Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 792 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought great breeches for half a price”

Helpful Report

Posted 4 months ago

“Very frustrated with trying to make a return of a defective process. Picture upload was noted as optional but return request would not go through without it. Picture upload criteria very difficult to fulfill and even when accomplished, picture upload was not accepted and return request did not go through. No way for me to contact customer service more directly. Sent message through their contact us tab- I don't know if it actually went through or not. Have not heard back from the company.”

Helpful Report

Posted 4 months ago

Hi Jean, I responded to your original email (it might have gone to your spam/junk folder). I am sorry that you are having an issue with the return form. We have issued a refund to your original form of payment. Please discard or donate the socks. We are sorry for any inconvenience this may have caused. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“Love Back on Track! I have a halter that I use for my horse and decided to purchase a knee brace for myself after surgery. Can’t say enough about these products!”

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Posted 4 months ago

Thank you for your feedback. We appreciate your support!

Posted 4 months ago

“Love your products and your service! My OTTB greatly appreciates everything BOT I have used on him.”

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Posted 4 months ago

Thank you! We are very happy to hear that both you and your OTTB are fans of our products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“Customer service is really good”

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Posted 4 months ago

Thank you for the review, we really appreciate the feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“Love all of Back On Track's products. They really work. As I type this, I am wearing a knee brace on each knee, and a wrist brace on my left wrist. Between my husband and myself, we have almost all of the products made for humans. Also, the company itself has super great customer service. I mean, SUPER GREAT customer service!!”

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Posted 5 months ago

Hi Donna, Thank you so much for the amazing feedback! We're very grateful for your support! We are always happy when we hear that our products are making a real difference. Also, thank you for the shoutout to our customer service, we really appreciate that as well! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“Long term user, awesome products all around.”

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Posted 5 months ago

Hi Jenn, Thank you for being a loyal supporter! Hearing that you find BOT products awesome all around means a lot to us! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“Fast service with excelent products.”

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Posted 5 months ago

“The site is easy to navigate and my order came very quickly. I ordered the round bed and a small blanket for my 14 1/2 year old Shih Tzu and he loved them both right away.”

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Posted 5 months ago

Hi Diana, Thank you for your review. We are glad that your order arrived quickly and that your do loved both the Oval Dog Bed and the Mini Blanket! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“Fabric really does stay cool! I’m really impressed!”

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Posted 5 months ago

“I’m recovering from a broken ankle and the ankle support is comfortable to wear at night.”

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Posted 5 months ago

“I'm pleased with my BOT products and the BOT customer support team. I had some sizing issues and it was fixed with no hassle. I will certainly continue to order from Back on Track.”

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Posted 5 months ago

Hi, We are always happy to assist our customers. It is great that not only are pleased with BOT products but our customer support team as well! Thank you for your feedback. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“I haven't received it yet! Supposed to arrive today!”

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Posted 5 months ago

“Great products; great customer service.”

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Posted 5 months ago

Thank you for your kind review! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“Back On Track products are always well made and arrive quickly. Love their ear bonnets, saddle pads, mesh sheets, quick wraps, and breeches!”

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Posted 5 months ago

Hi Lynn, We're thrilled to hear you're enjoying your BOT products and that they have been arriving promptly. We truly appreciate your support! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“I cannot tell yet much of a difference with my tennis elbow. I still feel plenty of pain during different movements. Maybe with time there will be improvement.”

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Posted 5 months ago

“So far I have purchased the western pad liner and the opal exercise boots and I could not be happier. Thank you Back on Track for the wonderful products! You are one of my favorite go to brands.”

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Posted 5 months ago

Hi Lexy, Thank you so much! We are thrilled that you're loving the pad liner and Opal boots. We are so happy to be one of your go-to brands! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“Great product and customer service.”

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Posted 5 months ago

Hi Kathryn, Thank you for your kind review! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“Back on Track has been great! The website is easy to use and the product was shipped quickly and in great condition!”

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Posted 5 months ago

“Cant review it because I have not received it yet. A week overdue”

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Posted 5 months ago

Back On Track USA is rated 4.7 based on 792 reviews