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Betta Living Reviews

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

Company Reviews

3.3

Based on 882 reviews


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0161 622 9460

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Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just had fitted bedroom units , they are fantastic , this is the second time we have used betta living as just moved house . Our fitter Mel was great from start to finish . I asked for him as he did such a fantastic job last time . He completed the fitting with no fuss or bother and left the room spotless. The units are very well made and wouldn't hesitate to recommend Betta Living to anyone”

Posted 7 years ago

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I am very pleased to read your review, it is great to know that you are happy with the overall service, i will ensure your kind comments are passed onto Mel the fitter. Regards, Naila Customer Services

Posted 7 years ago

“My kitchen installation commenced three weeks ago and is still not finished. I was left without a sink for 10 days and no hob for 14 days and with 2 young children (2 &4) I would not call this minimal disruption as promised on their website. My phone calls and emails have not been returned and I have not been provided any details of when the job will be completed. The installation manager Mark Atkinson Has not managed any stage of the installation. If you have young children and want to avoid a health and safety nightmare with unfinished units avoid!”

Posted 7 years ago

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Sorry to read this, I believe Mark has already been in touch with you today and arranged for a fitter to return to complete the outstanding remedial works. Regards, Naila Customer Services.

Posted 7 years ago

“So far my boyfriends parents are in the middle of getting their kitchen fitted. This has taken about 5/6 weeks and still ongoing issues. The first was the doors fitted on the overhead cupboards, which weren't accessible if you are shorter than 5'5. The work hasnt been done as it should have been and conversations have gone back and forth to correct this. They have agreed with you, that some of the cost will be refunded and they are awaiting this. Today, they had a fitter come over to continue with the work, and argued that he is taking the family to court because he hasnt been paid by the company. Threatening behaviour in a clients house is unexceptable. They have tried to call the customer service team and emailed but not had any replies. This job is turning out to be a nightmare for all parties and needs to be addressed immediately.”

Posted 7 years ago

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Sorry to read your comments, I believe the payment issue was discussed with a member of the customer services team yesterday and is now sorted. With regards to the outstanding issues this has been passed onto the installation manager, Andy Marshall who will be looking into this. Kind regards, Naila Customer Services

Posted 7 years ago

“I am very happy with the work Ziggy has done in my kitchen a he is wery polite and helpful. Mrs Mary. Attard B79258.”

Posted 7 years ago

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We are pleased to know that you are happy with Ziggy's workmanship. I will ensure this is passed onto him. Kind regards, Naila Customer Services.

Posted 7 years ago

“We love our new kitchen it's such good quality and the fitters have been amazing . I would recommend Betta living kitchens to anyone. It's made a massive difference to home well done to a good company . Very professional and caring from start to Finnish .”

(42634) - Posted 7 years ago

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Thank you for taking the time to write this review, I will ensure your kind comments are passed onto the installation team! Just to advise that if you did recommend us to family or friends, and someone went ahead with an order, you could receive a e-voucher upto the sum of £250 to spend on our online brochure! Kind regards, Naila Customer Services.

Posted 7 years ago

“I had a kitchen fitted 3 weeks ago. The kitchen itself is nice and was done quickly however the fitters that were contracted by Better living removed all of my plug sockets. I now have no way of using appliances not even a kettle in my kitchen! I raised a complaint the same day and 3 weeks later no one is actually responding to me to the point where I have emailed the CEO to try and get someone to give me a response. I cant even get my walls plastered as they will need to chanel out for the new sockets so there is dust everywhere and my son is Asthmatic, still this doesn't seem to concern them. A very angry customer”

Posted 7 years ago

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I would really like to sort this out for you however you have not provided us with any information, I am not able to trace your order would you be so kind as to email customerservices@bettaliving.co.uk with your name, order reference and full code so that your order can be traced. Thanking you in advance. Regards Laura Customer Services

Posted 7 years ago

“Waiting for our refund after declining the job as the quote wasn't right for us after second thoughts. Totally no obligation quote is rubbish by the way don't believe that! Have been waiting 2 months now and looking towards legal action”

Posted 7 years ago

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Very disappointing to read, I am speaking with Ray and the accounts department to see why there has been such a delay. Please accept our sincere apologies. I will ask somebody to contact you today with an update. Kind regards Laura Customer Services.

