Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 792 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my Back on Track mesh sheet so bought the Back on Track quick wraps. They keep the pony's legs tight and helped get rid of his scratches”

Back On Track USA 5 star review on 17th February 2024

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Posted 1 year ago

Thank you Amy - your horse looks well-outfitted. Beautiful!

Posted 1 year ago

“I bought another pair of the pastern cuffs for my now 20 year old as he wore the first pair out. They truly do help him with his arthritis. He's my main mounted shooting horse and we are a very competitive SL6 team.”

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Posted 1 day ago

Hi Terri, What a great picture! We're happy to hear that the pastern/fetlock bands have helped your horse with his arthritis and that he's still competing. Thank you for sharing. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 day ago

“Recently purchased a Deep Night's Dog Coat and it is very good quality & fits well!! I highly recommend this company and products. I have also returned an item due to wrong size (my fault) and they were very easy to work with, smooth, quick process.”

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Posted 3 days ago

Hi Diane, Thank you so much for the kind review. We truly appreciate your recommending our company and products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 days ago

“This product is a Christmas gift for my daughter.”

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Posted 6 days ago

“I absolutely love Back on Track products for my dogs! The Cool on Track coat is the best cooling coat I’ve ever used. It makes hot humid days more bearable for the dogs on training and competition days. I use the Therapeutic Mesh Coats all the time! They are essential for cool downs and in between runs on competition days and are a nice addition to help keep muscles relaxed when we’re just hanging out. Two of my dogs don’t have tails and the jackets stay in place unlike so many others that fall to one side or another off their rump.”

Back On Track USA 5 star review on 11th December 2025

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Posted 1 week ago

Hi Martha, Your dog looks so adorable in the Mesh Coat! We're delighted to know the coats not only stay securely in place (with or without a tail) but also keep your dogs comfortable and competition ready! Thank you for the great feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 week ago

“I've been using back on track products for over 10 years and the quality of the material as good as always. Thanks”

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Posted 1 week ago

Thank you Michael for being a long time customer! We're happy to hear that our products are as good as they have been in the past! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 week ago

“I love this dog coat. I have two boys with high tail set and this coat is perfect. The sides are just long enough to cover their major muscles without being so long that they pee on it. It keeps them warm without them getting too hot, and once they have it on they don't fuss about it they just go about their day. Love the reflective trim for winter night walks.”

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Posted 1 week ago

“The item I ordered was the wrong size. My fault for ordering to early in the morning. Asked for an exchange and they refunded my money and said I could keep the too small item. I also ordered an item in the correct size and forgot to use my credit. I emailed asking them to try and correct it and they canceled my order for me which I could not do. Made me feel lots better. Their products are everything they say they are. Helped my toe that has gout. Just wore the item about 4 hrs and the pain was gone.”

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Posted 2 weeks ago

Hi Terri, We're glad our customer service team could assist you. And very happy to hear that the product is effectively providing you relief from pain and making you feel a lot better! Thank you for sharing your experience. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 week ago

“Quick shipping and quick communication.”

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Posted 2 weeks ago

“Love Back on Track products! I am a very active horse woman and have a lot of wear and tear on my body. I do not want to have surgeries at this point so I am wearing my back, wrist, knee and neck support! Keeps me going pain and inflamation free! And my horses warm up in their Back onTtrack sheets, and hock boots! Way better than copper products! And work faster too!”

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Posted 2 weeks ago

Hi Ingrid, We're thrilled that our products have helped both you and your horses! It's wonderful to hear that the products are keeping you pain and inflammation free! We truly appreciate your feedback. Thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 weeks ago

“Interesting I am asked to review a product I haven’t received yet. Now that I have the product. Fit measured by my vet. Very long otherwise looks okay.”

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Posted 2 weeks ago

“The coat is a little long on Shir. I added a bit of extra 'hooks' velcro strip and that makes it fit better.”

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Posted 2 weeks ago

“I have to admit, at first I was skeptical but I notice a significant difference in pain relief when I am wearing the bolero top.”

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Posted 3 weeks ago

“Quick delivey of trusted products. I've been a BOT customer for decades. Their product never disappoint, whether for people or horses.”

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Posted 3 weeks ago

Hi Cristiana, Thank you for the great review! Your loyalty means the world to us! We truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 weeks ago

“Great customer service, and products, will definitely continue to use.”

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Posted 3 weeks ago

“I recently bought a pair of riding gloves as a gift but they were not the right size. I reached out via email and got a response the next morning with a detailed explanation and a link to do an easy exchange. This response came back on a Sunday morning! Their customer service is the best I have come across in a very long time. I have bought gear for myself and family and blankets and pads for my horses. The product is above standard and of exceptional quality. I am so glad I was introduced to Back on Track and I will continue to support and recommend them.”

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Posted 3 weeks ago

Hi Christine, We appreciate you taking the time to share your experiences with our company and products. We're thrilled that our customer service team was able to assist you with your return with a quick and easy process. Providing high quality products and great customer service is our goal, and it means a lot that we've earned your trust and support. We truly appreciate the feedback, as well as your recommendation of our products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 weeks ago

“Excellent and durable horsewear.”

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Posted 3 weeks ago

Thank you for your kind words!

Posted 3 weeks ago

“Quality top level products. We have lots for both human and horses.”

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Posted 4 weeks ago

Hi Kenneth, Thank you for the wonderful review! We appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 weeks ago

“Welltex is like a magic fabric. It makes my horses so relaxed, and I've found it helps me too. Can't say enough good about Back on Track products.”

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Posted 1 month ago

Hi Stacie, We're thrilled to hear the our products help both you and your horse. Thank you for taking the time to provide feedback. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 weeks ago

“My horses were both arthritic and the quick wraps greatly reduced their arthritic pain and allowed them to walk to the pasture to graze until they passed.”

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Posted 1 month ago

“I love these products in general but had a bad allergic response to these specific braces”

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Posted 1 month ago

Hi Susan, Thank you for your feedback. We're truly sorry to hear that you experienced an adverse event. Although the majority of customers enjoy our products with out issue, we recognize that some individuals may be more sensitive. For this reason, we suggest beginning with a gradual introductory period of use. You can find information on the suggested introductory period here: https://backontrackusa.com/pages/faq At BoT, your satisfaction with our products is top priority. We'd be happy to send you a complimentary Knee Brace with Strap, which doesn't include a silicone band. Our team will reach out to you from our info account to confirm your size and shipping address so that we can send it promptly. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

Back On Track USA is rated 4.7 based on 792 reviews