Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.16

1.2 Rating 1,726 Reviews

3 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,726 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible Customer Service! Avoid. Ordered online headboard & bed. Received confirmation and few days later the delivery date. Few more days later received email advising not available. Few more days later another email advising confirming delivery date. To date no one can advise what is available or not. Online I can still order the same items - so this means either they are inefficient in updating stock or it is a strategy to take fake orders to improve their cash flow. Impossible to get hold of Internet Sales. Phone system all over the place- sometimes there is an index sometimes not and then you end up in a department that cannot help. No replies to emails. New telephone orders number answers but cannot help you with your existing order. Ring back works but they cannot help you and only can put you back in the queue to the line you cannot get through to. Internet sales average queue 8-12 calls ahead but does not seem to move and each call ahead can take 15-20 mins, so a 4 hour queue if you can manage to wait or if it moves at all. Maybe there is only 1 person managing. New order telephone sales advised to try Internet Sales on Saturday but when you try there is no option to speak with then and you speak with new sales who cannot help. Use a credit card to make the order and if you do not succeed dealing with the issue don’t waste your time - just arrange a chargeback with you credit card company. Good luck!”

Helpful Report

Posted 1 year ago

“Trading Standards should be contacted about this company’s practices and procedures, and Citizens Advice will notify Trading Standards if you call them on 0808 223 1133 (free) or 0345 404 0506. The more reports they receive, the more likely they can help.”

Helpful Report

Posted 1 year ago

“They take a 20% fee for any change in order or if consumer decides to cancel. For me, that is £150. For nothing, feels like Benson's for Beds have stolen my money!”

Helpful Report

Posted 4 years ago

“Shocking company.”

Helpful Report

Posted 4 years ago

“Do not go to dirty bensons for anything, customer service is a disgrace, products are over priced tat, they sell you the dream but delivery a nightmare, everyone who works there are bell ends, don’t sort my bed very sharp it will be straight through their shop window 🤬🤬🤬🤬🤬”

Helpful Report

Posted 4 years ago

“Worst customer service ever! The manager in the Tottenham court road branch is rude and treated me (a customer who ordered 800 pound products) with his bad attitude. I was assured that I could arrange the delivery date (the sales associate even said “you can move the deliver date to whenever you want”) so I ordered my bed frame and mattress two months in advance. However when i ask for a reschedule he said it’s not possible with an awful attitude. I told him this isn’t like what I was told and he said “we don’t have to tell you everything upfront” and I can feel free to cancel but he’s gonna charge me 20%. Throughout the whole process he was rude and indifferent to a customers need. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO BE TREATED LIKE SH*T. Bensons for Beds treat their customer as if they owe them money. In the end I said their customer service was very disappointing and he answered “there is nothing we need to apologize for. How is our service disappointing.” I was so speechless as I’ve never encountered such horrible shopping experience. AVOID AT ALL COST. Benson for Beds should be ashamed for having such employee.”

Helpful Report

Posted 5 years ago

“Our bed is the most uncomfortable piece of rubbish I have slept on. It started out fine and over a 2 year period is now so uncomfortable it beggars belief. We contacted Bensons and got all the nice talk but when it comes down to it they have many escape routes as to why you will not receive back up. The inspection of the mattress by an independant assessor was undertaken and the mattress was found not to be faulty, the dips were accptable at 3 cm and it was agreed with the assessor that our beating the mattress on a daily basis was an acceptable way to treat it to gain comfort?? The bed and mattress when purchased was well in excess of £1,000 and I have since discovered that we are not the only people who have experienced troubles with the connoisseur supreme divan range of bed with a marino wool top etc. The bed has a 5 yr guarantee, Ha what a joke!! The assessor mentioned that a bed is for sleeping and resting, you should not read a book or watch TV from your bed, and I assume with that in mind Bensons beds come with built in birth control??? I have given up with Bensons or should we be calling them BENT sons!! Since our raw deal we felt it best to go to a bed specialist and purchase a mattress that can be slept on without fear of lumps and hard bits not to mention bumps and dips. We require a company that can be trusted to sort out any problems in the future, not just throughout the trial period or the first year. Don't think you will get a refund from Bentsons after any time has elapsed, what you will get is some very nice small talk at the beginning and that will be that.”

