“My replacement cake sent exactly on time was delicious. It was moist and vey tasty. I will definitely be ordering regularly from Baker days for my occasions. Thank you for a lovely product.”
“I have a letterbox Christmas sponge cake for a few years now they are well made and packed and very quick service and arrived on time the cake beautiful nice and soft I would recommend them”
“I was very disappointed with the cake to be honest . It was my nieces birthday and it was her 40th . The cake icing was exactly as we ordered that was ok. However the sponge was descrbed as half choclate and hald sponge and we expected half the cake to be chocolate and half sponge when in fact it was alternating layers. The sponge was dry and not very deep and would not have served 18 -30 people so really disppointed”
Hi there.
We’re really sorry to hear how disappointed you were, especially as this was for such a special milestone birthday. We understand how the description could have led to different expectations, and we’re sorry that the cake didn’t meet them in terms of texture, depth, and portion size. This is not the experience we want for our customers. We’d really appreciate the opportunity to look into this further and make things right — please contact us at sales@bakerdays.com, and we’ll be happy to help.
“The Requested Birthday Cake Design Order System was First Rate, as was their Liason Service and Delivery. Will definitely use again, Thank You.
Mike C.”
Thank you for your lovely review! We’re thrilled the order system, liaison service, and delivery met your expectations. We can’t wait to bake for you again soon!
“I ordered this cake for someone else so didn't try it myself but have been told it was very nice. The photo icing was very well produced and attached to the cake with no stretching and looked lovely. The delivery was very fast and it came in a presentation box which held the cake securely which was just as well because the delivery driver ran to my door with the box hels at an angle and it wasn't damaged at all.”
Thank you for your lovely review! We’re thrilled the photo icing looked great and the delivery was fast and secure. We can’t wait to bake for you again soon!
“Cake looked nice and tasted fine, but it was delivered on the 13th of December instead of the 15th, which was the date that I had requested during the order process. (Required it for a birthday on 16th December)
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Thank you for your feedback. We’re sorry the delivery date didn’t match your request and affected your birthday plans. This isn’t the experience we strive for, and we’d like to investigate and make this right.
Please email sales@bakerdays.com with your order number so we can review what happened and make this right for you.
Thank you for your wonderful review! We’re thrilled you’re very happy and that we could help with the address change. We can’t wait to bake for you again soon!
“I cannot fault your beautiful baking. The cake was wonderful and so too were the cupcakes. Perfect in every way.
If I could find one fault it would be the delivery Company who insisted that the packages they had were for my neighbour when it clearly stated on both boxes that the contents were for my address. He would not listen, insisting that he had the correct information on his phone and delivered them next door. We had to go round after he left and collect them !!! I would be upset if your wonderful products were downgraded by the delivery company. It will however not chnage my mind. YOU ARE FIRST CLASS.”
Thank you for your wonderful review! We’re thrilled you loved the cake and cupcakes. We’re sorry about the delivery mix-up and will pass this to our delivery team. We’re glad it won’t change your mind—we can’t wait to bake for you again soon!
“Ordered a personalised cake for an 85th birthday. Contacted them to make a slight alteration to wording on the cake. Very accommodating and sent me a preview of amended version very quickly to approve. Arrived the next day in time for the celebrations. Everyone said how moist the cake was and really enjoyed it. Can't fault them, would highly recommend.”
Thank you for your wonderful review! We’re so glad the alterations were quick and the cake arrived in time for the celebrations. Delighted to hear everyone enjoyed the moist cake and that you’d recommend us. Until your next one!
Thank you for your review, Helen. We’re glad the cake looked beautiful and arrived well-packaged. We’re sorry to hear it was a little dry—this isn’t what we aim for, and we’ll pass your feedback to our production team to ensure this does not happen again.
Thank you for your wonderful review, Janet! We’re thrilled the delivery was on time, the writing correct, and the cake tasty. We can’t wait to bake for you again soon!
Thank you for your fantastic review! We’re thrilled you had an easy ordering process, speedy delivery, and that the cakes tasted yummy. Until your next one!
“I was very pleased with the Manchester United birthday cake that I bought for my husband. It was exactly like the picture on your website. The rich chocolate cake was delicious and the icing was lovely and soft. The packaging was tremendous. Nothing was spoiled in transit. Everyone enjoyed it.Very pleased.”
Thank you for your wonderful 5-star review, Clare! We’re thrilled you loved the silver ball accessories and that the chocolate chip sponge hit the spot for your son’s 18th birthday. We can’t wait to bake for you again soon!
