Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,779 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Son purchased a new luxury bed which was delivered on the 6th April 2018, despite the bed being assembled correctly by a very experienced joiner (Me) the bed collapsed the first time it was laid on, we have been trying to get it fixed since, you sent somebody out to look at the bed after several weeks and they agreed there was a fault and sent some replacement parts which are still stored behind my settee because your customer services line is so busy we cant get through to remind you the bed still needs repairing The time this has taken to resolve is nothing short of disgusting, the level of complaints you appear to be receiving and the backlog you refer too I believe tells its own story of how you choose to treat your customers. The new £2,407.00 bed is unable to be used and your inability to respond more rapidly has left my son and his partner sleeping on the floor for weeks which I find totally unacceptable. I trust there will be a compensation/ discount offer made to recompense my Son and his fiance for your very poor service and the fact that your 40 day comfort guarantee has failed miserably”

Helpful Report

Posted 7 years ago

“Purchased a mattress which was not cheap in the least. 3 months later its sunken down in one area. Customer service arranges for an 'engineer' visit whom says issue not covered under warrenty and accuses us of not rotating the mattress as per manufacturer requirements and sitting upon it too long apparently. I advised Bensons for Beds this was incorrect information as I was not present during the 'engineer' visit but they rejected this and will not repair or replace the product. I am now left to spend my own time and money to arrange a second engineer to take the matter further. Conclusion: I am unable to recommend this company or the use any of their stores in the UK at this time.”

Helpful Report

Posted 7 years ago

“Ordered 3 items from Benson totalling £750 (bed, bedside drawer and underbed storage drawers)! After waiting 8 weeks for delivery, 2 items are damaged! The 3rd item is also faulty with the pieces not correctly assembling. After being fobbed off 3 times on the phone to customer services, finally get through to someone who arranged replacement parts for the damaged goods. 6 weeks later and still without anywhere suitable to sleep, the replacement part is also damaged! Call bensons just to be laughed at and fobbed off again. At this current moment in time the issue has still not been resolved. Will have to issue legal proceedings soon and highly recommend everybody to stay well away from this company!!!”

Helpful Report

Posted 7 years ago

“Was told I had 14 days after i'd paid for a mattress in case the sale price was cheaper and it was - then I'm told i have to pay a 20% fee which was news to me seeing as i ordered over the phone and no one told me - have now sent it off to furnitre ombudsman to sort out - don't waste your money - go somewhere else as I've wasted a load of time/money trying to get it sorted but bensons just fobbed me off with 'it's policy' - how can it be policy if the staff that i'm told are new aren't trained properly?”

Helpful Report

Posted 7 years ago

“DELIVERED BROKEN BED.....£9.50 IN PHONE CALLS .... A WEEK TO GET A REPLACEMENT...... NO APPOLOGY AND NO COMPENSATION”

Helpful Report

Posted 7 years ago

“Avoid at any cost - believe all the feedback. We bought a £1000 mattress and assured it would be suitable for the new bedframe as it is a dual mattress. Within days 5cm dip in middle. Referred to Fira who said although faulty may be within acceptable movement!!! Many calls to Customer Service who were not helpful, would not listen, would not refer my call to senior member of staff. Go elsewhere to purchase.”

Helpful Report

Posted 7 years ago

“Browsing beds in store seriously considering a purchase when the previously very helpful young salesman asked me for my name, post code and house number so he could 'note on the system which beds I'd been looking at'. This is so that if you buy online, they can deny your right to a 14 day cooling off period under their T&Cs. I wasn't planning to buy online so well done young chap, you just lost a potential sale with your tactics. Before you've even bought, they're trying to stitch you up. What a way to treat customers. I'd read bad reviews and this confirmed my fears.”

Helpful Report

Posted 7 years ago

“Incorrect store information given regarding delivery - if you want am or pm delivery they charge. FREE delivery is only for all day Customer Service = no help, not interested and blamed the customer ??? oh and has anyone ever heard of a customer service advisor terminating the call, I think not. I am in email conversion still ... trying to get them to admit the error but still no joy.”

