“BEWARE! PLEASE PLEASE DO NOT ORDER FROM THESE SCAMMERS.
I order a bath for a promised delivery date - turns up several hours late 4 days later. I then open the package and they've sent the wrong bath - not just the wrong model but a cheap plastic rubbish corner bath instead of a standalone! Waited endless hours on the phone to speak to them. Now they want to charge me £120 to send a replacement (no way), or a refund. And now I have to wait in YET ANOTHER day for the plastic rubbish they sent to be collected again for the refund.
I REPEAT - DO NOT ORDER FROM THIS AWFUL COMPANY. AVOID. LIKE. THE. PLAGUE.”
“Bought along with a bathroom suit a shower tray from Better Bathrooms witch was defeated it took a week of phone calls and a phone bill of £67 to get this sorted what a joke and a rip off will never use again!”
“Do not use these. I read the reviews about delivery and was put off therefore decided to drive 30 mins for collection instead. First they changed the date from the 18.04 to the 20.04 and then when I went on the new collection day (40 min drive each way) they advised it wasn't there. They said it would be the 22.04. The 22nd came and guess what, now not there until the 28TH April. I've given up and cancelled my order as I have zero confidence in them to deliver anything on any date they give. Avoid these scammers at all costs”
“I ordered a toilet-bidet with this company. After waiting a month, it finally arrived and I mounted it. I found a potential issue with it, recorded the video and sent to the customer support. They replied 2 weeks later apologising for not seeing it and since the file had expired (via wetransfer), they asked me to send again. Not happy, I obliged. 3 weeks later, after my email asking for an update, they apologise again saying the file had expired and asked to send it again.
I'm fuming, as this is not some random futile purchase I can live without, it's a damn toilet!!! Absolutely shocking support... DO NOT PURCHASE!!!”
“Order was not delivered after waiting in all day. I was not contacted by anyone. Had to cancel order due to unacceptable alternative.
Customer service is appalling with various members of staff making false statements. Avoid like the plague.”
“This has to be the most atrocious service from a company ever. Ordered a bathroom mirror in June 2021 & they change the delivery date constantly, rescheduled yesterday (for the third time in a week) to 26th November! They gave me some money off a couple of months ago by way of an apology (it's not a cheap mirror), maybe thinking this would give them carte blanche to keep letting me down. I regret ever purchasing from them. I've had to make more bathroom purchases this past week for my B&B, obviously not from them. I'd be shocked if they had any repeat business. I wish I'd read customer reviews before buying from them; I've been without a bathroom mirror for 5 months & counting! They have a substitute they could send me but refuse to as it costs more. Goodwill is lacking!”
“Shocking customer service, terrible on the phone, no one knew anything.... Constantly repeating myself.. . really delayed an important side of the project as tge toilets were taken the even ing prior to them arriving... Week and half later half suites turn up with no tiolets...... Frustrating is understatement to this companies incompetence. If you like waiting for materials or a return call that never comes... Then better bathrooms are for you. 0 stars”
“Placed an order the first week in July, only doing so because all items were showing as in stock. Got a delivery date for the following week and managed to book the week off work to get the job done. The day before the delivery date, I get an email changing delivery date to 21st July. Too late to cancel my leave but these things happen. Two days before this date, another email arrives putting delivery back to August 5th. Frustrating but not really enough time to cancel and reorder elsewhere. A week before the August date, I contacted BB to ensure this delivery date would be met and was assured that everything was OK for the 5th so managed to book another week off work. Lo and behold, on August 4th, another email arrives stating delayed delivery yet again and this time it wasn’t expected until November! Absolutely fuming so cancelled the order as there’s no guarantee I’ll get my stuff anytime this year. Only ordered items because they were supposedly in stock and now I’ve wasted two weeks annual leave, lost out on overtime, have other building supplies lying around waiting, have paid interest on my credit card purchase, and I’m no nearer getting the job done than I was a month ago. Won’t be using BB again and I’d advise others to think twice.”
“Ordered bathroom suite they said it would arrive a week later five weeks later still no bathroom suite and get another email to say it’s going to be another four weeks embarrassing company why would you have items for sale that you can’t get for over 2 months after ordering”
“Ordered a radiator from their website, I wanted quite a specific design of vertical radiator. Paid £35 for next day delivery as needed it fast for plumber booked in.
Waited in for delivery next day, as it said it was arriving next day, checked the delivery late afternoon and it had moved to 2 days time, no notification.
When it arrived it was on a 7ft high pallet, wrapped in plastic, driver not interested in removing any of that for me to check, I couldn't move it and it wouldn't fit through the garage as too high, as it was raining so he left it under the porch by my front door, it stayed there all day until my husband got home that evening.
