Bar Stool Co. Reviews

Name: Bar Stool Co.
Rating: 1.41

1.4 Rating 109 Reviews

0 %

of reviewers recommend Bar Stool Co.

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Metrics

1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

1-888-472-1815

Email:

support@barstoolco.com

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Bar Stool Co. 2 star review on 22nd May 2018

Kim Farlow

Bar Stool Co. 3 star review on 7th May 2018

Mollie Siri

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware this is a fraudulent company. Never received the order and they can never tell you anything. Can not get through them by phone only live chat where they tell you a bunch of lies. Steer clear of this company.”

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Posted 6 years ago

“I still have yet to receive my purchase”

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Posted 6 years ago

“Recieved an order confirmation on 10-03-2017, checked with FedEx on 10-10, chair has not been released for shipment yet. ?????”

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Posted 6 years ago

“I ordered a product in June and was told it was backordered till July. After I didn't receive it, I called, sent emails and did live chat. I was given a new August ship date. Once again no chairs so I did all of the above again. Finally my chairs arrived in september. I think saw on the website the had lowered the price of said chairs and didn't even offer to credit me the difference:(”

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Posted 6 years ago

“I was pleased with the price that Bar Stool Co. offered on a set of barstools that I had purchased a few of elsewhere. I wanted to complete the set, so purchased two. The delivery was prompt, which I appreciated. Unfortunately, the two dark brown and black barstools came with shiny, silvery metal hardware that stands out horribly against the dark wood chair legs. Obviously these chairs had been returned and some replacement hardware was tossed in, but not of the right color. The previous stools that I had purchased elsewhere came with dark nuts and bolts that became pretty much invisible when assembled. Not cool.”

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Posted 6 years ago

Hello, I am sorry to hear about the mismatched hardware. This was due to an error during manufacturing. We have recently received a batch of the correct hardware and would be happy to send you replacements so that all your stools match. If you could provide your order number or email us with your first and last name, we will ship the hardware to you right away. Look forward to hearing from you! Best, Bar Stool Co. Support support@barstoolco.com

Posted 6 years ago

“Ordered 2 bar stools over 2 weeks ago. Haven't received the stools nor have I received any status update. I have sent 3 emails and left 2 different messages and received no response! Customer service is a joke. I have called all different times of the day and no one answers the phone.”

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Posted 8 years ago

“One of the stools I ordered arrived defective.. the stool did not sit flat and was not the same height as the matching one i ordered. I emailed customer service and was promptly sent the replacement parts, however the 3 of necessary parts were missing from this replacement package.. I had to email again to finally get the parts I needed.. big headache and long wait!”

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Posted 8 years ago

“My order took several days to ship. When I called and placed my order, the young lady on the phone assured me my order would ship in 1-2 days. Over a week to get my order... disappointed...”

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Posted 8 years ago

“Still have not received my order....”

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Posted 8 years ago

Bar Stool Co. is rated 1.4 based on 109 reviews