Name: Betta Living
Rating: 3.30

“Very disappointed with the service that has been provided by Betta Living. They were very helpful before they had been paid, but started slacking straight after. I have been waiting for over a month for my bedroom to be finished off. I was told that someone would be with us on 19th October. When I complained that I wanted someone to come sooner than this date I was told that noone was available. On the 19th noone bothered to turn up and when I called to enquire about it, I was told that my appointment had been rescheduled and that someone should have phoned me to let me know!! betta living was recommended to me by a friend but I am really beginning to wish that I hadn't booked them. The whole experience has been a disaster from start to finish and this has been ongoing since Mid June!! When I initially arranged a room consultation with them they sent a kitchen fitter round who did a rubbish job designing my bedroom. I was only made aware of this when the surveyor came round and couldn't complete his job due to the very bad designing of the room! I am so upset and fed up with this whole experience and also sick and tired of chasing them with jobs that still need to be done. Their wardrobes may be of good quality but their customer service is horrendous!”

Helpful Report

Posted 9 years ago

So sorry to read of your experience and that you did not receive notification of the appointment. I believe that you have already spoken with your Installation Manager regarding this. Please accept my apologies. Kind regards Lesley Customer Services

Posted 9 years ago

“Absolutely disgusted with their services. Spent £7,500 for a new wet room. Water leaked down stairs, called them in May 2015 to fix, it's now the middle of October, and they haven't done a thing. I have had to do all the chasing, making sure materials got here for the fitter to install ( that took 5 months), they said they would have a fitter in, gave me a week commencing date ..... and shockingly, no one has turned up. Not even a call, even though I rang and emailed them to try and get a confirmation. Whilst the products may look good, they simply use subbies to get the work done, and charge you a huge mark up, which is fine, as long as they take responsibility when it goes wrong. Would never use them again, and wouldn't recommend them either. Six months now, and still counting till they actually fix this!!!!”

Helpful Report

Posted 9 years ago

So sorry to read of your concerns, in order for me to look into these further could you please reply with either order "B" order reference or your full post code. Thanking you in advance. Regards Lesley Customer Services

Posted 9 years ago

“I have just travelled 200 miles to come to Manchester the day before for a design visit and quote. Only to be told by bettaliving agent at my house that I cannot get a quote as my my wife is not present. I could have been told this before i drove over and spend a night in a hotel all costing me money. The agent had the chick to say I can arrange another visit when my wife is around. What a shame bettaliving cannot do the 3 bedrooms I wanted doing. Your lost due to zero customer service. Very dissapointed for having allowed to waste my time.”

Helpful Report

Posted 9 years ago

I am so sorry to read of your concerns and thank you for bringing them to our attention. I have forwarded your feedback to the sales team. Again please accept my apologies for any inconvenience caused. Kind regards Lesley Customer Services

Posted 9 years ago

“You are in breach of contract for not supplying an electrical cert. A letter is on its way to you, if you do not supply one in 7 days from receipt of this letter, we will take further action”

Helpful Report

Posted 9 years ago

So sorry that you have been troubled to write this review, I have forwarded to your Installation Team to resolve with you. Please accept my apologies Kind regards Lesley Customer Services

Posted 9 years ago

“Unsatisfied with the service we have received with Betta Living. We have also sent an email of complaint on several matters which we are awaiting a reply on. Issues were raised in regards to extra charges, faulty products, bad installation, lack of product knowledge as well as incorrect elements through second consultation and final installation. We are unsatisfied with the service we received in almost every area and I don't think at this point we would recommend Betta Living to anybody looking for a kitchen. Kind regards, Suzanne and Michael”

Helpful Report

Posted 9 years ago

Thank your for taking the time to write this review, sorry to read of your experience. Just to advise I have forwarded this onto your Installation Manager to work through with you. Please accept my apologies. Kind regards Lesley Customer Services

