Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,779 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting company, disgusting and appalling customer service, shabby products, the treatment we received after being mis-sold a mattress by the store, is in humane. This company do not care about its customers, only your money. Once they have your money you will never see it again. Bensons deserve to go into administration and I hope they do.”

Helpful Report

Posted 6 years ago

“Refund process appalling, yes we signed a contract where it stated 20% if not delivered for any reason. We ordered a super king size divan with zip and link mattresses. The divans would not go up our stairs but the mattresses would. They took them all back and charged us 20% for being unable to deliver even though we would have been happy to pay 20% of the divan and keep the mattresses. But Bensons insist the whole order must be cancelled and we will lose 20% on whole order but then happy for us to re-order the mattresses at full price again. Impossible to do business with these people and the customer service is hopeless.”

Helpful Report

Posted 6 years ago

“I am only giving 1 star because zero stars isn't an option. Bensons are proving to be worse than very poor. Really totally pathetic. Nothing that anyone at Bensons says in person or over the phone means anything. They consistently miss commitments and the next person you talk too effectively just says that the last person was wrong and starts again. It has now been over a month of missed commitments. Appalling repeated failure to deliver to our new home on time so we had no bed to sleep on. Ended up having to buy an inflatable mattress and finally moving out of the house as Bensons could not deliver a bed as promised. Delivery slipped and then they still couldn't get it right. We made it absolutely clear that because we still had no bed to sleep on that we had moved out of the new house and could not get back there from London before 12 noon. Afer heated debates with Customer Service (Who wanted to force an early am. delivery after already being a full week late) we were assured that the driver would be told to make later delivery after 11.30 - 12 noon. At 7.37 am the driver called confirming that he was on his way wanting to deliver. Of course he knew nothing about the call with Customer Service moving delivery from early am. to Noon.............He then crashed his delivery vehicle into a neighbours garage. (Great way to meet new neighbours) Finally took delivery of very sub quality poorly manufactured base that the delivery team could not assemble. They blamed very poor manufacturing quality / misalignment of holes and left. During delivery they managed to put stains up the stair carpet and on the bedroom carpet from the tailgate of their delivery lorry. The delivery crew had very limited spatial and coordination abilities. It was only my shouting and grabbing that avoided them smashing light fixtures at top of stairs and in bedroom. Promises from the store manager of a new replacement base unit simply failed to happen. Bensons initially agreed to replace it, then wanted to send a technican to repair the defective base, then re-agreed send a replacement, and then called back saying that the previous 2 commitments to replace were mistakes and over a week later suddenly decided that they wanted to repair again. Been chasing by email for over a week with no replies so far. Still waiting to hear if Bensons can manage to do what they say. I just emailed Bensons saying that if they cannot fix it next Monday they need to just send a driver and collect it. Pathetic performance.”

Helpful Report

Posted 6 years ago

“The mattress after just 3 years and 5 month has bad sagging and dipping and has given us serious back pain. We complained to bensons for beds but they were not interested. The warranty it had for 5 years is worthless. When a mattress should last for at least double the time, seven years. We will have to buy another mattress now. Bensons for beds, never again. Go somewhere else because if you have any problems they wont really help you.”

Helpful Report

Posted 6 years ago

“Delivery was late order incomplete and damaged Customer services useless as can not book delivery’s but have to wait for logistics to give them a date You can’t speak to logistics yourself Complaints not answered ! Furniture ordered mid August still not delivered in full Will never use this company again”

Helpful Report

Posted 6 years ago

“Absoultley disgusting service purchased a bed from bensons in preparation for my husband operation had 3damaged foot boards and customer service was a shambles I had to borrow a put up bed for my husband to sleep on in the end after many phone calls and getting nowhere I couldn’t waitanymore it was getting so stressful I accepted to keep a damaged headboard and £80 was agreed as compensation I was advised store would ring me to arrange the £80!to be put back on my card none rang me i rand store they said only £40 was on the system they were going to listen to the call and ring me back I’m still waiting for call back !!!! !!!!!!i paid £600 for bed got a damaged headboard and customer service a shambles been going on for nearly 3 months My son is also having ongoing issues with bensons Avoid bensons Mary farrugia”

