Bensons For Beds Reviews

"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

"A few years ago my son bought a new bed, with the money he got for Christmas, and the mattress has got some major issues, and I sent Benson for beds some pictures, and they came back to me and said that his mattress has a fault and because it is under warranty still we could have a replacement but the original bed my son bought has been discontinued, and the Benson for beds store near me has closed down and the other stores that is supposed to be near me but they are miles away from us and no one can drive in our house for medical reasons, and they have suggested that we find one online but because of my son's disability he needs to try the beds before getting another one, and I have asked for a refund, but they are offering a voucher to buy a new bed from them"

"A few years ago my son bought a new bed, with the money he got for Christmas, and the mattress has got some major issues, and I sent Benson for beds some pictures, and they came back to me and said that his mattress has a fault and because it is under warranty still we could have a replacement but the original bed my son bought has been discontinued, and the Benson for beds store near me has closed down and the other stores that is supposed to be near me but they are miles away from us and no one can drive in our house for medical reasons, and they have suggested that we find one online but because of my son's disability he needs to try the beds before getting another one, and I have asked for a refund, but they are offering a voucher to buy a new bed from them"

"We purchased a bed base with headboard 3 and a bit years ago \r\nThe mattress was a Tempur which we are still pleased with, it came with a 10 yr guarantee- the base came with a 5 year guarantee and has now broken twice - you think it would be covered under the guarantee- but NO - they have advised me to get and independent report re the fault and will give me a percentage towards the report cost ? Around \u00a3150 plus vat and they will give me up to \u00a3100 towards it if it is a manufacturing issue ? How can this be a guarantee for 5 years Could anyone advise please - the first issue was resolved with no problems - so why are they refusing to even inspect this time as it\u2019s on the opposite side of the base ?"

"Poor service defective goods 1 year 4 beds and still not resolved stay well clear \u00a32k bed and the customer service offer me \u00a375 good will for my 4 days off work up to 90min a time on hold position 68 in a queue failed motors damaged fabric defective communication module is just some of the poor quality and service received"

"Poor service defective goods 1 year 4 beds and still not resolved stay well clear \u00a32k bed and the customer service offer me \u00a375 good will for my 4 days off work up to 90min a time on hold position 68 in a queue failed motors damaged fabric defective communication module is just some of the poor quality and service received"