Name: Betta Living
Rating: 3.30

“Absolutely appalling service. Completed on line form to arrange appointment, spoke to call centre staff this morning. She demanded my partner had to be there even though I explained he works nights. She then informed me that was the stipulation and they wouldn't come out and she then slammed the phone down. This is disgusting. DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 9 years ago

Please accept my apologies for this, although it is preferable for both parties to be in attendance this could have been worked round. Thank you for bringing this to our attention Kind regards Lesley Customer Services

Posted 9 years ago

“No mention of the minimum spend until two hours of the salesman being in my home. Not once have customer services called me back when they said they would. I was told all money was 100% refundable. This is a lie!! Stay away from this company.....”

Helpful Report

Posted 9 years ago

So sorry that you are disappointed, just to advise all monies are refundable but the remainder has to be accounted for differently hence the delay in getting back to you. Please accept my apologies for this. Kind regards Lesley Customer Services

Posted 9 years ago

“Unfortunately Betta Living have fallen at the first hurdle. I received a call to arrange a design booking, which was arranged for a time when I will be at home, but the fact that I could not guarantee my wife would be there at the same time was apparently an issue and they wanted to re-book it. We have spent a lot of time planning the kitchen already, and know what we want and in what style, so it really is not necessary for us both to be there. We want to go ahead ASAP, and do not have time to be messed around. If it is this difficult to carry out an initial sales visit, I cannot imagine the rest of the Betta Living experience being very good, and there are plenty more options out there.”

Helpful Report

Posted 9 years ago

So sorry to read of your experience to date, if you could reply with your contact details I could arrange for the relevant sales team to discuss this further with you. Thanking you in advance. Kind regards Lesley Customer Services

Posted 9 years ago

“We have been extremely disgusted with the service we have received following our bathroom completion in July 2015. We have had several probems including a shower screen that doesn't fit the bath correctly and therefore leaks each time we shower and a water pump that is so loud we can only shower at certain times of the day so we don't wake our children. We have informed bettaliving of these problems and have had 3 surveyors from the company out who have all confirmed the issues. Yet we are still calling lee and mark from the after sales department nearly every day to try and sort these problems. I have lost count of the number of times we have been promised a call back and nothing! We feel completely let down and six months later we are no closer to a solution. After all the money we spent on the bathroom we are very upset to be treated like this. I would never use this company again and would definately not recommend them. Mrs Young”

Helpful Report

Posted 9 years ago

So sorry to read of your concerns and to advise that I have logged this as a complaint and forwarded to the Installation team for them to sort out with you. I trust that you will be receiving a call from them shortly. If you are having any difficulties you can always contact me on my direct dial number 0161 622 9451. Kind regards Lesley Customer Services

Posted 9 years ago

“I was recommended this company by my daughter and I rung up to get a quote for a fitted bedroom. When i told them it was a council property we lived at, was told we don't do council properties and had the phone slammed down on me. Found this extremely rude. They obviously don't need the sale. Very unprofessional.”

Helpful Report

Posted 9 years ago

Please accept my apologies for your experience with Betta Living and thank you for bringing this to our attention, this is not our normal practice and not the level of service with strive to give to our customers. Kind regards Lesley Customer Services

Posted 9 years ago

“13 days ago I posted a review and was advised the customer services team would be in touch. What a surprise I've heard nothing which is par for the course with this company, do not use them!”

Helpful Report

Posted 9 years ago

Very sorry that you have not had a response but due to the festive break, there has been limited staff. I will ensure that a call is placed with you no later than the 4th January to discuss with you. Kind regards Lesley Customer Services

Posted 9 years ago

“I would love to review my new kitchen that I was repeatedly told would be fitted before Christmas. TWO fitting cancellations later, a totally bare old kitchen and a dining room up to the rafters with the new kitchen units and a ruined Christmas on the cards, I cannot. Apparently someone is coming to take away the new units and storing them until the 4th Jan now when they are due, hopefully damage free (watch this space), to be re-delivered - fitting on the 6th Jan (again, watch this space). The worktops delivery had to be aborted because of the cancelled fitting - however they hadn't bothered to tell the supplier of this. And when I phoned head office initially I spoke to a gentleman who tried to arrange for a team of fitters to do in one and a half days what another fitter said would take 5 days to do. Doesn't it fill you with confidence?!”

