Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 689 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 689 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a queen sized mattress pad for my sister for her birthday, prior to her telling me she bought herself a king sized bed for herself. We asked to exchange for a larger size. I purchased this during Black Friday at a discount. They refunded me the full price for the mattress pad, along with enough to cover the fully priced king size AND SHIPPING. Over the moon with the service here. Couldn’t be happier and I didn’t even get anything, besides great service and a happy sister. Thank you!!”

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Posted 3 months ago

“Exceptional customer service,”

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Posted 3 months ago

“I was looking for a winter riding glove, and one of my barnmates suggested the back on track gloves... and I tried hers after my hands were frozen...and indeed was "sold" at the prospect that I had found the answer...I ordered my own pairs and indeed they are magically how well they work”

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Posted 4 months ago

“The shipping was good. I don’t think the product works that well.”

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Posted 4 months ago

“Easy to order, fast shipping.”

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Posted 4 months ago

“It was shipped in a timly manner. I have not used it yet”

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Posted 4 months ago

“Love all your products!!”

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Posted 4 months ago

“I love the product. Delivery was terrible. I paid for second day delivery and got it 2 weeks later”

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Posted 4 months ago

Hi Leona, I am so sorry you order took so long to receive. Unfortunately we have been dealing with this for weeks as I do think that the shipping providers all got bombarded with Black Friday/Cyber Monday orders unfortunately. Happy Holidays, Carly R.

Posted 4 months ago

“Boots make a big difference!”

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Posted 4 months ago

“Very good customer service. Answered question immediately, courteous and friendly”

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Posted 4 months ago

“Got exactly what we ordered, prompt delivery even during the Christmas rush time.”

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Posted 4 months ago

“I like my other BOT products but have inly had this halter a few days. Right off the bat, the crown piece should be a break away!”

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Posted 4 months ago

Hi Julie, Thank you for your feedback! I will relay this to our Design Team. Happy Holidays, Carly R.

Posted 4 months ago

“I absolutely love Back on Track products!”

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Posted 4 months ago

“I haven’t received my knee brace yet”

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Posted 4 months ago

Hi Nicole, I am so sorry you have not received your order yet. I did check your tracking and it says it is due to deliver today. The shipping carriers have been awful lately, I am guessing due to the Black Friday sales since this is when it began. Again, our deepest apologies on this being so delayed. Happy Holidays, Carly R.

Posted 4 months ago

“I love the quality of Back on Track products. I have the wraps and now a cooler and my husband ordered some gear for himself since I have convinced him of the benefits of the products.”

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Posted 4 months ago

“I placed the order on 12-2, I didn’t receive a shipment notification until 12-9, it’s scheduled for delivery on 12-16. I’m pretty sure I paid extra for upgraded shipping, I can’t remember anymore. Not impressed with the effort placed to get this bed to me. It had better be good.”

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Posted 4 months ago

Hi Mark, Our deepest apologies on the delay. We did get swamped with orders from our Black Friday/Cyber Monday sales and took us longer than usual to get packages out. You did choose FedEx Ground for your shipping option which has been having delay's on their end as well with the nationwide orders. I am so sorry for this inconvenience. If for some reason the bed is not to you liking we do offer free returns below: https://backontrackusa.com/pages/return-policy Happy Holidays, Carly R.

Posted 4 months ago

“Back on track is the best for horses, humans or dogs!”

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Posted 4 months ago

“I have used Back on Track products for my three Labradors for many years....I am extremely pleased with the quality of the products, the mesh therapeutic coat, the cool coat, and the heavier coat. I noticed a significance difference when my one Labrador was injured, resulting in a spinal bleed. I used the bed liner and the bed as well for her during that time. She is one who does not like any coat, harness on her but she actually put her head down, wanting me to put the coat on.....I am a firm believer in the "magic" of all the Back on Track products.....Thank you....”

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Posted 4 months ago

“Encountered problems and a long wait to get my order. Having paid for 2 day Fed Ex delivery didn’t receive product until I had several back and forth emails with Back on Track. Customer service eventually made good and resent out another order. It seems it is better to order Back on Track products from other retailers rather than from the company directly from their website. Very disappointing customer service experience”

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Posted 4 months ago

Hi Margaret, I am so sorry for the delays in the shipping carriers. I do believe they did get swamped nationwide with orders for Black Friday/Cyber Monday as we have had many complaints on this. Again our deepest apologies. Happy Holidays, Carly R.

Posted 4 months ago

“Honestly I am amazed on the differences I noticed after just one use! I could feel the difference especially in the legs it warmed them up just like it says it does! And took the swelling considerably down! 100/10 recommend I have since bought the whole set and will be buying more soon!!!”

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Posted 4 months ago

Back On Track USA is rated 4.7 based on 689 reviews