Helpful Report

Posted 7 years ago

“We will be informing everyone we know not to deal with Benson's For Beds. Delivery driver took it upon himself not to bother turning up to deliver our bed on confirmed date. When my husband contacted customer service hours after delivery time, I was surprised to be informed the driver had marked it as 'tried to deliver' (complete lie) We had already removed our old bed to make room for the long awaited new one so, my husband and I had to sleep on the couch for a few days until we could arrange a new delivery date. Customer service promised to make it right and to reimburse us expenses of another day taken off work after the bed had been delivered. My husband contacted customer service (if you can call them that) after the bed had been delivered and the company have not kept to their word what so ever! When my husband was trying to explain the issue to the representative he was interpreted and found not to be listened to. They were extremely rude and didn't want to help us at all, they literally couldn't care less about you. Not what you'd expect from a company you just spent nearly £3000 with. Note - Everything you buy from here is non refundable!”

Helpful Report

Posted 7 years ago

“Initially the service received in store was great. I was quoted a 3 week delivery time and this is where all the issues began. The deliver turned up on time but the delivery men were very careless and rough with the new bed. They fitted the casters by kicking them into the bed base with their boots and rushed to get the bed into my house. One of the delivery men rushed back out to the truck as soon as the bed was in place and I was asked to sign for the bed. Luckily I checked over the bed and noticed that there was substantial damage to one of the corners which they were obviously hoping I would not notice. It would have not been possible for the delivery men not to have seen this as it was very striking and obviously as a result of their rough handling to get the delivery completed as quickly as possible. I pointed this out and they stated it was not their problem and that I should contact customer services. The delivery drivers then promptly left. I was then left to contact customer services on my own accord, who were not very understanding at all. There was no apology offered and I was told I would have to wait another 5 weeks for a replacement and that nothing could be done until after I had received the replacement. As my hands were tied I reluctantly agreed to wait the further 5 weeks for replacement. 5 weeks later the delivery men once again arrived to deliver the replacement, this time it got no further than the front door as they had sent the wrong half of the bed for the replacement. Again no apology from the driver (the same driver that had tried to cover the damage previously) and they assured me that a correct replacement would be ordered on my behalf. As the two halves of the bed base are completely different (one half has drawers the other does not) and this is very obvious in the photos I can only assume that this second failing is due to sheer incompetence on the part of Bensons for Beds. 3 weeks later I had to call customer services yet again to arrange a delivery date as I was told again that nothing could be done until I had had the bed delivered and I would have to wait a further 2 weeks for the replacement to be delivered taking the total time from ordering to delivery to 12 weeks. 2 weeks later the correct replacement base was delivered and once again the delivery was as rushed and careless as before. They assembled the divan base (a service which I was charged £15 for) roughly tearing staples out of the base and leaving them on the carpet and once again fitting the casters with a swift kick from their boots. There is still a small scuff on the bed base but after waiting so long and dealing with such terrible customer service I do not want to wait any longer or have to deal with Bensons for Bed customer services anymore. Throughout this horrible experience there has been no offer of any compensation, and no apology for the terrible service. I would implore anyone to avoid Bensons for Beds at all costs. They do not care about the customer and appear careless and incompetent in everything they do.”

Helpful Report

Posted 7 years ago

“Appalling. Don't buy a mattress from this retailer. They don't honour their 40day comfort guarantee. Customer service is terrible. We bought an Opulence mattress (firm) but it is sagging and has no support after just 8 weeks. FIRA say it's "not faulty" so Benson's have said it's not their problem despite quickly changing their firmness ratings to a max of 'medium' on this mattress. Deeply regret buying from this retailer, spent over £1,000. Disgusted!”

Helpful Report

Posted 7 years ago

“Dreadful product, not fit for purpose. It was assembled incorrectly, but even after sending out a 'technician' to fix the problem, it didn't work. After-Sales customer service extremely unhelpful and rude and refused to take back/ refund the purchase. I will of course never use them again and strongly recommend people thinking of buying through them to consider very carefully as they're lovely when they they're selling you something but very ugly if there are any problems post-delivery.”

