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Beauty Expert Reviews

1.5 Rating 94 Reviews

13 %

of reviewers recommend Beauty Expert

Company Reviews

1.5

Based on 94 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

Read Beauty Expert Reviews

About Beauty Expert:

Beauty Expert is the market leader in online grooming products. Our philosophy is to select the very best and most innovative skin and hair care brands and offer them in a way that makes buying simple, fast and fun.

Phone:

0844 2495038

Location:

Beauty Expert Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath
Northwich
CW9 7RA

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Beauty Expert 1 star review on 7th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER FROM THIS COMPANY!!!! I did not receive my item, did not receive a refund and have been given a runaround for 3 months now as to how to obtain said refund. This company is not legit. Do not take a risk with them. Most items can be found on Amazon.”

Posted 5 years ago

“Even I don't want to give 1 star. This people deserve lower than that. I ordered 20 days ago,still not received item. When I start online chat with customer support, they said there is no order with particular number and billing address. They are not receiving any call. Fraud people!!”

Posted 5 years ago

“BE AWARE OF THIS COMPANY! This is the worst company ever. I have purchased Gatineau Defilift Perfect Design product from them. I know this product very well as I have been using it for over 7 years. What I received from them is very different from the real product - texture, smell, consistency were not even remotely close to what it supposed to be! I have been in ongoing dispute with them for almost 3 months now. I have probably had over 100 communications going back and forth with. One of the questions they never were able to answer is the expiry date on the product they sent to me. I have also provided a review of the product on their website and it never got posted. Their response was "Not all reviews make the site as we do receive a lot I am afraid". They only have 4/5 stars reviews posted! Also, they have credited money to my account with them for future use of their product. I have communicated to them that I will never purchase products from them but their response was to this "If you choose not to use that credit, that is your personal decision but we will not be making any refund instead of that credit." My advise - stay away from this company!”

Posted 5 years ago

“Did not receive my product, and was not sent a replacement or given a refund.”

Posted 5 years ago

“I have been using this product for over 7 years and know it very well. What I received from the beauty expert is not nearly close to the real product. Everything is different - including the texture, the smell and the consistency of the cream. I have tried to use it and I got a skin sensitivity. I have requested refund about 6 weeks ago and to date no refund has been issued. I have followed up multiple times and all I get is that they are still working on this issue.”

Posted 5 years ago

“Ordered some products for shipping to the US. Almost 3 weeks went by with no notification, finally called customer service who after putting me on hold and "looking into it" for me told me the order was cancelled due to the items being "out of stock" which is bullsh*t since the items are readily available everywhere. I suspect this site just harvests CC #'s and personal data to sell to others. DO NOT USE THEM.”

Posted 5 years ago

“If I could give them a quarter of a star I would. Useless Mickey Mouse company.”

Posted 5 years ago

“I cant cancel myvorder after only 10 minutes and wasnt given tracking number ...”

Posted 5 years ago

“Worst experience ever! I bought an item that after a month, I had to email them to ask them to only find out that they didn’t even have the product in stock. Then, the other product that I bought, was sent to the wrong address and they could not change the address to re-ship. Do NOT buy from these people - biggest rip off.”

Posted 5 years ago

“I ordered an item in APRIL 2018, that just never made it to me - the shipping details were VERY unclear as to exactly what happened. So, I asked for it to be sent again - it never made it to me a second time. So I inquired AGAIN. I was just told that because I didn't inquire for a 3rd time about my order I placed in APRIL 2018 (It's October!!), within 40 days (I inquired on day 41), they are offering no refund and no replacement?!?! Wow - that is the worst customer service I have ever had - and they blatantly ripped me off!!!!!!! Horrible company to order from.”

Posted 5 years ago

“I bought a £120 Nu-face mini which didn't charge. It was replaced after great difficulty with the returns department. The replacement didn't charge either, and after a dozen emails, I was referred to the maker in USA. They wanted me to pay the cost of the airmail. I went back to Beauty expert and have been waiting since July for any attention, and the product is still under guarantee. I have waited in all day for couriers to come to no avail. After useless telephone operatives, I had faith that I was achieving some satisfaction with Tracie, but I have once again been let down. I have never known a company like it. Nobody seems to have any knowledge of what it is to be efficient. I will be taking this matter further and will also be writing to the Telegraph who gave their address in an editorial for Nu-face to suggest that they should not recommend the company, and suggest they look at the reviews.”

Posted 5 years ago

“terrible. I placed an order, decided to cancel it within half hour. I tried to cancel online, but it didn't work. So I sent an enquiry. And the customer service refused to cancel it even if the status of order is pending. They told me to return it on my cost for a refund for an order not dispatched at all. The most sad thing is that I'm in Aussie. And it will cost me a lot of time and money for a refund. Definitely won't buy on this website. Never.”

Posted 5 years ago

“I purchased two items from Beautyexpert last year but they only sent me one of them. No one has contacted me to tell me the reason nor given me the refund. I have been trying to contact them for this issue many times but they never replied. They made the mistake but showed no effort on remedying it. Horrible customer service, will not use it again!”

Posted 5 years ago

“I placed order. They DID NOT send pictured item. Ignored my request for follow-up information. Very Disappointing.”

Posted 5 years ago

“The worst”

Posted 6 years ago

“i ordered 3 salt scrubs ..... the three were all defective...the 1st one completely shattered the other two the tops were loose and leaked out of jar..I tried to send pictures and complaints and they totally ignored my response..do not waste your money here.”

Posted 6 years ago

“Beauty Expert has the worst customer service I have EVER seen from a company. The telephone number on the website does not work. The live chat does not work. There is no email address so I am having to resort this means of contact. I placed an order on 4/12/17 on the website and they took my payment straightaway. The estimated time of delivery was 8/12/17. I waited a couple days then checked the tracking of the parcel on the Royal Mail website, it said my order had been infact delivered on 8/12/17 but i didn't have it!! So not sure where it has been delivered to?? As suggested on the website, i completed a 'Missing Order Form' and uploaded it on the website approx 10 days ago and have still not had a response!!! Appreciate it's near the festive period but my order was placed more than 3 weeks ago now. I want my money back asap otherwise I will be taking this further.”

Posted 6 years ago

“I have never received my goods and will not respond to emails”

Posted 6 years ago

“i ordered the alpacin tuning shampoo and got alpacin caffeine liquid and thhey refused to change it they scammed me don't even think about ordering from these people they are dodgy as they come”

Posted 6 years ago

“Ordered Borghese makeup for $45 their website says it was dispatched 3 weeks and it has now been over 4 weeks. It takes 2 days for customer service to reply. They now say they are investigating. The product I ordered now say it is unavailable. I really didn't want to give them one star”

Posted 6 years ago

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Beauty Expert is rated 1.5 based on 94 reviews