Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 689 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 689 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband has the elbow, wrist, back and knee braces and he says they all work well.”

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Posted 1 month ago

“These shirts are wonderful really helps sore muscles on back and shoulders Also have been using your products on my racehorses a real godsend”

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Posted 1 month ago

“I was skeptical of how much Back on Track products would help until I got my knee brace. The difference in how my bad knee feels between when I exercise with and without it is astonishing! I also just recently bought an ankle sleeve, and I have a riding helmet, too. Both are serving me well!”

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Posted 1 month ago

Hi Alia, It's great to hear how much our products have made a positive impact on your activities. Feedback like yours motivates us to develop products that embody thoughtful design and functionality, while ultimately prioritizing the well-being of People, Pets, and Horses. Thank you! Michele S. Customer Service & Sales Support

Posted 1 month ago

“All the products I've purchased are of high quality”

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Posted 1 month ago

“I love the Back on Track products, and their customer service.”

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Posted 1 month ago

“Grateful for your products, as is my horse.”

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Posted 1 month ago

Hi, We're so glad to hear that both you and your horse are enjoying our products. Your support means a lot to us! Michele S. Customer Service & Sales Support

Posted 1 month ago

“Good coats, not so good leg wraps”

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Posted 1 month ago

“Great customer service! Product was delivered on time and in great condition.”

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Posted 1 month ago

“I LOVE THESE PRODUCTS!!! I’m really hoping the shirt will help my neck and back pain from computer use! The wrist support feels so nice! It’s nice and tight and seems to stay in place really well!”

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Posted 1 month ago

Hi Tammy, Thank you so much for your enthusiasm! We are so glad that you're loving our products-your feedback means a lot to us! Just a thought, both our Neck Cover and Dickey Neck Bib, could be beneficial for easing neck and upper back tension caused by computer use and might provide you additional relief. I've included the links below. Hope this is helpful! https://backontrackusa.com/collections/back-neck-braces-supports/products/neck-cover https://backontrackusa.com/collections/back-neck-braces-supports/products/dickey-neck-bib Michele S. Customer Service & Sales Support

Posted 1 month ago

“Originally, the shipping date was March 4, 2025 and then later we got one that said it was May 8, 2025. It would have been nice to let us know there was a new shipping date. I was purching one for a friend who is having neck pain to see if it would help her. I have been wearing one for many years and was buying a new one for myself. I can tell if I don't wear it for several days, so I know it is helping My theapist told to remember heat is your friend.”

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Posted 1 month ago

“Back on Track has some hard-to-find items and BOT items are high quality. Purchases and returns are easy.”

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Posted 1 month ago

“Back on track products never disappoint! The Julia breeches fit well and very comfortable. Ordering another pair! Love the product. Customer for life”

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Posted 1 month ago

“Great products, we bought two Cool on Track items. They arrived quickly and I really like what we bought.”

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Posted 1 month ago

“I absolutely love the fitting of these new coats. The coverage on the rear is so much better that the previous Back on Track mesh and blanket jackets.”

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Posted 1 month ago

“Wonderful products”

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Posted 1 month ago

“I haven’t received my order”

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Posted 1 month ago

“I bought a Trauma Void helmet and really like it. BOT was also helpful with my order process.”

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Posted 1 month ago

“Good products and service.”

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Posted 1 month ago

“I measured carefully according to the instructions and bought the indicated size. I don’t know if the item is too small or if it is just wrong overall for a tendon injury but it causes me excruciating pain when I use it.”

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Posted 1 month ago

“I started wearing this brace not quite 2 weeks ago. There is already a huge improvement in my hand. I have strength back, can make a fist, and the fuzziness in my fingers is very minimal now. I was almost at a point where I couldn’t use my hand, so this is a big improvement. Thank you BOT”

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Posted 1 month ago

Hi Natasha, We're thrilled to hear that the brace has made such a difference in under two weeks. We hope you continue to see more improvement! Thank you for sharing your experience. Michele S. Customer Service & Sales Support

Posted 1 month ago

Back On Track USA is rated 4.7 based on 689 reviews