Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 792 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast order processing. Well-made products with no loose threads. Fantastic technology! My hands hurt all the time due to arthritis before I got back on track gloves. They are amazing!”

Helpful Report

Posted 1 month ago

Hi Mercy, Thank you for the great review! We're thrilled to hear that the gloves have made a difference for you! We appreciate you taking the time to provide feedback. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Love these products! I have several older horses with varying stages of arthritis and Back on Track products help keep them comfortable, especially during the winter months. I have various BOT sheets and wraps which have served us well for many years, and now with the new hock wraps I'm happy to say the quality is still just as good. This is a company I will continue to order from again and again.”

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Posted 2 months ago

“10/10 recommend for every horse who exhibits tightness and nervousness. We recently competed in a dressage and jumping competition on a rainy, windy day with long wait times between classes. My guy had zero problems with his usual wiggles and waggles. He was relaxed and easy going in our indoor classes with rain and wind on a metal building and relaxed and attentive in the outdoor classes and warm ups. I attribute our resounding success to the BoT products we use.”

Back On Track USA 5 star review on 13th October 2025

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Posted 2 months ago

Hi Melissa, Thank you for the fantastic review! We're so glad our products helped your horse stay calm and focused during tough conditions. It's great to so see and hear that he preformed so well! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Great customer service and quick delivery. Easy to order.”

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Posted 2 months ago

Hi Donna, We truly appreciate your kind words. Thank you~ Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“delivery was timely, so glad they use infrared therapy”

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Posted 2 months ago

“Back on Track customer service is absolutely outstanding! I ordered the wrong size brace, and they made it right for me so easily, then had corrected size shipped out in no time at all! Great product and long lasting!”

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Posted 2 months ago

Hi Marshall, Thank you for the fantastic review! We're so happy our team could quickly sort out the sizing issue and get the right brace to you with any hassle. It's great to hear the product is holding up well. Customer satisfaction truly means the world to us! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“I have used Back on Track products for over 10 years and have recommended them to all of my friends. I no longer have horses but continue to a variety of the Human products.”

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Posted 2 months ago

Hi Joann, Thank you for your kind words. We're thrilled that we have earned your trust and recommendations! Your loyalty means the world to us, thanks again! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“I experienced a little bit of a hiccup receiving my order when it disappeared and didn't arrive, but the Back on Track team were so kind, efficient and professional. They immediately resolved the issue and sent me a new set of wraps that were here super fast. It's such a breath of fresh air compared to other companies and I'll continue to order Back on Track to take care of my aging but still full of spirit gelding and keep him on the trails! Highly recommend!”

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Posted 3 months ago

Hi Ashley, We sincerely apologize for the delay in the delivery of your package. We understand how frustrating that can be. To keep our customers informed, we've updated our website to reflect issues with shipping via USPS and USPS Sure Post to the following: * USPS and USPS Sure Post have both proven to be unreliable. If certainty of delivery is necessary, we recommend UPS or FedEx. Additionally, we've sent you a private message with further details. Thank you for your understanding, and please accept our apologies for the inconvenience. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“The Back on Track socks are great but there is too much fabric on the outside toes. I have to fold the side up to stop walking on a sock fold.”

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Posted 3 months ago

“I have been a customer for over 10 years. Everything that I have ordered from Back on Track is fantastic. The quality of the products are top notch. The few times that I have had issues with sizing, the customer care team is takes care of it immediately They are phenomenal. I can't say enough great things about this company and their products.”

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Posted 3 months ago

Hi Amanda, Wow, thank you so much for the review! We are truly grateful that you have chosen our products over the past decade and that our customer service team has been able to resolve issues for you quickly and smoothly. Your kind words mean the world to us! Thanks again for sharing your experience! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Love this product”

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Posted 3 months ago

“The products are well made and they work.”

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Posted 3 months ago

Hi Patricia, Thank you for your kind review of our company and products! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 3 months ago

“The products for people are great”

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Posted 3 months ago

Thank you for your review. We are glad that you are happy with our people products! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 3 months ago

“Love your products.”

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Posted 3 months ago

Thank you for taking the time to review our company and for your kind words! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 3 months ago

“I have used these products for over a decade and love them for both myself and my horses. Some of the human clothing sizes are a bit non standard but they're coming out with more cuts so I hope to find pants that fit one day!”

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Posted 3 months ago

Hi Rene, Thank you for being a longtime supporter of our products. We appreciate your feedback on sizing and our product development team uses feedback like yours to update and redesign our product line. Thanks again for being apart of the BOT community! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 3 months ago

“I love my BoT products! I have and use a collection of horse products from hock wraps to quick wraps to sheets. As I have gotten older my collection has expanded to human products - knee braces and a wrist brace. I also have a scarf from way back when that I use for a variety of things.Everything holds up to frequent use.”

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Posted 3 months ago

Hi Martha, Thank you so much for your kind review of our company! We love hearing how our products have help support both humans and horses, as well as how the products continue to hold up to frequent use. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Great products. FAST shipping.”

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Posted 3 months ago

Jennifer, We appreciate you taking the time to review both our company and our products. Thank you! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“It's early yet, I've only worn these one day. I have the wrist brace, lower leg brace, and polo shirt. Both braces offer firm support and are comfortable. The shirt is great. It's cut to fit without bulk and stays tucked in. For all 3 items, I cannot speak to the therapeutic benefits yet. Everyday is pain, so if one day is slightly less pain it's hard to say exactly what helped. I was hesitant to wear heat reflective items on a summer day. But they seem to breathe well. I intend to buy more of the same products, so I can wear some while others are being laundered. Then I'll know more about the long term affects of repetitive wear.”

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Posted 3 months ago

Hi Derek, Thanks for sharing your first impressions. We're glad that the braces are comfortable and supportive without being bulky. Our Welltex technology not only promotes circulation, but is highly breathable and has moisture wicking properties that help cool the targeted areas so the products can be worn in even in hot temperatures. I have included links to our FAQ's and our Welltex technology page below. https://backontrackusa.com/pages/faq https://backontrackusa.com/pages/welltex Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Back on Track products are life changing. My senior dogs have really benefitted from the leg braces and coat. Customer service is great!”

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Posted 3 months ago

“Back on Track's Trauma Void helmets were well rated on Virginia Tech's study. The Lynx fits me well, I like helmets that have the dial fit and think it's great it comes with an extra liner. I bought the wrong size, returning it and getting the correct one was very easy and fast. I'm very happy with my helmet and Back on Track was great.”

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Posted 3 months ago

Hi Katherine, Thank you for your kind feedback! We're glad to hear the return process was smooth and that you are happy with your Lynx helmet. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

Back On Track USA is rated 4.7 based on 792 reviews