“Excellent cake! We had the chocolate sponge option and it was delicious. Arrived well packaged and undamaged. Decoration was exactly as shown in the picture on the website. Thank you for a great contribution to the party.”
Thanks for your lovely feedback! We're delighted you enjoyed the chocolate sponge and that it arrived well packaged with the decoration as shown. We really appreciate you choosing us for your party!
“Extremely disappointed - have purchased a number of birthday cakes from Bakerdays over the past 2 years but after this last purchase no more. Picked the small letterbox cake and arrived box broken and cake smashed!”
We’re so sorry to hear that your latest cake arrived damaged, especially after you’ve supported us over the past two years. That’s incredibly disappointing, and we completely understand your frustration.
This is certainly not the standard we aim to provide.
Please could you contact us directly at sales@bakerdays.com with your order details and photos of the damage? We’d really appreciate the opportunity to look into this properly and make things right for you.
Thank you for bringing this to our attention, and we’re truly sorry for letting you down on this occasion.
We’re really sorry to hear this and understand how disappointing it must be. That’s certainly not the experience we want for our customers.
Please contact us at sales@bakerdays.com with your order details and any photos you may have, so our team can look into this as quickly as possible and help resolve it for you.
Thank you for your lovely review, Elisha! We’re delighted to hear you enjoyed the cake. We’re very sorry that the sparkling candles were missed — that’s certainly not what we’d want.
Please do get in touch with us at sales@bakerdays.com so we can look into this and make it right for you.
“Turned up on the day expected with amazing secure packaging.. fresh and tasted lovely. I placed the order to be delivered on 21st January but when I got an email confirmation it said the 16th.. rang customer service and told them who were polite and friendly. The order date was changed straight away with no hassle”
Thank you for your wonderful review, Patti! We’re thrilled the packaging was secure, the cake fresh, and that our team could help with the delivery date change smoothly.
If there’s anything else we can assist with for future orders, just let us know. We can’t wait to bake for you again soon! 🎂
Thank you for your kind words! We’re delighted everything arrived on time and as described. If there’s anything else we can assist with in the future, please let us know.
We can't wait to bake for you again soon! 🎂
“My husband and I love Bakerdays cakes. We order postbox cakes for his elderly mum in UK as we are in USA and can't alwasy be there for special days. She loves them. THnak you for letting us surprise her with a cake.”
Thank you for sharing your kind words! We’re thrilled to hear our cakes bring joy to your husband’s mum in the UK, even from the USA!
If there’s ever another occasion you’d like to celebrate, we’d be happy to help. 🎂
Thank you for sharing your feedback! We’re so glad the personalised brownies made a thoughtful birthday gift for your neighbour and that they were perfect for her at 93!
If there’s anything else you’d like to celebrate another special occasion, we’d love to help. 🎂
“The cakes, no doubt are yummy but I'm not sure if they received it this time around. I had emailed them but never heard from them so I believe they never picked it up from the locker which is disappointing. Hope next time it's just left outside their door. It's more convenient”
Thank you for your feedback, and we’re very sorry to hear about this experience. This is certainly not the level of service we aim to provide, and we understand how disappointing it must be to be unsure whether the cakes were received, especially after reaching out and not hearing back at that time.
We’d really like the opportunity to look into this for you and help make things right. Please do contact us at sales@bakerdays.com with your order details, and our team will be happy to investigate and assist.
Thank you for bringing this to our attention — we truly appreciate your patience and feedback.
Thank you for taking the time to leave your review. We’re pleased to hear the delivery arrived as requested, but we’re sorry to learn you were disappointed with the size of the cake and the filling — we understand how important value for money is.
We’d really appreciate the chance to turn this into a 5-star experience for you. Please feel free to contact us at sales@bakerdays.com with your order details so we can discuss your feedback and see how we can make this right.
Thank you again for sharing your thoughts, they genuinely help us improve.
Thank you for your lovely review! We’re thrilled you enjoyed the cake and that it was perfect for Christmas 🎄 We can’t wait to bake for you again soon! 🎂
Thank you for your lovely review! We’re thrilled you had an excellent experience with us. We appreciate your support and can’t wait to bake for you again soon! 🎂
Thank you for your lovely review, Sandra! We’re so glad you found the ordering easy and the delivery efficient. We’ll pass your kind words to the whole team. We’d love to serve you again soon! 🎂
“Because of a technical glitch that delayed processing the order, the cakes arrived a day later than requested. However, the recipients told me that the postbox cakes were delicious and consumed immediately on opening! I will order again.”
Thank you for your lovely review and for your understanding regarding the delay caused by the technical glitch. We really appreciate your patience. We’re delighted to hear the postbox cakes were delicious and enjoyed straight away!
We’d love the opportunity to turn your next experience into a 5-star one. If there’s anything we can do to improve or if you’d like to share any feedback, please feel free to contact us at sales@bakerdays.com
— we’d be more than happy to help.
Thank you again, and we look forward to baking for you again soon! 🎂
Thank you for your amazing review! We’re thrilled it arrived as expected and that you’ll be using us again for upcoming family events this year. We can’t wait to bake for you again soon! 🎂
“The cake was beautiful on the outside living up to expectations. But the cake itself was pretty solid for a sponge cake and although quite lemony, it wasn't very palatable. Three quarters of it are now sitting waiting to be eaten but no-one is coming back for seconds!”
Thank you for taking the time to share your honest feedback. We’re really sorry to hear that while the cake looked beautiful, the sponge itself didn’t meet your expectations — we completely understand how disappointing that must be, especially when it comes to taste and texture.
We’d genuinely love the opportunity to turn this into a 5-star experience for you. Please do contact us at sales@bakerdays.com with your order details so we can look into this further and see how we can make things right.
Thank you again for your feedback — it really helps us improve, and we hope to hear from you soon.
Thank you for your fantastic review! We’re thrilled the cake arrived in good time for your wife’s birthday and stayed fresh. We can’t wait to bake for you again soon! 🎂
