benuta.co.uk Reviews

Name: benuta.co.uk
Address: Hohe Str. 87, Bonn, North Rhine-Westphalia
Rating: 4.19

4.2 Rating 423 Reviews

79 %

of reviewers recommend benuta.co.uk

About benuta.co.uk:

Our heart beats for carpets and home accessories. For us, home is the place that expresses our personality and individuality and invites us to feel good and relax. We believe that anyone and everyone can easily create such a place for themselves. That's why we do everything we can to support our customers with our products and an inspiring shopping experience.

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benuta.co.uk 5 star review on 3rd May 2025

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took long for delivered but it’s ok”

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Posted 3 weeks ago

“Was not happy with rug as too small and couldn’t return as I made it very difficult to do so. Very disappointed”

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Posted 3 weeks ago

“Not very happy”

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Posted 3 weeks ago

“I don’t no if anyone is able To help with my review and complaint”

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Posted 1 month ago

“Initally ordered on the 16th January. Didn't get a shipping notification until the 23rd. That order then sat in a warehouse in Germany for 2 weeks, made its way to the UK for less than 1 day and was returned to Germany, whereupon UPS claimed to have lost it. Benuta agreed to a refund and added a 20% voucher for a replacement order. That order (11th Feb) was then dispatched without the required non-EU documentation, so was again stuck in the German warehouse for a week waiting for that, which was only suppplied after I chased Benuta for it. If you're hoping for a stress-free speedy delivery, look elsewhere.”

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Posted 2 months ago

“See above - nothing to add”

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Posted 2 months ago

“Appreciate if they have an online chat option or a customer service call line.”

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Posted 2 months ago

“Delivery is not good.”

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Posted 3 months ago

“Not sure if I’ll purchase again due to very long delivery and very different colour of rug”

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Posted 3 months ago

“It is a bit arduous returning rugs from the UK. You've got to find an email with the original invoice, email them to request return, affix customs notice and original invoice to outside of box in a clear pocket of your own construction and its a big heavy box to take to a Parcelforce office especially in December when the post offices are rammed. The returns label that prints off the email is too small so you end up screenshotting the return label and blowing it up in printing. You fill out a custom label asking for custom code (I had to email customer services who told me I didn't need to fill this out). All in all it wasn't smooth and seamless. Returns should be easier and presumably the thin large rugs need backing tape or sticky underlay to stay flat (this is a non-tested belief and therefore speculation).”

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Posted 4 months ago

Hi there, Thank you for your review and for sharing your thoughts on the return process. We’re truly sorry to hear that you found it to be cumbersome and confusing, especially during such a busy season. We appreciate your feedback about the returns label size and the customs documentation. Your input is helpful as we continuously work to improve our processes. Regarding the rug's flatness, we understand your concerns and will take them into account for future product considerations. If you have any further questions or need assistance regarding your return, please don't hesitate to reach out to our Customer Service team. We’re here to help! Warm regards, The Benuta Team

Posted 4 months ago

“benuta.co.uk was really good in keeping me updated. I am still disappointed about the quality and smell of the rug.”

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Posted 5 months ago

Hi Bruna, Thank you for taking the time to share your thoughts with us. We appreciate your feedback and are glad to hear that you found our updates helpful. However, we’re sorry to learn that you're disappointed with the quality and smell of the rug. We take quality very seriously and your comments will certainly help us as we continue to improve our products. If you have any further concerns or would like to discuss this in more detail, please don’t hesitate to reach out to our Customer Service team. We're here to assist you! Warm regards, The Benuta Team

Posted 5 months ago

“Good delivery and return.”

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Posted 5 months ago

“Returning items too expensive.”

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Posted 5 months ago

benuta.co.uk is rated 4.2 based on 423 reviews