“I've been trying to contact this company for a week about changing a delivery date for a birthday cake but have had no answer or reply after leaving messages with my order ID and co tact info. I keep calling and calling and i just get through to the answering machine which is no help when there emails etc say "for urgent enquiries please call us". I wont be using them again because of this. Just buy local if you can.”
Hi there,
We’re really sorry to hear about your experience with trying to reach us regarding your delivery. This isn't the level of service we aim for, and we apologize for the inconvenience caused. We do appreciate your feedback, as it helps us improve our communication and support processes.
Please feel free to reach us at sales@bakerdays.com so we can review your case as a priority.
“No confirmation email to say order received, kept our fingers crossed they would arrive. Arrived a day earlier than we specified so were not fresh when we are them. Quite dry. Images in icing were blurry. Disappointing.
Request for feedback is 2 months after order.”
We’re very sorry to hear about your experience and how disappointing this must have been. We understand how important it is for our products and service to meet expectations and regret that this wasn’t the case for your order.
We’d love the chance to make this right — please contact us at sales@bakerdays.com so our team can review your case promptly.
“Not Recommended
Cake arrived promptly and in good condition unfortunately the personalized name had been iced incorrectly. I sent an email with photo of the cake but Bakerdays have ignored me. Then to make matters worse when the cake was eaten on 17th June, (delivered on 13th June), the sponge was quite dry. Very disappointing”
“I’m really loathe to write a negative review of a small business but my attempts to rectify the issue with the company have been completely ignored. I spent almost £80 for a celebration pack, including 3 helium balloons, a cake and candle. The cake was fine but I received just one balloon (not the balloon I ordered) which was completely deflated. The candle was completely missing. I sent an email, with photographic evidence and asked for help, they initially responded but once I asked for a partial refund, which I thought fair, I was completely ghosted. Chances are you might have a positive experience with this company, but is it worth taking that risk when you are planning for a special event. Really, really poor customer care. Go elsewhere.”