Helpful Report

Posted 9 years ago

Sorry to read your review and please accept my apologies for the delay I believe that the Installation team are in contact with you and will work with you albeit disappointing that your installation is now not until the New Year. Your comments have been noted. Kind regards Lesley Customer Services

Posted 9 years ago

“This review is about the "aftercare" only or not as it seems. The rest maybe for another time as time is short.The first week of July we sent Betta Living photos of the issues that needed to be put right in the bathroom, 1 week later we received the replacements, So I called them to arrange someone to do the job, they told me the earliest slot was in a months time. After 3 weeks I had a funny feeling so to speak, so I though I would call them just to confirm they were coming the following week, only to be told they had no such booking in their diary, but they would get the person "with the diary"to call me to rebook it as that day is no longer available. a day passed,no phone call, so then I called them again, sorry they said, again said they would get that someone to call me back. NO again no call. Called again the women booked me straight in (strange why they didn't just do it before). But no-one turned up. Nearly every day since then I have been wasting my time calling and recalling after no call backs and 10 no turn ups with quite frankly rubbish excuses, they are to busy taking more and more jobs and not looking after their customers. My question is what good is the warranty if at this rate its going to run out before they lift a finger. Shocking service really should be disappointed, especially when you pay such a premium.”

Helpful Report

Posted 9 years ago

Sorry to read you are experiencing difficulties, I will ask the Installation team to look into this and resolve with you. Please accept my apologies. Kind regards Lesley Customer Services.

Posted 9 years ago

“RUBBISH...would be better to let the fitters control the job including delivery, this would bring wage bill down and also bill for customer, they bamboozle you with paying different people. TOO MANY FINGERS IN THE PIE!!!!! Would never use again and already discouraged friends from using.”

Helpful Report

Posted 9 years ago

So sorry to read of your concerns, please accept my apologies, we will note your comments for our future customers. Kind regards Lesley Customer Services

Posted 9 years ago

“B60815 Do not use this company! I believed I was using a professional company who would project manage the whole installation of a new bathroom and cloakroom. The problems are too lengthy to detail but ranged from not starting on the promised start date, not so bad had I been advised but I had to ring round to find out why, to not having the two fitters promised, only one who had to work long hours and had transport problems. The fitter didn't have detailed plans and worked from the basic CAD design the surveyor had left me meaning that some things didn't follow the original design as I couldn't be there the whole 3.5 weeks to advise. Throughout there was little or no communication, on days the fitter was unable to come nobody informed me - the only communication I had was when I initiated calls to ascertain what was happening. The work itself is quite good apart from the electrics for the mirror being situated in the incorrect place resulting in the wiring being slightly visible, however I am still awaiting other remedial work, including hairline cracked tiles and a slightly chipped bath. This is in December for work carried out, finally, in July! Again having to constantly telephone with promised call backs not happening. I am so disappointed as I believed I was paying a premium to have a professional company project manage two installations and it turned out I had to manage it and spend much time and money on telephone calls and emails sorting out problems.”

Helpful Report

Posted 9 years ago

So sorry to read of your experience to date, for which I apologise for. I have forwarded your concerns onto the installation team to work through with you. I trust that they will be contacting you shortly to discuss. Kind regards Lesley Customer Services

