Baseus Reviews

Name: Baseus
Rating: 1.27

1.3 Rating 128 Reviews

6 %

of reviewers recommend Baseus

Company Reviews

Questions

Metrics

1.3

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Baseus made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Baseus 1 star review on 4th January 2025

Jae

Baseus 1 star review on 19th November 2024

T Haney

Regina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product took well over a month until I received the item. It was a complete rip off. The item was not as described. It was a miniature version of what it should have been. There was no tracking information for over three weeks or any update on the status of the order Complete rip off. Do not buy any products from this company.”

Helpful Report

Posted 1 year ago

“Still waiting for response from them been over a month and a half since I placed order. Wishing I checked reviews before placing order even if try to have it cancelled still be a hassle. Pricy lesson learned”

Helpful Report

Posted 1 year ago

“While I was pleased with my dress, I wasn't pleased that it took over a month to receive.”

Helpful Report

Posted 1 year ago

“Ordered from these people on 5/2/23 still haven't received my order. Attempts to communicate via email are a joke. Please be cautious about spending your monies with them. They take your monies immediately upon placing your order!”

Helpful Report

Posted 2 years ago

“Do not order from this company!!! They are a complete scam. I ordered on Dec. 2 and never received shipping information. On Dec. 22 I requested a refund, they refused and shipped a partial shipment instead. I disputed the order through PayPal and they said before I could get a refund I needed to return the items they sent to me, but get this, instead of shipping the package back to New York where they came from, they made me shipped it back to China which costed me $30 to do so. So I shipped it back to China and made PayPal reimburse me the shipping costs, when the package made it to China it ended up being held in customs on Feb. 28 and haven't moved since. During all this time PayPal kept denying my case because BaseusClothing hadn't received the items. I had to continuously call PayPal and get the case reopened over the next 4 months. Regardless of what PayPal says they do not have your back!!! I finally got my full refund today by disputing the charge with my bank. So now I'm going to leave a review where ever I can to save people the trouble. Baseusclothing is a scam!”

Helpful Report

Posted 2 years ago

“There’s no customer service number, item does not fit, and there’s items I have not received yet. I’M GOING TO CANCEL PAYMENT THROUGH MY BANK!! END OF STORY!”

Helpful Report

Posted 2 years ago

“BUYERS PLEASE PLEASE BEWARE! This company is a HUGE SCAM. I ordered a dress on April 26th and still have not received it. Instead I recieved an email from a Renee on yesterday over a month laterasking me to choose another item from their website. I have contacted the BBB and have made a formal claim against this fraudralent company.”

Helpful Report

Posted 2 years ago

“Took forever to get the outfit and when it came, the quality was aweful and I'll-fitted. No return packing slip and it seemed to come from China. Never again will I order from these no name companies.”

Helpful Report

Posted 2 years ago

“If I could leave zero stars I would. This company does nothing but lies! They send fake usps tracking #'s and keeps sending updates saying the package is still in Jamaica, NY the entire time. Nothing was ever received and some customer svc agent named Renee responds sending you the same tracking # you already had saying it shipped in 2 seperateshipments. All a fraud! Asked for a refund no response!”

Helpful Report

Posted 2 years ago

“As other reviews have stated, this company is a joke. The jeans they sent me were horrible, cheap and not the correct size. They refused to pay for me to ship the order back. Expected me to pay the $30.00 to ship it back when they sent me the wrong size. I left an honest review on FB and they of course deleted it and blocked me from commenting. Any company who does this knows they are not a reputable company. The biggest joke is they pretend to be a US company yet the debit charge clearly states "Hong Kong". Don't do business with this scum bag company!”

Helpful Report

Posted 2 years ago

“If I could give a rating of ZERO, I would. I ordered three dresses. I still haven’t received one of them and they verified that they canceled the order, but they are refusing to return my money unless I ship back the other two items (which I did finally receive after weeks and weeks of little to no communication) The two dresses that I did receive are NOT as pictured. They deleted and blocked me from Facebook and continue to delete my comments on Instagram. This company is a sham.”

Helpful Report

Posted 2 years ago

“So disappointed in this company. Ordered paying expedited shipping and got the item 4 weeks later! I was then told to return in to China. Seriously, so unacceptable and the name is baseusclothing? Don't purchase from here. RIDICULOUS”

Helpful Report

Posted 2 years ago

“I wish I would have read the reviews company is a scam! If I could leave zero stars I would. I emailed their fraudulent customer service, the keep telling me the package is being sent from Jamaica NY buy USPS never received the package that only meant a shipping label was created. I lost $130 I wish people like this would get caught and made to deploy and support the troops by cleaning the bathrooms in all deployed camps. Ridiculous”

Helpful Report

Posted 2 years ago

“Had a bad feeling! I wish US could do more for protection for US customers purchasing from companies based out of China! I didn’t research so it’s my fault.”

Helpful Report

Posted 2 years ago

“Base is clothing is a scam company! I purchased a dress for $45 , with the expectation that it would at least hit my basic expectations of what I ordered .. it fell short in every way. The cut , the quality , the fit .. all of it ! It looked and felt like it was made from a bed sheet. I asked to return it .. and I have to send it back to China somewhere, even though I was told it shipped from the US. It took FOREVER to get , and will most likely “ never arrive “ in China in order to process my refund. DO NOT buy from this company.. you will regret it.”

Helpful Report

Posted 2 years ago

“This company is a scam like all other reviews, I wish that I read the reviews before ordering. I ordered some shorts and their sizes are not right, way to small. I’ve been trying to get in touch with them about my refund for 7 days and no answer. It took me 3 weeks just to get my order, PLEASE PLEASE IF ORDERING FROM THIS COMPANY PLEASE DON’T. TRAD ALL REVIEWS”

Helpful Report

Posted 2 years ago

“DO NOT ORDER FROM THIS COMPANY, POOOR QUALITY MERCHANDISE THEY ARE FROM CHINA, WHEN YOU WANT TO RETURN YOU HAVE TO SEND TO CHINA, ALTHOUGH THE PACKAGE RETURNED ADDRESS WAS FROM CALIFORNIA”

Helpful Report

Posted 2 years ago

“DO NOT SEND YOUR MONEY TO THIS SITE. THIS IS NOT REAL. THIS IS A SCAM. I WISH I HAD READ THE REVIEWS PRIOR TO SENDING MY MONEY.”

Helpful Report

Posted 2 years ago

“Buyers beware! This company is a scam, DO NOT BUY FOM THEM! Took for ever to get item and when received, it had no tags, look and smell worn. When I ask to return item they gave me an address in China and telling me I am responsible for paying shipping. This is their way to deter you from returning the item. DO NOT BUY!”

Helpful Report

Posted 2 years ago

“Please don’t order from them never received my purchase”

Helpful Report

Posted 2 years ago

Baseus is rated 1.3 based on 128 reviews