benuta.co.uk Reviews

Name: benuta.co.uk
Address: Hohe Str. 87, Bonn, North Rhine-Westphalia
Rating: 4.19

4.2 Rating 423 Reviews

79 %

of reviewers recommend benuta.co.uk

About benuta.co.uk:

Our heart beats for carpets and home accessories. For us, home is the place that expresses our personality and individuality and invites us to feel good and relax. We believe that anyone and everyone can easily create such a place for themselves. That's why we do everything we can to support our customers with our products and an inspiring shopping experience.

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benuta.co.uk 5 star review on 3rd May 2025

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing”

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Posted 1 week ago

“Not sure where the rug is?? Pls?”

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Posted 1 week ago

“Useless, first and last time. Imagine asking for a customer review on an order I never received.”

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Posted 1 week ago

“Terrible service”

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Posted 1 week ago

“I found them difficult to deal as you couldn’t call them and there was a long delay on emails”

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Posted 3 weeks ago

“I bought a rug from here My rug was a mess Told them to pick it up But no answer Keep on dragging the matter”

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Posted 3 weeks ago

“Customer service is almost non-existent which is a shame because the product is good. Takes days for a reply and the replies are robotic cut and paste, not engaging with what you've actually asked them, sometimes sounding quite rude. They told me repeatedly they had sent a return label when they hadn't and it took a couple of weeks just to get a return label and address so I could swap the rug for a bigger version.”

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Posted 3 weeks ago

“No tracking updates and no item Did eventually get a refund”

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Posted 1 month ago

“Terrible service. I was told to wait 2 weeks to see if product which had tracking would turn up. Total waste of time”

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Posted 1 month ago

“Poor customer service”

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Posted 1 month ago

“Awful. Poor communication!”

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Posted 1 month ago

“Late delivery without explanation.”

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Posted 2 months ago

“Poor Communication.”

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Posted 2 months ago

“Was very disappointed after waiting weeks then it came damaged and very poor quality”

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Posted 2 months ago

“I ordered 2 rugs 0n 11/01/25 & had to contact Benuta about a delivery date, only to be told that the rugs I had ordered were out of stock! Neeles to say I am still waiting to be contacted about the promised refund! Not good business pratice at all. Sharon Wild”

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Posted 2 months ago

“Please contact me to tell me where the rest of my order is!!”

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Posted 2 months ago

“Do not use this company they are scammers.”

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Posted 2 months ago

“My rug has not arrived as benuta dispatched to wrong address. They have refused to follow this up. I have waited 6 weeks and had no help whatsoever. Worst company ever and I have reflected this in many online reviews.”

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Posted 2 months ago

“Sadly, the rug never arrived. We kept following the tracking, which shows it was returned to Benuta on 1st February. We’ve emailed customer service, but they said they would only issue a refund once the rug was back with them—despite the fact that delivery was never even attempted at our address. According to the tracking, it arrived back with them on 1st February, yet there’s still no sign of a refund. So, we’re left with no rug and no refund. We’re very disappointed, as we really wanted this rug for my son’s room.”

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Posted 2 months ago

“Wouldn’t use again Took too long to receive my rug”

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Posted 2 months ago

benuta.co.uk is rated 4.2 based on 423 reviews