Posted 9 years ago

“My experience of having a whole new bathroom fitted was poor from start to finish. There was the hard sell to sign up there and then to take advantage of the special deal. I was then assured it would take 2 weeks to completion as i had deadlines for university course to work on. I moved out so that the fitters would have free reign. The job was near 5 weeks to finish, the main reason being that the fitter was travelling > 4 hrs per day and by his own admission only able to work a couple of hours a day. Although it was finished to a reasonable standard eventually i was bitterly disappointed by the way i was treated as a customer. A year on and the shower tray cracked right down the middle, a week after reporting it and daily phone calls to customer service, they eventually sent a fitter out to me. I explained on the phone that the shower tray was cracked - i could feel it underfoot- and would need a new one. What happened? the fitter arrived, took one look at it and said it was cracked and i would need a new one. He managed to temporarily fix it and i must say he was extremely helpful. A week later a new shower tray arrived, this has now been in my living room for 3 and a half weeks! I have not been able to get through to customer services, always on hold for more than 10 minutes and not able to speak to anyone. i have left comments on their facebook page, with replies that someone will get back to me. I am sorry to say that this company has learnt nothing about customer care, their advisors speak over you when you are trying to discuss your issue and never take on board feedback. I am still waiting for someone to let me know when they will replace my shower tray 6 weeks after reporting it........... I am looking to have a new kitchen and fitted wardrobes installed but there is not a chance on this planet i will use Bettaliving. There is a lot of work to be done here around customer satisfaction and commitment to service. CH B47535”

Helpful Report

Posted 9 years ago

Good morning Miss Hammond, Sorry to read that you have encountered problems with your bathroom and have encountered difficulties in speaking with our installation team. I have forwarded your comments escalating your installation requesting you are contacted directly and as soon as possible. Kind regards Mark Customer services

Posted 9 years ago

“I am in the process of having a kitchen fitted by Betta Living and, at this moment, I would rather have the whole kitchen ripped out and take my business elsewhere. I was promised a fantastic service and opted to pay for the top of the range product. So far, I have handed over almost £25,000 in good faith but have received an abysmal service from everyone involved. I am frankly disgusted by this Company and seriously regret the decision I made in entrusting them with this project.”

Helpful Report

Posted 9 years ago

Good Morning, I am sorry to read that you are not satisfied with the service you have received regarding your kitchen installation. I have passed your details onto the installation manager to look into your concerns. Kind Regards Danielle Customer Services

Posted 9 years ago

“B59322 I asked and was assured that it was just a design survey at the ideal home show 2015 I said I would not sign nothing but the the salesman came and I informed him I had had a quote of £7500 fitted he said I had waisted he's time in hindsight I should have said I would rather waist your time NOT MY MONEY I had been advised that b&q and alike are cheap but you always have to wait for missing parts " you won't with us" I was told I said I'm not ready for it yet as I need to get walls plastered and the electrics and gas moved " no problem you place your order and we will wait for you that's a laugh they after you all the time for your money I've had a kitchen in my lounge for nearly 3 months no problem we carry everything for 10 years I was told we got the kitchen fitted and found a door for the boiler housing missing , hinge screw holes drilled on the wrong side not on both, we had to lower the microwave shelf as the microwave was too high and hensehad to re drill holes to fix, the fillet was missing when I rang they were going to arrive with me 18/11/15 it didn't arrive I waited until 20/11 to ring to find out what was going on I spoke with "Lenny" who advised that I owe him a big favour to get it by ups next day I OWE HIM A FAVOUR it arrived sat afternoon when we opened the other door we found it had been wrapped damaged looks like a knife cut 3/4 way down the door the wrapping was Not damaged but it's my word against there's so asked to buy another door I rang them on 23/11 and was told someone from the extras dept would ring me I'm still waiting I rang again and was told to ring he's direct No I said don't bother I will go to b&q probably cheaper and more likely to get it this kitchen cost nearly £10,000 what a waist All I can say Is OVERPRICED, ORDINARY AND VERY POOR AFTERSALES it looks from previous reviews kitchens are the top of the complaints and mainly poor AFTERSALES I WOULD MOST DEFINITELY NOT USE THIS COMPANY AGAIN”

Helpful Report

Posted 9 years ago

Sorry to read of your experience, please accept my apologies for this and to advise I have asked your Installation team to look into this with you, I trust that they will be contacting you shortly to discuss further with you. Kind regards Lesley Customer Services