Posted 9 years ago

“We ordered a kitchen from Betta Living in April 2015 and the total cost of approx £25,000. This has been a life-long ambition and has taken over 30 years to fund to get our ‘dream’ kitchen. Despite starting the fitting back in June, four months on; it is still far from complete and we have faced problem after problem and are therefore demanding FULL refund as the service we have received from ‘Betta Living’ is beyond acceptable. The issues are as follows (but not limited to): 1. Splashback We ordered the same kitchen we saw in the showroom including all fixtures and fittings. The splashback was to be placed behind the stove meaning it will be ok for use when cooking (heat, steam, gas etc). The splashback only lasted a day before a massive crack appeared. We have since been told it is mirror and not toughened glass; yet it has been approved for such use. As soon as the gas hob was turned on, it has sinced burned and melted the glass. Betta Living are refusing to accept blame and replace with a suitable option or refund all together so we can install our on. 2. Poor Fittings Some of the units were fitted but within a few weeks they have fallen/slipped off the wall due to poor fitting (broken or loose hinges) 3. Extractor Fan This has simply been ‘popped’ into place and no screws have been fitted in the holes to secure it to the ceiling/wall. This is a health hazard as it will fall of at the slightest tap. 4. Missing Pieces We have had numerous pieces of our order miss-placed and despite re-ordering, no one is available to come and fit them. Twice now, we were told deliveries would arrive in the morning meaning we have taken time off work and on both instances the deliveries arrived late at night (one after 9pm and the second after 6pm) – it is time we cannot get back from work. 5. Plinths Half the plinths are missing and the ones that were are not missing; they have simply been clicked on leaving exposed wood (and not the silk cream finish as per the show room). 6. AWOL kitchen fitters This by far is what has upset us the most. Our kitchen fitters were meant to come on Thursday 24 September. I and my brother had taken the day off work. We found out late morning that the fitters vehicle had been involved in a collision and they would come the next day. After 15 calls, we were eventually told by the main fitter that the vehicle has been sent back to the depot and he would be in touch to confirm his arrival time to complete the fitting on Friday 25 September. We have tried calling at least 50 times along with head office (who were not even aware a road collision had occurred) and the mobile phone has been disconnected... odd!? Did he simply just vanish off the face of the earth?? We have since spoken to Lenny who first informed us that no other fitters work in the south east region of the UK and we would need to find our own – WHAT!? How can one fitter be responsible for the whole of south east this is home to 80% of the UK’s population currently at 66 million people!? This is not what we have paid for and nor can we find or fund anyone to do this as it has taken up every last penny we had to fund a renovation project of this magnitude. When the order was initially placed in April we were bombarded non stop with phone calls for the measuring to take place despite telling the staff that the shell of the kitchen hadn’t even been built. We stuck to Betta Living’s payment terms and always paid on time and they were more than happy to take our money (life savings!) but since then it is us that are always calling and chasing them, rather than the other way around. I myself work in the service/hospitality industry and no would I ever get away with treating another human being like this – how would you react if this was your family home? Avoid at all cost in purchasing a 'Betta Living' kitchen as this was the worst decision we ever made!”

Helpful Report

Posted 9 years ago

Good Morning, I am sorry to read that you are not satisfied with the service you have received regarding your kitchen installation. I have logged your concerns and sent this to the installations team. I trust that they will be in contact with you. Kind Regards Danielle Customer services

Posted 9 years ago

“Kitchen purchased in 2012. Worst decision I've ever made. Rude installers. Cupboard doors literally fell off the next day, then they had to order more from overseas and then despite my complaint about the inappropriate installers (I have kids about) sent the same ones back. Fittings are poor quality. Soft close doesn't work, under cabinet light fittings snapped, hinges broke. Delamination on work tops and corners of units. Finish not flush, handles not even. Under sink plumbing literally fell apary at the u bend once. Fridge has broken twice, once under warrenty and then 15 months later with same fault. The repair company (hoover candy looking after baumatic) couldn't help because betta living hadn't paid a bill to them. So I had to kick off about that before I could even book a call out. This is now booked and although it's the same fault no one will take responsibility. I can not stress enough how much to avoid this company. Their attitude and customer service is very very poor”

Helpful Report

Posted 9 years ago

Good morning Sorry to read of your concerns. I have asked your Installation Manager to contact you to discuss your installation related issues. I believe that you are now in contact with the fridge manufacturer. Kind regards Lesley Customer Services

