benuta.co.uk Reviews

Name: benuta.co.uk
Address: Hohe Str. 87, Bonn, North Rhine-Westphalia
Rating: 4.19

4.2 Rating 423 Reviews

79 %

of reviewers recommend benuta.co.uk

About benuta.co.uk:

Our heart beats for carpets and home accessories. For us, home is the place that expresses our personality and individuality and invites us to feel good and relax. We believe that anyone and everyone can easily create such a place for themselves. That's why we do everything we can to support our customers with our products and an inspiring shopping experience.

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benuta.co.uk 5 star review on 3rd May 2025

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We wanted to return the item and found the process so complicated we have not succeeded. Please help.”

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Posted 2 weeks ago

“The product I ended up purchasing is lovely but when I contacted customer service with queries before purchasing they weren't very helpful.”

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Posted 3 weeks ago

“Nice rug well made lovely coulers unfortunately didn’t go in my room and I felt it was to much hassle to return so gave it to my brother but no complaints”

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Posted 3 weeks ago

“I have not contacted them but have always received my rugs within a good time”

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Posted 3 weeks ago

“Although the rug is as expected, the issues with the tracking, delivery, and customer service were frustrating. I am unsure if I would purchase from this company again.”

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Posted 3 weeks ago

“Unsatisfied with rug due to unsettling ripples and movement. Finding it difficult making contact with Customer Services”

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Posted 1 month ago

“Ok service from them wish they’d take it back”

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Posted 1 month ago

“Ok so far, one good purchase one not so”

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Posted 1 month ago

“Unable to comment on the company that provided this product.”

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Posted 1 month ago

“Customer service is good.”

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Posted 2 months ago

“1st time buying of this company and would be hesitant to buy again”

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Posted 3 months ago

“Accurate delivery times on the shopping page would be good, as it took 2 weeks longer than expected to be delivered”

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Posted 3 months ago

“Love the website. Shame my rug sheds so much, it’s put me off making more orders. But good customer service”

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Posted 4 months ago

Hi Rhianna, Thank you for taking the time to leave a review! We’re thrilled to hear that you love our website and appreciate your kind words about our customer service. However, we’re truly sorry to learn that you’ve experienced shedding with your rug. Customer satisfaction is our top priority, and your feedback helps us improve our products and services. If there's anything we can assist you with or if you have further concerns, please don’t hesitate to reach out to us. Warm regards, The Benuta Team

Posted 4 months ago

“The ordering process is user friendly. The photos are not accurate pertaining to my particular order. The rug looked much darker and thicker than it in fact was.”

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Posted 4 months ago

Hi Valma, Thank you for your review! We’re pleased to hear that you found our ordering process user-friendly. However, we’re sorry to learn that the rug did not meet your expectations in terms of color and thickness. We take your feedback seriously, as it helps us enhance our product descriptions and images. If you would like to talk about your experience further or need assistance, please feel free to reach out to our Customer Service team. We’re here to help! Warm regards, The Benuta Team

Posted 4 months ago

“Arrived after a few days, packaged well. Did not like the item though”

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Posted 4 months ago

Hi Kim, Thank you for your review! We appreciate your feedback and are glad to hear that the item was packaged well and arrived promptly. However, we’re sorry to learn that the item did not meet your expectations. Your satisfaction is important to us, and we take your comments seriously as we continuously work to improve our product offerings. If you'd like to discuss your experience in more detail or need assistance, please feel free to reach out to our Customer Service team. Warm regards, The Benuta Team

Posted 4 months ago

“Waited for several days for delivery, but was able to contact the company and was given reassuring updates.”

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Posted 5 months ago

Hi there Thank you for taking the time to share your thoughts with us! We're glad to hear that our team was able to provide you with reassuring updates during your wait. We strive to keep our customers informed, and it’s great to know that we could help in that regard. We understand how important timely delivery is, and we appreciate your patience. Your feedback is valuable to us as we continually work to improve our services! If you have any further questions or need assistance, please don't hesitate to reach out. We’re here to help! Warm regards, The Benuta Team

Posted 5 months ago

“A little bit slow processing refund. No updates on colour issue.”

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Posted 5 months ago

Hi Vladimir, Thank you very much for your feedback. We’re sorry to hear the refund processing took longer than expected, though we’re glad to see our Customer Service team was able to assist with the return and verify the color in our current stock. For future orders, we recommend ordering a sample if you’d like to confirm color and texture beforehand, as this can help ensure a perfect match. Your comments are invaluable to us as we strive to improve our communication and processing times. If you have any additional questions or need further assistance, please don’t hesitate to reach out. We're always here to help! Warm regards, The Benuta Team

Posted 5 months ago

“Reasonable shop but I didn’t know the rug would be shipped from Germany - I wouldn’t have bought it if I knew.”

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Posted 5 months ago

“The rug itself is very nice and exactly as described, unfortunately the delivery was the issue, not in the timescale given and took ages to arrive, having been “lost” at one point in Germany, poor communication from company and delivery company”

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Posted 5 months ago

“The delivery service was good, only concern is the odour of the rug”

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Posted 5 months ago

benuta.co.uk is rated 4.2 based on 423 reviews