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Beauty Bay Reviews

2.1 Rating 402 Reviews
25 %
of reviewers recommend Beauty Bay
2.1
Based on 402 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Beauty Bay Reviews

About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

Write Your review

Beauty Bay 1 star review on 30th April 2025
Donna Nelson
Beauty Bay 1 star review on 30th April 2025
Donna Nelson
Beauty Bay 1 star review on 30th April 2025
Donna Nelson
Beauty Bay 1 star review on 5th July 2024
Anonymous
Beauty Bay 1 star review on 27th August 2023
Anonymous
Beauty Bay 1 star review on 19th April 2023
Dominic Reyes
Beauty Bay 1 star review on 17th March 2023
Parastoo
25
Anonymous
Anonymous  // 01/01/2019
Rubbish customer service. I have never know a company that doesn't have a phone line to contact customers. Even the marketing department unable to help. They say email. I tried to explain they don't read them correctly. As a company marketing and customer services not very good at all.
Helpful Report
Posted 7 years ago
Shocking customer service. No parcel and no contact number. Have fb messaged. Tweeted. Emailed to no avail. I am £70 out of pocket and will be taking this further
Helpful Report
Posted 7 years ago
Slack delivery and no customer service support - 10 days to dispatch an item and the tracking reference is invalid
Helpful Report
Posted 7 years ago
Would give no stars if I could. Total liars. Received wrong goods but they refuse to answer emails and I have been left to cover cost of return. Give this awful company a wide berth!
Helpful Report
Posted 7 years ago
Awful company, the fact you cant actually ring and speak to anyone means if there is a problem (like i had) it doesn't get resolved and takes hours/days to get an online response which wasn't helpful at all. They show online there is a customer service line yet if you ring it its a recorded response saying to visit the website and fill in online form. The fact that Hermes delivers does not help as they are just as bad and obviously stole or mis-delivered my parcel ( so i never got it)! All beauty bay replied after telling me they would look into it and speak to driver was it was delivered through gates (which was on my delivery email anyway!) Dont waste your money on this company as you'll end up spending hours stressing and trying to communicate with them and them pushing you aside. Such a joke!
Helpful Report
Posted 7 years ago
Thieves: Ordered items, incorrect item arrived (could tell from picking note left in my parcel that warehouse person knew he/she had picked wrong item). Contacted them by phone (no answer, just voice mail). Contacted them by email, automated reply thanking me for my email. No reply and no refund. i've had to buy the item (£29.99) elsewhere and I've lost my money. Never give these thieves your business
Helpful Report
Posted 7 years ago
Never received $100+ parcel. 20 emails back & forth attempting to correct. Left stonewalled and very angry. Attempting to save a few dollars lost me over a hundred. DISREPUTABLE COMPANY‼️ My bank has law suit.
Helpful Report
Posted 7 years ago
Out of 4 order 3 did not came, even though I tried differe t addresses. The costumer service is ridiculous they only answer in template messages no matter what you do. They will never even apologize or make you feel better. Also if you order a discounted item, they just going to 'lose it' and refund the money even though you asked to send it again because on the website it's still in stock just on normal price again. I will never order again.
Helpful Report
Posted 7 years ago
I placed an order of some items that had a little bit of a discount, which according to BeautyBay, should arrive within 5 to 7 working days. My order never arrived and after a month and three automated responses to my emails finally someone answered me to tell me to sign a paper stating I did not receive my order. After sending it back they proceeded to give me a refund denying me the possibility to send the items again. The items were not on sale anymore so after telling them, they agreed that if I placed the same order again I would get a refund for the price difference to honor the price I originally paid. After several days I had to write to them because I didn’t get the refund, due to “technical issues” according to them. Well, it has been way over a month AGAIN and I am not getting my second order either. They told me over week ago that I would get a refund and I haven’t got it yet. This is extremely outrageous! And they have the guts to blame me for choosing the free delivery option instead for paying for a tracking number! Utterly ridiculous!!! NEVER BUY ANYTHING FROM BEAUTYBAY.
Helpful Report
Posted 7 years ago
Says next day delivery, ordered 4 days ago and still no package. Customer services doesnt reply to mail or instagram. Deletes all comments from instagram stating this. They also start Fake competitions on instagram
Helpful Report
Posted 7 years ago
''free next day delivery" still waiting for said delivery 3 days later with no response from customer service
Helpful Report
Posted 7 years ago
placed order for guaranteed Saturday delivery...................NO DELIVERY !!!!!!
Helpful Report
Posted 7 years ago
