Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 875 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back on Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

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“Great service. Easy to use web site. Fast shipping”

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Posted 4 months ago

“This item was gifted to a family member and he is very pleased.”

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Posted 4 months ago

“Very comfortable, looks great, and at a very competative price point to over helmets with its safety stardards. I had two pretty big falls in my last one so I decided to replace it to be on the safer side!”

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Posted 4 months ago

Hi Irene, We happy that the Pardus Riding Helmet looks great and is very comfortable! We appreciate your feedback, thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“I have only worn boxer shorts for several nights. So far, nothing. I wake up with the same pain and stiffness. Maybe they need more time??”

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Posted 4 months ago

Dear Anonymous We appreciate you taking time to comment on your displeasure with our boxer shorts. Boxer shorts like other clothing items are designed to enhance the feeling of wellness. Unlike our mobility products, clothing does not have the same deep penetrating and therapeutic outcomes especially if its deep seeded pain arising from hips, or in the lower back or area of the sacroiliac. Having shod horses for 17+ years I can relate to lower back and hip pain and have found the waist girdle and air back brace to produce the pain free outcomes I was looking for however I live in the boxer shorts for overall comfort. Lastly, I would suggest wearing the boxer shorts throughout the day also. Jim

Posted 4 months ago

“My dog loves her back on track blanket ! It’s her favorite part of her nighttime routine. As a very active dog I find it helpful for her.”

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Posted 4 months ago

“I have used BOT items on my horses for years and have been very satisfied. So when my agility dog needs a jacket I thought of BOT. I have seen many dogs sporting them and happy owners. When my jacket came I was very surprised to see no hind leg stays. The jacket would Just slide to one side or the other within several strides. Surely this was a production error. Nope. Don’t have any jackets with leg stays. I have opted to keep the jacket and have some elastic straps added as the jacket is really what I want and need. However, for the price and coming from a horse company I am disappointed.”

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Posted 4 months ago

Hi Nancy Our US team agrees with you. The original Mesh Dog Coat did include the hind leg straps. When the new more ergonomic Bay Mesh was designed and tested, the development team was convinced by the field tests that were done, that the hind leg straps were not needed and not wanted by many of the testers. We agree with you and think that the leg straps should be made available and used or removed as the owner sees fit. Thank you for your comments and we are working to make these changes. Jim

Posted 4 months ago

“Prompt shinning”

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Posted 4 months ago

“Love these gloves! Recommended to me by another older rider like me. I use them as a liner under my barn work gloves and riding gloves. Excellent products always from you guys!”

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Posted 4 months ago

“The response time with customers service was amazing! Other companies could learn from their business practice.”

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Posted 4 months ago

Hi Brenda, Thank you for your kind words! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“Back On Track’s products were recommended by the wonderful chiropractor, Dr. Jill Smith of Easthampton Chiropractic. Dr. Smith treats Belle for arthritis and back issues. The hope was the Back on Track products would supplement Dr. Smith’s treatments. I purchased the Dog Bed Liner for Belle because she dislikes wearing coats. Belle’s response to the bed liner has been significant. It supports the chiropractor treatments enabling the appointments to be spread out over a long period of time and iron’s out the significant ups and downs between treatments. The dog bed liner goes with us everywhere: in the car, to work and on trips. I’ve bought a dog bed liner for my brother’s aging dog and ordered the blanket for my sister’s aging cat. The website can be a bit challenging to navigate. Please reach out to customer service if you need any help. The phone support is excellent. Kathy”

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Posted 4 months ago

Hi Katherine, We're so glad to hear that the Dog Bed Liner is helping Belle with her arthritis and back issues! Thank you for your kind words and taking the time to share your experience, we truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“High quality product, excellent fit and stellar customer service!”

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Posted 4 months ago

Hi Veronica, Thank you for your feedback! We're happy to hear that our products are not only high-quality but also fit perfectly. Thank you for saying our customer service is "stellar", we truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“Love Back on Track reputation. Shipment arrived on time and product was excellent quality for price”

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Posted 4 months ago

“I ordered two dog coats and didn't realize I ordered the wrong color until I recieved them. I got them on sale too. The sales associate that helped me was amazing! I was able to return the coats, get the return approved, order new coats and have them delivered in less than a week at no extra charge to me. This was a Christmas present for someone special to me and having this gift in time for Christmas meant so much. I am so thankful for this associates proffesionalism and kindness. I will not hesitate to continue shopping with this company.”

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Posted 4 months ago

Hi Joanna, Thank you for your kind words! We're glad that we were able to resolve the issue promptly and the gift arrived in time for Christmas! Thank you for sharing your experience. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“In my opinion BOT makes quality products.”

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Posted 4 months ago

“I’ve always been pleased with products that I’ve ordered from Back on Track.”

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Posted 4 months ago

“Beverly was amazing and over the top with customer care. I will always recommend shopping Back on Track USA every single time! I thank you all and Happy New Year Nina Kneeland”

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Posted 4 months ago

“Though I haven't had time to use this saddle pad due to it not even being close to riding weather here, I have total confidence in my BOT products. I base that on my experience using the Royal Mesh Sheet on PSSM mare. It has made a big difference in her comfort level. When it's cold, her muscles get rock hard, and you can tell that she is uncomfortable. After using the sheet on her, her muscles are softer and she is much more comfortable. When I would ride her I noticed that her back seemed springer, for lack of a better word, and she moved much better. I have confidence that the saddle pad that I recently purchased will have the same result.”

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Posted 4 months ago

Thank you for sharing your experience! We appreciate the trust you have in our products, it means a lot to us. And we are happy to hear that the Royal Mesh Sheet made a difference in your horse's comfort level and that she moves better after wearing the sheet. Please let us know how you like the saddle pad when you get a chance to use it. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“I have several Back on Track items for myself and my horse. Great products!!”

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Posted 4 months ago

Hi Carolyn, Thank you for your support! We're delighted that you enjoy our products and truly value your feedback. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“I have several BOT products for both people and dogs and love the product performance. Customer service is very good, although all interactions are only done via email (no phone number available).”

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Posted 4 months ago

“I have used Back on Track jackets on my agility and obedience canine partners. I am pleased with the results and just purchased another one for my newest dog.”

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Posted 4 months ago

Hi Dianne, We're happy that you are pleased with the results of our dog jackets and that you have chosen another for your newest pup! Thank you for sharing your experience with our products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

Back on Track USA is rated 4.7 based on 875 reviews