Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 729 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 729 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love all my back on track products! My horses love them too. They stand by their products and have wonderful customer service!! I wish they had hunt seat/english girths! I highly recommend their products!!”

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Posted 1 month ago

Hi, You could use the Galena Girth & Surcingle Cover which has the Welltex technology over a Hunt Seat Girth. Below is a link to the Galena: https://backontrackusa.com/collections/girths/products/galena-girth-surcingle-cover Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I love Back on Track products and have a full lineup of braces for myself plus a carpal set for my senior dog!”

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Posted 1 month ago

Hi Katherine, We are always happy to hear that our products have been helpful. Thank you for taking the time to review our Company! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Back on Tracks customer service is amazing! They answer all your questions and easily help with exchanges or refunds to make things right.”

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Posted 1 month ago

Thank you! We really appreciate your company review! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I've bought a number of braces from Back on Track and have been very happy with the process. The products work well, finding what I want on the website is easy, and shipping was quick.”

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Posted 1 month ago

Thank you for taking the time to review our products as well as the company. We really appreciate your feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Terrible shipping. Still has not even shown up!”

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Posted 1 month ago

“Nice and tight compression brace. Use if I’m doing a lot of up and down hill walking or riding my bike after knee replacement. Also use while downhill skiing.”

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Posted 2 months ago

Hi Kevin, Thank you for your feedback. We are happy the Knee Brace with Strap is assisting you will walking and riding after your surgery. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Always outstanding products.”

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Posted 2 months ago

Thank you Pamela! We appreciate your feedback!

Posted 2 months ago

“I have purchased a lot of BOT products over the years and have been very happy with it all. I started with the mesh sheet and quick wraps for my horse and now have several sheets, polo wraps, western pads, shoulder guards... I also have some dog bed pads, coat and people shirts, leggings, briefs... I especially am pleased with how the products help relieve tension and improve circulation for day to day activities and after stressful events. Thank you for helping us all feel better!”

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Posted 2 months ago

Hi Robin, Thank you for your continued support! We're delighted to hear how Back on Track products have benefited both you and your animals. We truly appreciate you being part of the BOT community!

Posted 2 months ago

“Ordered these for my son who will be heading to Junior High Nationals in Des Moines, Iowa and he can’t wait to use them. He has been wanting them for a very long time and saves up his winnings to purchase for both his horses. They are excellent quality and we can’t wait to see the benefits it will give during travel for his team! TEAM NM!”

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Posted 2 months ago

Hi Misty, Thank you for sharing! We're thrilled your son chose the Royal Quick Wraps Deluxe for his horses. Wishing him and Team NM the best! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“the boxer shorts have not showed up yet”

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Posted 2 months ago

“Back on Track is always a home run for me and my horse!”

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Posted 2 months ago

Deborah, We're thrilled that Back on Track continues to be a winning choice for both you and your horse. We appreciate you taking the time to provide your feedback on both our company and our products. Thank you! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Back on Track products have been lifesavers for the horses in my life, my dogs, my partner and myself. I fully intend to keep using them practically everyday.”

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Posted 2 months ago

Thank you for your feedback and support!

Posted 2 months ago

“Great products. Fast shipping”

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Posted 2 months ago

“I love them for my Border Collie that injured his left front wrist. We do agility and he twisted it making a tight turn to the left. He doesn't mind wearing them and I think they have helped with healing. I have added them to his recovery as well as Veterinary recomended rest and nsaids.”

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Posted 2 months ago

“Purchased the boxer shorts. Worn twice. Felt relief in the hips after each overnight sleep.”

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Posted 2 months ago

Hi Donny, We're happy to hear that the Boxer Shorts have provided you relief after just two nights of wear. Thank you for sharing your feedback. Michele S. Customer Service & Sales Support info@backontrack.com https://backontrackusa.com

Posted 2 months ago

“The brace has been working very well. it has greatly helped with both pain and mobility.”

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Posted 2 months ago

“This was just what we needed. Much needed pair of hock brace for our female German Shepherd Dog who just loves to play fetch! Especially given their hock legs touch the ground almost all the time during play. Thank you for making this available for GSD's!”

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Posted 2 months ago

“I recently ordered the Back on Track mini-blanket to help my arthritic knee pain. I use the blanket after riding or whenever my knee becomes painful. It really helps in my case. Thank you.!”

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Posted 2 months ago

Thank you for your feedback! We're glad the Mini Blanket helps with your knee pain. Wishing you continued relief!

Posted 2 months ago

“Love your products.”

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Posted 2 months ago

Hi Julie, We're thrilled that you love our products and truly appreciate your support. Michele S. Customer Service & Sales Support

Posted 2 months ago

“I have purchased several canine and human products from Back on Track. The quality of all the products are excellent. Used on a regular basis, I have seen significant improvement in pain and mobility in myself and my dogs. I really appreciate the far infrared technology using body heat instead of electricity. An added benefit I have found for myself is longer periods of deep and REM sleep since I’ve started sleeping with a Back on Track blanket on my bed. I am completely sold on these products!”

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Posted 3 months ago

We're honored to contribute to your wellness journey by offering products that enhance mobility, alleviate pain, and even improve sleep quality-what a fantastic added benefit! Thank you for your great review! Michele S. Customer Service & Sales Support

Posted 2 months ago

Back On Track USA is rated 4.7 based on 729 reviews