Best of Suffolk Reviews

Name: Best of Suffolk
Rating: 1.77

1.8 Rating 44 Reviews

18 %

of reviewers recommend Best of Suffolk

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1.8

Based on 44 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Best of Suffolk 1 star review on 9th June 2022

Stephanie Arnold

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being totally ignored by this company after being very Loyal to them before.. Since the pandemic began , they refuse to answer emails and telephone calls , about the our holiday, not very professional and they are alienating their customers, by ignoring them and consequently jeopardising future business , the trust between them and the customer has been totally lost sadly . Do not Recommend. Very poor customer service. No refund at present 😪😪😪”

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Posted 4 years ago

“Sadly re covid 19 my booking has been cancelled by best of suffolk yet they refused a refund, feel that they are keeping our money to keep their business afloat ..Never ever have i dealt with such a business that has shown absolutely no compassion humility or empathy especially at a time like this Disappointing and disgraceful along with profiteering are the only words I have to describe BOS ..”

Helpful Report

Posted 4 years ago

“Booked through best of suffolk but had holiday cancelled due to COVID 19. Holiday cost was £2500. Refusing to issue refund, only offering credit note which is no good to me right now nor will help with claiming through travel insurance. Not answering e mails or phone calls too.”

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Posted 4 years ago

“Best of Suffolk , sadly NOT best any longer ! Had been a long standing customer up to these unpredicted times of COVID-19, £1200 of my money withheld, being told can only rebook same property! Can never talk to anyone, I have asked numerous times for the directors to contact me. Withholding my money to keep there business afloat through these scary times. When they receive VAT deferral till 2021, loans and rateable refunds. While I have no income and using my money for something I didn’t even cancel and couldn’t of been rented out to anyone else! Also google reviews that should be independent !!??? Mine had been taken off same with Feefo?!! Feel so let down and confused to why and how can a company treat you so bad? When they are receiving help from the government as a consumer we are treated so badly... shameful ! There are social groups currently with same grievance on same company...”

Helpful Report

Posted 4 years ago

“COVD-19 unfair and unjust withholding of refund, have tried contacting, even google reviews deleted !? Sadly deceitful handling, keeping my money to keep there business afloat!”

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Posted 4 years ago

“Holiday booked at Knottebu westleton, have booked many times with Best of Suffolk. Holiday cancelled because of Coronavirus. Credit note issued only for this property up until December 2021. This cottage is fully booked!! Have emailed several times to ask if we can change to another property or have a refund. No one is answering the phone or my emails. Really very upset and now worried we may loose £600 come on best of Suffolk please contact me”

Helpful Report

Posted 4 years ago

“Booking cancelled by the company due to the virus. Having paid in full was told that the only option was to rebook, even that has to be this year and obviously there's not much chance of that happening. Feel robbed, they have our money, we have no holiday. They mention insurance, but their insurance does not cover. Very unhappy and have no intention of visiting this region again with this company.”

Helpful Report

Posted 4 years ago

“A company with no regard for customers. Due to go to a cottage in Rougham Suffolk on 4th May for our son's wedding (obviously postponed now due to current situation), Rectory Farm Cottage. Best of Suffolk cancelled our booking, but only initially offered a possible rebooking to the end of 2020 and said no possibility of a refund (£800+). We cannot rebook as we don't know when the wedding will be. Very unhelpful. They have not provided the service they contracted to provide. Nor does the insurance they sold us (Another £63 wasted) cover the current situation. Be warned. We are seriously out of pocket because of this company.”

Helpful Report

Posted 4 years ago

“Extremely disappointed. Out of pocket by over £400. Our holiday was cancelled by me five days before they decided to cancel all holidays due to Covid 19 outbreak. The total lack of empathy and flexibility from the owner who would not let us move the booking to another date forced me to cancel, so we lost a deposit of over £420. 5 days after I cancelled, the company said the owner had decided to let us change dates, funny that, probably because she was set to lose £1200. The dates however were not convenient for us so we were still not allowed a refund of deposit because 'they offered us a change of dates' irrespective of whether or not they are convenient to the paying customer! Then you look at their cancellation policy and every hurdle in the book is in there so you cant get your money back. Even if we'd taken out their Booking Protect Insurance they wont cover you for epidemic or natural disaster. Absolutely disgraceful. I'm glad I cancelled when I did as I was 6 days away from paying the whole remaining balance of £1200 and I dont think I'd have got this back!! Its all very well offering to change dates but if they're not convenient for you, be prepared to lose money due to circumstances completely beyond your control. They use FEEFO for their reviews and they're all 5 stars but they have control over that and another review on this site states they delete reviews that dont show them in a good light. Wish I'd found these reviews first.”

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Posted 4 years ago

“Worst company I have ever met. Wide angle photos house half the size. Secure garden not secure. Heating not working. Stairs like a cliff. They wouldn’t help or do anything absolute worst company do not deal with.”

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Posted 4 years ago

“Booked at Teachers House,Alderton.Do not book this cottage.Arrived to find swarm of flies in property....cobwebs and spiders in every room....dirty and stained carpets.....cupboards full of previous occupants food and dirty.....freezer in bad need of defrosting....plaster fallkng from ceiling.....paintwork throughout in need of refreshing....garden not tended for and overgrown.....and to cap it all a pool of blood on patio and dead rat on steps. Best of Suffolk did move us to another cottage but then made no contact with us to check it was suitable and gaving emailed them to express my dissatisfaction that email has been ignored too.Would not recommend Best of Suffolk....Customer Service is awful.”

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Posted 4 years ago

“The house was really nice but the garden is not dog or children friendly.Our dog is always kept on a lead so we know that what poisoned her was in the garden. The garden is totally wild , beautiful to look at but lethal for dogs and children. This is not a dog friendly house, so please do not take your dog with you. Our dog survived but the vet bills were nearly as much as the house rental. There is also a hidden pond with stagnant water. BEWARE dog owners.”

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Posted 4 years ago

“We put a 1 star review of The Seed Store At Peasenhall on their Feefo system.. They just deleted it. So I will put it here as they cannot delete thie ;)”

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Posted 6 years ago

“I have a back condition that means I cannot sleep on a memory foam matress so before booking through best of sulfolk to stay in this cottage i asked if mattress had memory foam in it the reply was No memory foam on arriving at the cottage it clearly was memory foam after to awfull night we curtailed our holiday returning home the owner of the cottage apologise d for getting it wrong but would not give us a full refund Ruined Holiday and two trips to the ostiopath very upset and angry”

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Posted 6 years ago

Best of Suffolk is rated 1.8 based on 44 reviews