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Best Gift Company Reviews

2.9 Rating 214 Reviews

46 %

of reviewers recommend Best Gift Company

Company Reviews

Product Reviews

2.9

Based on 214 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

08450941033

Location:

Wilne House 10 Salisbury Street
Long Eaton, Nottingham
NG10 1BA

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Best Gift Company 5 star review on 28th December 2023

Best Gift Company 5 star review on 3rd August 2023

Best Gift Company 5 star review on 3rd August 2023

Best Gift Company 5 star review on 3rd August 2023

Best Gift Company 5 star review on 23rd July 2023

Best Gift Company 5 star review on 22nd July 2023

Best Gift Company 5 star review on 19th July 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from Best Gift Company. They use glitzy ads at popular online sites and make you think they are in California. Wrong! They are in China. Your order won't even be shipped to the USA for weeks. There is no way to reach them or to cancel. They will give you a false FedEx number that is never activated.”

Posted 3 years ago

“Still waiting...after 30 days ! it’s still sitting in Wuhan China. Just received a email stating CSR will contact me in 12 hrs.”

Posted 3 years ago

“DO NOT BUY.... ITS A SCAM”

Best Gift Company 1 star review on 20th July 2020

Posted 3 years ago

“Paid with PayPal a 4 pack of underwear, I was sent someone else's tracking info. Never received my product! No hope for refund!”

Posted 3 years ago

“The company take you money but they don’t send the Order😡😡😡”

Posted 3 years ago

“this Is Such A Scam! ordered Something 2 Months ago and Still Hasnt Came In! No Number To Call!”

Posted 3 years ago

“I placed an order back in April over a hundred twenty dollars and as of today June 8th I still have not received my order! Do not recommend this company to anyone! I have one star because they do not offer half a star ! Debra Clark”

Posted 3 years ago

“Don’t bother with this company, I ordered over 4 months ago and still haven’t received the item. They don’t respond to emails. I contacted PayPal and unfortunately there guarantee wasn’t worth the effort. PayPal indicated that they were provided with a tracking number, but it doesn’t exist according to Australia post. Stay away from Bestbuy.vip and DONT rely on PayPal.”

Posted 3 years ago

“I ordered a 4 pack of underwear. They took the punt from me but never sent me what I had ordered. There’s no number to call or email address. It’s a scam. Save your money”

Posted 4 years ago

“i ordered a pedometer for valentines day for my wife that had a set of bluetooth headphones in it. now 2 months later i have no product and no response from the company from 2 different emails that i have sent to them. bad business.”

Posted 4 years ago

“I ordered from them four months age!!!!! Freaken scammers. Took my money from my pay pal and I never recieved anything. Please don't but from them . !!!!”

Posted 4 years ago

“What a ripoff Company, same experience as reported by others. I am very disappointed with Paypal., all they say is Oh Well!”

Posted 4 years ago

“I accidentally ordered 3 items and meant to only order 2. Customer service was very quick to change the order to 2, but said they would not credit my account for the 3rd piece until I verified I only received 2. I have verified this multiple times. They refuse to credit my account and even have sent something to me saying they did, however they. Did. Not. Terrible company. TRUST ALL THE TERRIBLE REVIEWS AND DO NOT ORDER FROM THIS COMPANY.”

Posted 4 years ago

“Horrible company I ordered my item January 26th, haven't received it yet after I called PayPal to get my money back and the contacted them I got a email with a tracking number saying it was on the way I haven't looked at tracking number if I don't receive it by March 11th PayPal will issue my refund DON'T BUY FROM THIS COMPANY.”

Posted 4 years ago

“TERRIBLE. Do not order from them. It took 6 weeks to receive the order which arrived 10 days after Christmas. They blamed it on USPS but they didn't even mail it until December 24. I asked for a return and they said they would give me 20% off if I kept it. I said no, how do I return it. Then they ignored my emails - twice. I ended up keeping the stuff because I am pretty sure they would not give me my money back.”

Posted 4 years ago

“Seems I am having the same exact issues as others. In short, bought toy from Best Gifts. Arrived later than expected, but get this: when I complained that when tracking for delivery I noted it was at a station just 45 min from me and had stayed there over a week, the toy was delivered the very afternoon that I complained! Turns out toy quit working the day we used it. Since then it’s been me nonstop asking how to return the toy for a refund (per their 90 day return policy you have to ask for info). One response was to please take a video so they can see what it’s doing. I said no because this is already packed back up ready to return. Since then NO RESPONSES to emails. Ripoff company! DO NOT ORDER FROM THEM!!!”

Posted 4 years ago

“Nightmare of a company. I ordered Induction Crystal Ball for child. Ball and charging cord intact but in ripped-open package upon arrival weeks after expected. No instructions. Ball did not lift upon charging, just sat in my hand like a Christmas ornament. Best Gifts does not answer phone. I began corresponding with Best Gifts with request for return and refund. First email from Best Gifts: "Issues like this can happen. Unfortunately, we can't do anything about it." I wrote back, saying "You've got to be kidding." Best Gifts responded with request for image and video of product. I sent photo, did not send video as there was nothing to video -- just a crystal ball doing nothing. They responded that they "would really like" to help me. But they say: "We will need a video to check if the product is working at all. This will also help us assess the situation and look for the best possible solution for the issue." I responded: "Give me a break." Video would be of ball doing nothing. No response to that yet. Also no explanation for website's "90 day free return policy." We're talking only a small amount of money here, but clearly, this is a company people should steer clear of.”

Posted 4 years ago

“Ridiculous. Ordered Dec 9. Said it would arrive in 5-10 days. It shipped 14 days later on December 23rd and arrived January 4. They tried to blame it on the post office. Returned everything without opening the box. We will see if the refund goes through. DO NOT ORDER FROM THIS COMPANY!”

Posted 4 years ago

“Awful customer service. After the order was placed, money taken out of my account, and no confirmation that the product was shipped i reached out 3 times. I jut want to know if it has shipped or not and all i get is " the tracking number will be available in the nearest few days" or "please wait for a few days until the number starts showing the updates". WHAT number?? I have yet to receive a number 8 days later!! No mater how you phrase the question it doe snot get answered. therefore i will be disputing this with the credit card. It is unacceptable to take people money and not deliver or even be able to provide an update.”

Posted 4 years ago

“Having a terrible experience with customer service. I was sent 2 identical toys which contained 2 manuals that have nothing to do with the brand ordered. I tried to call, e-mail, even video the problem but have gotten no response. The toys arrived in crushed packages as well. This was a waste of money! I see I am not alone!”

Posted 4 years ago

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Best Gift Company is rated 2.9 based on 214 reviews