Posted 9 years ago

“I recently purchased a kitchen from Betta Living, and it has been the most awful experience I have ever had to deal with. There was not one single thing that went right on this job. Not only did nothing go right, but then when I tried to complain, no one got back to me although I was assured twice after chasing my own complaint that someone would come back to me. Their kitchen division is unprofessional, unhelpful and flat out rude. I could write an essay on everything that went wrong however I will outline a “short” list. - Very unhelpful pre-deliver service. None of my questions were answered by the “project manager” which basically doesn’t exist - Surveyors visit got cancelled twice after having booked in the appointment weeks in advance - Job got delayed (which was not the problem) but it was how they communicated it to me which was appalling, rude and condescending - Fitter refused to take the kitchen to the hippo bag so we had to do this ourselves - Although a surveyor had come to our property before the fitting and confirmed that all aspects of the kitchen design would work, the ventilation shaft didn’t fit. Instead of being helpful and taking an initiative to help I received multiple responses of “this is your problem” from the “projects team” - The job was “finished” with holes in the walls, plaster ripped off, extractor shaft exposed. The Betta Living sales team sell you this new shiny vision of a kitchen: DO NOT BELIEVE THEM! The job is left in a huge mess and you will have to contract other people to come and finish it for you! - And then to top it off, when you complain, no one comes back to you, no one acknowledges the poor customer service and you have to chase up your own complaint multiple times Anyone who is looking for a kitchen, do not buy from here! Although the products are high quality and look very nice, the hassle and the cost is not worth it! For the price you pay you expect top service, and the kitchen department at Betta Living are NOT able to deliver this.”

Helpful Report

Posted 9 years ago

So sorry to read of your experience, your comments have been duly noted and I have logged this as a complaint. This has been referred back to the Installation team to work through with you. I trust that they will be contacting you shortly to discuss this further. Kind regards Lesley Customer Services

Posted 9 years ago

“Had a kitchen fitted back in may with this company. At first I was very pleased with Fitters. Took fitters couple of days to fit but then I realise that I have been left with several bits of wood unused and also parts of kitchen pieces not used and reply from fitters was surplus to requirements but I am thinking I must have paid for these parts and now they are sitting in my garage having no use to anybody. After kitchen was fitted there was a few hick ups with doors been damaged fitters re, ordered new doors which arrived few days later Fitters arrived to re, fit doors only to find these were also damaged. Yet again have to re, order doors several weeks later after holidays no new doors delivered. phoned yet again doors arrived few weeks later got on to Betta living said fitter would contact me few weeks went by still no call. phoned Betta living again finally fitter came out only to realise that hinges never came with doors so re, ordered hinges they arrived couple weeks later only to find when I opened them they had only sent two instead of four instead of waiting weeks again I went out and purchased hinges myself. Phoned betta living yet again and reply was I shall get fitter to phone you and two weeks later I have not heard from anybody. Also whilst on the subject I had to have fitters come back out due to having part of house with out sockets not working. I got an Electrician out to rectify the problem which he said that two wires had been connected wrongly. I still have not had my certificate. I am just wondering if these problems will ever get sorted for myself or like other people have to take the matter further. contract Number B61174”

Helpful Report

Posted 9 years ago

So sorry to read of your concerns, I have asked your Installation Manager to look into your these and I trust that he will be contacting you to discuss these with you. Please accept my apologies. Kind regards Lesley Customer Services

Posted 9 years ago

“Booked them in three times, three times they didn't show up, no call to explain why. When I called to find out why they hadn't come I got no apology, just an offer to rebook. Does not inspire any confidence when you'd be spending several thousand pounds with them”

Helpful Report

Posted 9 years ago

Good Morning, I am sorry to read that you have been let down with your appointments on more than one occasion. I have forwarded your details onto the call centre to locate the sales person that was supposed to visit. Once again please accept my apologies. Kind Regards Danielle Customer Services

Posted 9 years ago

“Disappointed in quality of kitchen doors and fitters. Still not completed kitchen after nearly 2,weeks . Left me with no sink,washer,fridge nor freezer for nearly 6 days. Issues with electrics.”