Posted 9 years ago

“If you are referring to the bedroom stool that we ordered as an Add on we are not happy. The bedroom fitting was excellent and could not be faulted. We then ordered a bedroom stool to compliment our lovely new bedroom paid £95 pounds and have waited since 27th July for delivery. Received this week and have not bothered to assemble the quality of the uphstered seat is extremely poor and not acceptable. We phoned straight away and no one knew what to do. We phoned again and were told we could have a full refund but we would have to PAY TO RETURN IT. We have refused but been told unless we pay to post this back we will not be refunded. We have said this is Unacceptable and asked for someone to call back. They have failed to do so. To expect us to pay for return of sub standard goods contravenes the 'sale of goods act' and we will be pursuing our consumer rights . The bedroom purchase fitting and quality were all excellent. Your service fell down over the bedroom stool.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review we take all feedback seriously, please accept my apologies for your bedroom stool problem, on a positive note it is good to read that the fitting and quality of your bedroom were excellent. Kind regards Lesley Customer Services

Posted 9 years ago

“I went into your Warrington branch I spoke to a woman Stacey or Sarah not very helpful at all mostly interested in her phone in the draw, not very professional after I was recommended to you by a friend”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I am so sorry to read of your experience and would ask that you please accept my apologies, if you would like to continue to a design visit, if you would care to reply via the review site with your details I will arrange this for you. Once again please accept my apologies. Kind regards Lesley Customer Services

Posted 9 years ago

“This company is a joke = I got an appointment online and the next day a designer phoned me to confirm the meeting - however contrary to their promise he said He can only come if both of us are present (initially was supposed to be only me) otherwise he doesn't want to waste his time. This is the most unprofessional call I ever witnessed where a sales person basically fired me on the spot as a potential costumer and said "I am the manager and you can complaint if you want to me" but I don't want to do business with you if thats not the case! This is truly unbelievable and I hope its not company's policy but in reality I no longer want this guy anywhere near my house. Stay away from these arrogant jokers - there are surely more ethical companies to deal with”

Helpful Report

Posted 9 years ago

Good afternoon, I am sorry to read of your experience and in the first instance would ask that you please accept my apologies. I would like to assure you that we take all feedback seriously and to enable me to pass this onto the correct time. Could you please reply with your full post code, this will allow me to trace your account. Thanking you in advance and once again please accept my apologies. Regards Lesley Customer Services

Posted 9 years ago

“Having read some of the reviews I think we may have had a lucky escape! We have recently moved and are in need of wardrobes. As we now live in a chalet bungalow the wardrobes need to be fitted into the slopes of the ceiling, hence our excursion to the showroom where the salesperson booked an appointment for someone to come out on Bank holiday Monday. Well lo and behold having rung on the Sunday to say that she would be with us the following day, she did not turn up. When I rang to find out what was going on the person on the phone said he would find out and get back to me. Needless to say that did not happen. I subsequently got a call from head office (I think) who wanted to know how it went. When I said no one had turned up he said he would ring me back which he duly did and arranged another appointment for 10 am and said he would give us £500 off for the inconvenience. I then had a call to confirm the appointment and when I said my husband would not be here she told me that we both needed to be there and re-arranged for 7pm this evening (8.9.15). I received a call from the Rep to say that she was in East London as she had just finished her current appointment and would not be here until much later. I said that would not be convenient and that I thought it better not to go ahead. She was extremely apologetic and at least she had the gumption to call and let us know. This does not bode well because if Bettaliving feel they can treat you with such disdain at such an early stage what hope is there should they actually get the job!!! Needless to say I would not recommend them especially having stayed in all day on bank holiday Monday just in case she turned up.”

Helpful Report

Posted 9 years ago

Good afternoon Mrs Upton, Sorry to read that you encountered problems with your design appointment. I have forwarded your feedback onto our sales team with the hope of improving our future service. Unfortunately, you have not received our usual high standard of customer services so once again may I apologise for any inconvenience caused for the failed appointment. Kind regards Mark Customer services

Posted 9 years ago

“I contacted Betta Living for an appointment as we need fitted wardrobes in 3 bedrooms in our house. The sales person on the phone asked if I was married and when I confirmed that I am, insisted on my husband attending the appointment. As my husband is away all week, most weeks, and our weekends are busy (and I was told the appointment would take at least 2 hours) I said that he would be unable to attend the appointment but that we had agreed on designs and that I was happy to make a decision on my own. I was told that this was against Betta Living's policy and it seems that I am apparently unable to make the decision on my own without major problems, as experienced in all the years that Betta Living has been trading!! I told the 'sales' lady that I wouldn't be able to go ahead if I couldn't see the sales person on my own and would have to go elsewhere. She said OK and rudely put the phone down before I had even finished speaking. Betta Living must have a lot of business to have turned down my almost certain order of 3 built in wardrobes which I had been keen to get fitted by Christmas. I will be phoning another company in the morning to get the work done.”

