“Twice, id didn't receive my orders in full. On both occasions, Basharcare team contacted me to confirm whether I preferred to wait for the items or receive a refund. I clearly requested refunds for the missing items. However, no refunds have been issued, items not received, and the payments for these items were deducted. Unprofessional”
“I purchased olaplex from them last friday, it was ordered successfully but there was no confirmation or receipt that I had an order but my bank account was deducted. According to my bank, it has been transferred to their account. it's a big hassle, now you have to go through a dispute with the bank just to get your money back. it's just like a scam”
“I ordered something from Bashara and I never recevied it, I also never got a refund and no feedback and final action from the customer service team. Order number 3000072930. I have the trail of email correspondence which has never been resolved. I'm disgusted.”
“Their price now is almost double than my first and second purchase.
For example LA ROCHE POSAY VITAMIN C SERUM BEFORE 122 NOW 207 SAME WITH OTHER PRODUCTS”
“super duper satisfied as my first time experience 🥹
1st - i got huge discount price
2nd- i thought delivery took 1day but it’s not ! coz i got my order after 10hours hehe
3rd- i got amazing free gifts 🎁
thankyou so much BASHARACARE 🤭😘”
“return my money to order number 3000130074
I received Olaplex in expired or not properly stored condition . I usually buy a lot more Olaplex before smelling the different effects etc . This is either expired, damaged or not original
It’s a horrible thing to do sending a bad product to someone.
NEVER ORDER FROM THEM”
“EXTREMELY DISAPPOINTING! This shop show products on their website that are actually out of stock! Then they will charge you for next day delivery. Since 1 week they have not delivered my order!”
“I was looking for some skin tone correcting skincare products and they had good brands & prices. Bought a C vitamin serum and a moisturizer. Both came well packed, and got some freebies (samples) too. Fast free delivery in Dubai. Will order again.”
“I love everything about Basharacare! My go-to website for everything related to skincare and haircare!
They have the best brands and offers and the fastest FREE delivery”
“I have ordered Nuxe White Intensive Whitening Dark Spot Correcting Serum 30mL but I got different product than what I ordered which is white ultimate Glow?!
I return it back and I wanted to get what I ordered and paid for but they informed me after I called them to report the wrong order received they said that item wasn’t available so we sent this product which I don’t need ! Ireturned an item almost 2 weeks ago and the tracking whenever I call they say we will refund your amount to ur bank which will take 2-3 weeks till it is deposit to your bank account! The order took more than one week to return my order/ recollect the wrong order sent to me which should not take week to ship and process a return. Do not order online from Bshara care unless you are absolutely certain you won't need to return it.”
“I order item and money is was deducted in my debit card, they said they will deliver 1-2 days and in the end they said out of stock.
They dont even refund the amount.. If u dont deliver the product, at leasf return the money. I keep on following for morethan a month and no refund...”
“It's a terrible company to order from with a terrible customer service. I purchased hair max laserband in 31st August which should be delivered in one day as per their website advertisement. It was not delivered for 2 days and when I called the customer service the man who picked up spoke terrible English and was completely discourteous. He told me they came to deliver but couldn't find the address and since I gave Bahrain number so they didn't call I need to give them uae number. I was surprised by this but I gave a UAE number and again 2 days I didn't receive it. I called back and they said your address is outside Abu Dhabi it's in Al-Ain so we would need to give it to another company to ship to you. I was like you told me the person came to deliver but could not because he couldn't call me and now you are telling me you didn't realize where my address was? The discourteous agent had no answer to his big lie. Now one day after this I call to follow-up and they tell me it's out for delivery you may get it in "2 days" ...The nerve on their pathetic customer support to say after 5 days of purchase to a "1 day delivery item" that it would still take 2 days more. They don't even have any shame or empathy or understanding of the customer issue. They don't even feel there's something wrong about it. I would never again purchase from this pathetic website and would recommend you all to do the same aswell.”
“Very terrible customer service, I also haven’t received 2 items that I’ve payed for and when I have contacted them they supposedly had an “archived photo” of my order before it has been dispatched to delivery. I was surprised that I haven’t received these items because they were the most expensive and I didn’t get the chance to receive them with my order. Very strange.”
“Customer service is terrible.
Forget about next day delivery. If it happen within 10 days, you will be lucky
I made order 3000083607 on the 10th of May and today is 19th of May and I still didn’t get my order.
I called them on the 13 th of May they said part of my order is out of stock (but those products are still available for purchase on their website) they promised to deliver part of the order on Saturday May 15th and the rest this week. But as of now I got nothing.
I called them again on 18th of May, their reply was that they shipped the whole order and that I’m supposed to get it till the end of the day (18th of May)
I called them again today on the 19th of May, and they said that the product I ordered are not available and there will be delayed!!!!!
Avoid placing orders with them!!!!!”