Helpful Report

Posted 6 years ago

“Atrocious customer service, with no one taking responsibility. Failure to pick up old mattress on agreed date. Failure to comply with the agreement to deliver new mattress to a room of our choice. Failure to respond to my emails, sent almost 3 months ago. Go elsewhere if you want a smooth, efficient service, rather than a company that just wants to take your money and then ignore you.”

Helpful Report

Posted 1 year ago

“Ordered a mattress from this company for 6 week delivery. 4 days before delivery they put delivery forward 1 month. I cancelled by e mail and after 3 weeks I am still waiting for confirmation of my cancelation and my money back. Don't buy of them they will go belly up. No amount of words can express how bad this company is.”

Helpful Report

Posted 2 years ago

“I bought a wardrobe from Bensons for Beds in February 2019 and in January 2020 I reported a problem with one of the draws on the wardrobe not closing properly, this is something we lived with from the off but was getting progressively worse. They asked me to pay for an independent report on the wardrobe and gave details of a recognised company that does the reports. I spend £80 on this report which stated there was a manufactures fault with the set of draws on the lower part of the wardrobe. At first they didn’t accept this as the report wasn’t clear enough, however after a few emails to Bensons and the inspection company this was cleared up and confirmed as a manufacturers fault. The money was refunded at this point by Bensons and I was given two options; Repair or replace. Not wanting to cause a fuss I asked for a repair. About 6 weeks go by and they finally get a call and was told that the parts cannot be sourced as there is now version two of the wardrobe. So they tell me that I need a full new wardrobe. A few months go by and the wardrobe was now ready and a date was set for replacement. This didn’t happen due to lockdowns, re-arranged but cancelled again because of their driver having to isolate, I then had to re-arrange due to work constraints, then the wardrobe fitter had to isolate so it was re-arranged again. This I can totally understand and at this point I was fine with the service, not great at all but forgivable in the circumstances. THIS IS WHERE THE REAL PROBLEMS START…… Its now January 2021, a year after reporting the fault. Delivery was arranged for Thursday 7th of January, I called up on the Monday before just to make sure the delivery was still on due to the lockdown at that time. Yes, delivery was on. GREAT! I was asked to dismantle my old (and only) wardrobe ready for collection so that’s exactly what I did. I moved it all into my garage where it could easily be shifted into Bensons van on arrival. After waiting in all day on the 7th nobody turned up. I called up the next day and got nowhere. They didn’t know what happened. I called up nearly every day for two weeks and they eventually came up with the conclusion that the wardrobe had been misplaced and a new one would need to be ordered. I now have clothes organised in piles on the floor and a house which looks a total mess. Each week I called up checking on the progress of the wardrobe as I was told numerous times that it was being manufactured in Germany and the process takes several weeks. In March I get a phone call telling me that they have discontinued that wardrobe. So were they just lying telling me it was being manufactured? they offered a refund or replacement of a similar styled wardrobe. I choose the latter as we styled the bedroom around the wardrobe, and could only find that colour/ style at Bensons. After much deliberation we settled on another wardrobe. This was £900 more (mostly due to not being in the sale at the time) and “for our trouble” they offered £100 off. They also said on a few different phone calls that they would give us some compensation once the order had been completed for all our troubles. They would not say how much though. They said they had no idea and couldn’t even give an estimate to how much compensation they could offer as this would be calculated after the order has been completed. By now we had spent three months having almost no storage space upstairs. It was causing real stress. Being so used to a tidy, well organised home we found it impossible to keep the place tidy. Me and my partner both have stressful jobs but coming home to a messy house really affected us and our resentment for Bensons started growing. Putting our feelings for Bensons aside and thinking logically, we agreed that the quickest way to resolve the situation would be pay the £800 for the replacement wardrobe. By this time we were thinking more about our own sanity than anything else. We still had the issue of the old wardrobe filling up the garage, which was space that id need in soon for putting my car into storage while I leave for a work trip for a couple of months. we gave Bensons nearly one months notice to collect this but they couldn’t collect it until the day after I leave for work. Just bad timing, so I offered to leave the pieces on the front drive ready for collection. I was told that if I did this then it would be considered neglect and I wouldn’t get a refund. I offered to dispose of the old wardrobe myself but they said the same. They HAD to take it back to the manufacture in order for me to get a refund. I was forced to leave the wardrobe in the garage and have a family member (my mum) wait in all day until they came and collected the wardrobe. The people who collected it said that they take it to the skip and dispose of it. Yet more avoidable inconvenience. I felt like they were going out of their way to make things awkward for me. Its now the end of May. I’m back home and have been for some weeks. Its now been 6 months of living without a wardrobe in the house. The new wardrobe finally arrives and is fitted. Everything is good. I call up to ask about the previously promised compensation and was told I could have £25 compensation. The reasoning is because they already gave me £100 off the none- sale price of the replacement wardrobe. this was a load of rubbish. I know because I called up pretending to be a new customer and after saying one phrase “whats the best price you can do” I was immediately offered £100 off, so there is no way they can justify that as a good will gesture for the inconvenience, not when they give it to anyone and everyone. With eventual discussions they offered £100 compensation and an extra £30 to cover what I spent on buying cheap clothes rails in a failed attempt to establish a little bit of order in the house. I find their offer a kick in the teeth. I would have genuinely preferred to just keep the faulty wardrobe and live with it than to go through what we did. Most people I spoke to from Bensons didn’t seem to care at all, and the few that did couldn’t actually do anything about it. In total there were over 80 phone calls made, with several promises to call back by certain dates just ignored. Throughout all these calls I was polite and calm, even though the stress and inconvenience they were causing was the worst I have ever experienced. It sounds silly getting so stressed over such a thing and looking at someone else in this situation I would probably joke about them being a snow flake, but to go though it was genuinely horrible. This is an example of a nice guy getting nowhere. The sad thing is that if I were awkward from the start and demanded a new wardrobe right away I would probably have never gone though this. I have not accepted the compensation they have offered. I will never buy from Bensons for Beds again and wish I never stepped foot in their shops. Apologies any grammatical errors you might find in here. This is my rant, not an English exam.”

