Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 716 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 4 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company fast delivery and response to questions”

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Posted 5 months ago

“Surprisingly effective according to our senior residents at Amaryllis Farm Equine Rescue. We battle arthritis and all sorts of ailments here and these products simply work!”

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Posted 5 months ago

“Back on Track is an amazing company! I have used several of their products over the years for my horse, my dog, and myself. Their items are high quality and truly do work.”

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Posted 5 months ago

“I fully admit that I am a Back on Track junkie! We just moved up to a king size bed and I HAD to have a BOT mattress pad for it (as we did for our queen size bed). I sleep so well on it and it does help regulate temperature.”

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Posted 5 months ago

“I love their products!”

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Posted 5 months ago

“Purchased your Back on Track cob size horse halter. It fits my mare very nicely. It would be nice if they came with a break a way piece build into the halter so I did not have to buy and install one. Love the color and padding on the halter.”

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Posted 5 months ago

“Good, timely customer service”

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Posted 5 months ago

“I ordered a queen sized mattress pad for my sister for her birthday, prior to her telling me she bought herself a king sized bed for herself. We asked to exchange for a larger size. I purchased this during Black Friday at a discount. They refunded me the full price for the mattress pad, along with enough to cover the fully priced king size AND SHIPPING. Over the moon with the service here. Couldn’t be happier and I didn’t even get anything, besides great service and a happy sister. Thank you!!”

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Posted 5 months ago

“Exceptional customer service,”

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Posted 5 months ago

“I was looking for a winter riding glove, and one of my barnmates suggested the back on track gloves... and I tried hers after my hands were frozen...and indeed was "sold" at the prospect that I had found the answer...I ordered my own pairs and indeed they are magically how well they work”

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Posted 5 months ago

“The shipping was good. I don’t think the product works that well.”

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Posted 5 months ago

“Easy to order, fast shipping.”

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Posted 6 months ago

“It was shipped in a timly manner. I have not used it yet”

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Posted 6 months ago

“Love all your products!!”

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Posted 6 months ago

“I love the product. Delivery was terrible. I paid for second day delivery and got it 2 weeks later”

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Posted 6 months ago

Hi Leona, I am so sorry you order took so long to receive. Unfortunately we have been dealing with this for weeks as I do think that the shipping providers all got bombarded with Black Friday/Cyber Monday orders unfortunately. Happy Holidays, Carly R.

Posted 6 months ago

“Boots make a big difference!”

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Posted 6 months ago

“Very good customer service. Answered question immediately, courteous and friendly”

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Posted 6 months ago

“Got exactly what we ordered, prompt delivery even during the Christmas rush time.”

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Posted 6 months ago

“I like my other BOT products but have inly had this halter a few days. Right off the bat, the crown piece should be a break away!”

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Posted 6 months ago

Hi Julie, Thank you for your feedback! I will relay this to our Design Team. Happy Holidays, Carly R.

Posted 6 months ago

“I absolutely love Back on Track products!”

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Posted 6 months ago

Back On Track USA is rated 4.7 based on 716 reviews