Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,779 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bed from bensons , arrived damaged , ordered a replacement , told it would be 4 weeks ,waited in for delivery never turned up during time. STILL WAITING .”

Helpful Report

Posted 7 years ago

“Our £1400.00 bed and mattress was thrown off the van on to the sodden roadside. The delivery persons damaged the walls in our house, the bed was filthy, damaged and ripped. We had to take the day of work to try and resolve the issue. We were offered £50 Benson for Beds vouchers and a 4 week wait for a replacement. Absolutely shocking way to treat customers we are now seeking a resolution through our credit card company. Disgusting.”

Helpful Report

Posted 7 years ago

“Everything went wrong with this Company. Late delivery, followed by no delivery, (the bed had been taken of the van because "somebody read the notes wrong!". )Delivery eventually came in 3 separate lots, for which I had to take 3 days off work. Rude Customer Services. Ordered bed assembly as my husband is disabled and was told it was £15. The guy who came to assemble the bed - who was actually the Manager of the store demanded £40 in cash. When I explained I did not have £40 as I was told it was £15 he refused to leave until I had taken the money out of my husbands wallet! I felt very very venerable as he was in my house at 6.30 at night with only my husband with Alzheimers with me. I have put a complaint in writing to their Customer Services and have been told the bed assembly was not part of the contract and they cannot take any action. This company is disgusting, I am taking them to the Furniture Ombudsman and will never under any circumstance buy from them again.”

Helpful Report

Posted 7 years ago

“Dreadful customer service! Motor broke on bed specifically bought for someone who is very disabled. Kept promising to be fixed and 9 days later still waiting. They were at the mercy of the supplier of the new motor. Shambles.”

Helpful Report

Posted 7 years ago

“Poor quality products, high price, no customer service. It's shame you cannot put less than 1 star. The don;t deserve a single star.”

Helpful Report

Posted 7 years ago

“Ordered a bed and mattress set from them it wasn't that expensive around £700.00 , 10 months later the mattress has sagged and is uncomfortable, their engineer came out and said it was normal wear and tear and there is nothing wrong with it customer service have basically gave me the finger too.... all in all great experience when you buy but you are on your own oh and the 5 year guarantee they put on the mattress is about as much use as a nuns t**s .... AVOID LIKE THE PLAGUE”

Helpful Report

Posted 7 years ago

“Ordered Bedroom furniture, that was delivered after 8 weeks, it came with faulty drawers, scratches on mirrored doors and chipped doors and missing rails. Have been trying to contact customer service for 48 hrs and not been able to speak to them. Local Store manager in Hedge End is highly unhelpful and rude and disconnected my call.”

Helpful Report

Posted 7 years ago

“Really bad customer service at all points after our payment was made. Unfortunately we ordered the wrong size mattress - our mistake. However, we did not open the mattress and called them the same day to ask if we could swap for a larger and more expensive version. We were told there is a 20% fee, as they would not be able to sell the mattress "as new". Having worked in retail where we had similar policies - it is obvious that a completely unopened item can be sold as new, especially as it was literally 2 hours from delivery to phone call. I have been hung up on, live chat left and spoken to like they would be doing me a favour by charging me the 20% on top of the extra purchase cost. And about 3 hours on hold and in silly phone calls where everyone says "they would help if they could" - this clearly is not the case. I am appalled that in this day and age, such archaic policies exist and that customer service is not a priority. And if I had purchased it without seeing an example first or online, I would get the 14 days distance selling rule to send back. So they would take it then? Bizarre and terrible. I would never use them again, and would suggest that they employ customer service team members that don't patronise customers and talk to them like they are idiots. Edit: I have purchased a new mattress from a different company as would rather spend more money than acquiesce to their "favour"”

Helpful Report

Posted 7 years ago

“DO NOT USE THIS COMPANY!! WE HAVE HAD A SHOCKING EXPERIENCE WITH THEM AND WILL NEVER ORDER FROM THEM AGAIN! WILL BE REPORTING THEM TO THE OMBUDSMAN THIS WEEK AND WOULD URGE OTHERS TO DO THE SAME.BENSONS SHOULD BE SHUT DOWN!”

Helpful Report

Posted 7 years ago

“Ortho mattress £350, delivered with sagging all along centre of mattress. I was advised the filling takes time to settle and it needs turning every two weeks. After four weeks it is worse. I cannot sleep on the soft saggy mattress as it is nothing like the firm mattress we ordered from the store. Customer Service asked for photos of it, which we did, they said they could see the base was not from Bensons for Beds and therefore it is our fault not theirs, if the space between the wooden slats is more than 7 cm then it is definitely our fault! Nobody had said anything about this when I bought it from the store, despite my telling them I had a wooden bed frame and the last mattress was good on it for ten year. They think it is a comfort issue not a fault with the mattress and an independent inspector will be calling soon to verify this. Customer Services were extremely rude and unhelpful. We shall see what the technician from their independent company says. I can see many other customers have had this same problem with their reject mattresses, is it a scam?”