Helpful Report

Posted 7 years ago

“Would give 0 of 5 if I could. The store staff were great but the delivery was shocking. I asked for a specific date and they said that was fine for delivery. But then I didn't get the call/txt 24 before to confirm, not the txt to say if it was a 7-12 or 13-18 hr delivery window or the call a hour before that I asked for. Not getting the call I pop out to the corner shop, I miss them and the wait in all day for a delivery that I have missed only to be told when I ring customer service at 17:45 that they turned up while I was out at 07:50. Then told that by customer service that they did ring and that maybe my phone isn't working! Starting to think they didn't even turn up and are lying to me as my phone is fine (filling this in on my phone) and there is no sign of a 'sorry we missed you card'. If they can't redeliver to a time that suits me and may ask for a refund.”

Helpful Report

Posted 7 years ago

“The short version. Ordered a wardrobe and two chester drawers 6th January 2018. After 8 days off work to receive faulty or no parts, 8 months on we still dont have a completed order. Customer services have refused to collect faulty parts until new ones are delivered, they have refused to get a manager to contact me and from the amount of representatives i have spoken to i would say it is a huge department that is obviously needed to deal with this more than poor service, if i could give a minus star i would. Most stressful purchase ever made.”

Helpful Report

Posted 7 years ago

“Bensons is very inflexible. They only offer one or two days during a week for delivery, and then give you a six hour window for delivery. They don’t care that some people have lives or jobs! Bensons representative said that it’s because it’s free delivery - ie you buy cheap, you get rubbish!”

Helpful Report

Posted 7 years ago

“DISGUSTING COMPANY, DISGUSTING CUSTOMER SERVICE, DISGUSTING TREATMENT and staff who need training in MANNERS....the list goes on. DO NOT EVER EVER buy a mattress, bed, furniture from Bensons or Harveys. This company needs investigating, STRUCK OFF and I hope they go into administration. They will take your money and you will never see it again. DODGY AND ADVOID”

Helpful Report

Posted 7 years ago

“delivery date was not kept, the store hadnt prompted us for the balance payment. the bed which was actually a staples bed didnt seem as good as the in store one. they had supplied the wrong feet. customer service just go through the motions until you go away. i wish i had read this column before. never again harveys or bensons. apparently their parent company a south african outfit nearly bombed in december 2017. delivery was dhl with benson s badged shirts, they were ok. the bed was badly finished and one thread was faulty to attach the headboard”

Helpful Report

Posted 7 years ago

“Bought a mattress and was told to get it out of its once home to let it rise properly. Was not told that as soon as it was opened it couldn’t be returned for a full refund. Brought it back to store for a refund, they couldn’t help so I had to call their customer services the following day and lost 20% of the purchase price because it was open, even though I explained that had not been mentioned on purchase. Very disappointing and unhelpful experience. Won’t be shopping with them again.”

Helpful Report

Posted 7 years ago

“After sales and customer service is appalling. They are happy to take your money but that's when they stop being interested. Disgraceful service from such a big company. Stay clear!!”

Helpful Report

Posted 7 years ago

“Do not buy from Bensons, their customer service is awful. Three years ago we spent £ 1250 on a bed with a New Airflow 5000 plus mattress. The mattress started to sag, so we complained and FIRA came to put and their report found it to be faulty. We were offered a new one and we actually spent £100 more. They stated they would collect product when they delivered the new one. The delivery men from Bensons arrived but refused to take away the old one stating it was 'contaminated'. This is a load of rubbish, it's a con and they obviously don't want the trouble to dispose of old mattresses. When I complained to customer services saying we are elderly and stuck with the old mattress in the bedroom, the agent didn't want to know, and wouldn't let me speak to a manager. She even suggested we contact the Council to have it removed, which would cost us about £50. We now wish we'd gone to John Lewis and never stepped foot in that Bensons store”

Helpful Report

Posted 7 years ago

Bensons For Beds is rated 1.2 based on 1,779 reviews