“I ordered a cake from BakerDays about 3 weeks in advance. After placing my order, I came across some of the negative reviews and started to worry a bit.. but I decided to have faith and see how it went.
The delivery arrived right on time at 10am (I’d paid for delivery before 1:30pm), and I also ordered two helium balloons. When I opened the box, I was actually surprised.. everything looked great! The cake looked amazing and was beautifully presented. The only disappointment was the balloons, which were completely different designs from what I’d ordered. I was sticking to a colour scheme for a party, so that was a bit of a letdown. I contacted customer service and spoke with Armin by email, he was polite and helpful, and assured me I’ll receive a refund for both balloons. The only thing I found a little unreasonable was the 20–30 day refund window, but we’ll see how that goes???
Now, back to the cake, it was lovely! I’d seen a few people say theirs were dry, but that wasn’t the case for us at all. It was fresh, soft, and really moist (sorry, I know some people hate that word lol) I ordered the chocolate flavour, and while it could’ve had a bit more of a cocoa kick, it was still very tasty and everyone enjoyed it.
Overall, I’m pleasantly surprised and happy with the cake, just wish the balloons had matched the design I chose! 🎈”
Thank you for your detailed review, Natalie! 🎉
We’re thrilled to hear that the cake met your expectations and was enjoyed by everyone! It’s great to know that our team delivered it right on time and that you appreciated the presentation. We sincerely apologize for the mix-up with the balloons, and we appreciate your understanding as we work to resolve that with you.
Your feedback about the chocolate flavor is invaluable as we continue to improve. We truly appreciate your support and trust in us, and we look forward to helping you celebrate many more occasions in the future!
Thank you so much for your lovely review, Helen! 💖
We’re delighted to hear that your sister loved the cake! It warms our hearts to know our creations bring joy to special moments. Your support means the world to us, and we can’t wait to help you celebrate again!
“Another wonderful birthday cake.Always looks and taste fabulous.Wonderful packaging when it arrives.
Will not shop anywhere else.Easy to order as well.”
Thank you so much for your amazing review, Claudia! 🎉
We're absolutely thrilled to hear that you found your birthday cake to be both fabulous in taste and appearance. It’s great to know that our packaging met your expectations, too! Your continued support means the world to us, and we’re so happy that you find ordering with us easy.
We look forward to celebrating many more occasions with you in the future!
Thank you so much for your wonderful review, Iris! 🎉
We're thrilled to hear that you were happy with the beautifully decorated cake and its delicious sponge. It’s fantastic to know that our quick delivery met your needs! Your satisfaction means the world to us.
We can’t wait to help you celebrate again in the future!
“I've been trying to contact this company for a week about changing a delivery date for a birthday cake but have had no answer or reply after leaving messages with my order ID and co tact info. I keep calling and calling and i just get through to the answering machine which is no help when there emails etc say "for urgent enquiries please call us". I wont be using them again because of this. Just buy local if you can.”
Hi there,
We’re really sorry to hear about your experience with trying to reach us regarding your delivery. This isn't the level of service we aim for, and we apologize for the inconvenience caused. We do appreciate your feedback, as it helps us improve our communication and support processes.
Please feel free to reach us at sales@bakerdays.com so we can review your case as a priority.
“Ordered a letterbox personalised cake for my daughter, took it to Ibiza for her birthday weekend. Brilliant service, gorgeous cake. Just perfect for what I wanted. Well done Bakerdays 🥳”
Thank you so much for your fantastic review, Deborah! 🎉
We’re thrilled to hear that the personalized cake was a hit for your daughter’s birthday celebration in Ibiza. It means a lot to us that our service and the cake met your expectations perfectly. Your kind words motivate us to keep doing what we love!
We hope to help you celebrate many more special moments in the future!
“I ordered a 1st Birthday cake for my Grandson, I ordered it to be delivered on the 6th October for his Birthday on the 7th, I was not happy when it was delivered on the 4th or that the delivery driver tipped the box on one arm, his excuse after I told him it contained a cake was that he did not usually do the run he was doing. On opening the cake on the 7th October the cake had slipped of the cake board, luckily I managed to push it back on without damaging it, after all that the cake was perfectly decorated, tasted wonderful and everyone oved it, the cuddly toy was given a lot of cuddles by the Birthday baby boy.”
Thank you for taking the time to share your experience with us! We're delighted to hear that despite the delivery issues, the cake was beautifully decorated and enjoyed by everyone at the celebration. We understand how important delivery is, and we appreciate your feedback regarding the handling. Rest assured that we've recently partnered with a trusted courier to prevent this from happening again in the future.
It’s great to know that the cuddly toy was a hit as well! We hope your grandson had a fantastic birthday filled with joy and laughter.
Wishing you many more sweet celebrations in the future!
“Easy website from which to order
Reasonable cost
Delivered precisely on time
Size of cake proportionally excellent for required number
Décoration exactly as ordered
Delicious cake
10/10”
Thank you for your amazing review, Judy! 🎉
We’re so pleased to hear that you found our website easy to use and that your cake arrived right on time. It’s wonderful that it was just the perfect size and exactly decorated to your liking! Your enthusiasm for the deliciousness of the cake truly brightens our day. We appreciate your kind words and support!
Looking forward to celebrating with you again soon!
