Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 792 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been using BAck on track for me and my horses for over 25 years. Only product that Ii can say works. Their customer service department is better than most and they take care of their customers.”

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Posted 1 month ago

Hi Christy, Thank you for your kind review. We truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I bought a fuzzy halter for my pony at the Equine Affair in Springfield, MA, and got the sale price, even though they didn't have any more in stock. They provided me with the sales price & mailed it to me, and it arrived promptly. The halter is super comfortable for the winter weather. I feel cozy sliding it on my pony's face. Please send me any coupons available for the future, thanks!”

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Posted 1 month ago

“Love the product”

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Posted 1 month ago

“I am very pleased with my back on track clothing and accessories. I have horse sheets also. Great products!”

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Posted 1 month ago

We are glad that you are very pleased with our products! Thank you for your feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“High-quality products and great service!”

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Posted 1 month ago

Thank you for the great review!

Posted 1 month ago

“Great quality products and they help both my horse and myself feel and perform better!”

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Posted 1 month ago

Hi Erin, Thank you for the kind review! It is wonderful to hear how our products help you and your horse perform better! Thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Have 27 y.o. horse with severe DSLD on fores. He was very content to run his herd but obviously walking was becoming too painful. Equioxx was becoming less effective. These boots made a huge improvement in his pain level and has given him a little more time to boss his domain. I leave them on for a couple of weeks at a time before a break. I feel the heat increase when I put my fingers down into the wrap. I’m astonished at their effectiveness.”

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Posted 1 month ago

“My dog loves the Back on Track dog bed! Our other dog likes it to sit in it…will need to order her the same in a larger size.”

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Posted 1 month ago

Hi Nancy, Thank you for your feedback and review of our company! We really appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I use so many of their products for both me and my horses. Absolutely love them!”

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Posted 1 month ago

Hi Casey, Thank you for your kind words! We are thrilled to hear that you love our products for both you and your horses! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Quick delivery. Wish the mini blanket was still available.”

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Posted 1 month ago

Hi Heather, The Therapeutic Mini Blanket is available. Here is the link: https://backontrackusa.com/products/therapeutic-mini-blanket Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“The saddle pads are great! I have several versions in dressage & all purpose. My horses love them! I got the lightweight puffer jacket. The 2 way zipper (a must have) is lower quality than I would expect. It’s very hard to get it started so this is where the 4 stars came from. They really should be using YKK zippers. I also have the arthritis gloves size XS. I wish they had a XXS true size 6. But I do feel they help even though they aren’t snug. Only had for a week so will see.”

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Posted 1 month ago

“I really like the coat I have for the dogs as it definitely keeps their muscles warm & flexible. But the hock brace, despite the proper fit & positioning, made her Achilles tendon sore.”

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Posted 1 month ago

“Great company committed to quality technology and fabrics!”

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Posted 1 month ago

“Material and design are great, but sizing runs small, which is odd since most back on track blankets run roomy.”

Back On Track USA 4 star review on 4th November 2025

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Posted 1 month ago

“I tried the Maddox Western saddle pad with a sheet underneath it the first day and it seemed to be comfortable for me and my horse. The next day I used it without the sheet. So far so good. My only issue is I would very much like to have a contact number to discuss my purchase of a mesh sheet for my horse for the winter. We have mild winters, usually not colder than low 30s.. sometimes we will have a cold Snapp. I would like to discuss the size, and using the sheet just as a blanket for the winter. I have no way to call and discuss this. these items were recommended by my Animal chiropractor.”

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Posted 1 month ago

“I have pretty severe scoliosis of my spine, the kind that had I been born a few years later would have been recommended for surgery. I have been using Back on Track waist belts for several years. While the belts can't correct a crooked spine like mine, the support that they give is tremendously helpful in enabling me to lead a normal life. The product is highly durable and lasts for years.”

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Posted 1 month ago

“I wish you would venture out on colors like pink. It’s not just hunter/jumper riders that buy from you”

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Posted 1 month ago

Hi Amber, Thank you for your feedback. We will pass on your request to our product team for consideration. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I love Back On Track Products because they help me feel better!”

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Posted 1 month ago

Hi Darlene, Thank you for your kind words. We're glad that you love our products and are happy to hear that they help you feel better! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I LOVE all of my Back on Track things, both for me and my horse and dog. This was my first purchase directly through their website and I will definitely order from them directly again. My purchase made it to my door the next day and it was correct. I love my riding pants and the jacket is awesome.”

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Posted 1 month ago

Hi Jennifer, Thank you for your great review! We're happy that you love all things Back on Track not only for yourself but for your horse and dog too! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“The products do what they are advertised to do. Effective and comfortable.”

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Posted 1 month ago

Hi Laura, Thank you for the great review! We're glad to hear the products work as expected and are also comfortable. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

Back On Track USA is rated 4.7 based on 792 reviews