“Awful service lied to me that cake was with courier phoned courier next day & tkt had not been raised. Had to go collect it myself. Postcode given took me to a dead end. Had to drive around to try and find premises that had no sign on. See pic and the Cake description was misleading half and half usually means half chocolate half jam and cream but was all chocolate £50 plus for a small cake with failed delivery date and lies and was misleading will never use again”
“I don’t know about the product quality because this is my first order with them.
But the horrible thing is that I ordered a cake and some other birthday items on Friday (19/09/2025). In addition, I paid an extra €12 for the earliest delivery on Saturday (20/09/2025). The special day was my youngest brother’s very first birthday, and I was expecting to celebrate it with memorable moments.
It’s already over, and I still haven’t received the order. A few hours ago, they emailed me and gave me a new delivery date with several options to choose from.
What should I do with the cake and other items now? Because of their irresponsibility, I was unable to make his day special.
They may apologize for that, but in the end, the moments I lost will never come back.
I attached the order details as an evidence.”
We’re deeply sorry to hear about your experience and the disappointment this has caused, especially on such an important day for your brother. We completely understand how upsetting it must have been not to receive your order on time. Please know that we take this very seriously and have recently moved to a new and trusted courier to help prevent situations like this in the future.
We’d really appreciate the chance to resolve this for you — please reach out to us at sales@bakerdays.com so our team can urgently review your case.
“Making the order was simple, order was delivered on chosen date, however the actual cake was not a good standard at all for the price paid, the cake was lumpy and not a circle, see photo for more details.”
We’re so sorry this happened and completely understand how disappointing it must have been. We take great care to ensure our cakes leave us in perfect condition, so it seems this happened during transit. Rest assured, we’ve recently moved to a trusted courier to help prevent this in future.
Please drop us a message at sales@bakerdays.com so we can look after this for you.
“Arrived cracked too late to get another one for my dad’s 90th birthday
Still awaiting for my refund which is only 50% and another cake no chance
You should be ashamed”
We’re truly sorry to hear about your experience and the disappointment this caused on such an important occasion. We completely understand how upsetting this must have been for you and your family. We take great care with our orders and are very sorry this one didn’t arrive as it should have. We’ve recently moved to a new and trusted courier to help prevent situations like this in the future.
We’d love the chance to make this right — please get in touch with us at sales@bakerdays.com so our team can review your case as a priority.
“Honestly, I am quite dissapointed. The cake was tiny, the frosting was really sweet and the cake dry. I can't believe I paid so much for this. Also, I didn't receive any confirmation after the purcharse and had to chase ++ to receive an answer that my cake would be delivered. Really dissapointed.”
We’re truly sorry to hear about your experience and the disappointment this caused, especially after placing your trust in us. We completely understand how frustrating it must have been to feel let down on both the cake and the communication. We’d love the chance to make this right — please get in touch with us at sales@bakerdays.com so our team can review your case as a priority.
“I wanted to share my experience as a designer working with bakerdays. Unfortunately, it was not positive.
I was hired to produce digital marketing and design work for them, and while my initial drafts weren’t perfect, I was actively working on revisions and improvements as requested. However, before I could submit the revised designs, I suddenly received an email saying my contract was terminated.
It felt very abrupt and unfair, as I wasn’t given a chance to complete the revisions or prove that I could meet their expectations.
I understand businesses want high standards, but I wish there had been better communication and more willingness to collaborate rather than ending the contract so quickly.
This experience has left me quite disappointed, and I’d advise other creatives to clarify expectations in detail before engaging with bakerdays.
PS: I've just read some reviews here on Trust Pilot and most of them are negative. I guess it says a lot about this brand.”
“1st cake cake squashed and not as described, 1 was offered another cake which i ordered when I recieved it it was the wrong kind the reply was we don't do that cake in choc chip they sent me a jam and cream was supose to be a £43 cake I wouldnt have paid £5 again i emailed and they just don't listen or understand the orders , I asked for a full refund as 2 cakes went in the bin still haven't recieved a reply or refund and the cake was the wrong item and missed the birthday date I'm still waiting 4 days into an email sent to them”
“I ordered a birthday cake + balloon set, paying extra for Saturday delivery. The cake was delivered but the theme matching balloon wasn't. Despite multiple emails I've not had a response. No apology, offer of refund or any compensation at all. Deeply disappointed. Would not recommend!”
“Do not use this company!!! I ordered a cake for my mother's 90 birthday on 16 September 2024 to be delivered on the 16 th October The cake was due to arrive on Wednesday .The cake delivery window slot came and went with no sign of the cake. I checked on the delivery company and they had put the wrong post code i called bakerdays twice, both times the phone went through to voicemail, I left a voicemail but no one at the company the decency to return my call. After 6pm the delivery company updated their website to say new delivery date and now my correct code . I tried to contact the delivery company they were as useless as this company who wants a cake that’s been sat in the van since Wednesday!
Am update the cake arrived 3 minutes ago the box was dented and damp I would say that the cake felt damp and was it worth over 40 pound NO the next time I want a cake i will go to Marks and Spencer.”
“Cake delivered on its side, Delivery driver swore at us, told us he knew where we lived after threatening us. Complained to Bakerdays to be told they would investigate. Three weeks later issued not resolved but told by their customer service team, well you did get your cake! Very small overpriced cake, avoid at all costs and go and get a supermarket cake. I will spare the courier company the embarrassment of putting up the video of the driver swearing and threatening us!”
