Betta Living Reviews

Name: Betta Living
Rating: 3.30

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

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3.3

Based on 882 reviews

Customer Service
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0161 622 9460

Email:

Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Walklin-B64101-Cancellation-BRI Husband, Ordered a Kitchen from this company on the 29th July and looking at their reviews on quite a few sites which is poor in my eyes got my husband to cancel the order 2 days later. He has emailed them they state in company wording they will refund the deposit within 14 days and still no refund his Solicitor will start proceedings next week to recover the £600 with costs and interest, why oh why does this company act in such a way customer service department really needs to sort this out as this is going to cost you in the long run. Mrs S A Walklin”

Helpful Report

Posted 9 years ago

Good morning Mrs Walklin, Please accept our apologies that your refund has not yet been raised. I have forwarded your comments onto the regional sales team allocated to your order and have requested contact be made to discuss the return of your deposit. Kind regards Mark Customer services

Posted 9 years ago

“After visiting Next Home I arranged for a designer to come to my property to design/quote for a new kitchen. Paul Fry arrived seemed very good original price quoted above our budget then he lowered the quote! However pushed for a deposit as the 'sale' was due to finish; which we did not do - thank god. On the following Monday a different company called (we had not been in touch with any other company) sister company of betta living but the trade side & they were confident they could reduce the quote by half however they needed to send their designer out to us. They would not answer why this had to be duplicated!! I am under the impression that's Betta Living has fraudulently sold my details onto another company. I have phoned & emailed Paul Fry unfortunately he has not responded or picked up his calls ....... disgusting way to treat a potential customer that was about to spend £9,000 On a kitchen!!”

Helpful Report

Posted 9 years ago

Sorry to read your review, I can assure you that there is nothing to worry about. I will ask a Senior member of our sales team to call you with an explanation. In order for this to happen could you please reply with your full post code this will allow me to trace your design visit and direct to the correct team. Thanking you in advance . Lesley Customer Services

Posted 9 years ago

“This has to be the worse company I have dealt with. I so wish we purchased our fitted bedroom furniture from another company. Everything from the customer service in store, many calls to head office, the fitting and installation not to mention Chris's (Installation Manager) lack of empathy and knowledge of how to deal with a dissatisfied customer, the whole experience has been a nightmare. If you seek good customer service with quality products, I strongly suggest you shop elsewhere!!”

Helpful Report

Posted 9 years ago

Good morning Mr Chapman, Please accept our apologies that you have not been satisfied with the service you have received. Your comments have been logged and forwarded to the bedroom installation team to look into your concerns and your feedback will help improve our future service. Kind regards Mark Customer services

Posted 9 years ago

“This is one of the worst companies I have dealt with. The sales team is misleading in their expectations of what's required for you and once you've paid and there are mistakes to be fixed, it's easier to get an audience with the queen. Awful at following up, book appointments and fitters don't show up. Especially for the price this is not worth it at all”

Helpful Report

Posted 9 years ago

Good morning, Please accept our apologies that you are encountering problems with the rectification work in your kitchen. Your comments have been logged and forwarded onto your installation manager and he will contact you directly to discuss how we will rectify your concerns. Kind regards Mark Customer services

Posted 9 years ago

“Surveyor came out a week ago and advised chosen door does not exist and design is impossible to supply and install. Sales office in Bromborough contacted that day so are fully aware, but not one person has contacted me to apologise or offer explanation. More importantly, Betta Living still keeping hold of my deposit. Absolutely disgusting customer service.”

Helpful Report

Posted 9 years ago

Good morning Mrs Dawson, Please accept our apologies that you have encountered problems with your bedroom order. I can confirm your refund has been raised today and your feedback has been forwarded to your regional sales team to help improve our future service. Kind regards Mark Customer services

Posted 9 years ago

“This is my 4th review on here relating to a very poor quality surface in kitchen - lots of chips on it (b41332). Each time, I am told someone will contact me shortly and guess what no one has contacted me. I do appreciate Lesley (customer services) the work you are doing but if no one calls me this reflects badly on you. If you are going to tell me that someone is going to contact me please check they have/ensure they do. I await a call.”