Posted 7 years ago

“Review for job number B78828 Irene & Les Gabriel Ormskirk Lancs The whole process was very good, start to finish. The fitter was excellent.”

Posted 7 years ago

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Thank you for your 5* review. I will ensure your comments are passed onto all involved. Kind regards, Laura Customer Services

Posted 7 years ago

“Brilliant.”

Posted 7 years ago

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Thank you for your 5* review. I will ensure your comments are passed onto all involved. Kind regards, Laura Customer Services

Posted 7 years ago

“excellent service and fantastic fitting. very impresses”

Posted 7 years ago

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Thank you for your lovely comments, I will ensure they are passed over to all involved. Kind regards Laura Customer Services

Posted 7 years ago

“Kitchens themselves are fine. Where they fall down is the fitting. We paid for them to fit as well as supply and massively regret it. Fitter was a day late - not a massive issue. When turned, he ripped out the hob + oven before proceeding to leave at 12pm. The next day he announced he was going to do another half day, then not come back the next day at all. Calling Betta Living results in promised callbacks that aren't made, or at least aren't made quickly. Highly recommend getting someone local and trustworthy instead of this lot.”

Posted 7 years ago

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Good Morning, I am very disappointed to hear this. Please accept our sincere apologies. I will ask the installations manager to look into this complaint. Kind regards Laura Customer Services.

Posted 7 years ago

“The salesman/ detailed survey guy was/ were on time, helpful and knowledgeable . The kitchen fitters were fantastic and the finish is of a high standard. However the plugin the sink has came off and won't work & the cold tap head has came off ! Not impressed after 4 weeks Tania Jedburgh Scotland”

(42632) - Posted 7 years ago

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Thank you for taking the time to write this 5* review, we really appreciate it! I will ensure your comments are passed on to the relevant people, including the fitter, Greg and his team. Kindest regards, Naila. Customer Services

Posted 7 years ago

“Good quality solid furniture and well fitted, looks stunning.”

Posted 7 years ago

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Thank you for your 5* review. I will ensure your comments are passed onto all involved. Kind regards, Naila Customer Services

Posted 7 years ago

“Designer brilliant.Surveyor ok. Lead up very stressful could not get the info required for my electricians. Kitchen fitters brilliant ans restored my faith in Betta Living.”

Posted 7 years ago

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Thank you for your review, i am pleased to read that you are happy with the experience you have had with Betta Living, i will ensure your comments are passed on to all who were involved. Kind regards, Naila Customer Services.

Posted 7 years ago

“Very happy with fitter but communication with office poor, girls who answer phone are fine but if we want to speak with Andy Marshall he never seems to return call and never answers the mobile number we were given. Kitchen not yet finished as not all the correct doors were sent the first time and when replacements arrived one was wrong colour, still awaiting replacement so fitter can come back.”

Posted 7 years ago

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Thank you for taking the time to write this review. Sorry to read that you cannot get in contact with Andy regarding the replacement parts and outstanding work. I trust he is currently looking into this and i have passed this onto him requesting contact to be made to you ASAP. Regards, Naila Customer Services.

Posted 7 years ago

“Vanessa- for my previous post, a simple sorry is not going to solve the matter. So you are basically admitting that the designer didn't advise me properly! And yet, the designer made me sign the contract- so basically a contract signed on falsehoods isn't valid! Besides I haven't agreed to any dates for fitting- the person I spoke to said she will contact the designer and surveyor and get back to me! I am still waiting for that phone call, but not suprised at all that I haven't received one yet! That your customer service is poor is well established, and not returning the promised call only validates that! I have written to the customer services myself to agree to the original conditions or return my money! On the matter of saying sorry and getting away with it, can I now say that actually I will only pay only 3/4 of the money I said I would. I know I said that I would pay so much before, but sorry for saying that- now I won't pay that money? Please be wary of betta living salespersons! They tell one thing, mostly false promises and make you sign the contract and then do what they wish! I can't give them any lower than 1 star- would have done exactly that if I could”

Posted 7 years ago

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Sorry to read your comments. I believe this is currently being looked into by the Survey & Delivery team. I trust someone will be in touch with you in due course. Regards, Customer Services.