Helpful Report

Posted 9 years ago

Good afternoon Mrs Langford, Please accept our apologies that you have encountered difficulties whilst trying to confirm a designers appointment. I have forwarded your comments onto our sales team to learn from your experience. This will hopefully improve our future service. Thank you for your feedback. Mark Customer services

Posted 9 years ago

“Made an appointment 3 weeks ago, but the estimator did not turn up and Betta Living did NOT have the courtesy for informing their customer. It was total waste of time. Also be warned that their product can be expensive as well.”

Helpful Report

Posted 9 years ago

Good afternoon Mr Shah, Please accept our apologies if your designer did not attend at the designated time. I have forwarded your review onto our sales team to investigate why this appointment failed. Your feedback is vital to help improve our future service. Kind regards Mark Customer services

Posted 9 years ago

“when will my feed back show? I posted it yesterday. Adele Hewitt”

Helpful Report

Posted 9 years ago

Good Morning, We have received your previous message but the site wont allow us to comment because the status is still pending and you need to activate the email. I have read through your comments and im very sorry that you are still awaiting your refund. Please could you send us your order reference number or your postcode and I can locate your customer details and chase that for you. Kind Regards Danielle Customer Services

Posted 9 years ago

“cancelled the order due to numerous issues and still no refund despite several emails to customer services and promises of a call back from the area manager Bromborough/ Chester. We intend to issue proceedings on Friday 4th as per our letter to you last week. IN MY OPINION I WOULD AVOID THIS COMPANY AT ALL COSTS.”

Helpful Report

Posted 9 years ago

“Update on my non existent £600 refund now then Lesley at customer service when looking at your email see below stating that my credit card would be refunded did you forget to push the refund button, looking at all the reviews here in the last couple of days the thread about obtaining your refund is the same customer services make lots of so sorry Mr so and so or Mrs so and so, please allow 3 or 5 days for the refund to be credited to you account. As stated when I read your mail and looking out of the dining room window, you never guess what I saw yes that right a PINK FLYING PIG, this seems to be your companies remit just tell the customer who has cancelled that there card-account will be refunded but IT WILL NEVER BE unless all you good people who are having the same problem as me issue proceedings against Betta Living I am lucky I have a very good solicitor who also see's PINK FLYING PIGS and did not for one moment believe Lesley's comment, And as told to me if this company gets 10-15 cancelled order's per month and holds on to the deposit of lets say £700 on average and only 5-6 persons really push hard to get the deposit back legal proceedings with costs interest they are still going to be in the money, Trading Standards and others really should be looking into this company. So Lesley Mark or Danielle would one of you like to come down to Plymouth to state company policy on giving customers there deposit back, I will insist, and please do not insult my intelligence with any more of your sweeping statement's about your refund is going onto your card my bankers stated NO SUCH CREDIT IN SYSTEM. Mr D Walklin Walklin-B64101-Cancellation-BRI Husband, Ordered a Kitchen from this company on the 29th July and looking at their reviews on quite a few sites which is poor in my eyes got my husband to cancel the order 2 days later. He has emailed them they state in company wording they will refund the deposit within 14 days and still no refund his Solicitor will start proceedings next week to recover the £600 with costs and interest, why oh why does this company act in such a way customer service department really needs to sort this out as this is going to cost you in the long run. Mrs S A Walklin 1 Comment Like Comment Share Betta Living Sorry to read your post, I will contact the area dealing with your refund and ask them to look into as a mater of urgency. Unhide · 24 August at 08:13 . Sally Walklin Sorry to say not heard from the area dealing with our refund our solicitor will go ahead Friday with proceeding. Like · Reply · 25 August at 18:47 .. Betta Living Good Morning, Please accept my apologies once again that you are still waiting for a regional sales manager to contact you with regards to your refund. I hvae sent an urgent message for someone to contact you asap. If you would like to discuss this with either myself or anyone else in our customer service team then please contact us on 0161 622 9460. Kind Regards Danielle Customer Services Like · Reply · 26 August at 11:28 .. Betta Living Glad to advise that your refund will be processed tomorrow back to the card it was taken on. This won't show as cleared fund for a few days due to banking protocol. Please accept may apologies for the delay. Kind regards Lesley Cusotmer Services Like · Reply · 27 August at 16:38 . .”