Helpful Report

Posted 6 years ago

“Purchased a firmness level 4 mattress 15mths ago. Big indents each side, even after turning as instructed, refused a refund or replacement as told not faulty. Guy who inspected it said only way to tell if faulty, as MF, is to cut up mattress. Report can't state if there's a fault so Benson's refusing to do anything, even though it's under a comfort guarantee.”

Helpful Report

Posted 6 years ago

“Mis sold bed rubbish company to deal with have my own technician arranged and will persue further biggest mistake was walking through their doors”

Helpful Report

Posted 6 years ago

“Only had mattress for 10 months and it was dipping big time will never ever use Benson's for beds in my life again”

Helpful Report

Posted 6 years ago

“Now after 4 failed attempts to deliver our mattress we have had enough and requested a refund. We have a loan mattress as on attempt number 3 we thought they cant get this wrong again and got rid of our old mattress - the store then gave us a loan mattress. So now they wont refund us until they get the mattress back which means we have nothing to sleep on until we can get our money back and order a new one, from somewhere else I might add. Something needs to be done about this company they are affecting peoples lives with no concern whatsoever”

Helpful Report

Posted 6 years ago

“mattress snooze firm 4 not fit to sleep on as sides are turn in no support like falling out of bed benson for beds say down to wear mattress not a year old total customer disservice only gave 1 star as can not give less sorry a lot less”

Helpful Report

Posted 6 years ago

“I so wish I had read the reviews before using this appalling company. DO NOT USE THIS COMPANY IF YOU ARE EXPECTING GOOD QUALITY AND A GOOD SERVICE. Currently 88.18% One Star reviews and 3.51% Two star!! That's over 90% poor or very poor. Unfortunately, I couldn't give them 0 stars! I won't go into the details of the complaint but needless to say, the quality of what they delivered and the extremely poor customer service means I will never use or recommend this company ever. They were supposed to take away our old bed but the driver said it wasn't on his sheet, luckily he took it anyway and said they had been having problems like this. Oh and if you want a response by email, don't hold your breath, I am still waiting for a response after 5 days. Average waiting times if you call is around 30 minutes. That must mean lots of people complaining.”

Helpful Report

Posted 6 years ago

“Ordered a bed on 4th September 2018, 21 days delivery quoted. I thought ok a little long but I can live with that. The actual date came through for 10th October, no apology for a 36 day wait. I received an email from the delivery company 1 week ago saying I would get an call 2 working days before delivery to arrange a morning or afternoon drop off. No contact was made. Today a day before the expected delivery date, 36 days after ordering to say the bed will arrive on 7th November. No apology,nothing. Well the bed is now cancelled and ordered from John Lewis. Delivery on Monday and being built free on charge. I will never shop with you again. Your customer service is disgusting, your staff are rude.”

Helpful Report

Posted 6 years ago

“We were shown 2 Tempur mattresses to choose from, and told if we don;t like we can change as long as its within 40 nights. Paid £1,899 waited 3 weeks for delivery, arranged a house sitter to be in. called an hour before due to be told it had been taken off the van because it was overloaded. Eventually got that sorted and delivered later. Don't like the mattress as it has proved to be too firm. called customer services got though after 37mins to arrange exchange , told i have to keep it for 40 nights before i can exchange cant help wont help. Called in at the shop only to see same mattress reduced by £200 asked for my refund as per their 30 day price guarantee told it does not apply to Benson stores. Rip off. Tried to call customer services took 48mins to get through, basically not interested at all. Told if i can find the same mattress at a non Benson store then i could get a refund, but Bensons rename all of their mattresses so you will never get an identical match. We bought from Dalton park, the manger there could not be more unhelpful if she tried. Please tell everyone you know do not buy from Bensons, how they still trade beggars believe. I will stick with John Lewis from now on. All Benson staff especially customer services should take a leaf out of their training manual on how to treat customers, By the way i can change my mattress after 40 nights, but it will cost me £190 plus delivery. NEVER AGAIN”

