Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.68

4.7 Rating 745 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 745 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Back on Track socks are great but there is too much fabric on the outside toes. I have to fold the side up to stop walking on a sock fold.”

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Posted 1 week ago

“I borrowed a BOT sheet from a friend and my colt loved it so I bought one. The biggest downfall is he’s between sizes and the BOT sheet jumps from 75 to 78. Really I would love a 76” but it’s just not an option. 75 is too small and 78 is too big. Other than that I love it”

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Posted 1 week ago

“It's early yet, I've only worn these one day. I have the wrist brace, lower leg brace, and polo shirt. Both braces offer firm support and are comfortable. The shirt is great. It's cut to fit without bulk and stays tucked in. For all 3 items, I cannot speak to the therapeutic benefits yet. Everyday is pain, so if one day is slightly less pain it's hard to say exactly what helped. I was hesitant to wear heat reflective items on a summer day. But they seem to breathe well. I intend to buy more of the same products, so I can wear some while others are being laundered. Then I'll know more about the long term affects of repetitive wear.”

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Posted 3 weeks ago

Hi Derek, Thanks for sharing your first impressions. We're glad that the braces are comfortable and supportive without being bulky. Our Welltex technology not only promotes circulation, but is highly breathable and has moisture wicking properties that help cool the targeted areas so the products can be worn in even in hot temperatures. I have included links to our FAQ's and our Welltex technology page below. https://backontrackusa.com/pages/faq https://backontrackusa.com/pages/welltex Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 weeks ago

“Customer service is really good”

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Posted 1 month ago

Thank you for the review, we really appreciate the feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Great Products”

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Posted 5 months ago

“Great customer service! Product was delivered on time and in great condition.”

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Posted 6 months ago

“Originally, the shipping date was March 4, 2025 and then later we got one that said it was May 8, 2025. It would have been nice to let us know there was a new shipping date. I was purching one for a friend who is having neck pain to see if it would help her. I have been wearing one for many years and was buying a new one for myself. I can tell if I don't wear it for several days, so I know it is helping My theapist told to remember heat is your friend.”

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Posted 6 months ago

“Purchased your Back on Track cob size horse halter. It fits my mare very nicely. It would be nice if they came with a break a way piece build into the halter so I did not have to buy and install one. Love the color and padding on the halter.”

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Posted 8 months ago

“The shipping was good. I don’t think the product works that well.”

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Posted 8 months ago

“I like the new style of back band ok (but I should have ordered the small size). It’s a bit tall for my frame but it works. I, however, really liked the older model with the two side pieces that snugged it in to my back. And more supportive. But, I misplaced that one, darn, and substituted this one. I live all is my Back On Track items and have had a few for many years with no loss of effectiveness. Thank you!”

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Posted 9 months ago

“Excellent customer service at Equine Affair in MA and excellent products!!”

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Posted 9 months ago

“I have used the back on track saddle pad and sports medicine boots; however, the product I love is the mesh dog coat. It is one of the tools that helped my beagle though intervertebral disc disease. The coats also are my boxers magic calm down coat. I put the coat on and my boxer goes from pacing the room to laying down sleeping in a few minutes. My family has gone as far as to say the dog is not allowed in their house without his magic coat on.”

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Posted 10 months ago

We love hearing how our products have helped your dogs in so many ways!

Posted 10 months ago

“Great customer service! They stand behind their products.”

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Posted 11 months ago

“Have used this item before and just need to get a new set”

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Posted 1 year ago

“Love these products for healing and increased circulation for my pets”

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Posted 1 year ago

“I love all Back on Track products for myself and my dogs! I just ordered 2 cool on track towels and another cool on track bandana. They work GREAT! I stand coolness on my dogs. Highly recommend!”

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Posted 1 year ago

“Back on Track has great products.”

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Posted 1 year ago

“My experiences ordering from BoT have all been wonderful. Even if I have had a "hic-up", their team has been most responsive.”

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Posted 1 year ago

“I only have purchased 1 product but I have used others. I love the results that the sheets and blankets give.”

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Posted 1 year ago

“The only issue I have is with the mobile experience. It doesn’t explain the order contains a pair. Otherwise all good.”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 745 reviews