Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 875 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back on Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's early yet, I've only worn these one day. I have the wrist brace, lower leg brace, and polo shirt. Both braces offer firm support and are comfortable. The shirt is great. It's cut to fit without bulk and stays tucked in. For all 3 items, I cannot speak to the therapeutic benefits yet. Everyday is pain, so if one day is slightly less pain it's hard to say exactly what helped. I was hesitant to wear heat reflective items on a summer day. But they seem to breathe well. I intend to buy more of the same products, so I can wear some while others are being laundered. Then I'll know more about the long term affects of repetitive wear.”

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Posted 8 months ago

Hi Derek, Thanks for sharing your first impressions. We're glad that the braces are comfortable and supportive without being bulky. Our Welltex technology not only promotes circulation, but is highly breathable and has moisture wicking properties that help cool the targeted areas so the products can be worn in even in hot temperatures. I have included links to our FAQ's and our Welltex technology page below. https://backontrackusa.com/pages/faq https://backontrackusa.com/pages/welltex Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 8 months ago

“Back on Track products are life changing. My senior dogs have really benefitted from the leg braces and coat. Customer service is great!”

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Posted 8 months ago

“Back on Track's Trauma Void helmets were well rated on Virginia Tech's study. The Lynx fits me well, I like helmets that have the dial fit and think it's great it comes with an extra liner. I bought the wrong size, returning it and getting the correct one was very easy and fast. I'm very happy with my helmet and Back on Track was great.”

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Posted 8 months ago

Hi Katherine, Thank you for your kind feedback! We're glad to hear the return process was smooth and that you are happy with your Lynx helmet. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 8 months ago

“Bought great breeches for half a price”

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Posted 8 months ago

“Very frustrated with trying to make a return of a defective process. Picture upload was noted as optional but return request would not go through without it. Picture upload criteria very difficult to fulfill and even when accomplished, picture upload was not accepted and return request did not go through. No way for me to contact customer service more directly. Sent message through their contact us tab- I don't know if it actually went through or not. Have not heard back from the company.”

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Posted 8 months ago

Hi Jean, I responded to your original email (it might have gone to your spam/junk folder). I am sorry that you are having an issue with the return form. We have issued a refund to your original form of payment. Please discard or donate the socks. We are sorry for any inconvenience this may have caused. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 8 months ago

“Love Back on Track! I have a halter that I use for my horse and decided to purchase a knee brace for myself after surgery. Can’t say enough about these products!”

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Posted 9 months ago

Thank you for your feedback. We appreciate your support!

Posted 9 months ago

“Love your products and your service! My OTTB greatly appreciates everything BOT I have used on him.”

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Posted 9 months ago

Thank you! We are very happy to hear that both you and your OTTB are fans of our products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 9 months ago

“Customer service is really good”

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Posted 9 months ago

Thank you for the review, we really appreciate the feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 9 months ago

“Love all of Back On Track's products. They really work. As I type this, I am wearing a knee brace on each knee, and a wrist brace on my left wrist. Between my husband and myself, we have almost all of the products made for humans. Also, the company itself has super great customer service. I mean, SUPER GREAT customer service!!”

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Posted 10 months ago

Hi Donna, Thank you so much for the amazing feedback! We're very grateful for your support! We are always happy when we hear that our products are making a real difference. Also, thank you for the shoutout to our customer service, we really appreciate that as well! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 10 months ago

“Long term user, awesome products all around.”

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Posted 10 months ago

Hi Jenn, Thank you for being a loyal supporter! Hearing that you find BOT products awesome all around means a lot to us! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 10 months ago

“Fast service with excelent products.”

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Posted 10 months ago

“The site is easy to navigate and my order came very quickly. I ordered the round bed and a small blanket for my 14 1/2 year old Shih Tzu and he loved them both right away.”

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Posted 10 months ago

Hi Diana, Thank you for your review. We are glad that your order arrived quickly and that your do loved both the Oval Dog Bed and the Mini Blanket! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 10 months ago

“Fabric really does stay cool! I’m really impressed!”

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Posted 10 months ago

“I’m recovering from a broken ankle and the ankle support is comfortable to wear at night.”

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Posted 10 months ago

“I'm pleased with my BOT products and the BOT customer support team. I had some sizing issues and it was fixed with no hassle. I will certainly continue to order from Back on Track.”

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Posted 10 months ago

Hi, We are always happy to assist our customers. It is great that not only are pleased with BOT products but our customer support team as well! Thank you for your feedback. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 10 months ago

“I haven't received it yet! Supposed to arrive today!”

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Posted 10 months ago

“Great products; great customer service.”

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Posted 10 months ago

Thank you for your kind review! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 10 months ago

“Back On Track products are always well made and arrive quickly. Love their ear bonnets, saddle pads, mesh sheets, quick wraps, and breeches!”

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Posted 10 months ago

Hi Lynn, We're thrilled to hear you're enjoying your BOT products and that they have been arriving promptly. We truly appreciate your support! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 10 months ago

“I cannot tell yet much of a difference with my tennis elbow. I still feel plenty of pain during different movements. Maybe with time there will be improvement.”

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Posted 10 months ago

“So far I have purchased the western pad liner and the opal exercise boots and I could not be happier. Thank you Back on Track for the wonderful products! You are one of my favorite go to brands.”

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Posted 10 months ago

Hi Lexy, Thank you so much! We are thrilled that you're loving the pad liner and Opal boots. We are so happy to be one of your go-to brands! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 10 months ago

Back on Track USA is rated 4.7 based on 875 reviews