Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 875 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back on Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Back On Track’s products were recommended by the wonderful chiropractor, Dr. Jill Smith of Easthampton Chiropractic. Dr. Smith treats Belle for arthritis and back issues. The hope was the Back on Track products would supplement Dr. Smith’s treatments. I purchased the Dog Bed Liner for Belle because she dislikes wearing coats. Belle’s response to the bed liner has been significant. It supports the chiropractor treatments enabling the appointments to be spread out over a long period of time and iron’s out the significant ups and downs between treatments. The dog bed liner goes with us everywhere: in the car, to work and on trips. I’ve bought a dog bed liner for my brother’s aging dog and ordered the blanket for my sister’s aging cat. The website can be a bit challenging to navigate. Please reach out to customer service if you need any help. The phone support is excellent. Kathy”

Helpful Report

Posted 4 months ago

Hi Katherine, We're so glad to hear that the Dog Bed Liner is helping Belle with her arthritis and back issues! Thank you for your kind words and taking the time to share your experience, we truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“High quality product, excellent fit and stellar customer service!”

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Posted 4 months ago

Hi Veronica, Thank you for your feedback! We're happy to hear that our products are not only high-quality but also fit perfectly. Thank you for saying our customer service is "stellar", we truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“Love Back on Track reputation. Shipment arrived on time and product was excellent quality for price”

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Posted 4 months ago

“I ordered two dog coats and didn't realize I ordered the wrong color until I recieved them. I got them on sale too. The sales associate that helped me was amazing! I was able to return the coats, get the return approved, order new coats and have them delivered in less than a week at no extra charge to me. This was a Christmas present for someone special to me and having this gift in time for Christmas meant so much. I am so thankful for this associates proffesionalism and kindness. I will not hesitate to continue shopping with this company.”

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Posted 4 months ago

Hi Joanna, Thank you for your kind words! We're glad that we were able to resolve the issue promptly and the gift arrived in time for Christmas! Thank you for sharing your experience. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“In my opinion BOT makes quality products.”

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Posted 4 months ago

“I’ve always been pleased with products that I’ve ordered from Back on Track.”

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Posted 4 months ago

“Beverly was amazing and over the top with customer care. I will always recommend shopping Back on Track USA every single time! I thank you all and Happy New Year Nina Kneeland”

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Posted 4 months ago

“Though I haven't had time to use this saddle pad due to it not even being close to riding weather here, I have total confidence in my BOT products. I base that on my experience using the Royal Mesh Sheet on PSSM mare. It has made a big difference in her comfort level. When it's cold, her muscles get rock hard, and you can tell that she is uncomfortable. After using the sheet on her, her muscles are softer and she is much more comfortable. When I would ride her I noticed that her back seemed springer, for lack of a better word, and she moved much better. I have confidence that the saddle pad that I recently purchased will have the same result.”

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Posted 4 months ago

Thank you for sharing your experience! We appreciate the trust you have in our products, it means a lot to us. And we are happy to hear that the Royal Mesh Sheet made a difference in your horse's comfort level and that she moves better after wearing the sheet. Please let us know how you like the saddle pad when you get a chance to use it. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“I have several Back on Track items for myself and my horse. Great products!!”

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Posted 4 months ago

Hi Carolyn, Thank you for your support! We're delighted that you enjoy our products and truly value your feedback. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“I have several BOT products for both people and dogs and love the product performance. Customer service is very good, although all interactions are only done via email (no phone number available).”

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Posted 4 months ago

“I have used Back on Track jackets on my agility and obedience canine partners. I am pleased with the results and just purchased another one for my newest dog.”

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Posted 4 months ago

Hi Dianne, We're happy that you are pleased with the results of our dog jackets and that you have chosen another for your newest pup! Thank you for sharing your experience with our products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“No problems with order and delivery. We have a 16 year old dog so got the dog mat for her. I have restless legs so I have been sleeping with the small blanket on top of my covers over my legs. I think it is helping but need to use it longer for more accurate test.”

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Posted 4 months ago

“Over the years I have used many Back on Track products and all have been as advertised and quality products. Easy to research and order”

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Posted 4 months ago

Hi Mary, Thank you for your continued loyalty, we truly appreciate your support, and are delighted to hear your feedback. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“I bought another pair of the pastern cuffs for my now 20 year old as he wore the first pair out. They truly do help him with his arthritis. He's my main mounted shooting horse and we are a very competitive SL6 team.”

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Posted 4 months ago

Hi Terri, What a great picture! We're happy to hear that the pastern/fetlock bands have helped your horse with his arthritis and that he's still competing. Thank you for sharing. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“Recently purchased a Deep Night's Dog Coat and it is very good quality & fits well!! I highly recommend this company and products. I have also returned an item due to wrong size (my fault) and they were very easy to work with, smooth, quick process.”

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Posted 5 months ago

Hi Diane, Thank you so much for the kind review. We truly appreciate your recommending our company and products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“This product is a Christmas gift for my daughter.”

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Posted 5 months ago

“I absolutely love Back on Track products for my dogs! The Cool on Track coat is the best cooling coat I’ve ever used. It makes hot humid days more bearable for the dogs on training and competition days. I use the Therapeutic Mesh Coats all the time! They are essential for cool downs and in between runs on competition days and are a nice addition to help keep muscles relaxed when we’re just hanging out. Two of my dogs don’t have tails and the jackets stay in place unlike so many others that fall to one side or another off their rump.”

Back on Track USA 5 star review on 11th December 2025

Helpful Report

Posted 5 months ago

Hi Martha, Your dog looks so adorable in the Mesh Coat! We're delighted to know the coats not only stay securely in place (with or without a tail) but also keep your dogs comfortable and competition ready! Thank you for the great feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“I've been using back on track products for over 10 years and the quality of the material as good as always. Thanks”

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Posted 5 months ago

Thank you Michael for being a long time customer! We're happy to hear that our products are as good as they have been in the past! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

“I love this dog coat. I have two boys with high tail set and this coat is perfect. The sides are just long enough to cover their major muscles without being so long that they pee on it. It keeps them warm without them getting too hot, and once they have it on they don't fuss about it they just go about their day. Love the reflective trim for winter night walks.”

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Posted 5 months ago

“The item I ordered was the wrong size. My fault for ordering to early in the morning. Asked for an exchange and they refunded my money and said I could keep the too small item. I also ordered an item in the correct size and forgot to use my credit. I emailed asking them to try and correct it and they canceled my order for me which I could not do. Made me feel lots better. Their products are everything they say they are. Helped my toe that has gout. Just wore the item about 4 hrs and the pain was gone.”

Helpful Report

Posted 5 months ago

Hi Terri, We're glad our customer service team could assist you. And very happy to hear that the product is effectively providing you relief from pain and making you feel a lot better! Thank you for sharing your experience. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 5 months ago

Back on Track USA is rated 4.7 based on 875 reviews