Helpful Report

Posted 6 years ago

“I so wish I'd read these comments before I spent £600 on a mattress, I've had it 18 mths and the springs are sticking out everywhere, I rotate on a weekly basis, it's a non turn, but told I'm supposed to turn it, wtf, Its not under there 5 Yr guarantee as it was just the mattress purchased, what a disgrace of a company, selling cheap shoddy items for ridiculous amounts, I pray for the day this company comes to an end 😠”

Helpful Report

Posted 6 years ago

“Wish I had read these reviews first. Very similar experience to a lot of other people complaining about the aftersales and delivery service. Purchased another mattress from them as the I Gel mattress we bought 4 yrs ago has dipped so badly we cannot sleep on it anymore. Bensons arranged for FIRA to come out and he was late and rude and very dismissive and basically said there was nothing wrong with the mattress we had it on the wrong base.... well it had only been moved onto a new base a few days before his visit. He didnt want to hear about our problems with the mattress in fact he said you purchased an I gel 'what do you expect' !!!! We are also still waiting for our new mattress which after 3 attempts at delivery is still no where to be found in their warehouse. Having spent over £2000 on a new Tempur we are not impressed and still waiting for delivery over 2 months after ordering. To add insult to injury the Rep from FIRA told us that the Tempur mattress was basically no good and we would regret ordering it. What a shambles all round. Will never step foot in a Bensons shop again.”

Helpful Report

Posted 6 years ago

“On the agreed delivery date for a divan ottoman and mattress. The delivery driver arrived and said did you know there is not a mattress for you. (We had got rid of my Sons bed the day before). The Macclesfield branch did all they could to get a rolled up mattress to us which they did that evening by a member of their staff. This took slot of time and calls to sort. A further date was arranged without notifying me but then that delivery did not happen. We then arranged for it to be delivered to the Store. I received a text saying they would collect the substitute mattress. The morning of the arranged collection I got a call to say they would be with me before 12 noon. I then got a call to say they would not becoming as they had to deliver it to store as planned and they would not be coming to collect the substitute mattress. We then had to wait in again this Saturday for a courier to drop off the mattress and collect the substitue. So much messing around - we will never use Bensons again and have advised others not to use them. You expect such a big company to be spot on. Customer Sevice is diabolical”

Helpful Report

Posted 6 years ago

“Not happy with the quality of some pieces of bedroom furniture Hip Hop range. Impossible to get through to customer services...any ideas anyone? Emailed 1 week ago no reply. 1st phone call in the queue for ages I had to hang up, 2nd call said 45min hold time, pressed for ring back which didn’t come!!”

Helpful Report

Posted 6 years ago

“What went right? We ordered a king size bed frame, king size mattress, a midsleeper bed and single mattress. On our delivery day the kindsize bed and mattress were delivered but not the midsleeper or the single mattress. We were not told why. The kind size bed frame was damaged and couldn't be replaced due to an end of sale. The mid sleeper and single bed were rescheduled for another delivery. On that day neither turned up, again without any updates from Bensons for Beds. Everytime we called them we were on hold for 40-60 minutes. Terrible company and the day I wake up to this company having gone bump it won't be a surprise.”

Helpful Report

Posted 6 years ago

“Had a gel bed for over12months.since then we have not had a good nights sleep.Reported our concerns about our aches and pains and someone was sent round to inform us nothing was wrong with mattress.We would just like them to spend a night on this mattress.It cost us £1300 and now we are sleeping in spare room .Extremly angry with Bensons .”

Helpful Report

Posted 6 years ago

Bensons For Beds is rated 1.2 based on 1,779 reviews