“Had a cake for my son’s 16th birthday the cake looked amazing and was even better then I’d imagined it also tasted amazing will definitely be ordering again”
“I wanted to share my experience as a designer working with bakerdays. Unfortunately, it was not positive.
I was hired to produce digital marketing and design work for them, and while my initial drafts weren’t perfect, I was actively working on revisions and improvements as requested. However, before I could submit the revised designs, I suddenly received an email saying my contract was terminated.
It felt very abrupt and unfair, as I wasn’t given a chance to complete the revisions or prove that I could meet their expectations.
I understand businesses want high standards, but I wish there had been better communication and more willingness to collaborate rather than ending the contract so quickly.
This experience has left me quite disappointed, and I’d advise other creatives to clarify expectations in detail before engaging with bakerdays.
PS: I've just read some reviews here on Trust Pilot and most of them are negative. I guess it says a lot about this brand.”
“My girlfriend surprised me with a chocolate cake from here to celebrate my new job and it was amazing!
The cake was delicious and it looked great, as you can see from the picture! It arrived on time and my girlfriend said the service was great.
I’m really happy with the product and I will be using this company again in the future. I highly recommend any cake lovers give these guys a chance too, i’m sure you won’t be disappointed”
“I wanted the perfect little treat for my dad this Father's Day and found bakerdays who offered to create a custom design for my order
I picked my dad's boat and they made a design that fit the colours and name of the boat. He absolutely LOVED IT!”
“Not Recommended
Cake arrived promptly and in good condition unfortunately the personalized name had been iced incorrectly. I sent an email with photo of the cake but Bakerdays have ignored me. Then to make matters worse when the cake was eaten on 17th June, (delivered on 13th June), the sponge was quite dry. Very disappointing”
“1st cake cake squashed and not as described, 1 was offered another cake which i ordered when I recieved it it was the wrong kind the reply was we don't do that cake in choc chip they sent me a jam and cream was supose to be a £43 cake I wouldnt have paid £5 again i emailed and they just don't listen or understand the orders , I asked for a full refund as 2 cakes went in the bin still haven't recieved a reply or refund and the cake was the wrong item and missed the birthday date I'm still waiting 4 days into an email sent to them”
“I ordered a birthday cake + balloon set, paying extra for Saturday delivery. The cake was delivered but the theme matching balloon wasn't. Despite multiple emails I've not had a response. No apology, offer of refund or any compensation at all. Deeply disappointed. Would not recommend!”
“I’m really loathe to write a negative review of a small business but my attempts to rectify the issue with the company have been completely ignored. I spent almost £80 for a celebration pack, including 3 helium balloons, a cake and candle. The cake was fine but I received just one balloon (not the balloon I ordered) which was completely deflated. The candle was completely missing. I sent an email, with photographic evidence and asked for help, they initially responded but once I asked for a partial refund, which I thought fair, I was completely ghosted. Chances are you might have a positive experience with this company, but is it worth taking that risk when you are planning for a special event. Really, really poor customer care. Go elsewhere.”
“Was easy to order and received confirmation the cake would arrive on 18th October between 11.15 & 1.15. It arrived at around 5.40pm & my husband saw the courier flipping the box like a football as he walked down the drive! However, it was so well packaged within its box and again within another box that it was totally undamaged. It was well received the next day for my sister’s birthday. Having read other reviews on here now, I feel we were very lucky that our experience was good. It looked lovely and tasted very nice too. Would order again but now feel unsure due to having read other reviews.”
“Do not use this company!!! I ordered a cake for my mother's 90 birthday on 16 September 2024 to be delivered on the 16 th October The cake was due to arrive on Wednesday .The cake delivery window slot came and went with no sign of the cake. I checked on the delivery company and they had put the wrong post code i called bakerdays twice, both times the phone went through to voicemail, I left a voicemail but no one at the company the decency to return my call. After 6pm the delivery company updated their website to say new delivery date and now my correct code . I tried to contact the delivery company they were as useless as this company who wants a cake that’s been sat in the van since Wednesday!
Am update the cake arrived 3 minutes ago the box was dented and damp I would say that the cake felt damp and was it worth over 40 pound NO the next time I want a cake i will go to Marks and Spencer.”
