Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 690 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 690 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could not believe how relaxed Buddy got almost as soon as I put the jacket on him. Every time he gets stressed or seems stiff, I put it on. And he is immediately calm”

Back On Track USA 5 star review on 27th January 2025

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Posted 3 months ago

“I have many back on track products. All of my family uses them as well as all our animals. My only complaint is I recently ordered brushing boots and some of the stitching had not caught the Velcro. I reached out to customer service. Could not physically talk to anyone. Emailed and sent pictures but nothing resolved. Finally had to pay to have someone repair. Frustrating”

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Posted 3 months ago

“Great company fast delivery and response to questions”

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Posted 3 months ago

“Surprisingly effective according to our senior residents at Amaryllis Farm Equine Rescue. We battle arthritis and all sorts of ailments here and these products simply work!”

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Posted 3 months ago

“Back on Track is an amazing company! I have used several of their products over the years for my horse, my dog, and myself. Their items are high quality and truly do work.”

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Posted 3 months ago

“I fully admit that I am a Back on Track junkie! We just moved up to a king size bed and I HAD to have a BOT mattress pad for it (as we did for our queen size bed). I sleep so well on it and it does help regulate temperature.”

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Posted 3 months ago

“I love their products!”

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Posted 3 months ago

“Good, timely customer service”

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Posted 4 months ago

“I ordered a queen sized mattress pad for my sister for her birthday, prior to her telling me she bought herself a king sized bed for herself. We asked to exchange for a larger size. I purchased this during Black Friday at a discount. They refunded me the full price for the mattress pad, along with enough to cover the fully priced king size AND SHIPPING. Over the moon with the service here. Couldn’t be happier and I didn’t even get anything, besides great service and a happy sister. Thank you!!”

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Posted 4 months ago

“Exceptional customer service,”

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Posted 4 months ago

“I was looking for a winter riding glove, and one of my barnmates suggested the back on track gloves... and I tried hers after my hands were frozen...and indeed was "sold" at the prospect that I had found the answer...I ordered my own pairs and indeed they are magically how well they work”

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Posted 4 months ago

“Easy to order, fast shipping.”

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Posted 4 months ago

“It was shipped in a timly manner. I have not used it yet”

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Posted 4 months ago

“Love all your products!!”

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Posted 4 months ago

“Boots make a big difference!”

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Posted 4 months ago

“Very good customer service. Answered question immediately, courteous and friendly”

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Posted 4 months ago

“Got exactly what we ordered, prompt delivery even during the Christmas rush time.”

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Posted 4 months ago

“I like my other BOT products but have inly had this halter a few days. Right off the bat, the crown piece should be a break away!”

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Posted 4 months ago

Hi Julie, Thank you for your feedback! I will relay this to our Design Team. Happy Holidays, Carly R.

Posted 4 months ago

“I absolutely love Back on Track products!”

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Posted 4 months ago

“I love the quality of Back on Track products. I have the wraps and now a cooler and my husband ordered some gear for himself since I have convinced him of the benefits of the products.”

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Posted 4 months ago

Back On Track USA is rated 4.7 based on 690 reviews