“Great customer service! Always nice to talk with human. Coming from scooter’s and mini bikes Freddie promptly answered all my newbie questions and pointed me in the right direction. Can’t wait to order my first engine kit.”
“We received a Bike that we gave to our child at Christmas with missing parts. We reached out online for help and received a prompt response. Freddie was able to review our photos and ship parts to us asap. Excellent bike (now that we have all the pieces). Thank you Bike Berry & Freddie. ~ Shawn P”
“When ever anyone thinks of customer service they all cringe because its usually a hassle. BUT when I emailed customer service and Earl responded it was like a weight was lifted off my mind!!! He was so eager to help me and get my issue resolved is was mind-blowing. He spoke to me like I was an old friend and not just another customer with a problem. I'm so grateful Earl replied to my email, he took care of me 110%. Thank you again Earl!!”
“Had a bit of a problem with the locking mechanism on the clutch lever. Earl immediately jumped on the problem and sent a replacement lever. Wonderful customer service truly appreciated in today's world of disappearing stellar customer care agents”
“I received a defective item and reach out to bikeberry support. Earl responded right away and shipped me a new part no questions asked. He was very helpful and prompt to reply to my emails and answered any questions I had. I had a great first impression from bikeberry.”
