Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 792 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love their products!”

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Posted 11 months ago

“Purchased your Back on Track cob size horse halter. It fits my mare very nicely. It would be nice if they came with a break a way piece build into the halter so I did not have to buy and install one. Love the color and padding on the halter.”

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Posted 11 months ago

“Good, timely customer service”

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Posted 11 months ago

“I ordered a queen sized mattress pad for my sister for her birthday, prior to her telling me she bought herself a king sized bed for herself. We asked to exchange for a larger size. I purchased this during Black Friday at a discount. They refunded me the full price for the mattress pad, along with enough to cover the fully priced king size AND SHIPPING. Over the moon with the service here. Couldn’t be happier and I didn’t even get anything, besides great service and a happy sister. Thank you!!”

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Posted 11 months ago

“Exceptional customer service,”

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Posted 11 months ago

“I was looking for a winter riding glove, and one of my barnmates suggested the back on track gloves... and I tried hers after my hands were frozen...and indeed was "sold" at the prospect that I had found the answer...I ordered my own pairs and indeed they are magically how well they work”

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Posted 11 months ago

“The shipping was good. I don’t think the product works that well.”

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Posted 11 months ago

“Easy to order, fast shipping.”

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Posted 1 year ago

“It was shipped in a timly manner. I have not used it yet”

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Posted 1 year ago

“Love all your products!!”

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Posted 1 year ago

“I love the product. Delivery was terrible. I paid for second day delivery and got it 2 weeks later”

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Posted 1 year ago

Hi Leona, I am so sorry you order took so long to receive. Unfortunately we have been dealing with this for weeks as I do think that the shipping providers all got bombarded with Black Friday/Cyber Monday orders unfortunately. Happy Holidays, Carly R.

Posted 1 year ago

“Boots make a big difference!”

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Posted 1 year ago

“Very good customer service. Answered question immediately, courteous and friendly”

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Posted 1 year ago

“Got exactly what we ordered, prompt delivery even during the Christmas rush time.”

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Posted 1 year ago

“I like my other BOT products but have inly had this halter a few days. Right off the bat, the crown piece should be a break away!”

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Posted 1 year ago

Hi Julie, Thank you for your feedback! I will relay this to our Design Team. Happy Holidays, Carly R.

Posted 1 year ago

“I absolutely love Back on Track products!”

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Posted 1 year ago

“I haven’t received my knee brace yet”

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Posted 1 year ago

Hi Nicole, I am so sorry you have not received your order yet. I did check your tracking and it says it is due to deliver today. The shipping carriers have been awful lately, I am guessing due to the Black Friday sales since this is when it began. Again, our deepest apologies on this being so delayed. Happy Holidays, Carly R.

Posted 1 year ago

“I love the quality of Back on Track products. I have the wraps and now a cooler and my husband ordered some gear for himself since I have convinced him of the benefits of the products.”

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Posted 1 year ago

“I placed the order on 12-2, I didn’t receive a shipment notification until 12-9, it’s scheduled for delivery on 12-16. I’m pretty sure I paid extra for upgraded shipping, I can’t remember anymore. Not impressed with the effort placed to get this bed to me. It had better be good.”

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Posted 1 year ago

Hi Mark, Our deepest apologies on the delay. We did get swamped with orders from our Black Friday/Cyber Monday sales and took us longer than usual to get packages out. You did choose FedEx Ground for your shipping option which has been having delay's on their end as well with the nationwide orders. I am so sorry for this inconvenience. If for some reason the bed is not to you liking we do offer free returns below: https://backontrackusa.com/pages/return-policy Happy Holidays, Carly R.

Posted 1 year ago

“Back on track is the best for horses, humans or dogs!”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 792 reviews