Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 875 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back on Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful products. I do not ride without them. For my horse, it helps him move easier. For myself... game changer. I sit on a half sheet, I use the neck and lower back ones. Love this technology. Ty”

Back on Track USA 5 star review on 6th April 2026

Helpful Report

Posted 1 month ago

Hi Jackie, Wow! Your horse looks so relaxed in the Equine Head Cap! We thrilled that our products have helped both you and your horse! Thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I have enjoyed a variety of BOT products for us, our horses and dog. I've been a customer for five years after my horse suffered a shoulder injury.”

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Posted 1 month ago

Hi Robin, Thank you for being a loyal customer over the years! We're happy you've enjoyed our products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I have restless leg syndrome which keeps me up a lot at night. I was hoping the mattress pad would help. I have not seen noticible improvement. I will continue to use the mattress pad. Being older I am getting some help with the pad on general aches and pains, my husband is too.”

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Posted 1 month ago

“Been using BOT products for horses & humans for years with good results.”

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Posted 1 month ago

Hi Michelle, We're thrilled that you've experienced good results with our products. Thank you for being a loyal customer over the years, we truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“This coat has been a game changer for my senior girl. She had a bad flare up of a neck injury and it was the worst flare up in years. After a few days of wearing the coat she was back to her normal self. She loves her coat and I can tell it makes her feel comfortable and less restless. It’s also great for my younger dog post trail run!”

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Posted 1 month ago

“Ordering was very easy - great explanation of the sizing of coats, so I was confident I had the size I needed. A. very good shopping experience.”

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Posted 1 month ago

“My first purchase was via a vendor at a dog agility trial. I then made purchases via that vendor's page on the Back on Track website. The best customer service I've encountered in a long time. There was a small issue with my shipped order and they resolved the issue beyond my expectations. Not to mention this is my first time using the product line and have been using now for 3 month and seeing great results. I will be a loyal customer as long as the service and products maintain this high level quality that I have experienced so far.”

Helpful Report

Posted 1 month ago

Hi, Thank you so much for sharing the experience you had with both our reseller and our company. We're happy to hear that your initial purchase was positive not only with the products, but with the customer service as well. It's also wonderful to know you're seeing great results from using the products. We will continue working hard to keep your loyalty by providing high-quality products and great customer service. Thank you again for taking the time to share your feedback, we truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“All their products are great.”

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Posted 1 month ago

“I have used many products and have felt the benefits with each of them.”

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Posted 1 month ago

Hi Susan, We're thrilled to hear that with each of the BoT products that you've used, you have felt the benefits! Thank you for sharing. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I pulled/strained muscle in my back that had me in a lot of pain. I ordered two different back on track back braces. Happy with both. Very well made and got me up and running again on the farm.”

Helpful Report

Posted 1 month ago

Hi Amanda, We're happy to hear that the Air Back Braces (High and Low) have helped get you up and running again! Thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“We love the product! It makes such a difference for our dogs arthritis!”

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Posted 1 month ago

“Love All BOT items! My new brushing boots are lightweight, protective, and do not cause my horse legs to get hot!”

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Posted 1 month ago

Hi Robyn, Thank you for being a loyal customer! We're thrilled that you love all our products and the 3D Mesh Boots are no exception! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I've had several horse and human Back on Track products over years of use and been very happy with all of them, until the wrist brace, which is not of the same quality or comfort.”

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Posted 1 month ago

“I am very satisfied with the products”

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Posted 1 month ago

“Easy, fast shipping. Great sale prices! I've bought many products over the last 5 years and all are excellent quality.”

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Posted 1 month ago

“Back on Track seems to have great quality products. Shipping was fast and the hock wraps I purchased for my dog looked promising, but he unfortunately refuses to wear them.”

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Posted 2 months ago

“Love the products”

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Posted 2 months ago

“Great winter riding gloves”

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Posted 2 months ago

“I love all of your products. It has helped my older dogs so much using the little jackets that you have for them. Also, I use your fingerless gloves since I am a groomer. I need all the help I can get for my hands and wrist and I've been very pleased with those products. Now I have ordered the mattress pad. Can't wait to try it for a couple of weeks and hopefully it will help my poor arthritic back. Looking forward to feeling better.”

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Posted 2 months ago

“Back on Track products fit well, provide better support than other wraps/braces, and ship quickly at a reasonable price.”

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Posted 2 months ago

Hi, Thank you for your feedback. We appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

Back on Track USA is rated 4.7 based on 875 reviews