Helpful Report

Posted 2 years ago

“7 months later... Avoid like nothing you've ever avoided before!! So after 7 months of lies and being fobbed off I had to take out court action. This was weeks after Bensons had gone into administration with PWC and the new investment owners took over. The day the court action was filed and I'd started to email senior management, a date was provided for Bensons to come and collect the faulty mattress (that was deemed faulty 7 months previously). The delivery chaps turned up on the date planned, which is a mircale unto itself, and guess what? The driver tells me the mattress must be wrapped before it can be taken away! With what exactly? Toilet roll? Not once was I told this in any correspondance. Luckily enough, we'd just bought a new mattress from The Bedman in Redditch (amazing service and products by the way) and I fetched the wrapping out of the wheelie bin to put the Bensons mattress in. The comment from one of the drivers as they were loading it into their van just about sums it up, "This mattress is a bit bloody floppy isn't it?" Oh yeah. You'd better believe it. £400 mattress as well. To end this miserable experience, we ended up getting a full refund. Right now Bensons For Beds is not fit to be a high street retailer. They are taking money from custmers and providing delivery dates that simply cannot be fulfilled - and they know this as well. Spend your money anywhere - absolutely anywhere apart from Bensons for Beds. Simply the worst company with equally despicable lies and overpriced junk furniture on the high street. The faster this company goes under the better off we will all be.”

Helpful Report

Posted 3 years ago

“The company are a joke the people that work for the company are a joke and mr Benson you are a #$#$.”

Helpful Report

Posted 4 years ago

“I-gel mattress sagging after a few years use. Terrible considering the price. The mattress is very hot. Shame, as when first purchased, was great. Causes back ache now.”

