Batley DIY Reviews

Name: Batley DIY
Address: Unit 7 Vantage Point, Howley Park Rd, Morley, Leeds, Leeds
Rating: 3.92

3.9 Rating 708 Reviews

71 %

of reviewers recommend Batley DIY

3.9

Based on 708 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01924474142

Email:

george@batleydiy.co.uk

Location:

Unit 7 Vantage Point,
Howley Park Rd, Morley,
Leeds
Leeds
LS27 0SU

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Batley DIY 5 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 17th September I ordered an Addis Superdry Mop. On 25th September I received the mop but it was badly damaged, possibly in transit. I reported to Batley on the same day as I received the mop and I was asked to send photos of the damaged item. (11 were sent). On 9th October I enquired about the situation as I had not received a refund. On 24th October I received an email from Customer Support Team who stated a Team Member would review this shortly. Since then, I have heard nothing further and I have not received my refund. It is now December. Why has this not been resolved? We were not responsible for the damage and this is totally unacceptable, especially for a Company offering an online service. I have already sent 11 photos, so will not upload more as per requested at the end of this survey”

Helpful Report

Posted 5 months ago

“terrible service, bad attitude, slow delivery . Got my refund via credit card after sheer ignorance from these clowns”

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Posted 5 months ago

“Very disappointed. I returned most of the varnish I received, as it was not as shown on the website. Leah confirmed receipt over three MONTHS ago, yet I have received neither refund nor credit note nor goods in lieu, despite asking six times. The phone does not get answered; I've waited over 30 minutes in queues but not got through. Also I have twice suggested you update the images on the website to show the product that is actually available, but three months on, this has not been done.”

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Posted 5 months ago

“Took ages to arrive I had to chase up my order”

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Posted 6 months ago

“Ordered some platters arrived in perfect conditions and delivered within the time frame requested thank you for a brillaint service”

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Posted 6 months ago

“Great service, items were packed fantastic to make sure they were well protected, would purchase items again for home delivery.”

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Posted 6 months ago

“Exce service, well packaged, delivered promptly, very good price wise Have used them once before and would continue to use them again”

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Posted 6 months ago

“Easy to use site. Great range, very quick delivery and great product quality”

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Posted 6 months ago

“Product arrived faulty. Informed batleys. They asked for photo that was sent immediately and I received No further messages from them. I rang them to be told they’d look into this. Still nothing. So at present no resolution and very slow staff”

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Posted 6 months ago

“Great communication and fast delivery. Definitely recommend 👍”

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Posted 6 months ago

“I bought a Rechargeable Dehumidifier. I followed the instructions and fully charged the unit. I used it till it was time to recharge it. I placed it on charge for 24 hours. Nothing happened. So I sent a message to BatleyDiy support and to this day I have not received a reply. I have managed to sort out my problem which was to change the fuse in the plug. When I opened the plug there was a 3amp fuse. I thought that it was too small in ampage and changed it to a 13 amp fuse. I have had no problems so far thank god. i cannot rely on customer support.”

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Posted 7 months ago

“Excellent knife, super sharp. Genuinely miles ahead of other knives I've used.”

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Posted 7 months ago

“Excellent service and great prices”

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Posted 7 months ago

“This company is a scam - if the item is faulty they will not refund you and will ignore you, block you on facebook and generally do everything to delay you to the point you give up. Do not spend your money here.”

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Posted 7 months ago

“very good service and fast delivery”

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Posted 7 months ago

“Brilliant great service and fast👍item's as advertised👏🏻highly recommended both item’s and company 👍👍”

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Posted 7 months ago

“Great product”

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Posted 7 months ago

“I did have to enquire where my order was! and was told they were waiting on stock to fulfill my order. It was only then they gave me the option to receive half or wait for complet order. It would have been nice if they emailed me first. But saying that I would use this company again.”

Helpful Report

Posted 7 months ago

“Placed an order via the internet and received an email confirming my order. It stated I would get another email when my order was shipped, this never happened. When I still hadn't received an email or my goods(after 8 days) I started calling them to find out what had gone wrong, sometimes on the phone on hold with music playing saying my call was important to them for 50 mins. This went on for days. I then tried to contact them via email and still no response. The second email I sent, I gave them 48 hours to respond or I would be asking my bank to do a charge back for the goods. Still no response. I started the process with my bank and then out of the blue got an email ( 16 days later from my original order) to state the goods were on their way! I understand things go wrong but no answering phones and emails for customer enquires is terrible customer service and I could not recommend buying from these guys.”

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Posted 7 months ago

“Delivery took nearly 2 weeks very inconvenient”

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Posted 7 months ago

Batley DIY is rated 3.9 based on 708 reviews