Batley DIY Reviews

Name: Batley DIY
Address: 32, Commercial Street, Batley, Kirklees
Rating: 4.07

4.1 Rating 357 Reviews

74 %

of reviewers recommend Batley DIY

4.1

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

07595593671

Email:

george@batleydiy.co.uk

Location:

32,
Commercial Street,
Batley
Kirklees
WF17 5EY

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Batley DIY 5 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a raised bed, paid £15 for shipping for 2-4 days, waited 2 weeks and heard nothing. Contacted the store and they apologised and sent it out, it arrived a few days later but was the wrong size and the wood was split and coming apart. I have contacted since and still yet to hear anything. Terrible service”

Helpful Report

Posted 1 month ago

“Ordered chimenea for a birthday present 2 have been delivered but badly damaged. Courier took it back some called Michael emailed me but 2 weeks have passed and still no chimenea which happened to be a birthday present Sunday passed.”

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Posted 1 month ago

“Posted after delivery date and after I asked too cancel the order! Good item though”

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Posted 1 month ago

“Ordered on 11th March 2025, today 29th March 2025 have still not received order after paying for express delivery.”

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Posted 1 month ago

“Cancelled my order. They accepted the cancellation and return of money within 10 days. The item i cancelled arrived a week later no refund and emails since ignored!!”

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Posted 1 month ago

“Delayed and sent the wrong brush.”

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Posted 1 month ago

“Very, very poor customer service when dealing with faulty and damaged items. Contacted via email and telephone - service no better. Would not reccommend. Trading Standards contacted.”

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Posted 1 month ago

“I am awaiting a response to the fact that I believe that I was delivered three 21 inch blades rather than the 24 inch ones that I thought I had ordered.”

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Posted 2 months ago

Dear Martin, Thank you for your review and for bringing this to our attention. We understand your frustration regarding the size of the blades you received. To clarify, the product image on our website does indeed show 21-inch blades, which is what was shipped to you. However, we value your feedback and want to ensure your satisfaction. Therefore, we would be happy to offer you a couple of options: Return and Refund: You can return the 21-inch blades to us, and we will issue a full refund upon receiving them. Please see our for instructions on how to return your order. Exchange for 24-inch Blades: Alternatively, if you would prefer the 24-inch blades, we would be happy to ship those to you. Please reply to our email to confirm that you would like to proceed with this option, and we will arrange for the 24-inch blades to be sent to you. We apologise for any inconvenience this may have caused. We appreciate your understanding and hope to have the opportunity to provide you with a positive experience. The Batley DIY Team

Posted 1 month ago

“The ostrich duster looked incredible in the photo... In reality it's appalling. I've seen more feathers on a battery chicken. Furthermore, the poor quality of the few feathers attached leaves fronds on the cobwebs which still hang on the wall. The extending pole works. As you've probably surmised, I am not impressed.”

Helpful Report

Posted 2 months ago

Dear Alice, Thank you for your honest feedback regarding the ostrich duster. We sincerely apologise that the product did not meet your expectations and that it differed significantly from the image you saw online. We understand your disappointment with the quality and quantity of the feathers, as well as the issue with feather fronds being left behind. We strive to provide accurate product representations and high-quality items, and we clearly fell short in this instance. Please understand that we do not manufacture this product. However, we have sold this item to hundreds of customers and have not received similar complaints regarding the feather quality. We appreciate you letting us know about the extending pole working correctly. We are taking your comments regarding the quality of the duster seriously and will be reviewing this product with our supplier. We value your feedback and apologise again for the unsatisfactory experience. Sincerely, The Batley DIY Team

Posted 2 months ago

“item not arrived yet”

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Posted 2 months ago

Dear Robert, We sincerely apologize for the delay in your order's delivery. We shipped your item within our standard timeframe and as expected. We've tracked your order using the tracking details provided to you, and it appears there is a delay at the shipping carrier's depot. We have contacted the shipping carrier to investigate the cause of this delay and will provide you with an update as soon as we receive their response. Thank you for your patience. Sincerely, Batley DIY

Posted 2 months ago

“Whilst their prices are reasonable and delivery is quick if there is anything wrong with your order the customer service is appalling. I was sent an incorrect item and have been trying to get it corrected for two months now.”

