Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 716 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 4 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Back on Track products. This is the only business that I recommend to friends who are having muscles problems, etc.”

Helpful Report

Posted 3 months ago

Hi Katherine, Thank you for the highest compliment we could receive-recommending our company to your friends! Customer satisfaction is a top priority and we're here whenever you need us. Michele S. Customer Service & Sales Support

Posted 3 months ago

“All BOT products are the greatest on the planet. End of story. So helpful for both my horse and myself.”

Helpful Report

Posted 3 months ago

We truly appreciate your wonderful feedback! It's amazing to hear how much Back on Track products have benefited both you and your horse. Your support motivates us to continue to provide innovative solutions for People, Pets and Horses. Thank you for sharing your experience!

Posted 3 months ago

“I absolutely love BOT! Great products and great customer service! Not to mention they don’t mess around with getting you your orders!! My order came within 2 days!!”

Helpful Report

Posted 3 months ago

Awesome! We are glad to hear it! Thank you for the review! Michele S. Customer Service & Sales Support

Posted 3 months ago

“Love Back on Track. I have purchased several knee sleeves for myslf. Helping me stay active.”

Helpful Report

Posted 3 months ago

“Responded quickly, tracked package, sent it quickly!”

Helpful Report

Posted 3 months ago

“Every product I've ordered from Back on Track has been of outstanding quality and has helped relieve pain and promote healing. I highly recommend this company and their products.”

Helpful Report

Posted 4 months ago

“Customer service very helpful in getting should guard exchanged for correct size. Waiting on correct size to come so can't review actual product yet. But will.”

Helpful Report

Posted 4 months ago

“Felt good on my wrist”

Helpful Report

Posted 4 months ago

“Really nice boots.”

Helpful Report

Posted 4 months ago

“Fabulous product! Very. Effective in promoting blood flow.”

Helpful Report

Posted 4 months ago

“Overall love BOT for both myself & my horses.”

Helpful Report

Posted 4 months ago

“Excellent quality and products are true to size. I saw an immediate improvement in my older dog’s mobility using the dog bed liner. I also found it had a bit of a calming effect on my younger dog who tends to have trial arousal. I will certainly order again from this company.”

Helpful Report

Posted 4 months ago

Thank you so much for your kind words! We're thrilled to hear that our products have made a positive impact on both your older and your younger dogs. We truly appreciate your support and look forward to serving you again in the future. Michele S. Customer Service & Sales Support

Posted 4 months ago

“jag älskar back on track har alltid använt de! jag hade problem med ett par av mina benskydd och jag gick svar av kundservice direkt hur bra som helst!”

Helpful Report

Posted 4 months ago

“Very pleased. Website was informative and easy to navigate, sizing charts were accurate, and product shipped and arrived in a timely manner. Thank you!”

Back On Track USA 5 star review on 8th February 2025

Helpful Report

Posted 4 months ago

How adorable! Your pup looks so cozy in the Bark All-Around Dog Coat. And thank you for kind review! Michele S. Customer Service & Sales Support

Posted 4 months ago

“I am writing this review to express my thanks to the Back On Track Team that went out of their way to advise, solve my ordering problem and do it all in an efficient and quick manner. I appreciate their willingness to help, work together and produce an excellent product for a very satisfied customer. Well done!”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review! Back On Track USA is always delighted to assist you.

Posted 4 months ago

“great customer service, immediate shipment and outstanding return policies”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your positive experience with our company. We greatly appreciate your feedback!

Posted 4 months ago

“By far my favorite company in the business! I purchased Polo Wraps, but all their products are just excelent, and what is even more present is their true intention to be great, as I have made a mistake in my order and the team solved my issue with the utmost respect and integrity. I would get all my gear from them!”

Back On Track USA 5 star review on 3rd February 2025

Helpful Report

Posted 4 months ago

Thank you Yael for your review. As always, we're here and happy to help. Michele S.

Posted 4 months ago

“Love these coats for my agility dogs!”

Helpful Report

Posted 4 months ago

“Have been wearing back on track support hose for years. The ones order were for husband. I wear a med when you get them in stock will order again”

Helpful Report

Posted 4 months ago

Hi Bobbie, We're delighted to hear that the Physio Nikki Socks have been serving you well over the years! Michele S. Customer Support Back On Track USA

Posted 4 months ago

“Great product. Always quick delivery.”

Helpful Report

Posted 4 months ago

Back On Track USA is rated 4.7 based on 716 reviews