Helpful Report

Posted 9 years ago

Good afternoon Mr Wadkin, Please accept my apologies that you may not have received your refund as of yet. I can confirm the payment was raised on Friday 28.8. We advise the payment may take 3 to 10 working days to appear in your account due to banking processes not our own. Due to Monday 31.8 being a bank holiday this will have affected our 3 to 10 day guideline. I can confirm though that your refund has been raised and will be with you shortly. Kind regards Mark Customer services

Posted 9 years ago

“The Fitting of the kitchen was good no complaints from the fitters. As for contacting the company and for something called "Good customer care" was lacking. After just after two months finally got the kitchen completed. The company will acknowledge receipt of an email but from there the company do not respond. I have called them on numerous occasions and only on the odd occasions have been able to speak to someone. Although I have had bedrooms fitted by this company before and had no complaints and that is why we returned. It is a case once you pay your money upfront they do not seem to care a great deal about you. Max - B59683”

Helpful Report

Posted 9 years ago

Good afternoon, Please accept our apologies that you have encountered difficulties speaking with our installation team. I have logged your feedback and forwarded it to the installation team with the aim that your comments will improve our future service. Kind regards Mark Customer services

Posted 9 years ago

“Have cancelled kitchen order the very next day early Morning . Since 5 weeks I am following up on emails and telephone only one response I am getting is it is with regional Sales Manager for approval. I might have made about 20 communications so far with no progress. I strongly recommend others not to go with this company it has unethical business practices does not fit to British values.”

Helpful Report

Posted 9 years ago

Good morning, Please accept our apologies that you have not yet received the refund of your deposit. In order to escalate your cancellation request can you please reply with your B reference number or email customerservices@bettaliving.co.uk advising of this review and this will be escalated. Kind regards Mark Customer services

Posted 9 years ago

“At first you will think this is a professional company but please as we were don't get sucked in. It all started with a visit from the kitchen designer a very nice man he'll come and plan your kitchen for you i warn you it will look good, then after about a week a surveyor will come and tell you "right £100 please" mmmmm you will think how come I was never told about this from the designer? Never mind rain mack on off to the cash point I go. After a couple of hours he to will show you some pictures of how your kitchen will look, yes you will get excited it's all going well, the surveyor will then ask "when would you like it fitted?" This is were our fairy tale has it twist, you will agree a date in principle and be told someone will call in a couple of days to organise the installation. It will all go quiet, there will be no contact from betta for 2-3 weeks mmmmm you think I best call them. So you ring and day after day you get told "oh such and such is dealing with that I'll get them to call you back" and to my surprise they don't. This will go on for about 4 weeks until you crack and cancel your order. Thare were the fun starts, do they refund your deposit? No what they will do now is tell you "its been refunded x date and can take up to 5 days to clear" this is true I thought but 14 days later still no refund. So you will now call back and be passed to somebody else and it starts again. So what I have learnt the hard way is Betta living are nothing more then fraudsters with a shop, please research this company properly before wasting any time or money.”

Helpful Report

Posted 9 years ago

Sorry to read of your concerns, Thank you for replying via Facebook. I have now traced your order and I am presently looking into this. Kind regards Lesley Customer Services

Posted 9 years ago

“B47165 After receiving your reply we were hopeful of a quick response to our problem lights. How wrong we were! A second bulb has died over the weekend and left us in semi darkness. This is no joke. I have already explained my disability and need a fully functional bathroom. Come on betta living sort it out. PLEASE.”

Helpful Report

Posted 9 years ago

Sorry to read of your concerns I will ensure that your installation team contact you with a view to resolving your concerns, please accept my apologies. Kind regards Lesley Customer Services

Posted 9 years ago

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