Helpful Report

Posted 4 years ago

“DO NOT PURCHASE FROM BENSON'S!! Purchased a divan bed from Benson's July 2018 at the cost of £599.00 (seemingly half pric)..but that's another matter!! Originally went to buy a mattress but was talked into buying full divan in order to get their FAMOUS 5 year guarantee as would only receive 1 year for mattress alone. Over the last few months the bed has been squeaking and the mattress sagging, on inspection the bed base has collapsed at the top my side of bed and the bottom at my husband's. I contacted Benson's who arranged for FIRA to inspect the bed...the FIRA technition agreed in my property in front of 2 other witnesses that the bed was of poor quality and had sunk where we sit getting in and out of bed!! and agreed this should not have happened. He also said we were lucky if the bed was worth a couple of hundred pounds and nowhere near the £1200 or even £600 we paid. However the report he submitted back to Benson's stated no fault and pressure had been applied to the bed, are we supposed to levitate to get in bed?? Benson's are not willing to repair or replace the bed base...so the mattress is no longer supported and the bed base I gave to a family member still going strong!! FIRA obviously work on behalf of Benson's and tell Benson's what they want to hear..the report had no resemlance to what was discussed with the technition in my property. Please also be aware that Benson's continually change the name of their beds so nobody can leave negative reviews. Forgot to mention when I first received my matress I had to return for another as it was full of moths and eggs who had eaten their way through the corner of the matress!! As the FIRA technition said "shop local and use small independent retailers,you get better service and quality" not that he would admit that to Bensons!!”

Helpful Report

Posted 4 years ago

“Absolutely shocking, disgusting service. I wish I saw this site before visiting Benson's. Had no notification of any deliveries until 12.16pm on the day of delivery saying it will be delivered from 7am to 9am on that day (up to five hours earlier). After getting in at 5am the previous night, we weren't awake at the 7am delivery attempt (we didn't know we had to be as we weren't notified of any delivery times at all previously), at which we received zero phone calls prior to the day, zero phone calls on the day and one measly text five hours after the delivery attempt. We called around 8 different people after each person telling us they can't do anything and to call someone else who would just say the same. None of them believed us even though we have proof of the time the one text message was sent, and they blamed it on our personal mobile 'having no signal' or being 'faulty' despite always being contacted by other people and being right near Reading city centre. We were told we would be delivered a bed in March (so another two months of sleeping on the floor in our new house) and that the bedside tables were out of stock (despite them being attempted delivery this morning). We called other people and each person had different information on delivery dates and the bedside tables were, in fact, available - the van is still driving around with them in his van as I'm writing this review! Every person we spoke to got extremely defensive and at one point, threatened to 'cut the call because we were laughing at her personally' when in fact we were laughing at the situation, which I informed her. They eventually said there was a £25 fee that we needed to pay 'because we missed the delivery which is our responsibility and they held up their end' when, in fact, we had no contact about the bed and bedside tables being delivered which is regulations. We were also lied to several times (most likely as we are a young couple moving to our first house), saying that the bedside tables were out of stock, also saying that the earliest delivery time was March (which wasn't the case), and that 'no one else had this issue this morning' when this company has been rated an overall rating of 1/5 (except on their website, surprise!) And 4/5 people on average have a terrible experience here. When we were fed up of the incompetence, we wanted to ask our money back and forget it, but there is a 20% cancellation fee for something that wasn't even our fault which, for us, is around £300. They seem very friendly in store in Benson Bicester when you wave money in front of their faces, but as soon as you experience issues they are all very against you and become very defensive. Stay away, if there is one piece of advice I can give, the beds look enticing and low priced with great deals but please STAY AWAY.”

Helpful Report

Posted 4 years ago

“One star is very generous. Absolutely disgraceful lack of service. Wardrobe very poor quality- 4 months down the line with a wardrobe that can not be used and unfortunately were sucked into 0% finance so left with a debt and a not fit for purpose wardrobe. Lack of care and attention shocking and purchased online so the shop stores will not even assist. Purchased care and protection who only cover stains!! You don’t tend to get stains on a wood and mirrored wardrobe!! Even the fact that the wardrobe is dangerous and a health and safety worry made no difference. We will continue to fight this case to prevent others from experiences like ours. Never to be recommended.”

Helpful Report

Posted 4 years ago

“This page is full of negative reviews regarding Bensons customer service and their ways with dealing with complaints. After reading these reviews and knowing we had a faulty mattress i was very worried about how our complaint would be dealt with. I called Bensons regarding our 1 & half year old mattress as there was a large dip in one side of the mattress. I was first shocked as i was told as the mattress was over 6 months old we would have to pay £48 for an independent inspection from Homeserve to come and deem if it’s a manufacture fault. Right then i was extremely worried because of these reviews that Homeserve would tell us that it wasn’t and we would have to fork out another lot of money we quite frankly don’t have for a mattress when we knew it was faulty. My partner arranged for the inspection anyway as something needed to be done. The guy came and within seconds of seeing the mattress saw it was in fact faulty, he carried out the necessary tests anyway to complete his report - just for reference Homeserve are COMPLETELY independent. After this we called Bensons who told us we needed to forward on our report to them, we did this and they then issued us with a reselection code, not only this but they refunded us the £48 for inspection. We then went in the store and reselected a mattress which has been delivered to us with a new 5 year warranty. I understand that many people won’t have had a good experience, but i have, and i wanted to share it so that people are aware there are some who get a good outcome. I have to give this 5 stars because i have had such a positive experience throughout this complaint”