Helpful Report

Posted 9 years ago

I am sorry that you have been troubled to write again, I will speak with the Installation team and ask that they please contact you to discuss with you. Kind regards Lesley Customer Serivces

Posted 9 years ago

“Once you've parted with your money. Get ready for the circus to begin. You'll get to see every type of trick and deal with a real bunch of clowns. you'll wish you never stepped foot in their showroom.... they are an after sales nightmare. Took me 18 months to deal with 1 sale. Still not right. I weighed up cost and decided to give up on them... If you have parted with your cash I feel for you ..”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, could you please reply with your "B" order number or post code details this will allow me to trace your order and look into your concerns. Thanking you in advance. Regards Lesley Customer Services

Posted 9 years ago

“Totally unimpressed completely with this so called company and the finance they offer. Don't be fooled like we were, go elsewhere for your finance if you do decide to go with this company....mind you reading these reviews (which unfortunately weren't on when we bought) you will probably go elsewhere. We've been stung and got no where despite numerous calls, legal advice and threats of small claims. Then to be stung again when we finally pay the loan off (bearing in mind we had the cash to pay for it in the first place) to find the loan goes up daily with an extra 30 days interest added for paying it off!!!!!!!!!!!!!!!!!!!! If the so called customer service linked to this site is an actual person, check your records my job number was 41476, and you ring me you have my home number and mobile, but don't suggest I speak to the Regional Manager because he hasn't even had the courtesy to reply to our calls and letters.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I am sorry to read of your concerns, I will ask the Sales Team to contact you to discuss these with you. I trust that they will be contacting you shortly. Kind regards Lesley Customer Services

Posted 9 years ago

“Guess what...this is the third time of writing a review because yet again the fitter cannot come. THIS IS THE THIRD TIME. Time I think to get your act together and sort out the bad reviews and improve on your failings.”

Helpful Report

Posted 9 years ago

Please accept my apologies for the delays, I believe that your installation team are working with you to ensure that your installation progresses. Kind regards Lesley Customer Services

Posted 9 years ago

“Having complained bitterly last week about the fitter not turning up and being assured after many phone calls that he would arrive this week...Guess what...no fitter and yet again no phone calls to let us know what is happening. Customer services in the last review replied that Lee would discuss the fitting with us....wrong. Yet again I have had to phone and phone to see what is going on. Now it has been decided that Wednedsay 5th August is the fitting day , not sorted by Lee. We will see..I will probably be sitting here net year with a bathroom suite being stored in the garage If you use this firm get a fixed date. They do not tell you that is only and estimate and read the small print. Not a reliable set of people. I am now dreading the fitting of it. I do not need the stress”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I am sorry to read of your concerns. I trust that everything will proceed to plan, so please do not stress. Kind regards Lesley Customer Services

Posted 9 years ago

“Hi Lesley (Customer Services), This is my 3rd review on this site - my last one was 13 days ago when you said a Senior Installation Manager would be in contact with me but that has still not happened. I am still waiting for anyone to contact me.”

Helpful Report

Posted 9 years ago

Good afternoon Mr Stott, I believe that the issue is with your worktops, apologies that there has been no contact I will ask that a call is made to discuss this further with you. Regards Lesley Customer Services

Posted 9 years ago

“I had my kitchen units fitted in by Betta Living, but after a few weeks I noticed that the cabinets underneath the sink were damaged. So we complained to Betta Living and insisted on them to come have a look but they said no. They also told us it would charge £75 for them to come and take a look even though we had 15 years guarantee. Apart from that, the costumer service was appalling and the manager was very rude and absurd.”

Helpful Report

Posted 9 years ago

Good Morning, I am sorry to read that you are not satisfied with the service you have received regarding your kitchen installation. Could you please reply with your "B" order number or your full post code. This will allow me to trace your order and look into this for you. Kind Regards Danielle Customer Services

Posted 9 years ago

“Very quick to book your consultation , get you to sign a deal and take your money , however a totally different matter when it comes to after care service , I have never had such poor customer service from any other company I have ever dealt with before, absolutely appalling”

Helpful Report

Posted 9 years ago

Sorry to read your comments, could you please reply with your "B" order number or full post code, this will allow me to trace your order and investigate your concerns. Thanking you in advance. Lesley Customer Services

Posted 9 years ago

“I have a kitchen supplied by Betta Living. The customer service level is worst than anyone I have come across (well, perhaps compatible to the cowboy builder who took my money and ran away without a trace!). They sent me many wrong stuff and often I have to repeat my story again and again every time I contacted them. I was asked to send them photos of one of the larder they provided as they did not know what I was supposed to have when I asked for its details (I did not know it either, trusting the 'supplier knows the products better than me!). At the end, the larder shelves got to be removed and replaced by normal shelves and they agreed for a refund. More than a month on, nobody bother to book for a collection of the unused larder shelves and neither a cheque issued. I called the customer services many times and even said I would go to court to get my refund back. A gentleman promised a cheque was on the way 3 weeks ago... I have just called them back and the one received the call (same number) did not know anything about the cheque. He again promised someone would call me back, again. Please stay away from this company. They are extremely bad. I do not recommend it at all.”