“This is the second time Bakerday’s have let me down. On the first occasion the cake arrived a day late and the order had been charged twice to my credit card but was promptly corrected . On the latest occasion
I was charged 4 times for the same order. When I spoke to customer services, the guy blamed me for ‘refreshing the page’ during the transaction, which I didn’t, he was not at all apologetic and it took several days for it to be refunded. He reordered the cake over the phone but in order to correct the online order he asked me for my password??Not how I expected it to be resolved. The cake arrived on time, this time and was lovely as they always are but ordering via the web site needs to be revised as it is bordering on fraudulent.”
“I ordered a cake for my 80 year old grandma whose pretty much been at home since covid. I wanted to cheer her up so ordered her a letterbox valentine cake. It would have made her day. I put a note to the courier company DX that the cake could also be left in her porch, which she ALWAYS keeps open. Delivery drivers aren't patient, if they ring her door bell, she would not be able to run, she's 80 so the porch open would give her time.
No cake arrived, yet I got notification so she checked everywhere after I had to spoil the surprise. Worried, she searched with neighbours and now very upset, which isn't what I wanted my Grandma to feel, I was supposed to cheer her up. No cake, absolutely nothing! I checked for a picture to see where they allegedly put this parcel as it said "delivered to porch" no picture was downloadable.
I contacted Bakerdays and they weren't bothered at all, they showed ZERO concern that I paid money, but most of all that an 80 year old elderly person was left worried, upset and cakeless. They just said to me it was dumped by bins, hold on!!! Since when is the bins the porch???????? The courier LIED and Bakerdays enabled them in this lie. The cake was NOT anywhere. Bakerdays, didn't give a damn! And offered 25% off next purchase. HOLD ON! Where's the cake?! I was prepared to take a credit note for the cost of the cake.
I had planned to use Bakerdays as a company to use to send cakes instead of birthday cards. I had planned to introduce to a client to use for their staff as its a quirky gift, but after treating my 80 year old Grandma like trash and not giving a damn about no cake and so blase that I paid money for this cake and enabling DX to lie, I find this fraudulent and abhorrent.
AVOID!!!!”
“Stole money, no delivery, not received a thing! Fraudulent company! Contacted them about it, lied and ignored me. DO NOT USE! I will be contacting ActionFraud and Trading Standards.”
“Paid for special delivery of a gluten free cake for delivery on Saturday 23rd December 2023. In time for my sons 7th birthday on Christmad day.
Cake did not arrive, no one available to ask if the cake was on its way at 5pm on the 23rd.
Let down as were all of the other people on this review site.
THIS COMPANY DOES NOT CARE ABOUT YOUR SPECIAL OCCASION-DO NOT RELY ON THEM, DO NOT USE THEM!!!”
“PLEASE DO NOT ORDER WITH THIS COMPANY
For the 2nd time Bakerdays have let me down. Last time my husbands retirement cake did not arrive. This time I was assured the company had been taken over and I would receive my delivery on time. Now my two young grandchildren 3 & 6 will not be receiving their Christmas present of a personalised Grinch Christmas cake because the delivery has not turned up because the delivery company DID NOT receive the cake on time for delivery. Absolutely appalling customer service!!!!”
“Cake did not turn up for Grandsons 9th Birthday. Blamed delivery Company and had no empathy for the ruined occasion. Only seemed interested in shifting the blame even though paid £10 extra for Saturday delivery”
“Ordered cake for grandaughters birthday.sent my daughter wrong cake.was revolting colours nothing like we ordered.half of base.got party tomorrow and no cake.and the refuse to do anything about it.Do not order from them.”
“***AVOID AT ALL COSTS***
***AVOID AT ALL COSTS***
Having ordered from Bakerdays on 15/03/23 I had several issues with my order, not least that they failed to deliver by the promised date (17/03/23) or even the date they amended to (18/03/23), absolutely shocking customer service means the issues still haven't been rectified despite several calls, emails and messages on Facebook (they have now blocked me) and we still do not have what we paid for!
Please read the reviews before ordering from this company as I didn't and now regret it wholeheartedly. Will be issuing a claim in the small claims court if I don't get this sorted this week. Completely ruined our mother's day surprise for our elderly mum. They even had the cheek to apologise for the way i felt, not for MAKING me feel that way! Rude ignorant and downright shouldn't be allowed to trade.”
“Dissapointment. I have called on friday and I was assured that my cake will be delivered on Saturday the next day. Saturday at the time of delivery I got message that the courier was busy and my delivery was postponed on Monday! I also paid extra for delivery on Saturday. The birthday was ruined thanks to Bakerdays. They even didnt respond to my emails. not a single apology, not a single regret. Also it was described a cake of 10-12 pieces, the caked arrived of a size of a palm! it is a complete fraud!”
“Unfortunately I have had a terrible experience with this company. I ordered a cake and ballon as a surprise for my daughter’s 21st birthday and chose her exact birthday for her to receive it. Bakerdays delivered it 3 days earlier than her birthday to her university. As she was out of town till her actual birthday and bakerdays delivery rep did not mention that there was a cake in the big brown box and did not notify neither me or her of the delivery, It was kept in the storage room for days. After chasing bakerdays to find out what happened to our cake, bakerdays confirmed delivery 5 days later and we went to claim the box. The cake could not be eaten and bakersdays showed no remorse. Just offered a discount on my next purchase as if money was the problem. TERRIBLE CUSTOMER SERVICE. NO EMPATHY AT ALL and the cakes are much too small compared to the advert. I can’t comment on the taste as she had to throw the stale cake away!
Beware of this company and read all the reviews. They spoilt a very significant occasion for us!”