Helpful Report

Posted 7 years ago

“Had a faulty mattress replaced three years ago, was upgraded due to numerous issues with the previous mattress and failed delivery/service. Replacement mattress has developed a fault where the side wall has collapsed after 3 years. Numerous texts, calls and messages later they have agreed has fault but are trying to deduct the upgrade and provide me with the price of the original mattress which was 8 years old (with a 10 year guarantee) when replaced 3 years ago. Impossible to deal with, I am issuing a court summons as had enough with this kind of service. Don't use them!!”

Helpful Report

Posted 7 years ago

“Fault with mattress. Supplied us with wrong e-mail address to send report to. Then claimed report was not good enough and stated the drivers had not reported any fault. The fault had been packaged over so the drivers would not have seen it. This has now gone on for over a month without them fixing it. Customer Service is shocking.”

Helpful Report

Posted 7 years ago

“Ordered a bed £1600 arrived wet. Was told it was up to me if I accepted it. Rejected naturally, it's been weeks now and the appallingly customer service team can't even tell me if another's been ordered,!! When I said I want a full refund they said sorry wrong department Just shocking”

Helpful Report

Posted 7 years ago

“Shop staff and salesman very helpful and friendly, so we fell for it - the aftersales experience though was positively vile. There are plenty of places you can buy a bed from, try any of them other than Bensons. our 2-3 week delivery became 6-8 weeks, bed turned up without headboard, delivery idiots damaged the house, stairs and wallpaper then urinated all over the bathroom floor (didn't wash their hands either) so we had to repair their damage and clean up their urine. The headboard still hasn't turned up, countless calls and emails go ignored, complaint about delivery ended up with my wife being called a liar - we're 2 months into complaining and chasing a crappy headboard. Do yourself a favour and go somewhere else - Bensons really put the 'screw you' into aftersales customer service”

Helpful Report

Posted 7 years ago

“Telford manager a disgrace! Treated my family and saleswoman like dirt! Made saleswoman CRY! DEGRADED her and us! Refused to help. Vile vile customer service!”

Helpful Report

Posted 7 years ago

“Headboards turned up no beds, impossible to contact customer service, had disposed of old one, was told to buy a blow up bed and they ll reimburse. Earliest a week to re deliver, absolutely appalling service.”

Helpful Report

Posted 7 years ago

“Bed was delivered with a part missing, now having to wait 2-3 weeks for it to arrive - meanwhile no bed to sleep on, lots of apologies but no follow up. Arrange for 2 follow up calls, neither took place - I had to ring - nobody at suppliers to give information. Really disappointed with service - how can you dispatch a bed with a whole side missing???”

Helpful Report

Posted 7 years ago

“I agree with the reviews written here and have had the same experience. It is amazing how many reviews there are within just a few days saying the same thing. Staff at bensons are not properly trained. They give incorrect information and don’t tell you everything . A book is given with terms after you have bought matress and it doesn’t match what the staff say. When challenged L at Stevenage branch said ‘oh it must have changed’. Managers are not prepared to accept responsibility for their staff. Get shoved from shop to customer services and back to shop. DONT GO TO BENSONS.”

Helpful Report

Posted 7 years ago

“Bought two mattresses for £800..the salesman took our money, pointed out that details of the 40 night comfort guarantee were in the wallet which he then gave us, which contained the terms and conditions.....the mattresses were awful, only managed two nights before sleeping on the spare bed. Phoned the shop to request changing the mattresses under the 40 night guarantee. Then we were told that the guarantee didn't apply because we only bought mattresses - customer services just pointed out the clause in the guarantee even though the guarantee was handed to us after we'd paid for the mattresses. Would have been good if the salesman had pointed out that the item in the wallet about 40 night comfort guarantee didn't apply to us. So we're stuck with two brand new, extremely uncomfortable mattresses.”

Helpful Report

Posted 7 years ago

“My partner and I ordered a mattress from Bensons, however long delivery wait of literally weeks meant we would not have a mattress for the first week in our new home. The following day we found mattressman who could deliver mattress a lot sooner, infact before we even moved in. The next day I attempted to cancel our order with Bensons to be told that as we were a few hours over the 24 hour 'free' cancellation period, they would charge us 20% of our purchase to cancel. Yes this was on the t&c's when we read them, however who would even think that such a rule would exist?! The delivery could of been better communicated i.e. I would of preferred being informed the day before that delivery would be at 11.00 instead of phone call at 07.00 in the morning. Delivery was also a few hours late and when it arrived one of the men started taking photos of the mattress in the bedroom without explaining what he was doing. I had to ask why they were taking photos in my home. Luckily, mattressman did not charge for cancellation, as we could not afford to pay Bensons fees.”

Helpful Report

Posted 7 years ago

Bensons For Beds is rated 1.2 based on 1,779 reviews