“I would love to write a review but my item hasn’t arrived and when it try to contact the company they just say it’s in transit. It was due approximately 2weeks ago and I cannot get any information.”
“Taking to long for item 1 item wasn't available now taking ages for refund of $249 then use didn't include the postage fee had to call them to tell them I want the full refund including postage which all up came to 335 n still waiting for my money back”
“Order came delivered in a damaged box and not packed properly as it was loose inside. Product had one shelf broken with a crack running through the middle, rendering it unusable. Multiple pieces are also chipped, with black scratch marks. First time buying on here and very disappointed. Now waiting to see how they will process the replacement or refund.”
“Thank you to Reese who responded to my email within a day as I was needing a replacement circuit board for my Norflex treadmill. Reese was very pleasant and helpful and I received my order within 5 days. Great service!!!”
“I'm happy with my final product but you have asked me how it could be improved, so I'm telling you.
1. The transport company did not deliver to the house - we had to go to pick it up, which made things much more difficult. We're only about 5 km from the depot so it's not as if they have far to travel.
2. There were a few scratches and dints that had been badly painted over, they're difficult to see in the finished product..
3. We were two short the number of screws needed for the slats in the trundle, 24 were needed not 22.
4. The ends of 16 where they meet the ladder look untidy as they're not finished.
5. There are no screws to attach the box to the top bunk.
6. The order of assembly could be made easier eg, the top slats could be put on before the side rails.
7. To say that power tools should not be used when there are 80 screws to be put in, by hand, for the slats is completely unrealistic.
As I said I'm happy with my final product and would recommend you to others.
Sue”
“Great online service. Ordered a set of suitcases online and received my order within 1 -2 weeks as expected. I live in the country so I was expecting a delay in delivery but everything went smoothly.”
