Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bed on wednesday, deliivered Friday. Constant delivery updates and arrived in time frame stated. Great bed for money paid.”

Helpful Report

Posted 8 years ago

“Thoroughly professional from the first phone call to order my new mattress, the confirmation e mail of purchase, loads of texts updating me on delivery date and time, call from delivery drivers confirming they were on their way to when it was delivered. Well done all round.”

Helpful Report

Posted 8 years ago

“I ordered a new bed frame from Bedstar I was shown various delivery dates and chose one that suited me. I had several phone calls keeping me informed of when to expect delivery. On the morning of the delivery I had a 7 00 am call letting me know which 4 hour time slot I was allocated - meaning I did not need to wait in all day for the delivery. The delivery men were very courteous. Overall I was really impressed with the service”

Helpful Report

Posted 8 years ago

“I needed a new bed and found the bedstar webside. The particulars about each product were clear and the videos very helpful. I purchased a Silenrnight bed without any problems and had a choice of delivery to suit me. It came propmtly at the time promised. and I'm very pleased with the overall experience…”

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Posted 8 years ago

“Exceeded expectations on delivery. Customer service was "first class" from start to finish of the process. They kept us informed by text, phone and email, for every step”

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Posted 8 years ago

“Excellent communication, responded immediately when I requested for an additional mattress to be taken away. I read some poor reviews after my purchase so was slightly concerned. I'm pleased to say that we are delighted with both the product and delivery. The drivers were very considerate and concerned that the mattress cover was dirty and wanted to ensure they didn't leave any marks on the wall. Communication on delivery updates was excellent too. Thank you Bedstar!!”

Helpful Report

Posted 8 years ago

“I was kept up to date with my purchase,when it would be delivered,what time slot,pity a few more retailers cant take a leaf out of you book!And then they phoned me and asked if it was convienient for me to take the delivery earlier,brilliant service will use again and recommend.Drivers were polite and pleasent”

Helpful Report

Posted 8 years ago

“Ordered a Giltedge ottoman bed and headboard online and was delivered two days later. Received an email first thing on the day with delivery window, the delivery driver rang just prior to arriving and the delivery window was spot on. They took the bed up to the bedroom as I requested. The bed was easy to put together and, a week on, the bed is very comfortable and good quality. Surprised at the number of negative comments here, the only difficult part for us was the sheer amount of choice!”

Helpful Report

Posted 8 years ago

“Fantastic web site easy to navigate, first class service, informative and precise. Delivery logistics fantastic, delivery within 20 minutes of anticipated delivery time. Product superb, thanks”

Helpful Report

Posted 8 years ago

“I have used Bedstar twice now and I have nothing but praise for their services their staff and their prices. Communication regarding delivery is second to none. My recently purchased bed frame had minor cosmetic damage when I removed the packaging. I phoned customer services, who answered the phone quickly, and I was immediately offered a 15% refund as I said I was prepared to keep the damaged bed”

Helpful Report

Posted 8 years ago

“delivered on time. excellent product and my son says he now has the comfiest bed he has ever slept on. excellent price”

Helpful Report

Posted 8 years ago

“This was my second order from Bedstar and each time the bed has been great. Packaged well and polite delivery men. Was an easy, smooth process from beginning to end.”

Helpful Report

Posted 8 years ago

“Professional service with prompt replies to any questions I sent them. Polite and helpful delivery staff to.”

Helpful Report

Posted 8 years ago

“excellent service, had to change my delivery address late on and the customer support team were very helpful and accomodating, top marks”

Helpful Report

Posted 8 years ago

“arrived within timescale text, Happy deliverymmen. very pleasant experience with the company,thoroughly recommend to all”

Helpful Report

Posted 8 years ago

“Amazing bed. Customer service is absolutely brilliant, not a thing they can't assist you with. Will continue to buy from here each time I need a new bed.”

Helpful Report

Posted 8 years ago

“bed frame purchased for my daughter, no hassle ordering or delivery, bed frame is excellent quality and good price!”

Helpful Report

Posted 8 years ago

“Have used this company for 3 separate orders and all been delivered as expected”

Helpful Report

Posted 8 years ago

“The beds arrived the next day, and the delivery men even put them together for us (and took all the packaging away). I would definitely recommend Bedstar, as they were extremely helpful, and polite, and their service was impeccable!”

Helpful Report

Posted 8 years ago

“one of the best online service I deal with, very easy to use the service”

Helpful Report

Posted 8 years ago

Bedstar is rated 4.0 based on 1,330 reviews