Lesson number 1 : I stupidly bought items from this company before I checked the reviews. I received my order on time but I paid extra for the gift box. The box has black marks over it (it's a white box) and it is burst at the edges and on the lid, this is supposed to be a gift box!!!! They have stuffed everything I ordered into it and forced it closed! Lesson number 2 is : EVERYTHING I bought from Beauty Bay I could've got EXACT same on Ebay for nearly half the price, I stupidly didn't shop around. I was going to try and return the items but on reading some of the reviews I might not bother as there's no telling ig I'll see my money again.. and put it down to experience......a bad experience! Moral of the story is....check the prices everywhere and more importantly CHECK THE REVIEWS BEFORE YOU ORDER!!
Helpful Report
Posted 7 years ago
DO NOT buy from them! They do NOT have ANY customer services what so ever - They lost my order - and did not even bother to respond to my complaint. The phone numbers on goggle - will tell you that they operate on weekdays 9-5 - however when you call during those hours - you will hear a recorded message saying that they donot entertain calls on that number! Its a joke of a company!
Helpful Report
Posted 7 years ago
So this is in regards to an order I placed on the 21st of June 2017, Order Ref: 1F0Z-GYLO-DC40-V. I got an email from Hermes on the 22nd June 2017 that they have successfully delivered my order. I was a little surprised, because me and my husband were both working from home that day, and we had never heard the doorbell or even a knock on the door. there was no note left at the door as well. I went out to check if they left it outside the door - however the package was no where to be found. I logged on to the website and was very very disappointed to see that there was no number I could call to get my concerns addressed with Hermes or Beautybay, I couldn't even find a customer care email address on the website. So, I contacted the Customer service on beautybay chat (this was done in the afternoon of the 22nd June itself) - I spoke to a lady called Rochelle, who assured me that she had raised my complaint - and that I will hear back from Beauty Bay in the next 24 hours. I even told her that it was my daughters bday on the 25th June - and my order was meant for her bday present - so I was quite desperate to get hold of it in time, she assured me that I will definitely hear back from them, and will get hold of my order in time. However Its the 27th today - and I have heard 'nothing, back from Rochelle - or the Beauty Bay customer services - Needless to say I am extremely upset. I am here to warn EVERYONE - please DO NOT buy from them - unless you want to go through what I have gone through!
Helpful Report
Posted 7 years ago
I am very disappointed in the customer service i've had from this company, my boyfriend purchased me a set of BH brushes for Christmas. I have used the brushes once for a night out, the next day I cleaned my brushes with soapy water like I do with my other brushes ive got ( clinque, ebay, bare minerals ). I then went to dry them and noticed the handles had cracks all down the handles of my BH brushes. ( That isn't right !!! ) I certainly wont be using this website again and wont be recommending anyone to buy from it!!
Helpful Report
Posted 8 years ago
Package never received....Ordered on 24 November. Numerous emails with the generic reply...(so rude) You need to go into dispute with PayPal to get them to finally do something. They are now, on the 22 December offering a refund- probably won't get back before Christmas or a replacement parcel (subject to availability!) Not good when they are gifts for Christmas. KEEP AWAY FROM THIS COMPANY. Hope everyone will have a merrier Christmas than my poor, 3 gifts arriving after the big day, daughter!!
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Posted 8 years ago
Terrible service! Cannot contact beauty bay they do not answer emails and they say the opening hours of their office however when you try to call them they say there closed. Would not recommend at all.
Helpful Report
Posted 8 years ago
I checked out BeautyBay online to clarify if it was a valid company. After numerous emails, I receive the same computer generated response that the company will look into my order, but then directs me back to it's web page of FAQ's which hasn't been any help. I even attached the original order page I mailed to an address provided by them that had one two many "s"! It was an incorrect email address! Thank goodness I figured that out. It went through but I still received the same stock/generic company response referring me to their useless tracking page. The mistake they made was stating my order was placed on 2/12/16 when it was placed on 12/2/16. I also didn't realize they were in the U.K. The business owner must work out of home, like an Avon Lady or Mary Kay. I have demanded they please cancel my order and return my money. They same computer response stating they are working on it and directing me to my account (doesn't work) and they FAQ page. I'm not sure what to do next besides contact my bank. Do not order from this fake business. I'm sure they have multiple complaints.
Helpful Report
Posted 8 years ago
the delivery service is so bad. I payed more for one day delivery and i did not received it till now ( 4th day) after ordering.
Helpful Report
Posted 8 years ago
Beauty Bay is rated 2.1 based on 402 reviews