“Delighted with the birthday cake ordered for a friend, who's a big F1 fan - she loved it and said it looked too good to eat! Communication was excellent, from order through to delivery. Highly recommended company, thank you! A+++”
“I recently ordered a cake for my 95th birthday celebration. I was pleased to find a design which was appropriate for an older person and a light sponge cake which my friends enjoyed. It was good to be able to personalise the message on the icing”
Thanks for your lovely feedback! We’re thrilled the cake suited the 95th birthday and that the light sponge and personalised message were enjoyed. We appreciate you choosing us and we hope to be part of your celebration again soon! 🎂
“The recipient it seems was impressed with the decorations , but they did not seem too happy with the sponge cake underneath. I have no further information but I thought it was a wonderful idea.
Regards
Dawn Kelly”
Thank your for your feedback.
We’re very sorry to hear that the sponge didn’t meet expectations, especially as the overall idea meant so much. That’s certainly not the experience we want for our customers.
Could you please contact us at sales@bakerdays.com with your order details (order number, delivery postcode, and any additional feedback if possible)? This will allow us to investigate properly and make this right for you.
We really appreciate you taking the time to let us know.
“First time purchaser but I will be back,amazing absolutely beautiful cakes,delivered to your door with care..wouldn't of believed it the speed of this company,100% recommend seller.the cakes are moist tasty iced to perfection and gone like the wind..I have never seen a cake go so quick so please.Do yourself a favour and get a hugh one,you will not regret it..thankyou to all who are involved in/with the company from boss/CEO right down to tye deliver driver who took care of it.”
Thanks for your lovely feedback! We’re thrilled the cake lasted well and that it was packed securely for the 90th birthday. We really appreciate you choosing us!
“Excellent cake! We had the chocolate sponge option and it was delicious. Arrived well packaged and undamaged. Decoration was exactly as shown in the picture on the website. Thank you for a great contribution to the party.”
Thanks for your lovely feedback! We're delighted you enjoyed the chocolate sponge and that it arrived well packaged with the decoration as shown. We really appreciate you choosing us for your party!
“Extremely disappointed - have purchased a number of birthday cakes from Bakerdays over the past 2 years but after this last purchase no more. Picked the small letterbox cake and arrived box broken and cake smashed!”
We’re so sorry to hear that your latest cake arrived damaged, especially after you’ve supported us over the past two years. That’s incredibly disappointing, and we completely understand your frustration.
This is certainly not the standard we aim to provide.
Please could you contact us directly at sales@bakerdays.com with your order details and photos of the damage? We’d really appreciate the opportunity to look into this properly and make things right for you.
Thank you for bringing this to our attention, and we’re truly sorry for letting you down on this occasion.
We’re really sorry to hear this and understand how disappointing it must be. That’s certainly not the experience we want for our customers.
Please contact us at sales@bakerdays.com with your order details and any photos you may have, so our team can look into this as quickly as possible and help resolve it for you.
Thank you for your lovely review, Elisha! We’re delighted to hear you enjoyed the cake. We’re very sorry that the sparkling candles were missed — that’s certainly not what we’d want.
Please do get in touch with us at sales@bakerdays.com so we can look into this and make it right for you.
“Turned up on the day expected with amazing secure packaging.. fresh and tasted lovely. I placed the order to be delivered on 21st January but when I got an email confirmation it said the 16th.. rang customer service and told them who were polite and friendly. The order date was changed straight away with no hassle”
Thank you for your wonderful review, Patti! We’re thrilled the packaging was secure, the cake fresh, and that our team could help with the delivery date change smoothly.
If there’s anything else we can assist with for future orders, just let us know. We can’t wait to bake for you again soon! 🎂
Thank you for your kind words! We’re delighted everything arrived on time and as described. If there’s anything else we can assist with in the future, please let us know.
We can't wait to bake for you again soon! 🎂
“My husband and I love Bakerdays cakes. We order postbox cakes for his elderly mum in UK as we are in USA and can't alwasy be there for special days. She loves them. THnak you for letting us surprise her with a cake.”
Thank you for sharing your kind words! We’re thrilled to hear our cakes bring joy to your husband’s mum in the UK, even from the USA!
If there’s ever another occasion you’d like to celebrate, we’d be happy to help. 🎂
Thank you for sharing your feedback! We’re so glad the personalised brownies made a thoughtful birthday gift for your neighbour and that they were perfect for her at 93!
If there’s anything else you’d like to celebrate another special occasion, we’d love to help. 🎂
“The cakes, no doubt are yummy but I'm not sure if they received it this time around. I had emailed them but never heard from them so I believe they never picked it up from the locker which is disappointing. Hope next time it's just left outside their door. It's more convenient”
Thank you for your feedback, and we’re very sorry to hear about this experience. This is certainly not the level of service we aim to provide, and we understand how disappointing it must be to be unsure whether the cakes were received, especially after reaching out and not hearing back at that time.
We’d really like the opportunity to look into this for you and help make things right. Please do contact us at sales@bakerdays.com with your order details, and our team will be happy to investigate and assist.
Thank you for bringing this to our attention — we truly appreciate your patience and feedback.
Thank you for taking the time to leave your review. We’re pleased to hear the delivery arrived as requested, but we’re sorry to learn you were disappointed with the size of the cake and the filling — we understand how important value for money is.
We’d really appreciate the chance to turn this into a 5-star experience for you. Please feel free to contact us at sales@bakerdays.com with your order details so we can discuss your feedback and see how we can make this right.
Thank you again for sharing your thoughts, they genuinely help us improve.