Helpful Report

Posted 4 years ago

“Ortho mattress £350, delivered with sagging all along centre of mattress. I was advised the filling takes time to settle and it needs turning every two weeks. After four weeks it is worse. I cannot sleep on the soft saggy mattress as it is nothing like the firm mattress we ordered from the store. Customer Service asked for photos of it, which we did, they said they could see the base was not from Bensons for Beds and therefore it is our fault not theirs, if the space between the wooden slats is more than 7 cm then it is definitely our fault! Nobody had said anything about this when I bought it from the store, despite my telling them I had a wooden bed frame and the last mattress was good on it for ten year. They think it is a comfort issue not a fault with the mattress and an independent inspector will be calling soon to verify this. Customer Services were extremely rude and unhelpful. We shall see what the technician from their independent company says. I can see many other customers have had this same problem with their reject mattresses, is it a scam?”

Helpful Report

Posted 6 years ago

“It's great to see on some review sites, Bensons for beds receive a 5 star. This seems to be from visits to the stores. The 1 star reviews are from people who have had an issue with goods supplied by this company. My wife and I purchased a Grandeur super king zip and link bed from them in Jaunary 2017. We noticed once the bed had been made, massive dipping in the long lengths of the mattress and we had not even slept on them!!. It looked visually like 2 hammocks put together. After 4 days we complained to the store who advised us to contact customer services. They sent FIRA to us after 3 weeks. FIRA technician advised us the mattress "did not look good, but although both mattress were at the maximum settlement of 35mm, this was within thier speciation" After 8 months of going through several processes, not using the bed after 4 week's, going through very challenging times and soul searching that we could be treated like this, we have been offered a replacement more expensive heirloom bed. The crazy part of this is, they have one in Tewkesbury, but will not allow us to travel and try it. If they deliver it and we do not find it comfortable, they will charge us £746.00 to cancel the order/ return the item. Bensons for beds, FIRA and furniture ombudsman are not fit for purpose. FIRA are a £20million company, paid for by furniture manufacturers, wholesalers and retailers. They only get paid if they "find" against the customer. ie, the customer doesn't not win. The Ombudsman is paid by the same people. How can they be independent as they claim. FIRA do not operate under or receive guidelines from the National bed Federation as Bensons claim. Their data is derived from the coalition between them and the furniture manufacturers. So any old specification can be applied, there is no physical policing that there data is fit for purpose. My advice is, be very wary, make sure what you are buying from the store is going to be the same as what you receive. If you do not get a problem, then great. To be honest, do not buy this topper type mattress and keep away from these modern day pirates.”

Helpful Report

Posted 6 years ago

“Disgusted by agressive , unhelpful and rude staff. I bought a super king size mattress however the delivery guys were unable to take it up the stairs as it could not be bent being a v firm mattress so it was taken away as 'failed delivery'. When I called the store for alternative /refund , I faced the most rude , aggressive staff who not only refused to pay full refund but also blamed me for the return! . When I spoke to store manger , it was the worst nightmare that one can imagine. She not only defended her colleagues behaviour but simply hung up !. Eventually when I got through the manager, she was most unhelpful, rude staff I have ever encountered , intimidating and threatening that under no circumstances I will get my refund even when the item was returned because their delivery staff made it clear that it was the fault of staff and that if it was a less firm mattress , it could have easily been taken up the staircase. Now I am left with no mattress, sleeping on floor , but blank refusal for a refund , instead offered me an exchange for a smaller and even more expensive mattres ! Over all the most humiliating experience and with financial loss of nearly £600!. So anyone planning a visit to Benson.... think twice ,it's not worth it.”

Helpful Report

Posted 6 years ago

Bensons For Beds is rated 1.2 based on 1,726 reviews