Thank you for your wonderful review! We’re thrilled you enjoyed the product, appreciated the great communication, and found the delivery super efficient. We’re grateful for your high recommendation!
Thank you for your wonderful review! We’re thrilled the cake looked beautiful, tasted gorgeous, and that you enjoyed our fast service. We appreciate you choosing us for this special moment!
Thank you for your wonderful review! We’re delighted that the packaging was excellent, the cakes were good, and they arrived on time. We appreciate you choosing us for this special moment!
Thank you for your wonderful review! We’re thrilled everything went smoothly and you enjoyed the cake. We appreciate you choosing us for this special moment!
Thank you for your wonderful review! We’re thrilled everything went smoothly and you enjoyed the cake. We appreciate you choosing us for this special moment!
Thank you for your wonderful review! We’re thrilled you enjoyed the cake and had a great experience with us. We appreciate you choosing us for your special moment!
“Cake was a massive disappointment ! Won’t use again. Not even able to see child’s name and age as printed in the flowers. Thought it was glittery and just a mixture of brown/yellow spray paint.”
We’re really sorry to hear your cake didn’t meet expectations. This isn’t the experience we want for our customers, and we’d like to put it right.
Please email sales@bakerdays.com with your order number and a photo of the cake, and we’ll review immediately and propose a suitable resolution.
“I have been shopping with Bakerdays for a long time. Always top notch tasty cakes great service and perfect delivery. Very professional highly recommend”
Thank you for your wonderful review! We’re thrilled you’ve enjoyed the cakes, service, and delivery. We appreciate your recommendation and can’t wait to bake for you again soon!
“My cake arrive damaged it took days for someone to get back to me and I Still haven’t had a refund … I hope you print this review for all your customers to see how rubbish your service is”
We’re really sorry to hear your cake arrived damaged and that this happened. This isn’t the experience we want for our customers. We’ve emailed you directly with a resolution and next steps — please check your inbox, and if you need anything else, just let us know at sales@bakerdays.com
Thank you for your wonderful review! We’re so glad you enjoyed the delivery, the cake, and that it was perfect for your occasion. We appreciate your recommendation and can’t wait to bake for you again soon.
Thank you for your wonderful review! We’re glad you enjoyed the cupcakes and the flavour, and we appreciate your feedback about them drying out a bit after a few days—we’ll look into it. We can’t wait to bake for you again soon!
“Well... I was so pleasantly surprised. The cake was amazing re photo I had added and the sponge was absolutely delicious.. perfect taste and all friends loved it..
Best ever.
Would highly recommend.. stunning flavours and so light.
Just Wow !”
Thank you for your wonderful review! We’re thrilled the cake and sponge hit the spot and that all your friends loved it. Your kind words mean a lot to us, and we can’t wait to bake for you again.
Thank you for your wonderful review! We’re thrilled you enjoyed the tasty cakes, beautiful designs, and our customer service. We appreciate your support and can’t wait to bake for you again.
We’re really sorry to hear your order wasn’t delivered as scheduled. This isn’t the experience we want for our customers, and we’d like to put it right as a priority.
Please email us at sales@bakerdays.com with your order number and delivery date. Once we have that, we’ll review your case immediately and work on a suitable resolution for you.
Thank you for your wonderful review! We’re so glad you enjoyed the cake and the service. We appreciate your support and can’t wait to bake for you again.
“I ordered cake for my grandsons first birthday. The cake was delivered and was left on its side by the courier (not the company’s fault) when the cake was unboxed it had slid off its base. Due to time restraints we had the cake on the Sunday. The cake I thought was small and was quite dry with very little buttercream. I was really disappointed and my guests were shocked that it was £45.
I emailed the company who said they would replace the cake but as I didn’t need another cake I asked for a monetary refund. I’ve heard nothing since!”
We’re really sorry to hear about the damaged cake and the disappointment it caused — especially for your grandson’s birthday. This isn’t the experience we want for any of our customers, and we’d like to put it right as a priority.
We want to make this right for you. Could you please email us at sales@bakerdays.com with your order number? Once we have that, we’ll review your case immediately and work on a suitable resolution for you.
“I ordered a cake from BakerDays about 3 weeks in advance. After placing my order, I came across some of the negative reviews and started to worry a bit.. but I decided to have faith and see how it went.
The delivery arrived right on time at 10am (I’d paid for delivery before 1:30pm), and I also ordered two helium balloons. When I opened the box, I was actually surprised.. everything looked great! The cake looked amazing and was beautifully presented. The only disappointment was the balloons, which were completely different designs from what I’d ordered. I was sticking to a colour scheme for a party, so that was a bit of a letdown. I contacted customer service and spoke with Armin by email, he was polite and helpful, and assured me I’ll receive a refund for both balloons. The only thing I found a little unreasonable was the 20–30 day refund window, but we’ll see how that goes???
Now, back to the cake, it was lovely! I’d seen a few people say theirs were dry, but that wasn’t the case for us at all. It was fresh, soft, and really moist (sorry, I know some people hate that word lol) I ordered the chocolate flavour, and while it could’ve had a bit more of a cocoa kick, it was still very tasty and everyone enjoyed it.
Overall, I’m pleasantly surprised and happy with the cake, just wish the balloons had matched the design I chose! 🎈”
Thank you for your detailed review, Natalie! 🎉
We’re thrilled to hear that the cake met your expectations and was enjoyed by everyone! It’s great to know that our team delivered it right on time and that you appreciated the presentation. We sincerely apologize for the mix-up with the balloons, and we appreciate your understanding as we work to resolve that with you.
Your feedback about the chocolate flavor is invaluable as we continue to improve. We truly appreciate your support and trust in us, and we look forward to helping you celebrate many more occasions in the future!
Thank you so much for your lovely review, Helen! 💖
We’re delighted to hear that your sister loved the cake! It warms our hearts to know our creations bring joy to special moments. Your support means the world to us, and we can’t wait to help you celebrate again!
“Another wonderful birthday cake.Always looks and taste fabulous.Wonderful packaging when it arrives.
Will not shop anywhere else.Easy to order as well.”
Thank you so much for your amazing review, Claudia! 🎉
We're absolutely thrilled to hear that you found your birthday cake to be both fabulous in taste and appearance. It’s great to know that our packaging met your expectations, too! Your continued support means the world to us, and we’re so happy that you find ordering with us easy.
We look forward to celebrating many more occasions with you in the future!
