Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 729 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 729 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my Back on Track mesh sheet so bought the Back on Track quick wraps. They keep the pony's legs tight and helped get rid of his scratches”

Back On Track USA 5 star review on 17th February 2024

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Posted 1 year ago

Thank you Amy - your horse looks well-outfitted. Beautiful!

Posted 1 year ago

“Love your products and your service! My OTTB greatly appreciates everything BOT I have used on him.”

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Posted 1 week ago

Thank you! We are very happy to hear that both you and your OTTB are fans of our products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 week ago

“Customer service is really good”

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Posted 1 week ago

Thank you for the review, we really appreciate the feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 week ago

“Love all of Back On Track's products. They really work. As I type this, I am wearing a knee brace on each knee, and a wrist brace on my left wrist. Between my husband and myself, we have almost all of the products made for humans. Also, the company itself has super great customer service. I mean, SUPER GREAT customer service!!”

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Posted 3 weeks ago

Hi Donna, Thank you so much for the amazing feedback! We're very grateful for your support! We are always happy when we hear that our products are making a real difference. Also, thank you for the shoutout to our customer service, we really appreciate that as well! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 weeks ago

“Long term user, awesome products all around.”

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Posted 3 weeks ago

Hi Jenn, Thank you for being a loyal supporter! Hearing that you find BOT products awesome all around means a lot to us! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 weeks ago

“Fast service with excelent products.”

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Posted 3 weeks ago

“The site is easy to navigate and my order came very quickly. I ordered the round bed and a small blanket for my 14 1/2 year old Shih Tzu and he loved them both right away.”

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Posted 4 weeks ago

Hi Diana, Thank you for your review. We are glad that your order arrived quickly and that your do loved both the Oval Dog Bed and the Mini Blanket! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 weeks ago

“Fabric really does stay cool! I’m really impressed!”

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Posted 4 weeks ago

“I’m recovering from a broken ankle and the ankle support is comfortable to wear at night.”

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Posted 1 month ago

“I'm pleased with my BOT products and the BOT customer support team. I had some sizing issues and it was fixed with no hassle. I will certainly continue to order from Back on Track.”

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Posted 1 month ago

Hi, We are always happy to assist our customers. It is great that not only are pleased with BOT products but our customer support team as well! Thank you for your feedback. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I haven't received it yet! Supposed to arrive today!”

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Posted 1 month ago

“Great products; great customer service.”

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Posted 1 month ago

Thank you for your kind review! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Back On Track products are always well made and arrive quickly. Love their ear bonnets, saddle pads, mesh sheets, quick wraps, and breeches!”

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Posted 1 month ago

Hi Lynn, We're thrilled to hear you're enjoying your BOT products and that they have been arriving promptly. We truly appreciate your support! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I cannot tell yet much of a difference with my tennis elbow. I still feel plenty of pain during different movements. Maybe with time there will be improvement.”

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Posted 1 month ago

“So far I have purchased the western pad liner and the opal exercise boots and I could not be happier. Thank you Back on Track for the wonderful products! You are one of my favorite go to brands.”

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Posted 1 month ago

Hi Lexy, Thank you so much! We are thrilled that you're loving the pad liner and Opal boots. We are so happy to be one of your go-to brands! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Great product and customer service.”

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Posted 1 month ago

Hi Kathryn, Thank you for your kind review! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Back on Track has been great! The website is easy to use and the product was shipped quickly and in great condition!”

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Posted 1 month ago

“Cant review it because I have not received it yet. A week overdue”

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Posted 1 month ago

“Love all my Back on Track merchandise! Horse blanket and neck wrap are awesome! Bought myself a shirt, socks and gloves because I loved the results for my horse! I am going to apply to be a brand ambassador next year!”

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Posted 1 month ago

Thank you for the wonderful review! We look forward to your application to be a Brand Ambassador next year! Warm regards, The Back on Track Team

Posted 1 month ago

“I ordered the socks for my mom because she has pain in her feet . She said that the socks have been helping . Received in a timely fashion. Recommend Back on track”

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Posted 1 month ago

Hi Julie, We're happy that the socks have been helping your mom. Thank you for your review! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 1 month ago

“We have had the back on track dressage saddle pads for over 15 years and just replaced the original ones. We used them on our older gelding to keep him showing the last couple of years because of arthritis in his back and always have them on hand to use on the second day of a show when they are getting a little tired.”

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Posted 1 month ago

Hi Suzanne, It is wonderful to hear that our saddle pads have supported your horse through 15 years of riding! And we are especially glad to know they've helped keep him comfortable and showing. Thank you for the great feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

Back On Track USA is rated 4.7 based on 729 reviews