Helpful Report

Posted 9 years ago

So sorry to read of your concerns, could you please reply with your "B" order number or your full post code this will enable me to trace your order to investigate further with your Installation Manager. Kind regards Lesley Customer Services

Posted 9 years ago

“I'm nearly two weeks into an installation. I've not had a kitchen or fresh water from the mains (we only have water in toilets at the moment which are not fed directly from the mains). My current estimate is that I won't have a new kitchen (or mains fed drinking water) for at least 4 - 5 weeks in total. It all started in April when I ordered a kitchen from my shiny new Next superstore. The 'expert' designer managed to design a "pop up" extractor immediately above two ovens, so it wouldn't disapear into the worktop as planned. It took me a month sever "no shows" from designers and a cancellation notice to convince them it was wrong. Their area manager "begged" us to reinstate the order, guaranteeing a "first class" installation. Roll forward to October. After checking with the "top" surveyor and the "expert" designer that we would get the doors we were shown, the doors that were delivered were not as expected. These are the most expensive doors as we were told that that was the only way we could get the design we wanted. Transpires that we can't have the design we wanted so we are stuck with these doors, which incidentally are identical to a much cheaper range. When I queried this I was told by Betta Living that the cheaper doors are liable "chip" and "warp" and we should stick with what we have. Take from that what you will. Kitchen was also delivered with a damaged unit. Fitters did a few hours work over two days and then could do no more. The delivery driver reported the damaged unit on the Monday and said the replacement should arrive by Tuesday or Wednesday latest. After 11 non-returned calls I was eventually told the notification reached the factory on Thursday. Got a call on Friday to organise delivery for Monday. I was a tad irrittated by this and the broken unit was delivered on Saturday morning. Fitter turned up Monday morning, did another two hours work and left. Called the worktop template guys to organise the "templating". Was told they would do the work on Wednesday. Waited in all day to be told they weren't coming and that we "weren't in the system". They have now promised to turn up Thursday. Apparently there's a 7-10 day wait for the worktops. Then we need to get the fitters back to install the rest of the units (if they're not too busy), complete the tiling, final fix stuff. Incidentally, the fitter mentioned that the kitchen as designed wouldn't work with the hob and "pop up" extractor we had ordered because the worktop wasn't deep enough. The fitter adjusted the design slightly and said it "should be okay" but there is still some doubt. I guess we'll find out tomorrow. Bottom line is the website promise "We're not happy until your'e happy" is optimistic at best. It seems they are happy not to return calls and leave customers without a kitchen for weeks. Take great care when working with your designer, just double check that the design will work. Take a picture of everything you are shown too. The fitters seem okay but seem to spend most of their time flitting between various unfinished kitchen installations. I'll update this when the kitchen is finished properly. At the moment I really wish I'd cancelled the order when I had the chance. The service guarantee meant nothing. They were very quick to phone and chase for payment (everything up-front, so I don't have that leverage). I'm writing this review because I got an email saying they valued my opinion!”

Helpful Report

Posted 9 years ago

“EXCELLENT WORK”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, but am a little confused as to the rating in light of your comments? Regards Lesley Customer Services

Posted 9 years ago

“Very disappointed,this was a disaster from beginning to end!!!!!! We originally decided on getting our en-suite done in July 2014 at a cost of £8,000. The works started in the middle of September 2014, which took the fitter just four days to complete. The work was so shoddy, to list just a few things, tiling not straight or finished neatly round the window, mosaic tile missing in the shower panel, bathroom door did not open properly because of the valves sticking out from the radiator, sink and units not square, walls plastered, not finished neatly and left in a mess and I could go on. The shower then started leaking. I had numerous different fitters come back and it took until 29 May 2015 when a fitter came and refitted the whole of the ensuite, new units fitted with new sink,shower taken out sealed properly. I made at least 100 calls to this company and everytime they said they would call me back, they never did. I then had an issue with them where the shower had leaked through to my lounge ceiling. Again this has taken months to put right. I could go on and on. I am just glad that all is now resolved, but for the money I paid and the service, both the workmanship and the after sales service was absolutely diabolical. I would definitely not recommend this company to anyone, the stress, the phone calls and the time lost from work.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review and so sorry to read of your concerns, I have forward these onto your Installation team for them to work through with you. I trust that they will be contacting you shortly to discuss these with you. Again please accept my apologies Regards Lesley Customer Services

Posted 9 years ago

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