Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.68

4.7 Rating 745 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 745 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the Back on Track products, and their customer service.”

Helpful Report

Posted 6 months ago

“Grateful for your products, as is my horse.”

Helpful Report

Posted 6 months ago

Hi, We're so glad to hear that both you and your horse are enjoying our products. Your support means a lot to us! Michele S. Customer Service & Sales Support

Posted 6 months ago

“Good coats, not so good leg wraps”

Helpful Report

Posted 6 months ago

“Great customer service! Product was delivered on time and in great condition.”

Helpful Report

Posted 6 months ago

“I LOVE THESE PRODUCTS!!! I’m really hoping the shirt will help my neck and back pain from computer use! The wrist support feels so nice! It’s nice and tight and seems to stay in place really well!”

Helpful Report

Posted 6 months ago

Hi Tammy, Thank you so much for your enthusiasm! We are so glad that you're loving our products-your feedback means a lot to us! Just a thought, both our Neck Cover and Dickey Neck Bib, could be beneficial for easing neck and upper back tension caused by computer use and might provide you additional relief. I've included the links below. Hope this is helpful! https://backontrackusa.com/collections/back-neck-braces-supports/products/neck-cover https://backontrackusa.com/collections/back-neck-braces-supports/products/dickey-neck-bib Michele S. Customer Service & Sales Support

Posted 6 months ago

“Originally, the shipping date was March 4, 2025 and then later we got one that said it was May 8, 2025. It would have been nice to let us know there was a new shipping date. I was purching one for a friend who is having neck pain to see if it would help her. I have been wearing one for many years and was buying a new one for myself. I can tell if I don't wear it for several days, so I know it is helping My theapist told to remember heat is your friend.”

Helpful Report

Posted 6 months ago

“Back on Track has some hard-to-find items and BOT items are high quality. Purchases and returns are easy.”

Helpful Report

Posted 6 months ago

“Back on track products never disappoint! The Julia breeches fit well and very comfortable. Ordering another pair! Love the product. Customer for life”

Helpful Report

Posted 6 months ago

“Great products, we bought two Cool on Track items. They arrived quickly and I really like what we bought.”

Helpful Report

Posted 6 months ago

“I absolutely love the fitting of these new coats. The coverage on the rear is so much better that the previous Back on Track mesh and blanket jackets.”

Helpful Report

Posted 6 months ago

“Wonderful products”

Helpful Report

Posted 6 months ago

“I haven’t received my order”

Helpful Report

Posted 6 months ago

“I bought a Trauma Void helmet and really like it. BOT was also helpful with my order process.”

Helpful Report

Posted 6 months ago

“Good products and service.”

Helpful Report

Posted 6 months ago

“I measured carefully according to the instructions and bought the indicated size. I don’t know if the item is too small or if it is just wrong overall for a tendon injury but it causes me excruciating pain when I use it.”

Helpful Report

Posted 6 months ago

“I started wearing this brace not quite 2 weeks ago. There is already a huge improvement in my hand. I have strength back, can make a fist, and the fuzziness in my fingers is very minimal now. I was almost at a point where I couldn’t use my hand, so this is a big improvement. Thank you BOT”

Helpful Report

Posted 6 months ago

Hi Natasha, We're thrilled to hear that the brace has made such a difference in under two weeks. We hope you continue to see more improvement! Thank you for sharing your experience. Michele S. Customer Service & Sales Support

Posted 6 months ago

“Back on Track products have helped both my horses and myself with muscle soreness and stiffness. I have retrained several Thoroughbreds off the track for dressage, and use BOT products to help with the overall body soreness they experience as they transition to their second career.”

Helpful Report

Posted 6 months ago

“I have used BOT products for my former horse for several years and always felt the therapeutic effects were beneficial. When I got my new dog I knew I would be competing in dog sports and hunting in the field. The high visibility Iontex vest and the traditional BOT mesh blankets and longer waterproof coat have all been important parts of my equipment in both training and competing. I use them for warm ups and on cold days to keep his muscles comfortable while competing.”

Helpful Report

Posted 6 months ago

“I love our back on track items, has helped my horse so much with rehab and general arthritis!”

Helpful Report

Posted 6 months ago

Hi Courtney, It's great to hear that our products have help your horse's rehab and arthritis! Feedback like yours inspires us to continue developing products that truly make a difference. Wishing the both of you continued health and happiness! Michele S. Customer Service & Sales Support

Posted 6 months ago

“Amazing product that includes sizes for our larger horses. Not many companies go beyond an “84.”

Helpful Report

Posted 6 months ago

Back On Track USA is rated 4.7 based on 745 reviews