Beans Coffee Club Reviews

Name: Beans Coffee Club
Address: 17 The Limes, Hayley Green, Bracknell, 17 The Limes, Hayley Green, Bracknell, Bracknell
Rating: 4.41

4.4 Rating 306 Reviews

85 %

of reviewers recommend Beans Coffee Club

Company Reviews

Metrics

4.4

Based on 306 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Beans Coffee Club 5 star review on 27th May 2023

Chris Rolph

Beans Coffee Club 5 star review on 29th September 2021

Yaz Gale

Beans Coffee Club 5 star review on 27th July 2021

Paula Blair

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beans arrived late (first delivery) and not sure the quality is very high for the money. Will see how the second batch hold up.”

Helpful Report

Posted 2 years ago

Hi Katie, sorry to hear about the delay to your delivery. I understand that the delay was caused by the Royal Mail who are still experiencing some delays with parcels. I believe our support team did keep you up dated about the delivery and offered a replacement. In regards to the quality, the coffee you received is highly rated by our members with a score of 4.8 out of 5. All our coffees are speciality graded and freshly roasted to order and we have many award winning coffees included 10 Great Taste Award winners. We hope you don't have any further issues but please do in get in touch if you do, we typically reply the same day to our members queries.

Posted 2 years ago

“Could have been a good idea, if it were not for a shockingly poor website and account management. Having received a gift voucher, it took 2 calls to the company to get a code and place an order. Even then, the website kept thinking the code had been "used" so did not accept it. Eventually, having given up for a few months, the system reset and it accepted my code. However, during the "confirm subscription" process, the site no longer accepted my code and charged me £10.99 for my free coffee! And yes, the coffee that should have been free arrived in 2 days. Even now, over a month later, having tried to cancel my subscription, the site tells me its pending (that is even after the website upgrade). It would have been a good idea, and I probably would have continued with the subscription. But, its such a poor system, I would suggest you avoid.”

Helpful Report

Posted 6 months ago

“We have subscribed to Beans for a few months now and the coffee has been excellent. However, our last delivery was the same coffee as the previous delivery. Although it was nice, it would be better to have a variety each and every time perhaps.”

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Posted 8 months ago

“First batch of coffee was very good. Plenty of interesting information from the Club”

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Posted 1 year ago

“Great up and coming company (approved by Dragons den). marvelous selection of unique bean companies that their working with prompt fresh delivery of coffee”

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Posted 1 year ago

“I was sent a bag of coffee that had a date that was either a roast date or a use by date, unsure of either as no year I disposed of the coffee. It was a free trial so not really impressed so will not use them again,I was contacted by the company concerned about my review but have not heard anything about the investigation I have received an email to change this review as it has been dealt with, at no point has it been dealt with just a reply implying I am wrong or confused with the dating process, my emails were with Richard Jones so have a chat with him as this will clear up your (so we thought that it was clear) comment.”

Helpful Report

Posted 1 year ago

Hi Matthew, We are sincerely sorry to read this review and to hear that you threw away such an amazing (and freshly roasted for you) coffee. I can confirm that the date on the bag is the roast date - it is written (or stamped) in the area that says 'Roasted for you on:' so we thought that it was clear. Similar to these: https://www.instagram.com/p/Cn9MIpgKbGZ/?utm_source=ig_web_copy_link https://www.instagram.com/p/CnrSDb7NSO2/?utm_source=ig_web_copy_link https://www.reviews.io/company-review/store/beanscoffeeclub.com/13130232/?media=store_review_image_id-362800 We will take this feedback onboard to avoid any confusion in the future. I have checked our system and cannot find an email from or to you at all and so cannot look into this at the moment. I would happily have call to discuss this or email you to understand how this could have been rectified. Please do email me on support@beanscoffeeclub.com I will also message you directly/separately to try and resolve this for you.

Posted 1 year ago

“This was not the first coffee bean that I've tried and was one of the worst. Very sour and unless you add milk and sugar it was not what I was expecting from chocolatey flavoured Brazilian coffee”

Helpful Report

Posted 1 year ago

“Very enjoyable, seems to work best with milk based drinks as opposed to an espresso. Really smooth & had a fruitiness to it. An easy drinker, we definitely got through these beans quicker than we usually do, so enjoyed our coffees this week.”

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Posted 1 year ago

“Terrible customer service and being lied to several times, very strange way to be treated on a free customer trial”

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Posted 1 year ago

“The coffee is smooth and very enjoyable to drink.”

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Posted 2 years ago

“Great service.”

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Posted 3 years ago

“Great service never know what i like so its nice to be able to try new things”

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Posted 3 years ago

“Very good service and coffee.”

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Posted 3 years ago

“Great tasting coffee, smells heavenly and very easy to sort out as a recipient of a gift subscription.”

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Posted 3 years ago

“Fantastic service and excellent coffee, a great way to try a huge range of coffees. I really love this company!”

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Posted 3 years ago

“LOVE, LOVE, LOVE - I never knew there was so much coffee for me to enjoy. Thank you :-)”

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Posted 3 years ago

“Absolutely adore the service: great coffee, great people, absolute value for money especially if you are constantly in search of a new coffee to taste, and want to stay away from huge companies and bland tastes.”

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Posted 3 years ago

“The different coffees I had so far were all amazing and I would buy each and every one of them again!”

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Posted 3 years ago

“Brilliant if you want to try new coffees, and explore the best roasters and coffees in the UK as you will get something new and different and a surprise every time. If you'd like a particular type of coffee, I recommend emailing the support team as they'd definitely help you get it on your next delivery.”

Helpful Report

Posted 4 years ago

Beans Coffee Club is rated 4.4 based on 306 reviews