Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.68

4.7 Rating 745 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 745 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service with excelent products.”

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Posted 2 months ago

“The site is easy to navigate and my order came very quickly. I ordered the round bed and a small blanket for my 14 1/2 year old Shih Tzu and he loved them both right away.”

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Posted 2 months ago

Hi Diana, Thank you for your review. We are glad that your order arrived quickly and that your do loved both the Oval Dog Bed and the Mini Blanket! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Fabric really does stay cool! I’m really impressed!”

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Posted 2 months ago

“I’m recovering from a broken ankle and the ankle support is comfortable to wear at night.”

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Posted 2 months ago

“I'm pleased with my BOT products and the BOT customer support team. I had some sizing issues and it was fixed with no hassle. I will certainly continue to order from Back on Track.”

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Posted 2 months ago

Hi, We are always happy to assist our customers. It is great that not only are pleased with BOT products but our customer support team as well! Thank you for your feedback. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“I haven't received it yet! Supposed to arrive today!”

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Posted 2 months ago

“Great products; great customer service.”

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Posted 2 months ago

Thank you for your kind review! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Back On Track products are always well made and arrive quickly. Love their ear bonnets, saddle pads, mesh sheets, quick wraps, and breeches!”

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Posted 2 months ago

Hi Lynn, We're thrilled to hear you're enjoying your BOT products and that they have been arriving promptly. We truly appreciate your support! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“I cannot tell yet much of a difference with my tennis elbow. I still feel plenty of pain during different movements. Maybe with time there will be improvement.”

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Posted 2 months ago

“So far I have purchased the western pad liner and the opal exercise boots and I could not be happier. Thank you Back on Track for the wonderful products! You are one of my favorite go to brands.”

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Posted 2 months ago

Hi Lexy, Thank you so much! We are thrilled that you're loving the pad liner and Opal boots. We are so happy to be one of your go-to brands! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Great product and customer service.”

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Posted 3 months ago

Hi Kathryn, Thank you for your kind review! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Back on Track has been great! The website is easy to use and the product was shipped quickly and in great condition!”

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Posted 3 months ago

“Cant review it because I have not received it yet. A week overdue”

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Posted 3 months ago

“Love all my Back on Track merchandise! Horse blanket and neck wrap are awesome! Bought myself a shirt, socks and gloves because I loved the results for my horse! I am going to apply to be a brand ambassador next year!”

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Posted 3 months ago

Thank you for the wonderful review! We look forward to your application to be a Brand Ambassador next year! Warm regards, The Back on Track Team

Posted 3 months ago

“I ordered the socks for my mom because she has pain in her feet . She said that the socks have been helping . Received in a timely fashion. Recommend Back on track”

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Posted 3 months ago

Hi Julie, We're happy that the socks have been helping your mom. Thank you for your review! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 3 months ago

“We have had the back on track dressage saddle pads for over 15 years and just replaced the original ones. We used them on our older gelding to keep him showing the last couple of years because of arthritis in his back and always have them on hand to use on the second day of a show when they are getting a little tired.”

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Posted 3 months ago

Hi Suzanne, It is wonderful to hear that our saddle pads have supported your horse through 15 years of riding! And we are especially glad to know they've helped keep him comfortable and showing. Thank you for the great feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“I love all my back on track products! My horses love them too. They stand by their products and have wonderful customer service!! I wish they had hunt seat/english girths! I highly recommend their products!!”

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Posted 3 months ago

Hi, You could use the Galena Girth & Surcingle Cover which has the Welltex technology over a Hunt Seat Girth. Below is a link to the Galena: https://backontrackusa.com/collections/girths/products/galena-girth-surcingle-cover Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“I love Back on Track products and have a full lineup of braces for myself plus a carpal set for my senior dog!”

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Posted 3 months ago

Hi Katherine, We are always happy to hear that our products have been helpful. Thank you for taking the time to review our Company! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Back on Tracks customer service is amazing! They answer all your questions and easily help with exchanges or refunds to make things right.”

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Posted 3 months ago

Thank you! We really appreciate your company review! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“I've bought a number of braces from Back on Track and have been very happy with the process. The products work well, finding what I want on the website is easy, and shipping was quick.”

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Posted 3 months ago

Thank you for taking the time to review our products as well as the company. We really appreciate your feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

Back On Track USA is rated 4.7 based on 745 reviews