“Arrived on time, sponge was very good, finish was not as expected. Top and picture fine but the bottom finish was not as expected. In picture your finished off all around the plate but it was not. Apart from that the cake was very good.”
Hi Carole,
Thank you for your feedback. We're glad to hear the sponge was to your liking and that your order arrived on time. We apologize that the finish did not meet your expectations; your feedback is valuable to us as we strive to improve our products.
If there's anything more we can do to enhance your experience, please don’t hesitate to reach out to us at sales@bakerdays.com so we can make this right for you.
“Was about to scream n’ cry when I first opened the cake as I thought it was upside down! It was just the packing, heart attack over.. Cake was packed very well and survived the journey. Ordering it initially was very easy to do and the cake was well received! Tasted lovely too which obviously helps! Delivery date was spot on the date I ordered it for.”
Thank you so much for your wonderful review, Amanda! 🎉
We’re so relieved to hear that the cake’s presentation turned out to be a surprise rather than a worry! We're thrilled that it made it safely to you, and that you enjoyed both the taste and our timely delivery. Your kind words inspire us to keep creating delicious memories for our customers!
Hope to sweeten your day again soon!
Thank you so much for your fantastic feedback! 🎉
We're delighted to hear that you enjoyed our customer service and found the cake outstanding. Your appreciation inspires us to keep delivering the best!
Looking forward to sweetening your celebrations again soon! 🍰
Thank you so much for your lovely review! 🎉
We're thrilled to hear that you found the cake gorgeous! Your feedback means a lot to us and motivates us to keep creating beautiful treats.
We can’t wait to bring more delightful cakes to your celebrations in the future!
“It was a delight today I received my box of 4 large sponge cakes.
I was impressed with how well they were packaged and they arrived on the day I requested,
Parcelforce were amazing.
I could not believe how deep and large the cakes were. I have only just sampled the Raspberry and Lemon Meringue cake. It looked amazing and tasted even better. The flavour was the best I have tasted in a long time. The sponge was light and tasty. I can not wait to tuck into the rest of the cakes we have.
I am glad I ordered the Birthday Lemon Drizzle cake it looked sensational when ordered with the birthday pack. I definitley would use The Orignial Cale Company again especially as a treat or celebration. This was my first time I have used the company and was very impressed from ordering to delivery and tasting.
Great service and much appreciated if you love cake!”
Thank you so much for your incredible review! 🎉
We're absolutely thrilled to hear that your bakerdays experience was delightful from start to finish. It’s wonderful to know that the cakes impressed you with their packaging and flavor. We love to create memorable moments with our cakes and are glad to be a part of your celebrations!
Looking forward to serving you again soon! 🍰
Thank you for your wonderful review! 🎉
We're so happy to hear that you loved the cake and that it was delivered right on time. Your satisfaction is our top priority, and your kind words truly brighten our day!
Wishing you many delicious moments ahead! 🍰
Thank you so much for your glowing review! 🎉
We’re absolutely delighted to hear that the recipient loved her birthday cake. Your recommendation means the world to us, and we’re thrilled to have contributed to a special celebration!
Here's to many more joyful moments and delicious cakes ahead! 🍰
“This is the second cake i have ordered from Bakerdays and once again I am 100% satisfied with my purchase. I ordered the cake for my partner's 80th birthday. It was delicious and exactly as described on the website. It was delivered on time and was packed securely. I would not hesitate to recommend them.”
Thank you so much for your fantastic review, Margaret! 🎉
We're absolutely thrilled to hear that you were 100% satisfied with your cake for your partner's 80th birthday! It's wonderful to know that it was delicious and matched your expectations. We take great pride in our packaging and timely deliveries, so your kind words truly mean the world to us.
Here’s to many more celebrations filled with sweet moments! 🥳
Hi there,
Thank you for sharing your feedback. We're glad you liked the quality of the balloons; however, we're truly sorry to hear about the delay and your disappointment with the chocolate. It's important to us that our customers have a great experience, and we appreciate you bringing this to our attention.
If there's anything we can do to improve your experience, please feel free to reach out to us at sales@bakerdays.com so we can make this right for you.
“Orderd a Birthday cake for my sister Maggie, i was very disappointed with it. One side of the cake was lower then the other and there was hardly any filling in between. Will not order from here again.”
Hi Lesley,
We’re truly sorry to hear about your experience, especially with your sister's birthday cake. That’s not the standard we strive for at bakerdays.
Although we don’t have control over packages once they’ve been dispatched, we always make sure to raise cases like this with our delivery partners to help prevent it from happening again in the future.
Thank you for taking the time to share your feedback, it really helps us improve. Please contact us at sales@bakerdays.com so we can make this right for you.
Thank you for your lovely review, Donna! 🎉
We’re thrilled to hear that you enjoyed the beautiful cake and that it arrived right on time! Your feedback means a lot to us, and we're so glad we could brighten your day with our creation.
Wishing you many more delightful celebrations! 🎂
Thank you so much for your wonderful review, Madeleine! 🎉
We're absolutely delighted to hear that the sponge cake was lovely and that you enjoyed the light and tasty flavors for your dad's special milestone. Your kind words truly warm our hearts, and we're so glad we could be part of such a memorable celebration!
Wishing you and your family many more joyful moments together! ❤️
