“Received 4 fruit trees - 1 failed plus 10 hazel whips - 1 failed. No green beneath the bark. All were planted in deep soil with much leaf mould - they were watered regularly - Beechwood suggested they had not been looked after and failed to send replacements nor to promise them when they become available next season.”
“Bad quality plants, poorly packaged. The tree had been roughly hacked with a blunt blade in order to fit into s smaller box. Slow delivery and awful customer service. Avoid.”
“Read reviews after my purchase of 25 Western Red Cedar plants.... Had I read reviews before hand I would not have made a purchase... Happily I did not, they arrived well packaged, healthy and within 3 days of purchase... Can't fault them or the customer service... and will definately purchase from here again... Ignore the negativity, they are excellent”
“Ordered A lilac tree from them on Ebay came as a thin 9" bare stalk in a 2L pot after nurturing for six weeks it grew strange leaves had it identified on Plant identification UK site by 93 members as a currant wrote back asking to be sent what I ordered advising of identification. Also that I had two mature lilac trees in the garden to compare the leaves to and it had spikey leaves that were thick not thin pale green spear shaped lilac leaves. They claimed they sent the other lilac trees which had been planted by the previous property owner in the mid 1980's. Their company was established in 1997. I repeatedly called over a week asking in voicemails to get a return call and made over 40 calls in a week most where the phone just rang out over the day. Emails are responded to on Ebay by Lenka who ignores requests to get a replacement and responds aggressively looking to blame rather than support the customer for the issues. I sent photos to illustrate the issue. She initially said I hadn't ordered from them. I sent her the order information from Ebay and advised her I was emailing on the Ebay page linked to the order. I wrote advising I had spoken to trading standards and was aware I had a period of up to 6 years to get a replacement item. I have spent 7 weeks on this and am relieved I have only lost £17.99. Avoid this company poor quality products and aggressive customer avoidant and dissmissive customer service.”
“I wish I'd read these reviews before I ordered 5 elderflower plants. Packaging did not indicate the right way up, so box delivered with all 5 hanging upside down and 2 damaged as they had clearly been bashed about. Sent photos. Customer service told me to trim them an inch above the soil and plant - I did point out I would not pay £16.95 in a shop for a plant an inch tall and asked for refund or replacement. No response. No phone contact number. I've gone through my bank to get a refund. DREADFUL company, don't use!”
“Just received my virginia creeper - straggley looking thing, covered in brown spot and blight. Terrible. How can they send such awful quality plants out? Shameful”
“Twigs and partly dead plants arrived. See photos! Customer service didn't want to know. They are trying to remove all negative reviews from the Internet! Just read through the 3fatpigs (another trading name for this company) reviews on all the trusted review sites.”
“Appalling quality. Rude. Terrible service. Refusing refund even though two thirds of the plants are dead. Planted by a very experienced, highly in demand professional gardener.
Most recent reply from ‘Robert’
We are not responsible for an incompetent person looking after the order purchased. It might be a good idea to employ a capable gardener.
Regards
Robert
Reviews and photos have also been posted on Scoot and Amazon.
As I’m sure you must be aware under the Consumer Rights Act 2015 I am entitled to a right to replacement of the plants. See below. They were not of a satisfactory quality or acceptable standard as I have shown you.
I will be contacting Trading Standards and posting my reviews of your company online if this is not resolved.
FYI
Your rights when shopping
If you bought goods before 1 October 2015, you have rights under the Sale of Goods Act 1979. If you buy goods after the 1 October 2015, you have similar rights under the Consumer Rights Act 2015.
Your purchase must:
· Correspond with any descriptions on labels, packaging, advertisements and catalogues – including photos.
· Be of satisfactory quality – ie of a standard a reasonable person would consider acceptable, given its price and description.
· Be fit for its purpose.
If a purchase does not meet these requirements, you are entitled to reject the item and return it for a full refund within a thirty days.
Sometimes you may have to wait for months for a plant to flower, and then discover the blooms aren’t the colour specified on the plant label. In this situation you will be outside of the time period for rejecting the item, but you will still have the right to a replacement of the plant for up to six years from the date of purchase”
“Horrendous company - should have looked here before buying - fig tree with one leaf, now 4 months later just a stick
They hide behind emails- saying ‘the owner says’ in answer to everything- but we know it is the owner writing- am going to escalate this until I get my money back !”
“I ordered a rose from here, when it flowered it was not what I ordered. Emailed the company, sent photos of Rose and label. Received a Reply and apology from Sales department, its been reordered and should be delivered in the autumn. Very good customer service .... as long as the correct rose arrives.”
“Passiflora dead on arrival. They claimed it was dormant. As nursery people ( check out our website - Plants Shoots and Leaves) No refund and now not responding to emails. This company gives nursery business a bad name. Do not buy from them.”
“I bought bare root small trees, shurbs, and an Acer. The Acer looked dead on arrival but the response was, its not dead its dormant.
The email correspondance has gone on for weeks and I feel they have treated me like an idiot, the Acer only cost £13, so I'm not sure why they are reluctant
to give a refund. I'm just glad it wasn't something more expensive. I definitely will not be buying from them again.”
“Bought 70no 120-150 beech hedges, bushy and well rooted. My issue is the largest plants I have received are 120cm. The majority are 110-120. The smallest bringing 100-110.
When I questioned at first, I was told I had planted them to deep.
And the second time I contacted they said the overall size includes the roots.
I have worked in the gardening and construction industry for over 30 years and I have never heard such nonsense. Plants are measured from ground.
I thought it was a genuine mistake, and it turns out they are just scam artists.
AVOID!!!!!”
“Bought blackcurrant bushes from them via Ebay, where they were advertising them for sale in 2 litre pots at £7 each. Bought three...and they sent bare rooted plants...not what I ordered or paid for.”
“Bought two small lemon trees last year for my mum and I. Followed google instructions with weekly citrus feed from Homebase. One year late WOW! See photo! Also got a 5 ft bare root cherry tree November 2020 and planted it on a good cold day about a week after I got it. Buds are just coming out 4 months later. Lovely shape. Looking forward to the blooms. Also 3 rose bushes at same time with buds coming out. Surprised and shocked at the negativity on here when Ive had consistently good products, packaging and service. Packaging for my mum was lovely. Think there’s a bit of a vendetta towards this company? The plants make there way up to the north coast absolutely fine!”
“Tree arrived in a terrible state , and only 1 branch or limb and should have had at least 6 or more , rude and rubbish customer service from the owner of 3fat pigs BEECHWOOD NURSERIES LTD
,, DO NOT USE THEM AS THEY DO NOT LET YOU RETURN OR GIVE YOUR MONEY BACK”
