“Ordered cake for grandaughters birthday.sent my daughter wrong cake.was revolting colours nothing like we ordered.half of base.got party tomorrow and no cake.and the refuse to do anything about it.Do not order from them.”
“***AVOID AT ALL COSTS***
***AVOID AT ALL COSTS***
Having ordered from Bakerdays on 15/03/23 I had several issues with my order, not least that they failed to deliver by the promised date (17/03/23) or even the date they amended to (18/03/23), absolutely shocking customer service means the issues still haven't been rectified despite several calls, emails and messages on Facebook (they have now blocked me) and we still do not have what we paid for!
Please read the reviews before ordering from this company as I didn't and now regret it wholeheartedly. Will be issuing a claim in the small claims court if I don't get this sorted this week. Completely ruined our mother's day surprise for our elderly mum. They even had the cheek to apologise for the way i felt, not for MAKING me feel that way! Rude ignorant and downright shouldn't be allowed to trade.”
“Dissapointment. I have called on friday and I was assured that my cake will be delivered on Saturday the next day. Saturday at the time of delivery I got message that the courier was busy and my delivery was postponed on Monday! I also paid extra for delivery on Saturday. The birthday was ruined thanks to Bakerdays. They even didnt respond to my emails. not a single apology, not a single regret. Also it was described a cake of 10-12 pieces, the caked arrived of a size of a palm! it is a complete fraud!”
“Unfortunately I have had a terrible experience with this company. I ordered a cake and ballon as a surprise for my daughter’s 21st birthday and chose her exact birthday for her to receive it. Bakerdays delivered it 3 days earlier than her birthday to her university. As she was out of town till her actual birthday and bakerdays delivery rep did not mention that there was a cake in the big brown box and did not notify neither me or her of the delivery, It was kept in the storage room for days. After chasing bakerdays to find out what happened to our cake, bakerdays confirmed delivery 5 days later and we went to claim the box. The cake could not be eaten and bakersdays showed no remorse. Just offered a discount on my next purchase as if money was the problem. TERRIBLE CUSTOMER SERVICE. NO EMPATHY AT ALL and the cakes are much too small compared to the advert. I can’t comment on the taste as she had to throw the stale cake away!
Beware of this company and read all the reviews. They spoilt a very significant occasion for us!”
“I was really excited to order from this company because my partner lives far from me so I wanted to give him a surprise for his bday. I order the cake on the 27th of January paid a £15.00 “two day” order fee. The cake totalled £31.99 for a letterbox cake which was a lot for such a small cake but they guaranteed it would be there on the 1st.
It did not arrive. We phone customer service and we were told we’ll get a phone call back. When she phoned back she said the cake wouldn’t arrive and might be the day after or two days after she couldn’t give a date. Don’t need the cake now! The birthday has passed. I paid the crazy postage price because I needed the cake for the birthday. Phoned saying I want a refund and was told to email. I’ll post an update on how that goes but seeing the other posts I have no hope that I’ll actually get my money back. I would not recommend this company at all.
Update the cake still hasn’t arrived and bakerdays emailed saying they don’t know what happened and they can send me a new cake or give me credit. What a joke why would I need a cake now and why would I want to reorder from them. BAKERDAYS YOU ARE A SCAM!”
“just don't order from here. i used them before so i thought i use them again to order a cake for a surprise for my daughter. well customer service very poor no one picks up phone same message we're extremely busy leave message. i asked for cake to be delivered on saturday paid for saturday delivery which wasn't cheap well got message from dpd to say it be delivered i. 2 april one day early so it spoilt the surprise as asked it to be delivered saturday 3. tried calling these people no message don't reply to emails not a good service so avoid ordering from here as you will be left disappointed.”
“I ordered a cake 3 weeks before my husband’s birthday!
All I received the evening before his 75 birthday was the packaging.. no cake . We were having a zoom party and by the time Bakerdays were open they offered me a cake a day later or my money back ..I suggested that as they had messed up I deserved both .. they didn’t agree so we never received the cake.. I don’t rate a company on their mistakes but on how they fix them..
Bakerdays ruined my husband’s birthday and didn’t have the customer relations to fix it and get themselves out of trouble ..
Will never use them again !”
“Ordered cake. They sent an email saying order received. Took money from bank account. No cake on day required. Supposedly they say some technical fault occurred so order not processed but they still took my money. Now trying to get money back and they are not being helpful. Would advise not to use this company.”
“Very unhappy, upset, stressed, appalled. 30th Birthday cake should have arrived Friday. Monday still hadn’t arrived. Left home without cake for the birthday party after numerous phone calls to Bakerdays and Streetwise couriers. Cake arrived after I had left home. Only refunded £5.99 postage. And 20% off next cake I order. No way will I ever buy a cake from them again. Ruined my nieces birthday, No apology or compensation from Streetwise couriers. Bakerdays advertise next day delivery. What a joke.”
