“I was really excited to order from this company because my partner lives far from me so I wanted to give him a surprise for his bday. I order the cake on the 27th of January paid a £15.00 “two day” order fee. The cake totalled £31.99 for a letterbox cake which was a lot for such a small cake but they guaranteed it would be there on the 1st.
It did not arrive. We phone customer service and we were told we’ll get a phone call back. When she phoned back she said the cake wouldn’t arrive and might be the day after or two days after she couldn’t give a date. Don’t need the cake now! The birthday has passed. I paid the crazy postage price because I needed the cake for the birthday. Phoned saying I want a refund and was told to email. I’ll post an update on how that goes but seeing the other posts I have no hope that I’ll actually get my money back. I would not recommend this company at all.
Update the cake still hasn’t arrived and bakerdays emailed saying they don’t know what happened and they can send me a new cake or give me credit. What a joke why would I need a cake now and why would I want to reorder from them. BAKERDAYS YOU ARE A SCAM!”
“Order 000007691 Service/System failure Delivery promised for April 6 did not appear April7 Ditto
Advised parcel " lost" Demanded refund
A surfeit of e-mails
Bakerdays can make me happy by not appearing again on my horizon”
“just don't order from here. i used them before so i thought i use them again to order a cake for a surprise for my daughter. well customer service very poor no one picks up phone same message we're extremely busy leave message. i asked for cake to be delivered on saturday paid for saturday delivery which wasn't cheap well got message from dpd to say it be delivered i. 2 april one day early so it spoilt the surprise as asked it to be delivered saturday 3. tried calling these people no message don't reply to emails not a good service so avoid ordering from here as you will be left disappointed.”
“I ordered a cake 3 weeks before my husband’s birthday!
All I received the evening before his 75 birthday was the packaging.. no cake . We were having a zoom party and by the time Bakerdays were open they offered me a cake a day later or my money back ..I suggested that as they had messed up I deserved both .. they didn’t agree so we never received the cake.. I don’t rate a company on their mistakes but on how they fix them..
Bakerdays ruined my husband’s birthday and didn’t have the customer relations to fix it and get themselves out of trouble ..
Will never use them again !”
“I have ordered this cake online 3 weeks before my mom's birthday, just to be sure about the delivery date.
The parcel came in a very nice box, wrapped 3 times so it could remain perfect and the surprise was huge :) My mom was extremely happy about the presentation and about the taste. As soon as I asked for a slice photo, I was informed that the cake had been eaten, it seems it is too delicious to resist longer. The reviews website does not allow me to post photos, however, I can assure you the delivered product exceeds the expectations.
Therefore, I am a happy customer and will definitely come back to this shop.
Highly recommended!”
“Ordered cake. They sent an email saying order received. Took money from bank account. No cake on day required. Supposedly they say some technical fault occurred so order not processed but they still took my money. Now trying to get money back and they are not being helpful. Would advise not to use this company.”
“Very unhappy, upset, stressed, appalled. 30th Birthday cake should have arrived Friday. Monday still hadn’t arrived. Left home without cake for the birthday party after numerous phone calls to Bakerdays and Streetwise couriers. Cake arrived after I had left home. Only refunded £5.99 postage. And 20% off next cake I order. No way will I ever buy a cake from them again. Ruined my nieces birthday, No apology or compensation from Streetwise couriers. Bakerdays advertise next day delivery. What a joke.”
