Baseus Reviews

Name: Baseus
Rating: 1.27

1.3 Rating 128 Reviews

6 %

of reviewers recommend Baseus

Company Reviews

Questions

Metrics

1.3

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Baseus 1 star review on 4th January 2025

Jae

Baseus 1 star review on 19th November 2024

T Haney

Regina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a two piece shirt set on June 3 2024 they told me that it takes 10-15 days to ship. Today is July 6, still haven’t received my order!!what a waste I will never order from this site again!!!”

Helpful Report

Posted 1 year ago

“Everything went wrong. Too long to receive items, needed for my birthday. Received one item at a time week's apart. Quality subpar at best.”

Helpful Report

Posted 1 year ago

“They took my money for the product that ordered over 30 days ago can't get intouch with the company also I paid extra it's to come earlier than 14 days you have my money I don't have what i orders and no one is responding”

Helpful Report

Posted 1 year ago

“Please don’t order from this COMPANY!!!!! They are FRAUDULENT!!!! Company will send you a BOGUS shipping address if you need to return an item!! Stay Away Please!!! I wish I had looked at reviews prior to ordering!!! Get me once but never twice!!! The clothes are GARBAGE 🗑️”

Helpful Report

Posted 1 year ago

“I wish I found these reviews sooner. As stated by other customers, they don’t ship in a timely manner, you will be waiting forever for your package. I bought two items & both were complete trash and useless. Now here’s the fun fact about their return policy. Yes you are responsible for the return shipping which is incredibly expensive. In addition, there is a chance your package will be held at customs. The company will never refund your money because the package remains at customs because the company needs to pay tariffs for the package to return to them. So you will never get your money back. They are a complete scam that send either crappy or wrong items. Save your money and shop elsewhere.”

Helpful Report

Posted 1 year ago

“I lost over $200,000 to scammers while I was trying to invest, as if that wasn’t enough, I lost another $17000 in bitcoin while I was trying to get the scammer and also get my money back, not until I saw an article online that directed to a firm, even though I was doubting I gave them a try, and I was able to get back a reasonable amount of money from this scammer and even their website was taken down and the scammer brought to justice. If you need help, I mean serious help. Contact this guys. CONTACTZATTECHRECOVERY @ GMAIL COM I’m sure THEY CAN HELP.”

Helpful Report

Posted 1 year ago

“I have been scammed by this company who sent me clothing that was falling apart as I took it out of the package and was very much smaller than they advertised, so even if it weren't falling apart, I wouldn't fit into it. The items came from a shipping center in Texas but in order to get a return, I have to jump through several hoops and send it back, at my expense, to Hong Kong. This makes the return more expensive than the actual product I bought. They've got quite the smoke and mirrors act going on here.”

Helpful Report

Posted 1 year ago

“So very disappointed. Fraudulent company. The app wont allow me to upload photos to show the horrible product I received”

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Posted 1 year ago

“This company is FRAUD!!!! Clothing looks nothing like picture. Not to mention the smell. And the return policy is laughable. Wish I had read the reviews first. RUN !!!!”

Helpful Report

Posted 1 year ago

“Recently I purchased a Baseus powerbank on Amazon, and unfortunately, the entire experience has been extremely disappointing. Not only was the product defective upon arrival, but the customer service provided by the seller was abysmal. After reporting the issue with the powerbank, I was initially offered a refund or replacement. However, the communication from the seller was sporadic and unresponsive, with significant delays in response time. On two occasions, I had to follow up after waiting several days without any update. Furthermore, the handling of the replacement order was disheartening. It appeared as though the seller intentionally delayed the process, evidenced by an inaccurate tracking number and subsequent notifications of potential delays. This left me feeling misled and undervalued as a customer. As a loyal customer who has purchased multiple Baseus products in the past, including the Baseus desk lamp pro and a 65W powerbank for PC, I expected better service and greater accountability from the seller. After two weeks since the Baseus seller proposed the refund, I'm still waiting for it. Overall, I cannot recommend either the Baseus product or the seller on Amazon based on my recent experience. It's unfortunate that what should have been a simple purchase turned into a frustrating ordeal. Buyers, beware.”

Helpful Report

Posted 1 year ago

“Didnt send the right item and its coming from china so the returns are to china. cost a fortune to return back. You have to go through all kind of hoops to even return back to them. DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

“If I could give 0 stars I would. I am glad I read the reviews and will do so moving forward before purchasing from other companies. I had no idea the clothes would come from china. I never would have purchased if I had known because they always look cheap. I ordered on 4/19 and had not received any shipping info. I reached out on 4/25 to see when the order would be shipped. They responded the next day to say they were processing it now and would send an email with the tracking number when it is shipped. I have not heard a thing. After seeing these reviews, I asked for my order to be cancelled and I be refunded. I will see if they hit me with the “we can’t refund because the order has shipped” like another reviewer stated. I’m not buying from this company again.”

Helpful Report

Posted 1 year ago

“I am so sad I didn't see these reviews before I ordered. Its been a month now and I am experiencing everything other customers are stating. Its been on its way and be patience. The event already past so I don't even need it now glad I didn't order everything I saw I wanted just 2pcs but that is still a lot.”

Helpful Report

Posted 1 year ago

“Fraudulent company in China. Do NOT purchase!”

Helpful Report

Posted 1 year ago

“I ordered almost 4 weeks ago on the 15th. I received a blouse from my order and still waiting on my other two pieces. The quality is cheap. The event I ordered the outfits for already happened. I am very disappointed.”

Helpful Report

Posted 1 year ago

“No Name or address was added to package just city and state . I don’t believe it was my package. They sent something so it would look like they were sending me my package . I believed they are scammer and taking eople money.”

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Posted 1 year ago

“BEWARE FAKE COMPANY DONOT ORDER ANYTHING FROM THIS SITE. 3 weeks a still haven’t received anything contact them a received a fake tracking number. Stay away. (DANGER DANGER DANGER FAKE FAKE FAKE. )”

Helpful Report

Posted 1 year ago

“The order was not shipped out within 24 hours of receiving it as advertised. Then three weeks later an email was sent saying it was still in production. The next day I emailed them to cancel the order because it would arrive too late even though I paid for expedited shipping but was now told it had just shipped. They will accept a return if I pay shipping costs as outlined in their return policy and suggested I keep it and offered me a 15% discount. Never again. Buy American!”

Helpful Report

Posted 1 year ago

“This place is fraudulent please don’t purchase anything off of their website. The pictures that they post are photoshopped from other places that have closed so they’ve Photoshop those it’s not the real thing they actually saw their clothes and then send them to you. It’s not the same.”

Helpful Report

Posted 1 year ago

“BIG 🇨🇳 FLAG!!! DONT SHOP WITH THIS PLACE. The women that are stating they receive their purchase in a timely manner they live there. This company is based out of china it’s not worth it 6 - 7 weeks before getting your items DONT DO IT…PLEASE DONT”

Helpful Report

Posted 1 year ago

Baseus is rated 1.3 based on 128 reviews