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Posted 2 months ago

Hi Moya we are sorry that you have been sent the wrong product , the ones you have received are bigger than the ones you wanted , we have refunded the price of the 0.6 ltr ones and we are happy for you to keep the larger ones we sent you Kind Regards Batley Diy

Posted 2 months ago

“I AM MORE Than UPSET WITH YOUR COMPANY AS I WAS SENT THE WRONG SIZE ORDER I sent email upon email explaining their error and made several calls to be told I was correct and they were in the wrong and offered an insulting refund of a stingy £5.00 when I paid £11.00 for the goods for the right size and £7.00 postage=£18.00 total, unless they correct the refund payment to me I will never use them again and will make my complaint public on line. Leslie Minden (Mr.) a VERY Disgusted Customer.”

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Posted 2 months ago

Thank you for your review. We're sorry that you received the incorrect size of product. We spoke with you on the phone and apologized for this error, confirming that we would issue a refund to compensate for the inconvenience. We sent you 4 x 250ml bottles instead of the 4 x 290ml bottles you ordered. This means you received 160ml less than expected, which is equivalent to less than one 250ml bottle. We have refunded you £5, which is just under the price of two 250ml bottles, and we believe this fairly compensates for the shortfall. Thank you for your understanding.

Posted 2 months ago

“Few minutes after placing the order, i realized the color was not the right one so i emailed Batley customer service immediately to either change the order or cancel the order. I chased 3 times and now they sent me a product i dont want. I called and had a fairely rude and unhelpful person on the line who told me to just wait for their response (it has been 2 weeks now….). In summary, safer to buy your item from an established store.”

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Posted 2 months ago

“The item arrived broken the nutcracker head was completely broken off with wires hanging out, not surprising as it was not adequately packed. It was delivered with only a covering of bubble wrap around it. Very disappointing.”

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Posted 3 months ago

“Very disappointed with product and service/communication. Delivery was a week late - this cost me money as I could not complete the job for my Client. I left 3 messages on the answer phone and at least 2 emails, all without response. I even asked for a refund as I had to go to B&Q to buy the required melamine board to complete my job. When it finally turned up, all four corners are bruised and battered. Some of the edges are dented and scratched. Basically, useless!!”

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Posted 3 months ago

“Bought a hot tub ,first time putting it up it was going flat within a day or to tried to contact the store heard nothing,same with email's. All I wanted to do is swap it for one that actually stays up which I was well within my rights as was only few days old .”

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Posted 3 months ago

“not yet got back to me,disaster delivery,i will be getting consumer involved if they dont,its now a week. yours sincearly=terrence jannone 53 eastover rd,high littleton,bristol-bs39 6hy.”

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Posted 3 months ago

“I'm not impressed. I ordered a pair of Rudulph characters for Christmas, all the illustrations/graphics used in the marketting materials show 2 reindeer. When the parcel arrived only 1 character. I subsequently phoned the shop and spoke to the assistant about my complaint. The shop owner wasn't in, but she said she would speak to him and get back to me. No further response has been received from the shop! All quite dissapointing and the purchase very misleading. I guess that is what sometimes happens online.”

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Posted 4 months ago

“Despatch time was excellent. Delivery time was good. BUT, the carbon monoxide alarm actually supplied to me was not the model that was illustrated on the online screen or on any of the paperwork, including the delivery note. I specifically ordered the model illustrated as it would have fitted straight onto my existing wallplate. However I have installed the different alarm that was supplied. My advice to you is to supply what you actually list. NB: The alarm that you illustrate on this questionnaire is what I ordered, but not what you supplied.”

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Posted 5 months ago

“Your customer service is a joke you give a deliver date and not dispatch the item until after the date when you contact customer service for a date of told your don’t worry your order will be fulfilled very soon (Michael) then no reply from you at all would never order from you again!!”

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Posted 5 months ago

Batley DIY is rated 4.1 based on 357 reviews