benuta.co.uk Reviews

Name: benuta.co.uk
Address: Hohe Str. 87, Bonn, North Rhine-Westphalia
Rating: 4.20

4.2 Rating 429 Reviews

79 %

of reviewers recommend benuta.co.uk

About benuta.co.uk:

Our heart beats for carpets and home accessories. For us, home is the place that expresses our personality and individuality and invites us to feel good and relax. We believe that anyone and everyone can easily create such a place for themselves. That's why we do everything we can to support our customers with our products and an inspiring shopping experience.

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benuta.co.uk 5 star review on 10th May 2025

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful returns process. Having waited longer than stated on delivery to then recieve an item of poor quality is one thing but the hoops to jump through and the £20 returns fee is terrible. Will not use this company again”

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Posted 3 months ago

“Parcel never arrived. Had to chase numerous times to get my refund. Appalling service.”

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Posted 3 months ago

“Terrible - still haven’t received order almost a month on.”

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Posted 3 months ago

“If I could give service zero stars I would. Delivery time is stated as 6-8 days. The rug was delivered over a month after I ordered. Tracking doesn’t work so I was left guessing if/when it would arrive. I was on holiday when it eventually came and could thankfully ask a neighbour to check it was not left on my driveway as I received no confirmation. Despite having a co.uk address they are not in the uk which is dishonest and I wouldn’t have ordered if I’d known as delivery is bound to be longer and I needed the rug sooner. The rug itself is great which is why I’ve given 2 stars. I wanted a latex backed rug that wouldn’t move and it is ideal for that. Would not use again because the stress of not knowing when/if it might arrive isn’t worth it. They need to be honest about their location and delivery times and reduce costs accordingly.”

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Posted 3 months ago

“Not fulfilled my order (so far) and it’s been a month and a half since ordering.”

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Posted 3 months ago

“still not received”

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Posted 3 months ago

“Very poor service. They make it very tricky to return if not right. Wouldn't recommend”

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Posted 3 months ago

“the worst and lowest quality carpets are here. Moreover, customer satisfaction is zero. They never care. Never shop, never buy anything. Your money and time will go to waste. I ordered 2 carpets about 2 months ago, 2 pieces of 140*200, but they sent me a 300*200 carpet and it arrived 12 days later. I asked for a refund, they said you can keep the carpet and we will refund 90% of it, but they did not. They did not answer my e-mails. The carpet is supposedly washable, but I threw it in the trash after washing it once.”

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Posted 3 months ago

“Do not recommend”

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Posted 3 months ago

“Unfortunately, I never received my order and haven’t had the refund I requested a month later, either. Avoidant!”

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Posted 3 months ago

“Order did not arrive”

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Posted 3 months ago

“Carpet arrived completely bent, was not transported on a roll but packed in a box that was too small. Nobody responded to repeated queries and requests to collect the product. I have claimed the amount on my credit card. Inadequate customer service, unacceptable goods, will no longer order from this company.”

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Posted 3 months ago

“I placed an order on December 19, 2024, and I have not received anything yet, especially now that it's January 13, 2025. No response from Customer service !!!!! I sent email but no reply!!!”

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Posted 4 months ago

“Please help. I have not received my order”

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Posted 4 months ago

“Never received my parcel!!!”

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Posted 4 months ago

“Don’t think you should be selling to uk unless you have a warehouse here and the process of receiving the rug and sending it back is made quicker and easier. Also a contact number for customer service would be good for uk residents.”

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Posted 4 months ago

“never received it !… Benuta cancelled my order and refunded my money without telling me. When I called to ask what was going on, I was told the item I ordered was out of stock!.. Really poor service and communication from start to finish with this company. Avoid Benuta.”

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Posted 4 months ago

“Still not received item”

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Posted 4 months ago

“Customer communications absolute nightmare the whole process from beginning to end was horrendous. Your returns policy is the by far the worst and most stressful process I have ever experienced would never buy another rug from you that is for sure”

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Posted 4 months ago

“Don't know yet.they will not pay ne back my £250 refund”

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Posted 4 months ago

benuta.co.uk is rated 4.2 based on 429 reviews