“I order item and money is was deducted in my debit card, they said they will deliver 1-2 days and in the end they said out of stock.
They dont even refund the amount.. If u dont deliver the product, at leasf return the money. I keep on following for morethan a month and no refund...”
“I purchased olaplex from them last friday, it was ordered successfully but there was no confirmation or receipt that I had an order but my bank account was deducted. According to my bank, it has been transferred to their account. it's a big hassle, now you have to go through a dispute with the bank just to get your money back. it's just like a scam”
“I ordered something from Bashara and I never recevied it, I also never got a refund and no feedback and final action from the customer service team. Order number 3000072930. I have the trail of email correspondence which has never been resolved. I'm disgusted.”
“return my money to order number 3000130074
I received Olaplex in expired or not properly stored condition . I usually buy a lot more Olaplex before smelling the different effects etc . This is either expired, damaged or not original
It’s a horrible thing to do sending a bad product to someone.
NEVER ORDER FROM THEM”
“EXTREMELY DISAPPOINTING! This shop show products on their website that are actually out of stock! Then they will charge you for next day delivery. Since 1 week they have not delivered my order!”
“I was looking for some skin tone correcting skincare products and they had good brands & prices. Bought a C vitamin serum and a moisturizer. Both came well packed, and got some freebies (samples) too. Fast free delivery in Dubai. Will order again.”
“I have ordered Nuxe White Intensive Whitening Dark Spot Correcting Serum 30mL but I got different product than what I ordered which is white ultimate Glow?!
I return it back and I wanted to get what I ordered and paid for but they informed me after I called them to report the wrong order received they said that item wasn’t available so we sent this product which I don’t need ! Ireturned an item almost 2 weeks ago and the tracking whenever I call they say we will refund your amount to ur bank which will take 2-3 weeks till it is deposit to your bank account! The order took more than one week to return my order/ recollect the wrong order sent to me which should not take week to ship and process a return. Do not order online from Bshara care unless you are absolutely certain you won't need to return it.”
“Customer service is terrible.
Forget about next day delivery. If it happen within 10 days, you will be lucky
I made order 3000083607 on the 10th of May and today is 19th of May and I still didn’t get my order.
I called them on the 13 th of May they said part of my order is out of stock (but those products are still available for purchase on their website) they promised to deliver part of the order on Saturday May 15th and the rest this week. But as of now I got nothing.
I called them again on 18th of May, their reply was that they shipped the whole order and that I’m supposed to get it till the end of the day (18th of May)
I called them again today on the 19th of May, and they said that the product I ordered are not available and there will be delayed!!!!!
Avoid placing orders with them!!!!!”
“My order that was placed 2 days prior national holidays still didn't reach me (10 days from initial order). The customer care rep called and re-scheduled the delivery, no apologies, just a "yes, but it was before national holidays".... nevertheless, this call was on Wednesday, today is Sunday next week, no more news from Basharacare.... Huge disappointment in such a poor quality of customer care”