Posted 7 years ago

“I signed a contract with betta review recently for fitting 2 bedrooms. They were all very nice when selling their product. They said they would fix the bedrooms at a date of our convenience, and they would even fix the 2 bedrooms at separate times, if that is what we wanted. Both me and my wife work during week and also weekends sometimes, and we thought this was fantastic! They sent the surveyor, who was also very nice and said the same things- how great they are with their flexibility and how they always think of their customers convenience etc etc. Everything great so far. Now starts the real customer service, if that's what they want to call it! When they called us to fix a delivery date and the days to fix the bedroom, they were rigid with the dates. Not only that, the person was so rude on the phone- it was like take it or leave it attitude! And to think that it is us who are paying for this! And no question of fitting the 2 bedrooms on separate weeks- have to be done at the same time! We asked to speak to this person's senior who said they will move the dates, but they have to do both bedrooms at same time! I asked them why they tell 2 different things- very nice and lovely when selling it and something else when the job is to be done! They said they can't speak for the designer or surveyor- in other words- we can con you as we like when selling, but what we do is up to us, not you! I lost it by then and demanded my deposit back! At this point the lady said she would get in touch with the designer and surveyor and get back to me! Still waiting to hear and keen to know what pack of lies they tell me now! Please, please avoid betta living altogether! They know nothing about customer service! All they are interested is in your money! There are many other better companies who may cost a bit more than betta living, but they know how to treat their customers!”

Posted 7 years ago

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Very sorry to read this. I will send your details over to the department you have been dealing with and ask someone to contact you direct to discuss the issues you are experiencing. I can see on the system that you have booked and agreed to a delivery and fitting date. I can only apologies for what the designer and surveyor had previously advised you. Kind Regards, Vanessa. Customer Services.

Posted 7 years ago

“No stars for BettaLiving as the back office messed up from start to finish. I'm happy with my kitchen, but would never curse my worst enemy with having to deal with their customer support. Absolutely horrid!!”

Posted 7 years ago

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Sorry to hear you feel like this. I'm not too sure what the problems are as the kitchen has been fitted with no issues stated on the paperwork you have signed and sent to ourselves. If you need to discuss this further then please contact your installations manager with the number provided on a text sent to yourself 13.07.16. Kind Regards, Vanessa. Customer Services.

Posted 7 years ago

“Excellent customer service , patient planner who altereder the plans when our plans had to change and the fitter was professional, an excellent quality fit and very clean. I highly recommend beta living.”

Posted 7 years ago

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Thank you for taking the time to write this 5* review Mrs Dennis, we really appreciate it! I will ensure your comments are passed on to the relevant people, including the fitter, Russell . Kindest regards, Vanessa. Customer Services.

Posted 7 years ago

“Had 2 fitted bedrooms provided as per B79441. Despite one or two changes needing to be made to the original plans (which was actioned efficiently) the whole process has been extraordinarily excellent! As some of the other reviews illustrate, the ultimate success to any project is the quality of the fitter and with Ray we hit the jackpot. Nothing was too much trouble and he was continually advising and questioning, ensuring my wheelchair user wife was happy with the result! Very happy.”

Posted 7 years ago

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Thank you for taking the time to write these lovely comments Mr Curtis, we really appreciate it! I will ensure your comments are passed on to the relevant people, including the fitter, Ray. Kindest regards, Vanessa. Customer Services.

Posted 7 years ago

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Betta Living is rated 3.3 based on 882 reviews