Helpful Report

Posted 9 years ago

Sorry to read of your concerns, I will pass onto the Installation Team covering your area to look into the refund you mention and to arrange for a collection. Please accept my apologies. Regards Lesley Customer Services

Posted 9 years ago

“I wrote a review 13 days ago and Betta Living said they would be in contact shortly. That was 12 days ago and I have still not heard anything. Job number is b41332. I would appreciate it if they would like to contact me shortly.”

Helpful Report

Posted 9 years ago

I am very sorry that you have not had a response, I will forward to a Senior Installation Manager to look into and contact with. kind regards Lesley Customer Services

Posted 9 years ago

“Had a bedroom wardrobe fitted at the cost of 6k Very nice indeed! But what a farce. They never ever removed the old rubbish Such a tangled farce! Pay for this pay for that pay the other Never ever again”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, if you could respond with your "B" order number or your full post code this will allow me to trace your order and look into so that you are given a full explanation i.e. re the removal of rubbish. Thanking you in advance. Lesley Customer Services

Posted 9 years ago

“Having just visited one of your stores with money in my pocket to purchase several items I was flabbergasted with the reply to my questions. 1, can I buy bedroom furniture direct as I have a fitter already? I was told NO, "we only sell via a home visit and our fitting service" Ok then...... 2, how much approx would these items cost with fitting etc?. "we couldn't give a price instore, you would have to make an appointment with one of our estimators to visit your home" It appears that Betta Living dont sell bedrooms, or kitchens, just the oppurtunity to have a total unwanted and uneeded stranger in your home for who knows how long selling you something you probably never wanted or needed in the first place. Betta Living must make that much profit from thier installers that they are quite happy to turn cash sales away in store. I would certainly never buy into having to be forced to have a person in my home just to get an idea of costs. Betta Livings directors were most likely double glazing salesmen in the 70's and 80's by this outdated mode of marketing. good luck in the future, I for one would never dream of using your services and would certainly never recomend you.!!!”

Helpful Report

Posted 9 years ago

Good morning Mr MacIver, Thank you for providing feedback to potentially improve our future service. your comments are important to us. I have forwarded your feedback onto our senior sales team but if possible, could you please reply giving the information of the showroom you visited. Kind regards Mark Customer services

Posted 9 years ago

“Called this company, they work behalf of next stores! still waiting on catalog chap says send via email 5 weeks go”

Helpful Report

Posted 9 years ago

Sorry to read your comments, I will pass on your email address and request that a catalogue is sent to you. Kind regards Lesley Customer Services

Posted 9 years ago

“We've had a kitchen fitted last year and over the course of the year we noticed a few chips on the work surface - when we rang up to complain, I was told that it must have been my fault. If it had been one chip, I would understand but there are several and I as I have never done this before in my life (I am 40 now), I would say that it is very very unlikely I or my wife have done 7 or 8 this in just 1 year. The account number is b41332 if anyone would like to rectify this and recognise that this work surface has not been made to the standard it should have been. A couple of other minor problems -salesman told us that we would not need to have kitchen plastered after they took away old one. The plasterer we had said this was very strange and made some areas very awkward to plaster and should have been done in between. Salesman also never told me the APR rate. Thankfully, that was not a problem as we paid off straight away.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I am sorry to read that you are having this concern, just to advise I have referred this back to your Installation Manager to look into and I trust that he will be contacting you shortly to discuss with you. Kind regards Lesley Customer Services

Posted 9 years ago

“After my mam had her upstairs bathroom fitted less than 6 months ago paying over £6000 for a top quality bathroom. There has been nothing but problems, leaking through to the downstairs kitchen areas ruining the wallpaper and furniture and causing dangerous fungus growth in the kitchen which has been reported by environmental health but still NOT rectified by betta living leaving us without use of the bathroom for over two weeks. Do not recommend them at all very poor customer service, will be taking this further. When informing beta living of this numerous times by email and phone calls they have ignored messages not giving us a date to come and fix these problems.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I have logged your concerns and forwarded them onto your Installation Team, who are already working with Mrs Dinsdale with a view to resolving these. Kind regards Lesley Customer Services

Posted 9 years ago

Betta Living is rated 3.3 based on 882 reviews