Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 716 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 4 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Back On Track for years for our horses and humans. Recently ordered knee braces for my husband and since it was imperative that he get the product quickly, I paid the price for expedited shipping which promised one business day turn-around. The order was placed on Friday, yet it was not shipped until Wednesday. Still love the products but was very unhappy about paying the extra $6 for shipping.”

Helpful Report

Posted 1 year ago

“I love all of your products I recently got an awesome back on track shirt and I love it, you should try and make more shirts and shorts. But definitely keep what your doing it’s really good.”

Helpful Report

Posted 1 year ago

“Our horse prefer this Linimint over two other popular brands. We know this because when we massage Linimint in the horses actually stretch and yawn during the rubdown. They don't do that so much with the other top brands. I only gave four stars because the spray nozzles are junk on all bottle sizes. I ordered a new quart size and that nozzle NEVER WORKED, we had to take an old fly spray bottle and transfer the product. It's annoying.”

Helpful Report

Posted 1 year ago

“Keeps my old dogs muscles warmer, but the fit is hard. I ordered the recommended size based on his measurements, and it’s too long, especially the clip that wraps around his ribs. Also, I wish it had a zipper for a harness clip!”

Helpful Report

Posted 1 year ago

“A cranial sacral therapist recommended Back on Track products to me years ago, and I'm so glad she did. The lower back brace is so helpful. And I like that the technology is supported by research.”

Helpful Report

Posted 1 year ago

“It took several days to get the item out, but once it was out it came quickly.”

Helpful Report

Posted 1 year ago

“I love the products but have a hard time with getting stuff to fit right, from horse to dog.”

Helpful Report

Posted 1 year ago

We want you to be happy with every BoT purchase. If you are unsure of the size or style that will work best, we recommend you put a sheet or something underneath the product so it stays clean while you try it on your dog or horse. If it doesn't fit, returns are fast and easy to exchange for a different size or style. https://backontrackusa.com/pages/return-policy

Posted 1 year ago

“My horse was having a bit of trouble adjusting from California to New England and his back was a bit stiff. I got this blanket after it was recommended by my vet. I have definitely noticed a difference in his back after using this blanket in conjunction with stretches and new exercises. It definitely keeps his back warmer. I would give it 5 stars, but the sizes it comes in are limited, so it is a bit big on him and the strap under the tail is just a rope that you have to apply and tie yourself.”

Helpful Report

Posted 1 year ago

“Brace did not fit, but customer service was excellent.”

Helpful Report

Posted 1 year ago

“I have the BOT sheet and saddle pads for my horse; knee and ankle brace for me and we both find BOT very useful.”

Helpful Report

Posted 1 year ago

“Very pleased with return policy, however I was given a credit and the size belt I need is not in stock so I am left stranded.”

Helpful Report

Posted 1 year ago

“I have used the knee brace previously until it stretched out.”

Helpful Report

Posted 1 year ago

“My order shipped and arrived quickly, unfortunately the product just doesn't perform as well as hoped.”

Helpful Report

Posted 1 year ago

“I ordered and received 3 jackets. 2 of the 3 Jackets I received were perfect. The 3rd (the 1 with the hood) has a flaw. It was cut too small around the neck and rides up my neckline. Very irritating. I reached out to Back on Track and have not received a response. That is sad. I also purchased 2 sets of socks. My husband really likes them. Still hoping to resolve the issue with the jacket.”

Helpful Report

Posted 2 years ago

Sorry about the trouble with your jacket! Your replacement jacket has been shipped.

Posted 2 years ago

“I've been using the therapeutic sheet on a rehab horse consistently when being stalled and he seems less stiff in the mornings now!”

Helpful Report

Posted 2 years ago

“Ordering on line is quick and easy. I love all of the back on track products for horses!”

Helpful Report

Posted 2 years ago

“Great product and great customer service. Would be a five star review other than the issues I have with sizing my dog (JRT) for a blanket. I purchased the mesh dog jacket?first a 34 cm and then a 37 cm. One was too small and the next size up was significantly big ? too big for the added 3 cm in length. (Their beautiful ?evening out? coat/jacket does not come in a size that fits him either ? either a 30 cm or 40 cm choice.) I love these products, I just wish they were easier to fit. That said, best return policy in the business world. Very accommodating and worth the repeat mention, fantastic customer service.”

Helpful Report

Posted 3 years ago

“The Bark Dog Coat is awesome for our standard poodle. However, figuring out the sizing was a bit of work. As such the coat needed to be exchanged for a smaller size which wasn't a problem. Unfortunately, the exchange policy which was off putting since it was all over the place with its 'return it no keep it' wording which didn't matter in the end because it had to be returned. This didn't feel good. The experience felt like Charlie Brown trying to kick the football while Lucy promises she'll hold the ball and then doesn't. Rather than trying to make your policy sound nice it would be better to just say return it then if you decide a customer could keep it, then tell them. Don't make a confusing policy.”

Helpful Report

Posted 2 years ago

“I am happy to receive my shipment promptly and very much like the product. My only complaint is that I haven't ever received an acknowledgement of my order or notice of shipment (not really necessary). Yes, I've looked in the Junk Mail.”

Helpful Report

Posted 3 years ago

“Fast shipping, accurate orders, quality products. Sizing guides definitely need improvement. For example, sizing for wrist covers/gaiters listed as "small/medium/large" isn't helpful - why not glove size or wrist measurement? Sizing differs between articles: I wear XL in the t shirts but M in zip-up sweaters. I always feel like I'm guessing blindly at size to order.”

Helpful Report

Posted 2 years ago

Back On Track USA is rated 4.7 based on 716 reviews