“The recipient it seems was impressed with the decorations , but they did not seem too happy with the sponge cake underneath. I have no further information but I thought it was a wonderful idea.
Regards
Dawn Kelly”
Thank your for your feedback.
We’re very sorry to hear that the sponge didn’t meet expectations, especially as the overall idea meant so much. That’s certainly not the experience we want for our customers.
Could you please contact us at sales@bakerdays.com with your order details (order number, delivery postcode, and any additional feedback if possible)? This will allow us to investigate properly and make this right for you.
We really appreciate you taking the time to let us know.
Thank you for taking the time to leave your review. We’re pleased to hear the delivery arrived as requested, but we’re sorry to learn you were disappointed with the size of the cake and the filling — we understand how important value for money is.
We’d really appreciate the chance to turn this into a 5-star experience for you. Please feel free to contact us at sales@bakerdays.com with your order details so we can discuss your feedback and see how we can make this right.
Thank you again for sharing your thoughts, they genuinely help us improve.
“Cake looked nice and tasted fine, but it was delivered on the 13th of December instead of the 15th, which was the date that I had requested during the order process. (Required it for a birthday on 16th December)
Site easy to navigate”
Thank you for your feedback. We’re sorry the delivery date didn’t match your request and affected your birthday plans. This isn’t the experience we strive for, and we’d like to investigate and make this right.
Please email sales@bakerdays.com with your order number so we can review what happened and make this right for you.
“Arrived on time, sponge was very good, finish was not as expected. Top and picture fine but the bottom finish was not as expected. In picture your finished off all around the plate but it was not. Apart from that the cake was very good.”
Hi Carole,
Thank you for your feedback. We're glad to hear the sponge was to your liking and that your order arrived on time. We apologize that the finish did not meet your expectations; your feedback is valuable to us as we strive to improve our products.
If there's anything more we can do to enhance your experience, please don’t hesitate to reach out to us at sales@bakerdays.com so we can make this right for you.
Hi there,
Thank you for sharing your feedback. We're glad you liked the quality of the balloons; however, we're truly sorry to hear about the delay and your disappointment with the chocolate. It's important to us that our customers have a great experience, and we appreciate you bringing this to our attention.
If there's anything we can do to improve your experience, please feel free to reach out to us at sales@bakerdays.com so we can make this right for you.
“Orderd a Birthday cake for my sister Maggie, i was very disappointed with it. One side of the cake was lower then the other and there was hardly any filling in between. Will not order from here again.”
Hi Lesley,
We’re truly sorry to hear about your experience, especially with your sister's birthday cake. That’s not the standard we strive for at bakerdays.
Although we don’t have control over packages once they’ve been dispatched, we always make sure to raise cases like this with our delivery partners to help prevent it from happening again in the future.
Thank you for taking the time to share your feedback, it really helps us improve. Please contact us at sales@bakerdays.com so we can make this right for you.
“The cake tasted lovely. The price was very expensive for the size of the cake. The white card that went around the cake damaged the cake when removed”
Thank you for your feedback. We’re so pleased you enjoyed the taste of the cake, but we’re very sorry to hear about the issues with the size and packaging.
We’d love to know how we could turn your experience into a 5-star one — please feel free to share your thoughts with us at sales@bakerdays.com so we can make your next experience even better 💌
“Order 000007691 Service/System failure Delivery promised for April 6 did not appear April7 Ditto
Advised parcel " lost" Demanded refund
A surfeit of e-mails
Bakerdays can make me happy by not appearing again on my horizon”
