Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 931 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back on Track USA 4 star review on 18th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Back on Track USA has a wonderful customer service department. They're very responsive to your questions and respond quickly. I love all my Back on Track human and equine products.”

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Posted 1 month ago

Hi Karen, Thank you for your kind words, we truly appreciate it! We're thrilled that you love our products! Thank you for being a loyal customer! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“My gloves were too big and Back on Track were very prompt in replying to my email and providing a resoltion to the problem I will use them again”

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Posted 1 month ago

Hi Renee, Thank you for sharing your experience. We happy that we were able to resolve your issue promptly. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“My dogs and I love these Back On Cool coats. We use them when we bike and they will help us next weekend at a dog show that is going to be very hot. We will be glad we have them! Thanks, Back On Track!!🐾”

Back on Track USA 5 star review on 8th August 2026

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Posted 1 month ago

Hi Patricia, Thank you for sharing the picture of your cute dog in the Cool on Track Cooling Coat! It's great to hear that both you and your dogs love the coat. And that the coats will be helping keep your dogs cool at the dog show! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Outstanding customer service!”

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Posted 1 month ago

“The best and most affordable cooling coats on the market”

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Posted 1 month ago

“My helmet got delivered sooo fast and it was exactly what I ordered!”

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Posted 1 month ago

“I manged to strain my back and was in a lot of pain. I ordered a back brace from Back on Track and felt releaved as soon as I put the brace on. I have used Back on Track products for years on my self as well as on my horses.”

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Posted 1 month ago

“I love this little coat for my 15 year old pup. I fits him well plus has a adjustable belly band. It also adjusts on the neck. It's nice for cool damp days or when the weather is a little cooler”

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Posted 1 month ago

“Love their products!! I’ve always felt an immediate difference in myself, and have seen a difference in my horse. I don’t know how they do it, but they knock it out of the park every time. I’m currently saving for a sheet for my horse, and a wrist brace for myself. I can’t get enough of these products!!”

Helpful Report

Posted 1 month ago

Hi, Thank you for the kind words, we truly appreciate it! It's great to hear that our products have made a difference for both you and your horse! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Very effective products!”

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Posted 1 month ago

“I purchased the Pardus helmet. Although I wear an oval style, it didn’t quite fit. They made the return process very easy. I previously purchased the Neoz EQ3 for my spouse and we are happy with the fit and quality.”

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Posted 1 month ago

“I have osteoarthritis of the knees and use the knee sleeves to increase circulation . This enables me to take daily walks with my Nordic Trekking sticks. I also have discovered the Back on Track soft daily soft socks which have increased circulation in my ankles. Eventually I will probably have a knee replacement, but will be using these 2 products post surgery. We used the knee wraps for years for our horses and they helped them maneuver in our cold Uoea winters.”

Helpful Report

Posted 1 month ago

Hi Shelley, We're happy to hear that our products not only have helped your horses, but you as well! Thank you for your feedback, we truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Back on Track riding breeches are a great quality product. I love how they fit and support my legs. They also have great customer service and recommend contacting them to f you have any questions.”

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Posted 2 months ago

Hi Holly, We're glad to hear that you like the quality of our riding breeches and that you had a great experience with our customer service team. Thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Love the cooling towel hate the bandana because of the Velcro.”

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Posted 2 months ago

“I was very pleased to deal with the back on track site to make sure we received the exact product since we have owned three of the mesh jackets that have been discontinued for the dogs”

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Posted 2 months ago

“Best customer service experience, will be purchasing from Back on Track in future. Thanks for your response.”

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Posted 2 months ago

Hi Will, Thank you for sharing your experience with our customer service team. We are happy to hear that you had a good experience and will be purchasing from us again in the future! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“I have loved these products for years! I bought my newest horse the knee wraps and new deluxe quick wraps and I’m disappointed to say that she was able to paw through the “reinforced bottom” in a short amount of time while being tied before I could get them off. Not sure if I will be able to sew it back up.”

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Posted 2 months ago

“Just purchased the size small carpus wraps for my dog they fit perfectly.”

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Posted 2 months ago

“The arm/elbow sleeve was exactly what I needed. As soon as it arrived I put it on - I expected it to be too small but the measurement guide was helpful and the size I bought was perfect!”

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Posted 2 months ago

“Love all the Back on Track items I have purchased. Have purchased socks and shirts for myself and sheets and leg wraps for the horses. Everything works so well! I’m so glad I found these items last year!”

Helpful Report

Posted 2 months ago

Hi Karen, Thank you for your feedback. We are happy that you found us and the products work well for you! Thank you for sharing. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

Back on Track USA is rated 4.7 based on 931 reviews