Unwrapped it, looked nothing like what I had seen on the website and ordered, tried to initiate a return online and it states that I am responsible for returning items not wanted!!! So we called them, they said they use images for illustration purposes - what a load of rubbish! Told them it was awful and wanted to return it, so they were going to charge me another £30.00 for this!! I found it so stressful, I handed it over to my husband to deal with. He rang them, they promised to refund for the radiator and the delivery charge if we paid the £30 to send it back and they would arrange a courier their end. Checked the bank and they only refunded for the item, so he rang them back and kicked off and they returned both delivery fees. Now, I wasn't going to leave a bad review because after all the hassle and inconvenience we did get all our money back in the end, after fighting for it. However...just received our mobile phone bill and does anyone realise that their main customer telephone number is an 087 no????? No, we didn't either. 5 phone calls to them and 67.85 minutes later, we have a lovely bill of £42.02 JUST for calling them. Absolute rip off merchants and I will not touch them, or any companies under Buy It Direct ever again!”
“!!! AVOID THIS COMPANY AT ALL COSTS !!!
terrible service & misleading delivery times.
I placed a £200 order and paid additional £35 for next day delivery, 5 working days later still no delivery and no update of when it will be delivered. The call centre have no idea what's going on and won't make outbound calls so are no help at all.
Do yourself a massive favour and use a independent plumbers merchant in your local town before spending any money with this place.
!!! AVOID, AVOID, AVOID !!!”
“Gutted that I didn’t read the reviews before ordering with them, dates keep getting pushed back and then even when you get to the delivery date it just doesn’t turn up. Called them to be reassured it was a problem in the warehouse and I’d get it the next day, got an email confirming this then an hour later got another email pushing the date back by over a week AGAIN. Avoid this company, absolute joke!!!”
“I wouldn’t even rate this company as 0 stars. I ordered a bathroom late Nov 20. Still waiting for it! Awful customer service, late replies and when escalated, they still do not return any calls. Be aware. They will take your money and not deliver!! They send an email on the delivery day to say delayed again by 4 weeks. My delivery has been delayed over 10 times. They apologise for you forming a negative opinion of them, yet, they do not apologise to you for their appalling business.”
“If i could give 0 stars I would. I am appalled at this company. I ordered a full bathroom at over £1300 from them at the end of November and I still haven't got it. Despite numerous phone calls and emails and being assigned my "personal" advisor. I still have no bathroom. FIrst the excuse of things not being available, so I ordered those items elsewhere and they turned up double quick, then 2 items are holding the order up, so I said, leave them out and deliver it!!! No, even that's too difficult. I lost my place with the plasterer, plumber and electrician as there's nothing for them to do and now I have to go on their wait lists again.
NEVER EVER order from them. My mistake was that they were better value than elsewhere. Covid is not an excuse here, bad practice is. Very unhappy.”
“I ordered a part from better bathrooms for me to collect from there East Midlands store. On the day I traveled to the address given but there was no better bathroom signs anywhere so I rang them to find out where there depot was. After 10 mins being on hold I gave up and eventually after going into a couple of warehouses found where I needed to be. I asked why are there no signs saying this is better bathrooms and they said it’s not there fault they keep telling better bathrooms head office that people can’t find the depot but they are refusing to put signs up. I now realise why they don’t. It’s because if you can’t find it you need to ring better bathrooms to try and find out where there depot is and that’s how the earn extra money. They charge £1.74 service charge and then £1.32 a min. In total I have spent over £20 on calls to them !!!! I am trade and I will never use them again, if you need bathroom equipment use a proper company like Victoria plumb they don’t try to rip there customers of
Disgrace”
“Most disgraceful company I have ever had the displeasure of dealing with. Extremely poor customer service. original order got delivered completely wrong, not one item was correct. They then managed to make a mess of sending a courier to collect the Incorrect items, sending them on the complete wrong day that was agreed, hence we had to then re-arrange collection. After finally managing to speak to someone on the phone, as they seem to completely ignore emails, they then told me that the items we originally ordered were No longer in stock, and we would have to wait 4 weeks for them to be delivered. I then asked for a refund which I am still waiting for. The company is either completely and utterly incompetent or just after your money. Will never use again and I would not recommend. Rating a 1 star is being generous.”
“Order anything from this company at your own risk!!
They are either incompetent or in the business of stealing from people. There is no customer services as you cannot get through to anyone if you have a complaint. Worst company ever to deal with. They delivered broken items and I cannot get the matter resolved as there is no way of getting through to them. They blame everything on covid 19 through the auto telephone machines. They are cowboys and fraudsters. Avoid them at all costs. I orderd for two sinks for a project which has now stalled a little because one sink arrived damaged and as I cannot speak to anyone, I am having now to source for another two identical sinks from another company as Better bathrooms won't replace the broken one or give me a refund.”
