“I’m really loathe to write a negative review of a small business but my attempts to rectify the issue with the company have been completely ignored. I spent almost £80 for a celebration pack, including 3 helium balloons, a cake and candle. The cake was fine but I received just one balloon (not the balloon I ordered) which was completely deflated. The candle was completely missing. I sent an email, with photographic evidence and asked for help, they initially responded but once I asked for a partial refund, which I thought fair, I was completely ghosted. Chances are you might have a positive experience with this company, but is it worth taking that risk when you are planning for a special event. Really, really poor customer care. Go elsewhere.”
