Batley DIY Reviews

Name: Batley DIY
Address: 32, Commercial Street, Batley, Kirklees
Rating: 4.08

4.1 Rating 356 Reviews

74 %

of reviewers recommend Batley DIY

4.1

Based on 356 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

07595593671

Email:

george@batleydiy.co.uk

Location:

32,
Commercial Street,
Batley
Kirklees
WF17 5EY

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Batley DIY 5 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery charge ridiculous, and delivery far to long for the price you get charged. Won't be ordering again.”

Helpful Report

Posted 2 weeks ago

“Goods received damaged (liquid fertilizer leaking) out and therefore refused acceptance. Batley emalled me promptly on receipt of non-delivery from the GPO and promised an immediate replacement. This has not yet arrived - probably because of the asge break. Leakage may have been the product manufacturer's falt rather than Batley's.”

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Posted 2 weeks ago

“After 4 days of no communication from Batley i emailed them asking about my order. I received no reply but the mysteriously i received a message that the items were being despatched via DX. In turn DX said that they were picking up the parcel and deliver would be Monday. Parcel was indeed received on Monday after the driver phoned me to ask about my house number which was missing from his paperwork.”

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Posted 2 weeks ago

“Tried to ring Store twice No answer. Goods didn't arrive on date as promised.”

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Posted 2 weeks ago

“It took 4 weeks to deliver a simple order which was initially stated as delivery would be in a few days.”

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Posted 2 weeks ago

“Love the product that I ordered however delivery time was terrible in fact the worst I have dealt with in a long time was supposed to be 2-4 days ordered Sunday night then after order it said Friday however did not turn up until the following Thursday (package was not great) and although the young lady I spoke to on the phone was very helpful and pleasant I did get fed the incorrect information twice The chat function was just robotic so not great Horrific customer experience from myself”

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Posted 2 weeks ago

“Products are excellent and a very fair price which thankfully outweighs customer service and delivery time which on this was poor (nearly 4 weeks amd 3 phome calls to deliver some sink mats)!”

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Posted 3 weeks ago

“The product was good and was a good price. Delivery was hopeless. It was very expensive at £7 for 2-4 day delivery and took forever to be shipped.”

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Posted 1 month ago

“Item supposed to arrive wed-fri but actually arrived the following Monday.”

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Posted 1 month ago

“Product was good and as described Customer service was terrible Took ages for item to be despatched as was shipped will after the original delivery estimate”

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Posted 1 month ago

“Product ordered on the 14th February and money taken out of my account on that date product still not arrived here on the 25th only good thing I have been notified of the situation.”

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Posted 2 months ago

Dear Carol, Thank you for your review, and we're pleased to hear your order eventually arrived. We sincerely apologise for the delay you experienced. We shipped your order within our standard timeframe, but unfortunately, there was an unexpected delay at the Evri depot. We actively pursued this issue with Evri to try and resolve it as quickly as possible. To keep you informed, we proactively reached out to you and other customers who were affected by this Evri depot delay. We appreciate your patience and understanding during this time. Sincerely, The Batley DIY Team

Posted 2 months ago

“good price...quick delivery..let down by only 9 items in package not 10...low value item so not worth complaining direct but disappointing..”

Helpful Report

Posted 2 months ago

Dear Brian, Thank you for your review. We sincerely apologize for the error with your recent order. We understand you received 9 of the 10 items you ordered, and we're very sorry for this oversight. This is certainly not the standard of service we aim for, and we're taking steps to ensure it doesn't happen again. We will be shipping the missing item to you, and you should receive it by Thursday. Thank you for your understanding. Sincerely, Batley DIY

Posted 2 months ago

“Items arrived broken and damaged (not batley's fault) however it has been difficult trying to get a reply Nearly a month after ordering this has still not been resolved.”

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Posted 3 months ago

“If the item I ordered 2 weeks ago had actually arrived and for which I paid £4 postage then my review might be more favourable. Batley have not responded to email messages. The price for the item was very good just wish it was in my possession and this company looked into the delay :(”

Helpful Report

Posted 3 months ago

“I have just bought a lay z spa hot tub f4om Batley DIY. Unfortunately it must have a flaw because it does not remain inflated and is therefore unfit for purpose. I have just e mailed both retailer and supplier and am awaiting full responses. The quality of the after care service will determine my final rating”

Helpful Report

Posted 4 months ago

“Poor first experience of buying from Batley DIY. Placed my order on the 28/09/2024 Order delivered 26/10/2024 After trying to contact customer service a number of times by email to ask when my order will be delivered. Maybe a one off and i was unlucky on the poor performance from the company with delivery times and customer service response?”

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Posted 6 months ago

“Order 2 whisks online that wrote advertised as 'in stock'. After 10 days of hearing nothing, I emailed for an update and was told they were waiting a delivery and would I like to wait. I asked for an estimation of when the delivery was expected and once again heard nothing. After chasing with more emails going unanswered I finally got anautonated dispach email and received the items a month after ordering.”

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Posted 6 months ago

“My 1st communication was a couple of days. My question was answered. However, I have emailed 3 times now due to missing parts ( we think) from my delivery, had no response. This is very poor communication, I will not be buying or recommending this company to anyone. Sorry to say”

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Posted 7 months ago

“Have not received my sample that I ordered weeks ago not impressed”

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Posted 7 months ago

“The bowls I received were what I wanted but my score on this review is down to communication with this company I've email and phone where I've left a message and this is in regarding the delivery cost of 7 pounds of which you said I would get refunded because I didn't receive the on time and I paid 7 pounds express delivery to get them in a set time ,you've just ignored me and I've of yet to receive the refund so it was quite surprising for you to ask me to a review on mu experience with you ,so until I receive my refund this is my review, thank you”

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Posted 7 months ago

Batley DIY is rated 4.1 based on 356 reviews