Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 729 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 729 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Back on Track products have helped both my horses and myself with muscle soreness and stiffness. I have retrained several Thoroughbreds off the track for dressage, and use BOT products to help with the overall body soreness they experience as they transition to their second career.”

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Posted 4 months ago

“I have used BOT products for my former horse for several years and always felt the therapeutic effects were beneficial. When I got my new dog I knew I would be competing in dog sports and hunting in the field. The high visibility Iontex vest and the traditional BOT mesh blankets and longer waterproof coat have all been important parts of my equipment in both training and competing. I use them for warm ups and on cold days to keep his muscles comfortable while competing.”

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Posted 4 months ago

“I love our back on track items, has helped my horse so much with rehab and general arthritis!”

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Posted 5 months ago

Hi Courtney, It's great to hear that our products have help your horse's rehab and arthritis! Feedback like yours inspires us to continue developing products that truly make a difference. Wishing the both of you continued health and happiness! Michele S. Customer Service & Sales Support

Posted 5 months ago

“Amazing product that includes sizes for our larger horses. Not many companies go beyond an “84.”

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Posted 5 months ago

“I love Back on Track products. This is the only business that I recommend to friends who are having muscles problems, etc.”

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Posted 5 months ago

Hi Katherine, Thank you for the highest compliment we could receive-recommending our company to your friends! Customer satisfaction is a top priority and we're here whenever you need us. Michele S. Customer Service & Sales Support

Posted 5 months ago

“All BOT products are the greatest on the planet. End of story. So helpful for both my horse and myself.”

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Posted 5 months ago

We truly appreciate your wonderful feedback! It's amazing to hear how much Back on Track products have benefited both you and your horse. Your support motivates us to continue to provide innovative solutions for People, Pets and Horses. Thank you for sharing your experience!

Posted 5 months ago

“I absolutely love BOT! Great products and great customer service! Not to mention they don’t mess around with getting you your orders!! My order came within 2 days!!”

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Posted 5 months ago

Awesome! We are glad to hear it! Thank you for the review! Michele S. Customer Service & Sales Support

Posted 5 months ago

“Love Back on Track. I have purchased several knee sleeves for myslf. Helping me stay active.”

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Posted 5 months ago

“Responded quickly, tracked package, sent it quickly!”

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Posted 5 months ago

“Every product I've ordered from Back on Track has been of outstanding quality and has helped relieve pain and promote healing. I highly recommend this company and their products.”

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Posted 5 months ago

“Customer service very helpful in getting should guard exchanged for correct size. Waiting on correct size to come so can't review actual product yet. But will.”

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Posted 5 months ago

“Felt good on my wrist”

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Posted 5 months ago

“Really nice boots.”

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Posted 5 months ago

“Fabulous product! Very. Effective in promoting blood flow.”

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Posted 5 months ago

“Overall love BOT for both myself & my horses.”

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Posted 5 months ago

“Excellent quality and products are true to size. I saw an immediate improvement in my older dog’s mobility using the dog bed liner. I also found it had a bit of a calming effect on my younger dog who tends to have trial arousal. I will certainly order again from this company.”

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Posted 5 months ago

Thank you so much for your kind words! We're thrilled to hear that our products have made a positive impact on both your older and your younger dogs. We truly appreciate your support and look forward to serving you again in the future. Michele S. Customer Service & Sales Support

Posted 5 months ago

“jag älskar back on track har alltid använt de! jag hade problem med ett par av mina benskydd och jag gick svar av kundservice direkt hur bra som helst!”

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Posted 5 months ago

“Very pleased. Website was informative and easy to navigate, sizing charts were accurate, and product shipped and arrived in a timely manner. Thank you!”

Back On Track USA 5 star review on 8th February 2025

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Posted 5 months ago

How adorable! Your pup looks so cozy in the Bark All-Around Dog Coat. And thank you for kind review! Michele S. Customer Service & Sales Support

Posted 5 months ago

“I am writing this review to express my thanks to the Back On Track Team that went out of their way to advise, solve my ordering problem and do it all in an efficient and quick manner. I appreciate their willingness to help, work together and produce an excellent product for a very satisfied customer. Well done!”

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Posted 6 months ago

Thank you for your wonderful review! Back On Track USA is always delighted to assist you.

Posted 5 months ago

“Have not used your product yet. Therefore can't give a review.”

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Posted 6 months ago

Back On Track USA is rated 4.7 based on 729 reviews