Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 842 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The saddle pads are great! I have several versions in dressage & all purpose. My horses love them! I got the lightweight puffer jacket. The 2 way zipper (a must have) is lower quality than I would expect. It’s very hard to get it started so this is where the 4 stars came from. They really should be using YKK zippers. I also have the arthritis gloves size XS. I wish they had a XXS true size 6. But I do feel they help even though they aren’t snug. Only had for a week so will see.”

Helpful Report

Posted 4 months ago

“I really like the coat I have for the dogs as it definitely keeps their muscles warm & flexible. But the hock brace, despite the proper fit & positioning, made her Achilles tendon sore.”

Helpful Report

Posted 4 months ago

“Great company committed to quality technology and fabrics!”

Helpful Report

Posted 4 months ago

“Material and design are great, but sizing runs small, which is odd since most back on track blankets run roomy.”

Back On Track USA 4 star review on 4th November 2025

Helpful Report

Posted 4 months ago

“I tried the Maddox Western saddle pad with a sheet underneath it the first day and it seemed to be comfortable for me and my horse. The next day I used it without the sheet. So far so good. My only issue is I would very much like to have a contact number to discuss my purchase of a mesh sheet for my horse for the winter. We have mild winters, usually not colder than low 30s.. sometimes we will have a cold Snapp. I would like to discuss the size, and using the sheet just as a blanket for the winter. I have no way to call and discuss this. these items were recommended by my Animal chiropractor.”

Helpful Report

Posted 4 months ago

“I have pretty severe scoliosis of my spine, the kind that had I been born a few years later would have been recommended for surgery. I have been using Back on Track waist belts for several years. While the belts can't correct a crooked spine like mine, the support that they give is tremendously helpful in enabling me to lead a normal life. The product is highly durable and lasts for years.”

Helpful Report

Posted 4 months ago

“I wish you would venture out on colors like pink. It’s not just hunter/jumper riders that buy from you”

Helpful Report

Posted 4 months ago

Hi Amber, Thank you for your feedback. We will pass on your request to our product team for consideration. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“I love Back On Track Products because they help me feel better!”

Helpful Report

Posted 4 months ago

Hi Darlene, Thank you for your kind words. We're glad that you love our products and are happy to hear that they help you feel better! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“I LOVE all of my Back on Track things, both for me and my horse and dog. This was my first purchase directly through their website and I will definitely order from them directly again. My purchase made it to my door the next day and it was correct. I love my riding pants and the jacket is awesome.”

Helpful Report

Posted 4 months ago

Hi Jennifer, Thank you for your great review! We're happy that you love all things Back on Track not only for yourself but for your horse and dog too! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“The products do what they are advertised to do. Effective and comfortable.”

Helpful Report

Posted 5 months ago

Hi Laura, Thank you for the great review! We're glad to hear the products work as expected and are also comfortable. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“Fast order processing. Well-made products with no loose threads. Fantastic technology! My hands hurt all the time due to arthritis before I got back on track gloves. They are amazing!”

Helpful Report

Posted 5 months ago

Hi Mercy, Thank you for the great review! We're thrilled to hear that the gloves have made a difference for you! We appreciate you taking the time to provide feedback. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“Love these products! I have several older horses with varying stages of arthritis and Back on Track products help keep them comfortable, especially during the winter months. I have various BOT sheets and wraps which have served us well for many years, and now with the new hock wraps I'm happy to say the quality is still just as good. This is a company I will continue to order from again and again.”

Helpful Report

Posted 5 months ago

“10/10 recommend for every horse who exhibits tightness and nervousness. We recently competed in a dressage and jumping competition on a rainy, windy day with long wait times between classes. My guy had zero problems with his usual wiggles and waggles. He was relaxed and easy going in our indoor classes with rain and wind on a metal building and relaxed and attentive in the outdoor classes and warm ups. I attribute our resounding success to the BoT products we use.”

Back On Track USA 5 star review on 13th October 2025

Helpful Report

Posted 5 months ago

Hi Melissa, Thank you for the fantastic review! We're so glad our products helped your horse stay calm and focused during tough conditions. It's great to so see and hear that he preformed so well! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“Great customer service and quick delivery. Easy to order.”

Helpful Report

Posted 5 months ago

Hi Donna, We truly appreciate your kind words. Thank you~ Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“delivery was timely, so glad they use infrared therapy”

Helpful Report

Posted 5 months ago

“Back on Track customer service is absolutely outstanding! I ordered the wrong size brace, and they made it right for me so easily, then had corrected size shipped out in no time at all! Great product and long lasting!”

Helpful Report

Posted 5 months ago

Hi Marshall, Thank you for the fantastic review! We're so happy our team could quickly sort out the sizing issue and get the right brace to you with any hassle. It's great to hear the product is holding up well. Customer satisfaction truly means the world to us! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“I have used Back on Track products for over 10 years and have recommended them to all of my friends. I no longer have horses but continue to a variety of the Human products.”

Helpful Report

Posted 5 months ago

Hi Joann, Thank you for your kind words. We're thrilled that we have earned your trust and recommendations! Your loyalty means the world to us, thanks again! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“I experienced a little bit of a hiccup receiving my order when it disappeared and didn't arrive, but the Back on Track team were so kind, efficient and professional. They immediately resolved the issue and sent me a new set of wraps that were here super fast. It's such a breath of fresh air compared to other companies and I'll continue to order Back on Track to take care of my aging but still full of spirit gelding and keep him on the trails! Highly recommend!”

Helpful Report

Posted 6 months ago

Hi Ashley, We sincerely apologize for the delay in the delivery of your package. We understand how frustrating that can be. To keep our customers informed, we've updated our website to reflect issues with shipping via USPS and USPS Sure Post to the following: * USPS and USPS Sure Post have both proven to be unreliable. If certainty of delivery is necessary, we recommend UPS or FedEx. Additionally, we've sent you a private message with further details. Thank you for your understanding, and please accept our apologies for the inconvenience. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 6 months ago

“The Back on Track socks are great but there is too much fabric on the outside toes. I have to fold the side up to stop walking on a sock fold.”

Helpful Report

Posted 6 months ago

“I have been a customer for over 10 years. Everything that I have ordered from Back on Track is fantastic. The quality of the products are top notch. The few times that I have had issues with sizing, the customer care team is takes care of it immediately They are phenomenal. I can't say enough great things about this company and their products.”

Helpful Report

Posted 6 months ago

Hi Amanda, Wow, thank you so much for the review! We are truly grateful that you have chosen our products over the past decade and that our customer service team has been able to resolve issues for you quickly and smoothly. Your kind words mean the world to us! Thanks again for sharing your experience! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 6 months ago

Back On Track USA is rated 4.7 based on 842 reviews