Basset & Gold Reviews

Name: Basset & Gold
Address: Finsbury House23 Finsbury Circus, London
Rating: 4.51

4.5 Rating 300 Reviews

91 %

of reviewers recommend Basset & Gold

Company Reviews

Questions

Metrics

4.5

Based on 300 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 249 4555

Email:

nicholasw@bassetgold.co.uk

Location:

Finsbury House23 Finsbury Circus
London
EC2M 7EA

Write Your review

Tell us how Basset & Gold made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anybody that wants to recover his/her funds I've gotten a sure link. Contact edwardstones00 @ gmail. com”

Helpful Report

Posted 3 years ago

“Thank you Edwards for helping me recover my money from Bassset & Gold. I sent a lot of emails requesting withdrawal but the customer services kept postponing. I contacted Edward's from reading a review on reddit. Totally brilliant service, and from start to finish was only a few days, with a fantastic refund. Highly recommend edwardstones00 @ gmail. com”

Helpful Report

Posted 3 years ago

“HELP AVAILABLE AT FACEBOOK FOR THE VICTIMS OF BASSET AND GOLD GO TO BASSET AND GOLD SUPPORT GROUP”

Helpful Report

Posted 3 years ago

“Come over to here you guys who have lost https://www.facebook.com/groups/214474373175649/?ref=share”

Helpful Report

Posted 4 years ago

“This is the second time this has happened to me, I invested in a company called Harewood Associates, they went bust almost a year ago and investors are very unlikely to get much of their money back. I asked Basset and Gold if I could withdraw my cash last year, however, that homosexual Daniel Smith refused. Don't get involved in these investments, they are an enormous risk, they will go bust and you will struggle to get more than a few pence back in the £.”

Helpful Report

Posted 4 years ago

“@Paul, please what is the facebook group name? This is unbelievable! Hard earned savings about to vanish and no one to ask. Oh Lord help us!!”

Helpful Report

Posted 4 years ago

“anybody who invested in this company please join the facebook group.”

Helpful Report

Posted 4 years ago

“I, too, believed the investment was sound, I was certainly never lead to believe, or even hinted, there was any intention or likelihood that my money was being invested in pay day loan companies. No way!”

Helpful Report

Posted 4 years ago

“Does anyone have any news regarding the return of our investments? Have you been in touch with the administrators?”

Helpful Report

Posted 4 years ago

“Basset and Gold support Group”

Helpful Report

Posted 4 years ago

“What is the basset gold support group on facebook called?”

Helpful Report

Posted 4 years ago

“There is now a Facebook support group. All investors should join.”

Helpful Report

Posted 4 years ago

“Just another scam investment firm ripping 1000s of people off. Now over £30M pounds has been lost, you'll find there isn't a safety net at all and the administrators will rip you off just as much.”

Helpful Report

Posted 4 years ago

“Shock and sadness how could this happen again after the LCF Scam all the BASSET AND GOLD bondholders must get together and do as the victims of London capital and finance have done open a Help Group Page on Facebook For Basset and Gold Bondholders POWER in numbers go to face book and anyone can start a bondholders group and proof to join could be a question about the bond they hold such as its color ect that way all the victims can help one another bless you all .”

Helpful Report

Posted 4 years ago

“I think all the bond holders need to get together so if we do not get the outcome we want and need we can take it further together. I for one they have ruined my life after work just like many others.”

Helpful Report

Posted 4 years ago

“I think what we need to do is all get together so if we do not get the outcome we all need we can take it further TOGETHER. We trusted those people with our retirement and due to bad decisions on there side they have thrown it all away. I do not have words to describe how I am feeling right now.”

Helpful Report

Posted 4 years ago

“Since the company went into administration I have tried ringing the phone numbers listed. None of them answers. Barry Douglas the manager I dealt with does not nswer. Wii there be any refunds of our savings , for some quite substantial”

Helpful Report

Posted 4 years ago

“another investment firm to go into administration. Signs were there may last year not taking any more finance. Wonder how many pennies in the pound will we get back and will we get our money before the virus gets us. Happy days”

Helpful Report

Posted 4 years ago

“Like many other customers I would have said I was extremely happy with Bassett and Gold until this month. I contacted my fund manager in November and completed the forms he told me to do. I then was contacted by email by another person who emailed me twice more before Christmas and then nothing! Last week I telephoned and was told some one would call me back and no one did. I called again the next day and eventually was put though to my find manager who showed little interest but assured me that he would sort the issue and email me that day. I am still waiting and getting very anxious about the safety of my investment.”

Helpful Report

Posted 4 years ago

“The guy from the compliance team who called me to explain why my documents needs to be certified is an ignorant person. He kept talking over me and made me feel stupid about the whole certification process. It's a lengthy process and additional cost to me. I told him to save each other time and refund my money but he kept talking until I have to raise my voice. He refused to accept my explanation and got to my nerve trying to convince me to provide the document. All I want is my £5k back!”

Helpful Report

Posted 6 years ago

Thank you very much for your comments. We value all feedback and we are sorry you feel your experience with Basset & Gold was unsatisfactory on this occasion. However, I can assure you that our actions are completely aligned with the established legal and regulatory industry processes that we must adhere to. To explain this in a little more detail, when a new customer applies to invest in one of our bonds, it is very important that we verify their identity. In fact, it is part of the Financial Conduct Authority’s anti-money laundering regulations. Unfortunately, your credentials failed to pass our automatic ID verification and we haven’t received a certified copy of your ID, so we’ve been unable to complete your application. Having looked into your file, we can assure you that your funds will be returned to you within a matter of days. We will absolutely take on board your comments regarding any alleged rudeness. We pride ourselves on maintaining excellent customer service, and as such, we will investigate this matter internally as a priority. The Basset & Gold team

Posted 6 years ago

Basset & Gold is rated 4.5 based on 300 reviews