“Cake delivered on its side, Delivery driver swore at us, told us he knew where we lived after threatening us. Complained to Bakerdays to be told they would investigate. Three weeks later issued not resolved but told by their customer service team, well you did get your cake! Very small overpriced cake, avoid at all costs and go and get a supermarket cake. I will spare the courier company the embarrassment of putting up the video of the driver swearing and threatening us!”
“This is the second time Bakerday’s have let me down. On the first occasion the cake arrived a day late and the order had been charged twice to my credit card but was promptly corrected . On the latest occasion
I was charged 4 times for the same order. When I spoke to customer services, the guy blamed me for ‘refreshing the page’ during the transaction, which I didn’t, he was not at all apologetic and it took several days for it to be refunded. He reordered the cake over the phone but in order to correct the online order he asked me for my password??Not how I expected it to be resolved. The cake arrived on time, this time and was lovely as they always are but ordering via the web site needs to be revised as it is bordering on fraudulent.”
“I ordered a cake for my 80 year old grandma whose pretty much been at home since covid. I wanted to cheer her up so ordered her a letterbox valentine cake. It would have made her day. I put a note to the courier company DX that the cake could also be left in her porch, which she ALWAYS keeps open. Delivery drivers aren't patient, if they ring her door bell, she would not be able to run, she's 80 so the porch open would give her time.
No cake arrived, yet I got notification so she checked everywhere after I had to spoil the surprise. Worried, she searched with neighbours and now very upset, which isn't what I wanted my Grandma to feel, I was supposed to cheer her up. No cake, absolutely nothing! I checked for a picture to see where they allegedly put this parcel as it said "delivered to porch" no picture was downloadable.
I contacted Bakerdays and they weren't bothered at all, they showed ZERO concern that I paid money, but most of all that an 80 year old elderly person was left worried, upset and cakeless. They just said to me it was dumped by bins, hold on!!! Since when is the bins the porch???????? The courier LIED and Bakerdays enabled them in this lie. The cake was NOT anywhere. Bakerdays, didn't give a damn! And offered 25% off next purchase. HOLD ON! Where's the cake?! I was prepared to take a credit note for the cost of the cake.
I had planned to use Bakerdays as a company to use to send cakes instead of birthday cards. I had planned to introduce to a client to use for their staff as its a quirky gift, but after treating my 80 year old Grandma like trash and not giving a damn about no cake and so blase that I paid money for this cake and enabling DX to lie, I find this fraudulent and abhorrent.
AVOID!!!!”
“Stole money, no delivery, not received a thing! Fraudulent company! Contacted them about it, lied and ignored me. DO NOT USE! I will be contacting ActionFraud and Trading Standards.”
“Paid for special delivery of a gluten free cake for delivery on Saturday 23rd December 2023. In time for my sons 7th birthday on Christmad day.
Cake did not arrive, no one available to ask if the cake was on its way at 5pm on the 23rd.
Let down as were all of the other people on this review site.
THIS COMPANY DOES NOT CARE ABOUT YOUR SPECIAL OCCASION-DO NOT RELY ON THEM, DO NOT USE THEM!!!”
“PLEASE DO NOT ORDER WITH THIS COMPANY
For the 2nd time Bakerdays have let me down. Last time my husbands retirement cake did not arrive. This time I was assured the company had been taken over and I would receive my delivery on time. Now my two young grandchildren 3 & 6 will not be receiving their Christmas present of a personalised Grinch Christmas cake because the delivery has not turned up because the delivery company DID NOT receive the cake on time for delivery. Absolutely appalling customer service!!!!”
“Cake did not turn up for Grandsons 9th Birthday. Blamed delivery Company and had no empathy for the ruined occasion. Only seemed interested in shifting the blame even though paid £10 extra for Saturday delivery”
“I recently ordered my sons second birthday cake from bakerdays. It arrived in perfect condition and it was absolutely stunning. bakerdays really accommodated to my requirements and the cake tasted amazing with everyone commenting on how nice it was.
I would 100% recommend bakerdays to anyone, I will definitely be ordering again!”
“Ordered cake for grandaughters birthday.sent my daughter wrong cake.was revolting colours nothing like we ordered.half of base.got party tomorrow and no cake.and the refuse to do anything about it.Do not order from them.”
